Job Description: Aon Hewitt is the global leader in human capital consulting and outsourcing solutions. The company partners with organizations to solve their most complex benefits, talent and related financial challenges, and improve business performance. Aon Hewitt designs, implements, communicates and administers a wide range of human capital, retirement, investment management, health care, compensation and talent management strategies. With more than 29,000 professionals in 90 countries, Aon Hewitt makes the world a better place to work for clients and their employees. For more information on Aon Hewitt, please visit . - Inform, educate and enroll customers to successfully transition into the individual insurance market - Make outbound calls to customers, completing needs assessment and correctly qualifying participants' needs related to Medicare Health Insurance (Medicare Advantage, Medicare Supplement, Cost Plans, and Prescription Drug Plans) - Identify customer needs using a needs based selling approach then recommend plans and accurately answer customer questions - Provide solutions that make it easy for the customer to decide on the plan while overcoming customer objections - Handle inbound calls to enroll customers compliantly and efficiently into selected Medicare Health Insurance (Medicare Advantage, Medicare Supplement, Cost Plans, and Prescription Drug Plans) and update customer accounts thoroughly - Effectively manage sales pipeline - Deliver expected sales for individual, team, regional, and overall targets (conversion rate, close ratio, etc.) - Actively manage a book of business to ensure all retiree needs are met on a timely basis (respond to retiree voicemails, internal chat requests, partner with customer service and operations, handle and support customer complaints and/or client escalations) - Deliver a consistently positive customer experience in a highly ethical and professional manner - Ensure sales quality by asking questions and partnering with management support as needed Qualifications Education and Certification - High School degree (or GED) required. Undergraduate degree or equivalent experience preferred Required Knowledge and Sales Experience - Experience with consultative selling skills focused on the following: Customer Relationship Management, Customer Service, Meeting Sales Goals, Motivation for Sales, Prospecting Skills, Closing Skills, Negotiation and Influencing Skills, and Presentation Skills - Developing core sales skills - Background in at least one of following three: Medicare, Commercial Health Care and or Telesales call environment Industry and Product Knowledge - Aptitude for understanding details of Medicare insurance and complying with all CMS regulations - No contracting restrictions from any insurance carrier or brokerage firms Communication - Strong written and verbal communication, sales development and rapport building skills - Ability to process a wide range of complex details and articulate the details in simple terms to customers with varying levels of knowledge and education - Actively listen and provide full attention to identify customer questions and need through probing for clarification Problem solving - Takes initiative and demonstrates strong problem solving and analytical skills Technology - Experience using desktop and browser-based and contact management software - Experience using productivity software including MS Word, Excel, SharePoint, and Outlook Preferred Knowledge and Experience - Active resident life and health insurance license, or ability to renew license prior to start date - If unlicensed, ability to secure an active resident life and health insurance license along with carrier certification - Proven track record of Medicare sales and or commercial insurance sales - Spanish speaking a plus Work Conditions - Operate within a heavily regulated industry and a fast-paced/dynamic market environment - Benefits Advisor work hours have a variety of shifts; during the annual enrollment period, the center will be open from 7:00AM to 10:00PM in all time zones - Extended hours beyond a 40 hour work week may be required to meet business needs. Periodically required to work a Saturday schedule to meet business needs - Extensive time spent on the phone making outbound calls and taking inbound calls consecutively calls through the day All positions require an applicant who has accepted an offer to undergo a background check. The checks run are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Aon Hewitt, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Aon Hewitt's employment policies. You will be notified during the hiring process which checks are required by the position. Aon Hewitt is an Equal Opportunity Employer Committed to Diversity, M/F/D/V
Santa Maria, CA, USA
Genesis HealthCare, one of the nation's largest providers of skilled nursing & rehabilitation therapy, is seeking our next Center Nurse Executive/Director of Nursing at Villa Maria Care Center, an 81-bed facility in Santa Maria, CA. We offer the support and resources you need to be successful alongwith opportunities for advancement and so much more! $10,000K sign-on bonus! POSITION SUMMARY: The Center Nurse Executive leads the Center clinical team to fulfill the organization's mission, vision and values. This position has overall accountability for providing leadership, direction, and administration of day-to-day operations associated with direct patient care activities, nursing practice, and clinical education and development, including continuous improvement of nursing services and staff to meet patients/residents and their family's needs and expectations. The CNE communicates a shared vision for clinical excellence and ensures the realization of high quality and cost effective health care services that are consistent with Genesis HealthCare evidence-based practices and policies, regulatory and other legal requirements, and philosophies. This position is responsible for driving, supporting and modeling a service-oriented culture focused on top of license practice, interprofessional collaboration, employee engagement, quality, patient safety, service excellence, fiscal responsibility, and the overall patient/resident experience. The CNE collaborates with the Center Executive Director and Center Leadership Team to drive business excellence, including strategic planning, budget preparation, and effective oversight of resource utilization. RESPONSIBILITIES/ACCOUNTABILITIES: Staff Excellence 1. Fosters an environment in which each nursing team member practices to the top of her/his license, certification and/or skill set and role; 2. Builds and fosters trusting, collaborative relationships between and with staff, peers, other disciplines/professionals and ancillary services; 3. Provides an environment conducive to opinion-sharing and engages nursing team members in decision-making reflecting a shared governance model of leadership; 4. Assures effective recruitment, interview processes, hiring, on-boarding, and orientation for all nursing team members; 5. Assesses and appraises nursing team member's engagement and strengths, supports each nursing team member's development of career plans and coaches nursing team members in their professional development; 6. Creates an environment that recognizes and values diversity; 7. Develops, collaborates with and supervises the Nurse Practice Educator to assure her/his effective, ongoing development of nursing practice and engagement through education, training and frontline coaching; 8. Assures that Personnel policies and procedures are implemented consistently and correctly; 9. Applies corrective discipline and/or coaching when needed to mitigate workforce performance and behavior issues; 10. Collaborates with the Center Executive Director to develop, implement, evaluate and update People Plans. Clinical Excellence 1. Maintains a working knowledge of current clinical practice and the regulatory requirements affecting that practice and exhibits the value of continuous learning; 2. Determines the workforce/staffing model for the Nursing department necessary to meet the nursing needs of the patients; 3. Oversees implementation and evaluation of the staffing model to assure high quality, cost-effective care; 4. Implements, evaluates and develops an effective nursing practice model to meet the needs of diverse patient populations; 5. Collaborates and coordinates with other departments and professionals to provide timely, safe and effective care consistent with individual's needs, choices and preferences; 6. Ensures there are safe, coordinated and thorough admission and discharge planning processes in place; 7. Organizes and leads effective clinical meetings, rounds, shift to shift communication and huddles to assure effective patient/resident outcomes. 8. Contributes to a learning organization culture through ongoing professional development and support of nursing staff to pursue continuous professional development. Customer Excellence 1. Creates a culture of Service Excellence which focuses on the patient experience and is responsive to patients/families concerns and grievances; 2. Models effective patient/resident and family-centered communication and coaches staff in service-oriented communication; 3. Provides service recovery directly when needed and directs/coaches team members in service recovery for dissatisfied customers; 4. Ensures that patient's attending physician and family or responsible party are promptly notified of any significant change in the patient's health condition; 5. Fosters professional relationships with community, regulators/surveyors, payers, and referral sources. 6. Actively develops relationships and strategies for collaboration with hospitals/health systems and home health/hospice and community providers to promote value based care delivery. Business Excellence 1. Contributes to creating an environment that has a reputation for high ethical standards; 2. Implements the QAPI process assure quality, safety and efficiency in clinical outcomes; 3. Collaborates with the Center Executive Director to develop, allocate and control the budget for the Department of Nursing Services; 4. Collaborates actively in the Center's business planning process; 5. Conducts periodic organizational assessments to identify nursing management succession planning issues and establish action plans; 6. Provides oversight and approves nursing department schedules to include position control and pay practices; 7. Collaborates with Center Executive Director to identify nursing care equipment/supplies required to meet the needs of the patients and assures that adequate supplies are available. 8. Implements and assures adherence to the organization's policies and procedures; 9. Performs other duties as requested. RESPONSIBILITIES/ACCOUNTABILITIES CONTINUED: Administrative: Works with the Center Executive Director to develop, allocate and control the budget for the Department of Nursing Services; Actively participates in the center's business planning process; Manages staffing: Determines the staffing needs of the Nursing department necessary to meet the nursing needs of the patients; Recruits, interviews, hires, on-boards, and orients professional nursing staff; Provides oversight and approves nursing department schedules to include position control and pay practices; Reviews and evaluates the performance of nursing staff as well as counsels staff according to established company personnel policy; Provides direction to nurse management regarding Individual Performance Improvement Plans, problem resolution, and disciplinary actions; Recommends and facilitates employee promotions, transfers and terminations; Proactively participates in labor relations activities; Collaborates and coordinates with other departments to provide timely effective care consistent with individual's needs, choices and preferences; Ensures there is a safe, coordinated and thorough discharge planning process in place; Fosters a strong partnership between the medical staff and the department of nursing; Makes recommendations to the Center Executive Director regarding nursing care equipment/supplies required to meet the needs of the patients and assures that adequate supplies are available; Promotes a culture of safety to ensure a healthy practice and living environment; Plans and facilitates meetings to address patient care, survey and/or standards of care issues; Participates in Center meetings such as Utilization Management, Customer at Risk, Quality Improvement, etc. as needed; Maintains professional relationships with community, payers, and referral sources; Assumes administrative responsibilities of the Center for weekend and holiday coverage as requested; Stays and works beyond scheduled shift if needed to meet state staffing requirements and/or needs of patients; COMPLIANCE: Complies with and promotes adherence to applicable legal requirements, standards, policies and procedures including but not limited those within the Compliance and Ethics Program, Standard/Code of Conduct, Federal False Claims Act and HIPAA. Provides leadership and support for the Compliance and Ethics Program within management area. Ensures timely and accurate reporting and responses to compliance-related issues and monitors the implementation of corrective action plans related to such issues. Ensures that staff participates in orientation and training programs including but not limited to all required compliance courses and relevant policies and procedures, and that such training is properly documented. Participates in compliance and other required training programs. Provides open lines of communication regarding compliance issues within management area and access to the Integrity Line and ensures that retaliation against staff who report suspected incidences of non-compliance does not occur. Promptly reports concerns and suspected incidences of non-compliance to supervisor, Compliance Liaison or to the Compliance Officer via the Integrity Hotline. Participates in monitoring and auditing activities and investigations, and implementing quality assurance and performance improvement processes, as required. Completes performance reviews and determines compensation and promotions based on the accomplishment of established standards that promote adherence to compliance and quality standards. Clinical Leadership: Effectively plans, organizes..... click apply for full job details
Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. Controls access to client site or facility through the admittance process Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. Prepares logs and reports as required. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling. Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain. Additional physical requirements may include, frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds. Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers. EOE - AAP M/F/D/V Posted by StartWire
HealthCare Employment Network
St. Louis, MO, USA
Nationwide Travel Nurse Jobs - Progressive Care Unit RN Are you looking for a new nursing job? Would you like to spend the season somewhere you've never been? Hospitals nationwide are looking for qualified registered nurses for their seasonal travel assignments. With the HCEN Network of staffing agencies, registered nurses like you receive competitive job offers from the nation's top healthcare employers every day! The HealthCare Employment Network works with agencies and facilities nationwide offering: Flexible assignment lengths (8, 13, & 16 week contracts) Excellent compensation and benefits ASAP starts available Veteran Traveler or researching your first assignment options, You are in the right place. Tired of always being asked to complete a lengthy application? Why complete multiple applications just to get information before you know if there is something you are interested in? Since 2010 HCEN has used its 5 decades of Traveling as HealthCare Professional & Staffing Agency owners to better serve those interested in being a "Traveler" Over 21,000 HealthCare Professionals have utilized this form in the last 2 years and saved themselves hours of research. Get the information you require to make informed decisions from the HealthCare Employment Network of Nationwide Staffing Agencies with one free, quick & short "More Information Request" Critical Need RN Travel Assignment Specialties: HCEN has numerous nationwide requests from the network recruiters for the following specialties. Please complete the HCEN Short Form and it will be sent over to the HCEN Network of recruiters for follow-up with you. That perfect job or travel assignment is that close. Labor & Delivery (L&D), Emergency Department (EDRN, ERRN), Intensive Care Unit (ICU), Neonatal Intensive Care Unit (NICU), Pediatric Intensive Care Unit (PICU), Cardiovascular Intensive Care Unit (CVICU), Operating Room ORRN, Surgery RN, Post Anesthesia Care Unit (PACU), Medical Surgical (Med- Surg), Cardiac Cath Lab, Newborn Nursery, Pediatrics (Peds), Oncology, Postpartum, Mother-Baby, Maternal Newborn, Telemetry, & Long Term ACUTE Care (LTAC) Registered Nurses. Registered Nurse Licensure in the state of practice 2+ years recent Hospital experience in your primary specialty. BLS / ACLS / NALS / PALS / CCRN / CNOR as applicable No felonies. No flagged or under investigation licenses.