Staffingpower Tampa, FL, United States
Jun 28, 2017Full time
General Summary: The Field Systems Administrator is responsible for leading the technical relationship of one or more of our clients. They will provide superior support to a subset of our customers in a complex network and/or hosting solutions environment. They will troubleshoot systems and application incidents to provide the maximum availability and optimal Mean Time to Repair (MTTR). They will ensure the Support Center has all documentation necessary to understand and support their clients. Essential Duties and Responsibilities: Deliver superior customer service in a professional and timely manner. Strong Team Member and customer client relationships skills Create detailed documentation and have strong organizational skills Excellent listening and communication skills, both verbal and written Ability to work on multiple priorities and /or projects simultaneously in a fast paced environment Ensure rapid response, escalation, and resolution to achieve the restoration of services. Ability to resolve root cause problems with complex Windows domain environments Maintain and improve client loyalty Participate in technical research and development to enable continuing innovation within the client infrastructure Ability to autonomously research and provide professional solutions Other Duties and responsibilities as assigned by management. Have reliable transportation and be willing to travel A clean background check is a requirement for this position Able to work rotating shifts and on weekends Employees are expected to demonstrate: Experience in server hardware builds and remediation Experience with Hyper-V virtualization Experience using backup and recovery technologies Experience with firewalls, switches, and wireless infrastructure Experience Microsoft Exchange and email protocols Experience with virus removal and system recovery Ability to repair and recover from hardware or software failures Advanced experience in Active directory and DNS concepts Advanced experience in Microsoft RDS environments Advanced understanding of network protocols and troubleshooting techniques Field Systems Administrator Name of Employee page - of Experience in the following technologies is a plus: Microsoft –AD/DNS/DHSP/GPO/RDS/IIS Kaseya RMM Sonic Wall 2X Barracuda Symantec Cloud Virus Protection PRTG Network Monitor Storage Craft 3CX Education Requirements: Associates Degree or Higher 4 years of experience in general computer installation, maintenance/ repair, and off site field work Licenses: Must possess and maintain a valid Florida driver’s license and a clean driving record. Physical Requirements and Working Conditions: Must possess the mobility to work in a standard office setting (on site or off), and to use standard office equipment, including a computer, concentration to maintain attention to detail despite interruptions, strength to lift and carry objects weighing up to 50 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and/ or over the telephone. Must be able to sit/stand for extended periods of time.