Cafe Lead (temporary)

  • University of Washington
  • Seattle, WA, USA
  • May 19, 2017
Full time Hospitality-Hotel

Job Description

This position is temporary, but expected to work full-time for approximately 5 months.

The University of Washington Tacoma is a growing, urban-serving university that is deeply invested in its local communities. As one of three campuses of a world-class university, UW Tacoma is dedicated to interdisciplinary and innovative teaching and scholarship and to engaging the community in mutually beneficial partnerships. UW Tacoma's commitment to diversity is central to an environment where students, staff, faculty and South Sound residents find abundant opportunities for intellectual, personal and professional growth.

Diversity is a core value of University of Washington Tacoma. We believe the power of diversity enriches all of us by exposing us to a range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions.

Our UW Tacoma Auxiliary Services unit within Finance has an outstanding opportunity for a Temporary Café Lead position.

This individual will ensure the implementation and daily service functions of the Market Street Café. The Café Lead will provide day to day operational leadership to the staff who will be making espresso beverages, stocking shelves, preparing food, serving hot and cold prepared items, taking payment and operating cash registers. This position will report directly to the Auxiliary Services Manager.


* Ensure that the unit is prepared and staffed for opening and closing.

* Set the register and receive various payments from customers; account for receipts at the end of the work shift or daily operation.

* Maintain an inventory system to track inventories and to make sure inventories are maintained in the most cost-effective manner, minimizing over-ordering and tracking waste.

* Stock the display case and shelves and ensure that all food items are attractively displayed, that they meet basic quality standards, and that they are properly rotated, identified and priced. Keep display cases full throughout the day.

* Prepare and serve coffee, espresso and other cold beverages for customers. Assemble and provide beverages and other light refreshment for on-campus events.

* Instruct and monitor staff on preparation of food and beverages to insure that department and vendor standards for quality, portioning and consistency are followed, making corrections as needed.

* Monitor prepared foods for compliance with Washington State health code regulations, including taking and recording food temperatures before the food leaves the production area.

* Check and maintain par stock levels daily.

* Order and maintain all supplies, materials, and services to meet customer needs.

* Ensure that security and cash handling requirements are met each day. Daily deposit cash payments received and perform other closing duties.

* Maintain records of foods wasted, and any adjustments for supervisor/manager.

* Participate in cleaning and sanitizing display areas, work surfaces and equipment according to best practices and health standards.

* Comply with applicable health and safety rules and maintaining liaison with UW Environmental Health and Safety, who is the current Public Health authority.

* Respond to questions and complaints in a positive, constructive, and timely manner.

* Ensure compliance with all state and local laws and regulations, University, and department policies and procedures.

* Work towards increasing sales through consistency of service and products.

* Work consistently to maximize the use of labor on hand.

* Work consistently to maximize productivity and the financial goals of the location.

* Perform related duties as requested.

Key Competencies:

* Focuses on activities that continuously improve customer service.

* Follows instructions accurately and timely.

* Effectively works independently of manager while maintaining unit goals and objectives.

* Clearly and consistently assigns, instructs and checks the work of subordinates.

* Ensures staff follows instructions accurately.

* Works in a positive, appropriate and constructive manner with supervisor/manager, co-workers, students and clients served.

* Acts as a positive, professional role model to all staff; motivates staff to meet or exceed business goals.

* Demonstrates excellent customer service and communication skills.

* Demonstrates operating knowledge of production equipment; including location, operation, proper holding temperatures, and safety procedures of, etc.

* Ensures the proper handling, dating and storage of foods according to established food safety standards.

* Ensures consistency and quality in the preparation and serving of food and beverages.

* Monitors portion control and conservation of supplies within established guidelines.

* Maintains established safety standards.

* Confirms staff sanitary work habits for food handling and personal grooming, including proper attire, and appearance.

* Maintains punctuality and consistent attendance.

* Works effectively under pressure, while leading and acting as example to staff.

* Demonstrates clear judgment and effective problem-solving and decision-making skills; understands limits of authority; consistently follows up with appropriate parties.

* Follows institutional and departmental policies and procedures, including appropriate and accurate use of paperwork and University forms.

* Markets and promotes food items with appropriate displays and service.REQUIREMENTS:High school diploma or GED certificate AND one year of experience in retail selling, cash register operation, general clerical work and/or financial record keeping.

* A minimum of one year of experience in the food/retail industry, which includes customer service, inventory control and cash handling.

* General computer knowledge of Microsoft Office.

* Possession of a Washington State Drivers license and a valid Food Handler's permit.

* Communicates clearly both verbally and written

* Experience using a variety of software applications for areas of responsibility that include ordering, correspondence, budget monitoring, and payroll verification.

* Demonstrated ability to engage staff and patrons in constructive problem solving and resolution.DESIRED:• Independent Judgment: demonstrated ability to prioritize and handle multiple projects while providing high quality services in a cost effective manner.

* Data: demonstrated experience generating and interpreting reports to inform decision-making and track progress on goals.

* Alignment with UW Tacoma's mission & values: demonstrated ability to work with a diverse constituency and an appreciation for UW Tacoma's mission as an urban-serving institution.CONDITION OF EMPLOYMENT:Application Process:

The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

A satisfactory outcome from a criminal background verification will be required prior to hir

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