P osition Function: Opens and processes all types of deposit and loan accounts. Identifies potential customer banking needs and cross-sells other bank products and services; refers customers to other specialist as appropriate. Responsible for meeting assigned operational, cross-sale and referral goals. Manages assigned portfolio of High Value Clients to build and retains customer relationships. Participates and supports the branch management team with ongoing coaching and development activities. Opens all types of consumer and business deposit product accounts; accepts and closes unsecured consumer loan and personal lines of credit applications. Certified to accept and close home equity lines of credit and loans. Works on assignments that are complex in nature (NSF decision, balancing branch, audit, safety and soundness). Function as a team leader when required. Considerable judgment and initiative required.
Performs all duties and interacts with internal and external customers in a manner aligned with the Company Core Values of T eamwork, I ntegrity and E xceptional S ervice ( TIES ).
High School diploma or GED
Registration with the Nationwide Mortgage Licensing System & Registry (NMLS) is required prior to performing any duties of a Mortgage Loan Originator (MLO), if applicable
Bachelors degree from an accredited 4 year university preferred
3 years branch operations experience.
3 years sales of retail financial products.
1 yrs. Explaining credit products, accepting loan apps.
1 year team lead experience.
Demonstrated success in reading and interpreting personal tax returns and financial statements
Knowledge, Skills, and Abilities Must complete teller certification within 6 months of hire. May be required to have a Notary License. New account certified or completion within 60 days of hire. Good communication and interpersonal skills, meeting deadlines, and problem resolution. Proficient in the use of the PC, Lotus Notes and MS Office applications. Able to work a flexible schedule to include before and after normal work hours, weekends and holidays when necessary.
Physical Requirements& Working Conditions Must be able to move and lift items up to 20lbs, and perform other light physical work. Must be able to operate standard office equipment, including phone, personal computer, copier, etc. Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions. Must be able to read and understand bank-related documents. Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.