In 2016 Central Pacific Bank transformed our branches to the Universal Branch Model with the focus of giving our customers the best customer experience possible. Due to this change, our Personal Bankers were converted to Universal Banker I/II/III & Universal Banking Officer respectively. Along with the name change, the role of the Universal Banker has also broadened to serve the entire spectrum of banking service from teller transactions to account servicing. Were seeking motivated candidates with drive and flexibility to join us in this transformation to banking that WORKS FOR YOU .
Position Function: Universal Bankers are able to perform sales, servicing and operational functions in a branch. Assist in managing an assigned portfolio of High Value Clients (HVC) to build and retain customer relationships. Identifies potential customer banking needs and cross-sells other bank products and services; refers customers to specialist as appropriate. Responsible for meeting assigned operational, cross-sale and referral goals. Participates and supports the branch management team with ongoing coaching and development activities. Opens all types of consumer and business deposit and loan products; accepts and closes secured and unsecured consumer loan and personal lines of credit applications. Certified to accept and close home equity lines of credit and loans.
The Universal Banker I,II works on assignments that are complex in nature (problem resolution, NSF decision, balancing branch, audit, safety and soundness). Function as a team leader when required. Considerable judgment and initiative required.
Performs all duties and interacts with internal and external customers in a manner aligned with the Company Core Values of Teamwork, Integrity and Exceptional Service (TIES).
Education Registration with the Nationwide Mortgage Licensing System & Registry (NMLS) is required prior to performing any duties of a Mortgage Loan Originator (MLO), if applicable Bachelors degree from an accredited 4 year college or university or equivalent experience required
Experience UB I 1 Year demonstrated success in sales and customer service. 1 Year branch operations experience or completion of Principles of Banking training course within 6 months of hire. UB II 2 Years demonstrated success in sales and customer service in a retail financial products industry 1 Year experience explaining credit products and accepting /closing loan applications. 1 Year team lead experience.
Knowledge, Skills, and Abilities Must successfully complete teller and new account certification within 6 months of hire Strong communication and interpersonal skills, meeting deadlines, and problem resolution. Proficient in the use of the PC, email applications (Lotus Note) and MS Office applications. Must be able to work a flexible schedule to include before and after normal work hours, weekends and holidays when necessary.
Physical Requirements & Working Conditions Must be able to move and lift items up to 20lbs, and perform other light physical work. Must be able to operate standard office equipment, including phone, personal computer, copier, etc. Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions. Must be able to read and understand bank-related documents. Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.