HUGO BOSS is one of the leading premium fashion and lifestyle companies with around 14,000 employees worldwide. As the most important interface to our customers, you have a passion for our products and act as brand ambassador for HUGO BOSS. Join a team that creates an exceptional brand and shopping experience with enthusiasm, fun and expertise - because to create something extraordinary, we must explore new paths together. Shape your personal future at HUGO BOSS! Find out: Sales Supervisor- HR Bloor HUGO BOSS Canada, Inc. | Toronto | Canada | Full-time What you can expect:
Ideal candidates must have retail sales experience preferably in the capacity as a Key Holder or support supervisor, outstanding customer service skills, proven Selling and Clientelling skills, and are looking to become a part of our expanding team.
The Sales Supervisor will liaise with the management team and act as a "leader on the floor", while helping to promote all aspects of the business and working to ensure a high level of customer service guaranteeing customers are assisted in an enthusiastic, timely, and knowledgeable manner.
Open and close the store following proper POS, Visual and Loss Prevention standards and procedures in accordance with the Store's opening and closing checklist
Exceed monthly sales volume and business objectives by identifying innovative business driving opportunities
Exemplify excellence in customer service
Consistently build and develop a proactive clientele business
Supervise sales associates in the absence of store management ensuring the completion of store tasks and a focus on sales performance
Ensure that registers are properly opened and closed
Handle all customer issues ensuring a resolution where applicable, as well as partnering with Store Management team and/or Senior Management and Regional when applicable for approval and authorization
Develop proficiency in utilizing the POS when executing and processing all sales transactions, returns, store credit, gift cards, etc.
Maintain proper knowledge of all company policy and procedures and ensure compliance with all policy and procedures
Audit store visual merchandising standards inclusive of facade, windows and lighting to ensure the store is ready for opening and closing
Stay up to date on all store operational systems
Strong communication skills
BS College Degree preferred or equivalent experience
1-2 years of Specialty Retail Management experience
Excellent organizational, analytical, and leadership skills
Strong customer service and communication
Independent, self-motivated, detail-oriented, entrepreneurial
Strong business acumen and interpersonal skills
High level of taste and sophistication consistent with the HUGO BOSS lifestyle philosophy
Excellent knowledge of HUGO BOSS products
Dynamic work environment