Engine Field Service Technician Level II

  • Cummins, Inc.
  • Odessa, TX, USA
  • Jul 12, 2018
Information Technology Telecommunications

Job Description

Engine Field Service Technician Level II Description Completes preventative maintenance and/or basic repair activities on engines and related components at the customer site with minimal direction. Engages with customer in a courteous and professional manner. Ensures prompt and efficient attention to customer needs. Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools. Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor. Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field. Completes required documentation, such as service worksheets, timesheets and warranty claims via handwritten forms or business system input screens. Completes training in line with skill and business requirements Maintains service vehicle and tools for cleanliness and proper operation. Ensure adherence to all relevant Health, Safety & Environmental policies, procedures and legislations. Qualifications Skills Skill Level A Level I Technician plus: Ability to carry out basic diagnostics using Cummins diagnostic tools on different product types with minimal supervision Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line Familiar with basic warranty/policy terms Capable of developing collaborative working relationships Able to identify opportunities for work process improvements Can resolve common technical problems Skill Level B Skill Level A plus: Ability to carry out full diagnostics using Cummins diagnostic tools on different product types without supervision In depth mechanical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision Ability to develop and maintain productive customer relationships and educating customers on operations and maintenance of products Ability to identify and up sell further service and repair opportunities Education, Licenses, Certifications Apprentice Trained Engine Technician (Preferred) Vocational diploma from relevant technical institution Locally valid driving permit Experience Basic level field service work experience Intermediate level knowledge of and/or experience with engine products Customer service experience At Cummins, we are dedicated to diversity in the workplace and our policy is to provide equal employment opportunities to all qualified persons without regard to race, age, color, sex, religion, national origin, disability, veteran status, sexual orientation, gender identity and/or expression or other status protected by law. Job SERVICE Primary Location United States-Texas-Odessa-US, TX, Odessa, Cummins Southern Plains Job Type Shop Recruitment Job Type Technician Job Posting Feb 13, 2018, 10:13:19 AM Unposting Date Ongoing Req ID: 180000YI Date posted: 07/12/2018