GardaWorld Boca Raton, FL, USA
Jun 21, 2018Full time
Job Description Garda is one of the largest and fastest growing integrated Armored Transportation and Cash Logistics firms worldwide. As a leading provider in security services, Garda is recognized as one of the fastest growing companies with operations across Canada, the United States, Latin America, Europe, the Middle East, Africa, and Asia. Garda offers integrated solutions in cash logistics, Armored Transportation, ATM Services, Cash Vault Services, CashLINK Integrated Cash Management, Cash Control Equipment, EvenXchange. Its team includes specialists and some of the most highly qualified and best-trained experts in the industry. GARDA Cash Logistics, one of the nation's largest armored car companies is seeking FULL-TIME DISPATCHERS in Boca Raton. The candidate will dispatch ATM codes, Firstline Maintenance calls and emergency cash requests. Document and communicate between Service Techs and the customer. · Responds to customer's needs when contacted. · Assists all routes to ensure contract compliance and customer satisfaction. · Acts as a liaison between customers and route personnel via telephone and radio. · Researches and resolves customer questions and concerns. · Assigns and closes Mas-Hamilton lock combinations and records close seals. · Provides ATM access information (alarm codes, etc.) to routes and technicians. · Directs incoming phone calls to others using the internal paging system. · Provides routing and directions to armored routes and technicians · Receives customer calls for service and dispatches first line maintenance technicians to effect repairs. · Normal working hours and days are variable. May be scheduled to work any days of the week with varying start times to include weekends. Ending times will vary. Overtime may be required. EOE Drug Free Workplace KNOWLEDGE, SKILLS AND ABILITIES REQUIRED · High school diploma or general equivalency diploma or equivalent combination of education and work experience required. · Basic computer skills for data input. · Must be able to meet Company's hiring criteria. · Must be able to read a map and provide clear instructions to route crews. Familiarity with the service area is preferred. · Must demonstrate clarity and proficiency in oral and written communication skills. Must be able to communicate clearly in the English language by telephone and radio. · The ability to think clearly and respond in a fast-paced environment while under significant pressure. · Work well independently and as a team member. · May be required to obtain and maintain various weapons permits and licenses and carry weapons while performing the essential functions of the job. Company Description GardaWorld is one of the world largest privately owned security services company, offering a range of highly focused business solutions including cash services, protective services and aviation services. Each day, GardaWorld solves tough problems; we secure global commerce and protect our clients people, assets and reputations. They see us as a vital interconnected partner. In less than two decades, our work has taken us from the oil fields of Kurdistan to the financial institutions of the US and airports in Canada. We operate across a broad range of sectors, including financial services, infrastructure, natural resources and retail. Our clients include Fortune 500 companies, governments and humanitarian relief organizations. Headquartered in Montreal, Canada, our 62,000 highly trained, dedicated professionals serve clients in North America, Africa and the Middle East. The GardaWorld Cash Services business is headquartered in Boca Raton, Florida and employs 8,000 highly trained specialists across the U.S. We securely manage and move money on behalf of clients in a number of industries, ranging from financial institutions and government to retail, restaurants and hospitality.