Bauman College Penngrove, California
Oct 03, 2018Full time
Admissions Department Appointment Setter Penngrove, CA Full-Time: 40 hours per week Hourly pay, non-exempt $15.00 per hour + bonuses paid bi-weekly Schedule: Saturday/Sunday 11:00am-7:30pm (required) Monday-Wednesday, 9:00 AM-5:30 PM* (this position is required to work on Saturday and Sunday so you may choose your two days off during the week) *This schedule includes a mandatory 30-minute unpaid lunch break Job Summary No cold calling! We have prospective students who are looking for an education in holistic nutrition + the culinary arts. We need someone who is excited to help them reach their goals. Our mission: Bauman College educates future leaders, thinkers, and creators in the holistic nutrition and culinary arts professions to support people in achieving optimal health and create a paradigm shift in the way our world thinks about food. We provide students with a comprehensive understanding of nutrition, culinary arts, and business practices to prepare them for career success. Bauman College is committed to spreading personal, community, and global wellness through increased awareness of the healing power of fresh, whole food. The Appointment Setter works out of Bauman College's Penngrove, CA location and reports to the Admissions Manager. The Appointment Setter is responsible for contacting leads over the telephone to generate appointments. The Appointment Setter must possess exemplary communication skills, computer skills, and thorough job knowledge as follows: Key Responsibilities: ● Answer admissions phone line and schedule appointments ● Provide outstanding customer service by phone, email, and LiveChat ● Follow up with all incoming leads to schedule appointments within 5 minutes ● Follow up with existing leads weekly, bi-weekly, and/or monthly ● Set advising appointments, and send Bauman College information as requested ● Follow up with No Shows and Cancellations to reschedule ● Resolve scheduling conflicts ● Conduct lead qualifying interviews ● Meet specified quota's ● Accurately input and update data in Salesforce ● Collaborate with Admissions and Marketing Departments pertaining to admissions related marketing initiatives Job Requirements: ● High degree of accuracy, attention to detail, and analytical skills ● Solid verbal, written, listening, organizational skills ● Ability to work independently or as a team with all levels of employees at various locations ● Friendly and professional telephone etiquette ● Strong interpersonal skills ● Experience with customer service over the phone and by email ● Experience with and knowledge of Google Applications ● Experience with Customer Relationship Management (CRM) Systems ● Experience with Salesforce a plus Employee Benefits: ● Paid time off, approximately 80 hours the first year. Increases to 120 hours the 2nd year ● 9 paid holidays ● 1 paid floating holiday, per calendar year ● Bauman College contribution of $75 per month towards a 403(b) retirement fund, medical, dental and/or vision, Increases to $100 the 2nd year Disclaimers This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed within this job. This Job Description is only a summary of the typical functions of the position and not a comprehensive list of all possible job responsibilities, tasks and duties. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Other duties, as assigned might be part of the job. This job description does not constitute an offer for a specified length of employment and does not constitute an agreement or contract for employment. Accordingly, either employee, or Bauman College can terminate the relationship at will, with or without cause, at any time, so long as there is no violation of applicable federal or state law. Bauman College has been serving the community since 1989, providing quality education in holistic nutrition and culinary arts. We offer two professional training programs, Nutrition Consultant and Natural Chef. We also provide an array of personal growth options and give back through various community offerings.