JobLeads Myrtle Beach, South Carolina
Oct 13, 2018Full time
The Chief Engineer oversees and ensures the maintenance of the property in accordance with the local, state and national codes, as well as, resort and company standards. Responsible for planning, organizing, and developing of the overall operation of the maintenance department. Follows all policies and procedures while constantly striving to protect the assets, guests and associates. Ensures the highest degree of quality guest care is maintained at all times, through prompt and courteous care. Responsible for staffing, scheduling, training and developing hourly team members. Essential Functions The Chief Engineer is expected to plan, organize, and monitor the work of the maintenance team members (including the grounds team) daily to ensure compliance with our high quality standards, which requires continuous visual inspections of guest rooms, public areas, and back of the house areas. Communicates effectively, both verbally and in writing, to provide clear direction to team members. Recruits (hires), trains, coaches and counsels maintenance and grounds team members, following company, state, and federal regulations. Performs reviews of the maintenance team; manages and motivates maintenance management team in the administration of their duties. Develop, implement and manage programs for the operation and maintenance of all guest rooms, associate areas, equipment, physical structures and landscaping. Ensure all emergency procedures are trained and implemented. Manages finances of maintenance operations including budget and inventory controls. Controls expenditures, labor, supplies, etc. in relation to resort financial forecasts and budget. Maintains systems and controls to provide adequate supplies for efficient operations of the department. Coordinate renovation bidding, define the cost and scope of the project and oversee the general contractor and subcontractors to ensure quality work is performed. Work with contractors and maintain records on special projects. Invoice special projects and act as liaison between subcontractors and management Monitors daily Time and Attendance of staff to prevent any mistakes with payroll and to avoid any over-time for the department. Demonstrate positive leadership characteristics which inspire team members to exceed standards, and promote team empowerment. Service metrics responsibility related to areas of control (i.e. - guest service scores and TripAdvisor) Knowledge of OSHA and safety standards within the maintenance department. Delegate duties and projects with consistent follow up. Supportive Functions Maintain clean and organized work area. Promptly resolves any guest complaints or issues. Reports and resolves any unsafe work condition to the Resort Manager or General Manager. Ensures proper communication within the department by conducting regular meetings with all maintenance team members. Participates with peer managers in meetings, property goals and initiatives. Effective communicator to peer managers. Answer and document all incoming calls from the housekeepers, supervisors, front desk and guests. Work with homeowner services, as needed. Interrogate and reprogram entry door locks. Other duties, as assigned by the Resort or General Manager. Qualifications Previous experience managing a team of maintenance associates through motivation, coaching and development. The ability to anticipate customer needs, change goals and direction quickly and multitask. Working knowledge of rooms management systems. Proven experience supervising maintenance departments of 10+ associates. Capable of using independent judgment/solid decision making skills. Proven comfort and experience to interact effectively with all levels of management, guests, associates, and homeowners, both inside and outside of the organization. Activator/self-motivated to accomplish goals, with a strong sense of responsibility. Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases). Demonstrated sound organizational, coordinating and personal interface skills. Demonstrated excellent written and verbal communication skills. Proven job reliability, diligence, dedication and attention to detail. IQWare knowledge and experience preferred. Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort. Education and Formal Training High school diploma or GED required. College degree preferred with emphasis in Hospitality or 5 years in a supervisory or management position. Brittain Resorts & Hotels is an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify. "Our mission is to exceed our owners' expectations by providing exceptional care to the asset returning above industry returns on the investment through market domination leading in all marketing media, employee and guest satisfaction metrics thereby creating loyalty and large volume of repeat guests." About Us The foundation for Brittain Resort Management was laid long before the company was formed with roots beginning in the 1950's at the historic Chesterfield Inn in the heart of Myrtle Beach, S.C. The entire Brittain family worked as a team doing everything from making beds to washing dishes on the busy weekend nights while honing the every changing marketing and guest satisfaction skills paramount to establishing a robust repeat business base. Everyone worked hard and helped each other whenever needed. Integrity and trust were and are ubiquitous even today. The most treasured assets were a person's word and reputation. A handshake was a binding contract. These quality traits have remained a core part of the family owned business of today and are the cornerstone for the company. You are invited to "take a vacation from ordinary" as you explore the reputation of integrity, exceptional dependability, and ultimate service provided by the BRM team of professionals. We have a simply philosophy when it comes to our owner's vacation property and that is: We treat your property as if it we own it. You get peace of mind we will care for your investment professionally, responsively, and with the focus of an experienced management team to maximize occupancy and keep your property well maintained and deal with any situation promptly. There can be huge benefits to owning a vacation rental property. You not only get memorable vacations with family and friends but you can also list your property with us and make significant income renting your rental property to others. There can be additional tax benefits such as expense deductions and depreciation. We love what we do. Our team of professionals practice the core competencies established by the Brittain family by devoting a tremendous amount of energy and time to keep current on market conditions as we balance maximizing rental revenue and maintaining your property. To meet the demands of all our property owners it requires we dominate three basic areas; 1) legendary guest satisfaction; 2) property management; 3) marketing.