Mastercare
Honolulu, HI, United States
Positions Summary:
The Office Manager is responsible for the overall growth of the client base, and ensures staff levels are consistently optimal to accommodate the current client levels and any unexpected growth. In addition to overseeing the operations of the office, the Office Manager is required to perform duties such as, marketing, payroll, scheduling, coordination of meetings and conferences, obtaining supplies, human resources, compliance, and working with outside agency personnel. The Office Manager is responsible for leading, training, and supervising all employees including Staffing Coordinators, Service Supervisors, and all other office personnel. The Office Manager is also responsible for highly confidential and sensitive client and human resources information. Independent judgment is required to plan, prioritize and organize workload. The Office Manager will report directly to the CEO/Owner.
Minimum Qualifications and Requirements:
Must be 18 years of age or older
One year previous medical experience preferably in Homecare or Home Health Care setting.
One (1) or more years management experience
Strong training experience and communications skills
Must have good understanding of Medical Terminology
Must complete Mastercare’s pre-employment and new hire process
Must be able to read, write and speak English proficiently
Accurately report employee matters to the CEO/Owner
Must possess high regard for the integrity of the position including attendance.
Ability to work with standard office equipment including, computers, phones, printers, faxes
Proficient in Microsoft Office
Must be physically able to perform the duties of the position including: lifting up to 50 lbs. bending, stooping, sitting for long periods of time, and standing to accomplish duties
Must have sufficient visual acuity with correction to work effectively with computers and printed material
Must have hearing acuity to hear spoken communications while on the phone or in person
Essential Duties:
Leadership:
Fosters a teamwork environment
Oversees employee activities to ensure tasks are completed efficiently and correctly
Implement office and policy changes as directed by the Corporate Office
Manages and supervises all employees
Continually serve as point of contact for clients and Service Supervisors and employees
Meet with supervisors to discuss employee and client issues, make appropriate recommendations and implement changes as needed or necessary
Measures employee job satisfaction
Resolves workplace conflicts
Assures supervisory visits and quality control calls are performed in a timely manner
Implements the Continuous Quality Improvement (CQI) process
Operations:
Support Staffing Coordinator as necessary with; job postings, interviews, and credentialing
Office support as necessary including but not limited to: email, mail and logs, scanning files, phone support,
Prepares agendas and runs daily and weekly staff meetings
Manages all contracts for the office. Contracts are kept current and in compliance
Monitor, audit, and maintain compliance with all regulatory and accreditation agency standards, and federal and state laws governing home care and home health care.
Occasional payroll and invoicing activities as needed
Prepares a weekly executive summary
Ensures that all office equipment is properly maintained and supply levels are adequate
Works in conjunction with the Marketing Department
Community outreach and marketing duties, as needed
Successfully collaborate with other agencies in an attempt to gain the larger market share of new business
Participates in the weekly on-call rotation program
Human Resources:
Responsible for the application, selection, hiring, and orientation process
Recruiting – Ensure proper employee levels are sufficient to meet the growing demand of business and maintain proper staffing levels
Monitors internal employee sick/pto leave requests
Employee management duties relating to: counseling, suspension, termination, performance evaluations
Responsible for client/employee complaints/grievances and investigations
Oversee staff to ensure all needs are met to include continuing education, training, and skills assessments
Handles workman’s compensation claims and reporting
Ensures that all information regarding clients and employees is documented thoroughly and immediately
Client Service:
Customer Service – Consistently display a level of customer service as to be a role model to all employees and provide a superior level of service to our clients
Oversee and process new clients to ensure that all compliance measures are met within the scope of DOH and Mastercare Code of Ethics and all policies and procedures
Client care management, as needed
Performs Client Intakes, as needed
Performs initial client visits, when necessary
Other duties necessary or required
Positions Summary:
The Office Manager is responsible for the overall growth of the client base, and ensures staff levels are consistently optimal to accommodate the current client levels and any unexpected growth. In addition to overseeing the operations of the office, the Office Manager is required to perform duties such as, marketing, payroll, scheduling, coordination of meetings and conferences, obtaining supplies, human resources, compliance, and working with outside agency personnel. The Office Manager is responsible for leading, training, and supervising all employees including Staffing Coordinators, Service Supervisors, and all other office personnel. The Office Manager is also responsible for highly confidential and sensitive client and human resources information. Independent judgment is required to plan, prioritize and organize workload. The Office Manager will report directly to the CEO/Owner.
Minimum Qualifications and Requirements:
Must be 18 years of age or older
One year previous medical experience preferably in Homecare or Home Health Care setting.
One (1) or more years management experience
Strong training experience and communications skills
Must have good understanding of Medical Terminology
Must complete Mastercare’s pre-employment and new hire process
Must be able to read, write and speak English proficiently
Accurately report employee matters to the CEO/Owner
Must possess high regard for the integrity of the position including attendance.
Ability to work with standard office equipment including, computers, phones, printers, faxes
Proficient in Microsoft Office
Must be physically able to perform the duties of the position including: lifting up to 50 lbs. bending, stooping, sitting for long periods of time, and standing to accomplish duties
Must have sufficient visual acuity with correction to work effectively with computers and printed material
Must have hearing acuity to hear spoken communications while on the phone or in person
Essential Duties:
Leadership:
Fosters a teamwork environment
Oversees employee activities to ensure tasks are completed efficiently and correctly
Implement office and policy changes as directed by the Corporate Office
Manages and supervises all employees
Continually serve as point of contact for clients and Service Supervisors and employees
Meet with supervisors to discuss employee and client issues, make appropriate recommendations and implement changes as needed or necessary
Measures employee job satisfaction
Resolves workplace conflicts
Assures supervisory visits and quality control calls are performed in a timely manner
Implements the Continuous Quality Improvement (CQI) process
Operations:
Support Staffing Coordinator as necessary with; job postings, interviews, and credentialing
Office support as necessary including but not limited to: email, mail and logs, scanning files, phone support,
Prepares agendas and runs daily and weekly staff meetings
Manages all contracts for the office. Contracts are kept current and in compliance
Monitor, audit, and maintain compliance with all regulatory and accreditation agency standards, and federal and state laws governing home care and home health care.
Occasional payroll and invoicing activities as needed
Prepares a weekly executive summary
Ensures that all office equipment is properly maintained and supply levels are adequate
Works in conjunction with the Marketing Department
Community outreach and marketing duties, as needed
Successfully collaborate with other agencies in an attempt to gain the larger market share of new business
Participates in the weekly on-call rotation program
Human Resources:
Responsible for the application, selection, hiring, and orientation process
Recruiting – Ensure proper employee levels are sufficient to meet the growing demand of business and maintain proper staffing levels
Monitors internal employee sick/pto leave requests
Employee management duties relating to: counseling, suspension, termination, performance evaluations
Responsible for client/employee complaints/grievances and investigations
Oversee staff to ensure all needs are met to include continuing education, training, and skills assessments
Handles workman’s compensation claims and reporting
Ensures that all information regarding clients and employees is documented thoroughly and immediately
Client Service:
Customer Service – Consistently display a level of customer service as to be a role model to all employees and provide a superior level of service to our clients
Oversee and process new clients to ensure that all compliance measures are met within the scope of DOH and Mastercare Code of Ethics and all policies and procedures
Client care management, as needed
Performs Client Intakes, as needed
Performs initial client visits, when necessary
Other duties necessary or required
