Toyota of Glendora
Glendora, CA, USA
Job Description:Automotive Customer Service BDC Consultant If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge (we'll happily teach you everything you need to know) -- we want to talk to you! The Customer Service BDC Consultantutilizes their selling ability, computer skills, courteous phone manner and positive attitude to get clients in the door. Required Duties Includehandling Heavy Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with each and every customer. ESSENTIAL DUTIES: Answer all incoming phone calls according to script and schedule a sales appointment. Making outbound calls Log all Customer comments. Schedule follow-up contact if no appointment is made. Contact Customers using scripts to schedule appointments for Sales and Service. Confirm scheduled appointments. Post scheduled appointments on appointment board in BDC. Reschedule...
