213 jobs found in Kansas City

The Unified Government of WyCo/KCK is seeking a Director of Planning for its Urban Planning and Land Use Department. The Director of Planning provides exemplary leadership to current planning, long range planning, and permit review ensuring cohesive strategic alignment among Unified Government departments, Unified Government leadership, the City Planning Commission, Landmarks Commission, Board of Zoning Appeals and the community. Additionally, the Director of Planning coordinates development in the unincorporated area of the County in conjunction with the City of Bonner Springs, KS. The Department of Urban Planning and Land Use services new development engineering, current planning, long range planning, historic preservation, signs, subdivisions, zoning appeals, zoning interpretation, and other typical planning functions. Salary: $5,591.74 - $7,876.27/mo. For a complete job description, minimum qualifications and application instructions please visit (see below). Deadline: December 24, 2019.

Job Description Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit . Job Description Summary MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services. The U.S. Census Bureau is the largest statistical agency of the United States Government, providing timely data on the nation's population and economy. The Census Bureau's mission is to serve as the leading source of quality data about the nation's people and economy. Provides operations supervisory oversight and direction for the quality function in a contact center operation, managing a team of Quality Supervisors and Quality Monitors that perform quality monitoring of Contact Center (CC) Customer Service Representatives (CSRs), Lead CSRs and CC Supervisors. Quality Monitors score calls, provide scoring comments and general observations for CC supervisor coaching. Quality Supervisors provide direction and supervision of Quality Monitors. Site quality teams have Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) and specific goals and objectives. The Quality Operations Manager tracks service metrics, and analyzes performance and process improvements for their teams. Ensures compliance with program and company policies. Essential Job Duties 1.Provides overall leadership and accountability for site level Quality Assurance activities and performance, to include Service Quality, Data Quality and Continual Service Improvement initiatives 2.Adheres to and enforces the program quality plan, Standard Operating Procedures (SOPs) and other governing documents that include service quality standards, quality scorecards, monitoring processes, coaching requirements, performance metrics assessment, and continual improvement actions. 3.Manages a team of Quality Assurance Supervisors and multi-lingual Quality Monitors by establishing roles, work standards, performance objectives, and enforcement through regular oversight. 4.Conducts weekly staff timekeeping reviews and approvals. 5.Works collaboratively with Jacksonville Site Quality Manager to ensure team standards for quality service center are achieved and initiates improvement actions when necessary. 6.Attends daily meetings or work sessions to stay current on all quality processes and directives. 7.Position may require nights and weekend work, to include meeting attendance. 8.Participates in calibration activities and works collaboratively with training and contact center operations personnel to ensure consistency in quality service requirements. 9.Monitors and reviews team performance against service level agreements, initiating improvement actions when opportunities are identified. 10.Analyzes quality reports and participates in strategic planning sessions for continual service improvement 11.Analyzes performance trends and takes proactive steps to prevent service shortcomings. 12.In conjunction with PMO management, may be asked to develop and conduct quality-related training. 13.Manages the staffing levels from recruitment, on-boarding and off-boarding. 14.Coordinates recording listening sessions as requested 15.Reports performance information through formal and informal reports that may be contractual deliverables. 16.Represents the quality function to clients, serving as primary point of contact for quality inquiries. 17.Conducts process audits to confirm compliance with company policies. 18.Participates in special projects as required. Education and Experience Requirements - Bachelor's Degree in a related discipline, or the equivalent combination of education, professional training, or work experience. - 8-10 years of related experience in call center monitoring, quality assurance, and/or customer service. - Minimum of five years contact center program management experience. - Comprehensive knowledge of quality assurance and continuous improvement concepts, procedures, and processes in a contact center environment. - Knowledge of and experience with contact recording systems (ie. TTEC, Genesys) preferred. - Effective time and people management skills. - Ability to manage to established contractual turnaround times. - Ability to prioritize and complete tasks within established contractual service levels requirements - Organizational, teamwork, and customer service skills. - Effective oral and written communication skills. - Proficiency with MS Office Products: Word, Excel, PowerPoint In accordance with contractual requirements: Employment and continued employment is contingent upon obtaining and maintaining a favorable initial and final suitability determination, which will be decided in the sole discretion of the Census Bureau. Ability to pass United State Census Bureau suitability assessment. Sponsorship: MAXIMUS is unable to provide visa sponsorship in support of 2020 CQA Program. Residency requirement: Non-citizens must possess a valid and non-expired Permanent Resident Card or Employment Authorization Manages, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing.In some instances this manager may be responsible for a functional area and not have any subordinate employees.Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.Follows processes and operational policies in selecting methods and techniques for obtaining solutions.Acts as advisor to subordinate(s) to meet schedules and/or resolve problems.Develops and administers schedules, performance requirements; may have budget responsibilities.Frequently interacts with subordinate employees, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company.Often must lead a cooperative effort among members of a project team.Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.Provides guidance to subordinates within the latitude of established company policies.Recommends changes to policies and establishes procedures that affect immediate organization(s). #Neuvoo EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

26512 Personal Banker I Utility - KC Plaza Lobby (Open) Job Category: Grade 05 ---------------------------------------------------------------------- Location: 118 W. 47th Street, Kansas City, Missouri 64112 ---------------------------------------------------------------------- Job Expectations: How would you like to work for a great company that offers career growth and values your skills and experience? For over 150 years, Commerce Bank has built a strong reputation as a "Super Community" bank and is recognized as an industry leader. In today's growing and competitive financial services industry, we look for creative and innovative solutions to meet the needs of our customers. To achieve our results, we recruit the best and brightest employees who ask, listen and solve to meet our customers' needs! About This Job Our Personal Bankers are personable, goal-oriented, and have a passion for helping our customers improve their financial health. As a Personal Banker, you'll gain valuable insight into banking and finance, while helping customers with their daily financial challenges. You'll be helping yourself too, because Commerce has a tradition of recognizing and rewarding people for their talent, skills, and contributions. If this sounds like a fit for you, we're looking for a new Personal Banker to join our team at our KC Plaza location. Personal Bankers are the key ambassadors of the Commerce Bank brand. In this retail banking role, you will develop and maintain long lasting relationships with not only your customers, but with your co-workers and other lines of business within Commerce. As a Personal Banker, your goal is to uncover the financial needs of each customer and educate them on solutions to address those needs. As a Personal Banker Utility, you'll: • Be required to travel and work at various branches with varying starting and ending times based on the needs of the branches in the assigned region (other than base location). • Receive the tools, resources, and training you need to be successful. • Educate customers on a variety of retail products and digital solutions that enhance the customer experience. • Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements. • Actively listen to our customers so you can make appropriate recommendations that match their needs. • Establish relationships with internal departments and refer customers to bank specialists when complex financial needs are identified. • Interact with customers both in person and through proactive phone calls to ensure we are meeting their financial needs. Work Schedule - 40 hours per week. - Flexible schedule, Monday - Friday 7:15am - 6:15pm, Saturday 8:15am - 1:15pm Knowledge, Skills, & Abilities - Required: - Advanced Word, PowerPoint, and Excel proficiency. - Database management proficiency. - Preferred: - Outstanding interpersonal skills with the ability to quickly connect with customers. - Excellent customer service skills. - Great communication skills - verbally, in writing, and how you personally present yourself. - High attention to detail and accuracy. - Strong PC skills. - Effective organizational skills. - Ability to work most Saturdays. Education/ Experience - Required: - High School diploma (or equivalent). - Prior related working experience supporting senior level management. -Preferred: - One or more years of experience in a sales position, preferably in the financial services industry. - Experience working in an environment with individual and team goals. For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you'll be asked to authorize that report. For this position, Commerce Bank will review your motor vehicle driving record. If you express interest in and are considered for this position, you'll be asked to authorize our review of that record and maintain a valid driver's license and meet Commerce Bank's driving record criteria; ongoing employment may be contingent upon meeting all driving requirements. Position may be filled as a Personal Banker I or a Personal Banker II, depending on experience and education. As a Personal Banker II you will also subject to National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008. Incumbents in this position will be required to register and ongoing employment is contingent upon meeting all requirements. Time Type: Full time