23 jobs found in La Crosse

At Optum , the mission is clear: Help people live heathier lives and help make the health system work better for everyone LHI is one of 4 businesses under OptumServe . OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans. By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system. LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on-location services, patient-specific in-clinic appointments, telehealth assessments, or any combination based on customer need. LHI 's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services. There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life's best work. This position is Full time (40 hours/week) Monday- Saturday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (6:00am to 7:00pm Mon-Friday and 7:00am to 3:00pm Saturday). It may be necessary, given the business need, to work occasional overtime. Our office is located at LHI, 102 Jay St, La Crosse, WI 54601. Primary Responsibilities: Make contacts to schedule a variety of specific medical and dental services in accordance with customer availability and contract guidelines. Respond to a variety of inquiries and resolves issues with regard to the appointment scheduling/fulfillment processing and service completion in a timely manner while maintaining sensitivity toward military culture Conduct customer contacts related to Health Assessment processing, referral follow-up, educations and resource inquiries Identify potential behavioral health situations and follow contract specific protocol to assist callers. Maintain constant awareness of service level and queue status in order to meet contractual requirements You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED (or higher) Customer service experience United States Citizenship Preferred Qualifications: Ability to create, copy, edit, save and send documents utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook Experience working in the Healthcare Industry Experience working with Medicaid or Medicare Experience working in a call center environment Prior military experience Careers with LHI. Our focus is simple. We're innovators in cost - effective health care management. And when you join our team, you'll be a partner in impacting the lives of our customers, and employees. We've joined OptumHealth, part of the UnitedHealth Group family of companies, and our mission is to help the health system work better for everyone. We're located on the banks of the beautiful Mississippi River in La Crosse, Wis., with a satellite office in Chicago and remote employees throughout the United States. We're supported by a national network of more than 25,000 medical and dental providers. Simply put, together we work toward a healthier tomorrow for everyone. Our team members are selected for their dedication and mission - driven focus. For you, that means one incredible team and a singular opportunity to do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: UHG, Healthcare, customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, Provider Services, health care, office, phone support, training class

At Optum , the mission is clear: Help people live heathier lives and help make the health system work better for everyone LHI is one of 4 businesses under OptumServe . OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans. By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system. LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on-location services, patient-specific in-clinic appointments, telehealth assessments, or any combination based on customer need. LHI 's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services. There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life's best work. This position is Full time (40 hours/week) Monday- Saturday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (6:00am to 7:00pm Mon-Friday and 7:00am to 3:00pm Saturday). It may be necessary, given the business need, to work occasional overtime. Our office is located at LHI, 102 Jay St, La Crosse, WI 54601. Primary Responsibilities: Make contacts to schedule a variety of specific medical and dental services in accordance with customer availability and contract guidelines. Respond to a variety of inquiries and resolves issues with regard to the appointment scheduling/fulfillment processing and service completion in a timely manner while maintaining sensitivity toward military culture Conduct customer contacts related to Health Assessment processing, referral follow-up, educations and resource inquiries Identify potential behavioral health situations and follow contract specific protocol to assist callers. Maintain constant awareness of service level and queue status in order to meet contractual requirements You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED (or higher) Customer service experience United States Citizenship Preferred Qualifications: Ability to create, copy, edit, save and send documents utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook Experience working in the Healthcare Industry Experience working with Medicaid or Medicare Experience working in a call center environment Prior military experience Careers with LHI. Our focus is simple. We're innovators in cost - effective health care management. And when you join our team, you'll be a partner in impacting the lives of our customers, and employees. We've joined OptumHealth, part of the UnitedHealth Group family of companies, and our mission is to help the health system work better for everyone. We're located on the banks of the beautiful Mississippi River in La Crosse, Wis., with a satellite office in Chicago and remote employees throughout the United States. We're supported by a national network of more than 25,000 medical and dental providers. Simply put, together we work toward a healthier tomorrow for everyone. Our team members are selected for their dedication and mission - driven focus. For you, that means one incredible team and a singular opportunity to do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: UHG, Healthcare, customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, Provider Services, health care, office, phone support, training class

At Optum , the mission is clear: Help people live heathier lives and help make the health system work better for everyone LHI is one of 4 businesses under OptumServe . OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans. By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system. LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on-location services, patient-specific in-clinic appointments, telehealth assessments, or any combination based on customer need. LHI 's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services. There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life's best work. This position is Full time (40 hours/week) Monday- Saturday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (6:00am to 7:00pm Mon-Friday and 7:00am to 3:00pm Saturday). It may be necessary, given the business need, to work occasional overtime. Our office is located at LHI, 102 Jay St, La Crosse, WI 54601. Primary Responsibilities: Make contacts to schedule a variety of specific medical and dental services in accordance with customer availability and contract guidelines. Respond to a variety of inquiries and resolves issues with regard to the appointment scheduling/fulfillment processing and service completion in a timely manner while maintaining sensitivity toward military culture Conduct customer contacts related to Health Assessment processing, referral follow-up, educations and resource inquiries Identify potential behavioral health situations and follow contract specific protocol to assist callers. Maintain constant awareness of service level and queue status in order to meet contractual requirements You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED (or higher) Customer service experience United States Citizenship Preferred Qualifications: Ability to create, copy, edit, save and send documents utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook Experience working in the Healthcare Industry Experience working with Medicaid or Medicare Experience working in a call center environment Prior military experience Careers with LHI. Our focus is simple. We're innovators in cost - effective health care management. And when you join our team, you'll be a partner in impacting the lives of our customers, and employees. We've joined OptumHealth, part of the UnitedHealth Group family of companies, and our mission is to help the health system work better for everyone. We're located on the banks of the beautiful Mississippi River in La Crosse, Wis., with a satellite office in Chicago and remote employees throughout the United States. We're supported by a national network of more than 25,000 medical and dental providers. Simply put, together we work toward a healthier tomorrow for everyone. Our team members are selected for their dedication and mission - driven focus. For you, that means one incredible team and a singular opportunity to do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: UHG, Healthcare, customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, Provider Services, health care, office, phone support, training class

At Optum , the mission is clear: Help people live heathier lives and help make the health system work better for everyone LHI is one of 4 businesses under OptumServe . OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans. By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system. LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on-location services, patient-specific in-clinic appointments, telehealth assessments, or any combination based on customer need. LHI 's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services. There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life's best work. This position is Full time (40 hours/week) Monday- Saturday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (6:00am to 7:00pm Mon-Friday and 7:00am to 3:00pm Saturday). It may be necessary, given the business need, to work occasional overtime. Our office is located at LHI, 102 Jay St, La Crosse, WI 54601. Primary Responsibilities: Make contacts to schedule a variety of specific medical and dental services in accordance with customer availability and contract guidelines. Respond to a variety of inquiries and resolves issues with regard to the appointment scheduling/fulfillment processing and service completion in a timely manner while maintaining sensitivity toward military culture Conduct customer contacts related to Health Assessment processing, referral follow-up, educations and resource inquiries Identify potential behavioral health situations and follow contract specific protocol to assist callers. Maintain constant awareness of service level and queue status in order to meet contractual requirements You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED (or higher) Customer service experience United States Citizenship Preferred Qualifications: Ability to create, copy, edit, save and send documents utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook Experience working in the Healthcare Industry Experience working with Medicaid or Medicare Experience working in a call center environment Prior military experience Careers with LHI. Our focus is simple. We're innovators in cost - effective health care management. And when you join our team, you'll be a partner in impacting the lives of our customers, and employees. We've joined OptumHealth, part of the UnitedHealth Group family of companies, and our mission is to help the health system work better for everyone. We're located on the banks of the beautiful Mississippi River in La Crosse, Wis., with a satellite office in Chicago and remote employees throughout the United States. We're supported by a national network of more than 25,000 medical and dental providers. Simply put, together we work toward a healthier tomorrow for everyone. Our team members are selected for their dedication and mission - driven focus. For you, that means one incredible team and a singular opportunity to do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: UHG, Healthcare, customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, Provider Services, health care, office, phone support, training class

At Optum , the mission is clear: Help people live heathier lives and help make the health system work better for everyone LHI is one of 4 businesses under OptumServe . OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans. By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system. LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on-location services, patient-specific in-clinic appointments, telehealth assessments, or any combination based on customer need. LHI 's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services. There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life's best work. This position is Full time (40 hours/week) Monday- Saturday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (6:00am to 7:00pm Mon-Friday and 7:00am to 3:00pm Saturday). It may be necessary, given the business need, to work occasional overtime. Our office is located at LHI, 102 Jay St, La Crosse, WI 54601. Primary Responsibilities: Make contacts to schedule a variety of specific medical and dental services in accordance with customer availability and contract guidelines. Respond to a variety of inquiries and resolves issues with regard to the appointment scheduling/fulfillment processing and service completion in a timely manner while maintaining sensitivity toward military culture Conduct customer contacts related to Health Assessment processing, referral follow-up, educations and resource inquiries Identify potential behavioral health situations and follow contract specific protocol to assist callers. Maintain constant awareness of service level and queue status in order to meet contractual requirements You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED (or higher) Customer service experience United States Citizenship Preferred Qualifications: Ability to create, copy, edit, save and send documents utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook Experience working in the Healthcare Industry Experience working with Medicaid or Medicare Experience working in a call center environment Prior military experience Careers with LHI. Our focus is simple. We're innovators in cost - effective health care management. And when you join our team, you'll be a partner in impacting the lives of our customers, and employees. We've joined OptumHealth, part of the UnitedHealth Group family of companies, and our mission is to help the health system work better for everyone. We're located on the banks of the beautiful Mississippi River in La Crosse, Wis., with a satellite office in Chicago and remote employees throughout the United States. We're supported by a national network of more than 25,000 medical and dental providers. Simply put, together we work toward a healthier tomorrow for everyone. Our team members are selected for their dedication and mission - driven focus. For you, that means one incredible team and a singular opportunity to do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: UHG, Healthcare, customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, Provider Services, health care, office, phone support, training class

Company Overview: Newport Group is a leading provider of retirement plans, insurance, and consulting services. We help companies offer their employees a more secure financial future by offering comprehensive plan solutions and consulting expertise to plan sponsors and the advisors who serve them. Job Description: The Client Service Manager (CSM) will be responsible for key relationships of qualified defined contribution retirement plans utilizing our Recordkeeping platform. The CSM will act as a point of contact for assigned key relationships, handle team escalations, document procedures and identify areas for process improvement. The Client Services Manager will: Provides client support and customer service on day to day issues with clients by responding both orally and via written communication. Act in a pro-active manner with assigned clients and build relationships to ensure retention. Work with Plan Sponsors, Brokers, Registered Investment Advisors, Trust Companies and other Third Party Vendors, including auditors to respond to requests for specialized reports, communicate fund actions, consult on client inquiries and research/resolve issues. Requirements for this role include: Bachelor's degree from an accredited university preferred. 3-5 years' experience working in a related position in the retirement services sector. Must have demonstrated relationship management experience. Strong project management skills. Good written and oral communication skills. Relius or DST experience preferred. Strong MS Office skills to include excel. Effective time management and organization skills. Travel potential up to 10%. It is a requirement of this job to consistently report to work as scheduled, be on time, and remain at work for entire assigned shift. Newport group offers for employment are conditioned upon satisfactory completion of our employment screening process (including, but not limited to, a review of past employment and education records, background investigation, and/or credit check). Newport Group is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, sexual orientation, gender identify, gender expression, national origin, age, non-disqualifying physical or mental disability, veteran status, or any other basis covered by applicable law. All employment is decided on the basis of qualifications, merit, and business need. #HP

At Optum, the mission is clear: Help people live heathier lives and help make the health system work better for everyone LHI is one of 4 businesses under OptumServe. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans. By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system. LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on-location services, patient-specific in-clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services. There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life's best work. This position is full-time (40 hours/week) Monday- Saturday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (6:00am to 7:00pm Mon-Friday and 7:00am to 3:00pm Saturday). It may be necessary, given the business need, to work occasional overtime. Our office is located at LHI, 102 Jay St, La Crosse, WI 54601. Primary Responsibilities: * Make contacts to schedule a variety of specific medical and dental services in accordance with customer availability and contract guidelines. Respond to a variety of inquiries and resolves issues with regard to the appointment scheduling/fulfillment processing and service completion in a timely manner while maintaining sensitivity toward military culture * Conduct customer contacts related to Health Assessment processing, referral follow-up, educations and resource inquiries * Identify potential behavioral health situations and follow contract specific protocol to assist callers. * Maintain constant awareness of service level and queue status in order to meet contractual requirements You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: * High School Diploma / GED (or higher) * Customer service experience * United States Citizenship Preferred Qualifications: * Ability to create, copy, edit, save and send documents utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook * Experience working in the Healthcare Industry * Experience working with Medicaid or Medicare * Experience working in a call center environment * Prior military experience Careers with LHI. Our focus is simple. We're innovators in cost - effective health care management. And when you join our team, you'll be a partner in impacting the lives of our customers, and employees. We've joined OptumHealth, part of the UnitedHealth Group family of companies, and our mission is to help the health system work better for everyone. We're located on the banks of the beautiful Mississippi River in La Crosse, Wis., with a satellite office in Chicago and remote employees throughout the United States. We're supported by a national network of more than 25,000 medical and dental providers. Simply put, together we work toward a healthier tomorrow for everyone. Our team members are selected for their dedication and mission - driven focus. For you, that means one incredible team and a singular opportunity to do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: UHG, Healthcare, customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, Provider Services, health care, office, phone support, training class

At Optum, the mission is clear: Help people live heathier lives and help make the health system work better for everyone LHI is one of 4 businesses under OptumServe. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans. By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system. LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on-location services, patient-specific in-clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services. There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life's best work. This position is full-time (40 hours/week) Monday- Saturday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (6:00am to 7:00pm Mon-Friday and 7:00am to 3:00pm Saturday). It may be necessary, given the business need, to work occasional overtime. Our office is located at LHI, 102 Jay St, La Crosse, WI 54601. Primary Responsibilities: * Make contacts to schedule a variety of specific medical and dental services in accordance with customer availability and contract guidelines. Respond to a variety of inquiries and resolves issues with regard to the appointment scheduling/fulfillment processing and service completion in a timely manner while maintaining sensitivity toward military culture * Conduct customer contacts related to Health Assessment processing, referral follow-up, educations and resource inquiries * Identify potential behavioral health situations and follow contract specific protocol to assist callers. * Maintain constant awareness of service level and queue status in order to meet contractual requirements You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: * High School Diploma / GED (or higher) * Customer service experience * United States Citizenship Preferred Qualifications: * Ability to create, copy, edit, save and send documents utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook * Experience working in the Healthcare Industry * Experience working with Medicaid or Medicare * Experience working in a call center environment * Prior military experience Careers with LHI. Our focus is simple. We're innovators in cost - effective health care management. And when you join our team, you'll be a partner in impacting the lives of our customers, and employees. We've joined OptumHealth, part of the UnitedHealth Group family of companies, and our mission is to help the health system work better for everyone. We're located on the banks of the beautiful Mississippi River in La Crosse, Wis., with a satellite office in Chicago and remote employees throughout the United States. We're supported by a national network of more than 25,000 medical and dental providers. Simply put, together we work toward a healthier tomorrow for everyone. Our team members are selected for their dedication and mission - driven focus. For you, that means one incredible team and a singular opportunity to do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: UHG, Healthcare, customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, Provider Services, health care, office, phone support, training class

Description We believe in diligently working to understand and serve customers to meet their financial security needs. This is why we exist. The Career Basics We're looking for insurance sales agents focused on building a network, finding prospective customers and helping ensure those customers are protected financially in whatever circumstances may arise. We offer insurance sales agents: a competitive compensation plan. In addition to a base salary, you'll be eligible to receive commissions, incentives, trips & rewards. access to benefits like health, vision, dental and disability insurance. We believe before you can help others feel secure, you need to feel that way too! access to the tools you need to serve customers and do successful work, such as a comprehensive training program, marketing and office support. The Ideal Sales Agent At COUNTRY Financial, the ideal insurance sales agent is someone who: proactively communicates with customers and is responsive to their unique needs. values transparency and honesty, always investing in customer relationships. listens to the customer and seeks to understand customers and their families shares their expertise to help educate customers and build trust-especially in new relationships. makes it easy for customers to understand what they're saying and why it matters. Qualifications What You Will Need While these insurance licenses are not required to apply, your ability to obtain them is essential when a hiring decision is made: Property/Casualty State Insurance License* Life/Health State Insurance License* Why Should You Apply? COUNTRY Financial is an organization that is trusted and well-respected in the industry, with a history of success and great ratings. You can make a difference in people's lives while maintaining the flexibility and freedom to do what matters in your own life-we think that's a win. Incredible training from our team will be the first step in your on-boarding process. We want to be sure you're equipped for success! About Us The Organization: COUNTRY Financial® is the trade name for a family of affiliated companies-this means we have a whole family of support and a large backing. Our roots are in agriculture, so we're hardworking and known for the great care we take with customers and employees alike. We are a growing insurance and financial services organization privately serving 19 states across the nation. Our home offices are in Bloomington, IL, with a Southern Office hub in Alpharetta, GA and a Western Office in Salem, OR. Most importantly, we serve over 1 million households in the United States and pride ourselves on putting the customer first. COUNTRY Financial® is an Equal Opportunity Employer . We are committed to provide equal opportunity in all areas of employment and support a diverse workforce and an inclusive work environment. #LI-AGENCY

Description We believe in diligently working to understand and serve customers to meet their financial security needs. This is why we exist. The Career Basics We're looking for insurance sales agents focused on building a network, finding prospective customers and helping ensure those customers are protected financially in whatever circumstances may arise. We offer insurance sales agents: a competitive compensation plan. In addition to a base salary, you'll be eligible to receive commissions, incentives, trips & rewards. access to benefits like health, vision, dental and disability insurance. We believe before you can help others feel secure, you need to feel that way too! access to the tools you need to serve customers and do successful work, such as a comprehensive training program, marketing and office support. The Ideal Sales Agent At COUNTRY Financial, the ideal insurance sales agent is someone who: proactively communicates with customers and is responsive to their unique needs. values transparency and honesty, always investing in customer relationships. listens to the customer and seeks to understand customers and their families shares their expertise to help educate customers and build trust-especially in new relationships. makes it easy for customers to understand what they're saying and why it matters. Qualifications What You Will Need While these insurance licenses are not required to apply, your ability to obtain them is essential when a hiring decision is made: Property/Casualty State Insurance License* Life/Health State Insurance License* Why Should You Apply? COUNTRY Financial is an organization that is trusted and well-respected in the industry, with a history of success and great ratings. You can make a difference in people's lives while maintaining the flexibility and freedom to do what matters in your own life-we think that's a win. Incredible training from our team will be the first step in your on-boarding process. We want to be sure you're equipped for success! About Us The Organization: COUNTRY Financial® is the trade name for a family of affiliated companies-this means we have a whole family of support and a large backing. Our roots are in agriculture, so we're hardworking and known for the great care we take with customers and employees alike. We are a growing insurance and financial services organization privately serving 19 states across the nation. Our home offices are in Bloomington, IL, with a Southern Office hub in Alpharetta, GA and a Western Office in Salem, OR. Most importantly, we serve over 1 million households in the United States and pride ourselves on putting the customer first. COUNTRY Financial® is an Equal Opportunity Employer . We are committed to provide equal opportunity in all areas of employment and support a diverse workforce and an inclusive work environment. #LI-AGENCY

At Optum, the mission is clear: Help people live healthier lives and help make the health system work better for everyone LHI is one of 4 businesses under OptumServe. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well - being of Americans. By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system. LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on - location services, patient - specific in - clinic appointments, tele - health assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services. There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life's best work.SM The LHI - Claims Resolution Specialist I will assess and coordinate claims inquiries for a very diverse population of members of the World Trade Center (WTC) Health Program Nationwide Provider Network throughout the United States. Educate and inform members of program coverage and limitations for claims within contract requirements. Use critical thinking, research and problem - solving skills to navigate through the complexities of a member's health certification and their respective medical claims while maintaining coverage within the program guidelines. Primary Responsibilities: * Maintain an ongoing responsibility for assigned claims inquiries which entails assessment, education and coordination for members / health care providers throughout the United States via telephone while keeping a detailed record within the internal database. Establish and maintain positive relationships with members, providers and our claims contractors * Manage inbound and outbound calls from providers and members to resolve claims issues * Request and manage medical records to help determine potential program coverage and communicate results to the members * Completion of system generated tasks, including documenting all results as required * Prepare comprehensive reviews and summaries for claims appeals * Point of contact for internal departments to answer questions relative to member claims * Work with the leadership team to resolve issues as needed * Able to handle emotionally charged phone calls and ability to deliver unfavorable claims outcomes * Ability to communicate complex program criteria into easily understood summaries in both oral and written communication * Validation of claim coverage in relation to program guidelines * Compete activities and reporting as required by the fraud, waste and abuse plan You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: * High School Diploma / GED (or higher) * Working knowledge of health insurance claims OR patient financial services OR Revenue Cycle experience (similar experience may be considered) * Experience providing customer service over the phone * Ability to work an 8 hour shift between the hours 7:30 am- 5:00 pm, Monday - Friday Preferred Qualifications: * Customer service experience within a call center * Experience and knowledge of medical claims, Medicare / Medicaid guidelines * Working knowledge of Medical Terminology * Proficient in Microsoft Office Suite including Microsoft Word (create, edit, save), Microsoft Excel (create, edit, save), and Microsoft Outlook (send and receive emails) Soft Skills: * Able to handle emotionally charged phone calls and ability to deliver unfavorable claims outcome * Ability to communicate effectively both verbally and in writing * Strong organization, planning, interpersonal and multi - tasking skills * Must be a self - starter and comfortable with confidential information * Attention to detail, strong problem - solving and time - management skills * Ability to work in a fast - paced environment, flexible and adaptable to changing situations, and a strong commitment to teamwork * Proven skills to establish rapport, trust and confidence with internal departments, staff and external vendors * Ability to remain calm in stressful situations and to conduct themselves in a professional manner at all times * Must be able to identify and define problems; collect data; establish facts and draw valid conclusions Careers with LHI. Our focus is simple. We're innovators in cost - effective health care management. And when you join our team, you'll be a partner in impacting the lives of our customers, and employees. We've joined OptumHealth, part of the UnitedHealth Group family of companies, and our mission is to help the health system work better for everyone. We're located on the banks of the beautiful Mississippi River in La Crosse, Wis., with a satellite office in Chicago and remote employees throughout the United States. We're supported by a national network of more than 25,000 medical and dental providers. Simply put, together we work toward a healthier tomorrow for everyone. Our team members are selected for their dedication and mission - driven focus. For you, that means one incredible team and a singular opportunity to do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: medical claims, health insurance claims, patient financial services, revenue cycle, claims processing, customer service, CPT, Medicare, Medicaid, La Crosse, WI