The Wigwam AZ78 Litchfield Park, AZ 85340, USA
Nov 02, 2019Full time
Overview Deeply entwined with Arizona history since 1929, The Wigwam is a Four Diamond property with 331 guest rooms spanned across 440 acres. The Wigwam is a renowned Arizona landmark, nestled in the community of Litchfield Park, AZ and with a true representation of an authentic Arizona experience. The Wigwam is the only Resort in Arizona with three, 18-hole championship golf courses. Our signature 26,000 sq. ft. spa, LeMonds- Aveda Salon and Spa, features 15 luxurious treatment rooms, a full service salon and a private coed lap pool. The dining experiences cater to any occasion. At our signature farm-to-table restaurant, Litchfield's, guests can enjoy a four-diamond meal with all locally sourced produce, Red's Bar & Grill offers approachable and soul-warming cuisine with a relaxed vibe, and the Wigwam Bar is the resort's social hub - a community courtyard in Litchfield Park where locals and guests alike meet for everything from early morning lattés to a late evening of live music and cocktails. The Wigwam is an Equal Opportunity Employer committed to a diverse and inclusive work environment. Minority/Female/Disability/Veteran We invite you to make a historic career move and join our family at the Wigwam Resort! A Historic Hotel of America, The Wigwam is a AAA Four Diamond 440 acre resort nestled in the Litchfield Park community of Phoenix, AZ, celebrating over 90 years of history! The Wigwam also has a notable history when it comes to our associates. Nearly 35% of our associates have been with us for ten years or more! Come join our team, make a little history of your own and be a part of the culture that puts its people first! We are currently seeking a driven, energetic, passionate and detail oriented Director of Catering and Convention Services to lead our Catering and Convention Services Team. POSITION PURPOSE Direct, mentor, train, supervise and work with catering and convention services managers and administrative assistants to service local and group clients. Engage the catering sales managers in an effective prospecting initiative while administrating the oversight of convention services pre-planning, merchandising, and world class execution of group events. ESSENTIAL FUNCTIONS Solicit new and existing local catering accounts to achieve quarterly and annual revenue goals. Participate in catering and convention services presentations, property tours and customer meetings. Personally services the Resort's (client) high profile and (resort) sponsored events. Administer all phases of the internal banquet operations communication, including, but not limited to, BEO distribution, sales, pre-planning, servicing and miscellaneous administrative procedures. Prepare and distribute monthly catering and banquet forecasts, compile data, develop and implement catering and banquet strategic business plans, complete annual and quarterly goals, and other miscellaneous reports as directed and/or required. Participate in the development of banquet menu pricing and revenue minimums using current competitive data and comp analysis pricing completed twice per year Direct, manage, train and counsel catering sales and convention services staff. Oversee divisional matters as they relate to federal, state and local employment and civil rights laws. Participate in daily BEO meetings, weekly group pick up review meetings, sales meetings, operations meeting and management meetings. Tour, inspect, monitor and report out on banquet rooms conditions and opportunities. Other: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Professionally represent the hotel in community and industry organizations and events. Participate as a team player with all departments. Provide constructive feedback to all departments. Be a leader and a role model to all employees. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Most tasks are performed in a team environment with the employee acting as a team leader.There is minimal direct supervision. Extensive knowledge of food and beverage products, proper preparation and presentation of food and beverage items. Extensive knowledge of meeting room capacities, banquet set-up, audio-visual and any other pertinent details as they relate to function room set-up. Ability to assess/evaluate employee performance fairly. Ability to supervise, train and motivate multiple levels of managers and employees. Knowledge of hotel and competitive market. Must possess basic computational ability. Must possess computer skills, including, but not limited to, accounting programs, Microsoft Office and Delphi.fdc/Advanced. Excellent interpersonal and sales-related skills. Exceptional organizational and supervisory skills. Exceptional food and beverage knowledge including pricing. QUALIFICATION STANDARDS Education High school or equivalent education required. Bachelor's Degree preferred. Experience Three to five years of catering sales and convention services leadership experience preferred. Licenses or Certificates Certified Meeting Planner (CMP) certification preferred.