37 jobs found in Torrance

Job Number: Job Title: Call Center Representative Location: Torrance, CA Compensation: $20.00 per hour Position Type: Temporary long-term Job Title: Call Center Representative Compensation: $20.00 per hour Job Title Responsibilities: Answer a high volume of incoming calls Process vehicle service contract claims Answer customer questions concerning service contract coverage, policy and procedure, and exclusions Job Title Requirements: Bachelor/Associate degree preferred 5 or more years of call center/claims/customer service experience in vehicle service environment or 5 or more years of car dealership/independent automotive repair shop experience or equivalent combination Proficient in MS Office Excellent customer service and communication skills Job Title: Call Center Representative Location: Torrance, CA Compensation: $20.00 per hour About Nelson: For more than 45 years, we've been passionate about helping people find jobs they love - rewarding jobs that further career goals. At Nelson, we partner with companies that have outstanding reputations. Working with innovative startups to Fortune 500 companies, our skilled recruiters have access to opportunities beyond what you can find on your own. With Nelson, you'll get the most out of your career. Together, we'll set career goals and find you a position where your skills shine. For a full listing of jobs, go to: and click "Find Work."

Job Description: The purpose of Customer Service Representatives (CSR ) position is to deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence. The CSRs handle service and information requests, billing explanations, cost savings advice, and explain company policies and procedures along with terms and conditions. Essential Job Functions: ? Provides efficient and effective service to customers and prospects on all patron based services to a variety of inquiries and customer needs. ? Maintains sincere interest in providing stellar customer care. ? Understands customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction. ? Exercises independent thinking in meeting customer expectations. ? Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image. ? Ability to process information quickly and accurately. ? Ability to handle routine customer transactions. ? Ability to work under time constraints. ? Ability to understand and apply new concepts. ? Ability to analyze information and evaluate results. ? Ability to effectively deal with complex customers. ? Ability to create positive customer relationships by defusing angry and upset customers. ? Demonstrates a commitment to learning quickly and effectively applying knowledge as well as supporting/creating a productive, positive work environment. ? Attention to detail and follow-up Minimum Requirements Experience Required: ? High school diploma or GED ? Minimum of 6 months call center experience or at least 1 year of customer service experience ? The position requires a background screen and a drug screen ? Knowledge of computer (pc) and internet applications ? Excellent telephone tact and diplomacy ? Excellent written, verbal and interpersonal communication skills with supervisors, peers, and customers ? Proficiency in keyboarding/data entry ? Exceptional oral and written communication skills demonstrated by use of correct grammar and terminology ? Time management skills (dependable, accurate, and detail oriented) ? Successful completion of background check which may include credit ? Ability to work the hours of operations as shifts will be assigned at the end of training - Monday to Friday anywhere from 7:00 am - 7:00 pm ? Ability to attend 100% of the required weeks of training Desired Qualifications: ? Some College ? Bilingual (Spanish highly preferred) ? Collections Experience is a plus ? Call Center Experience Answering inbound calls from customers Demonstrate excellent customer service skills Retain current customer base by providing excellent customer service Track all customer service requests and queries Taking first call from customers Answering customer queries and enquiries via telephone and email Assisting with customer service issues Helping customers and providing an excellent customer experience Providing outstanding customer service at all times Processing customer orders for all customer types Delivering excellent levels of customer service Share customer knowledge and solve customer enquiries Taking customer orders & dealing with general customer queries Handling both inbound & outbound calls and providing high quality customer service Take ownership of solving customer issues through proactive customer service Operating via telephone to contact customers Deliver a high quality customer service to all customers and call handling standards Answering technical queries via phone call and email from customers and all departments Achieving sales and customer service related targets Demonstrate an exceptional level of customer service

Are you looking to be a part of something big??? Like working for the fast-growing Black Bear Diner in your area? We are looking for Great Team Members to help us grow a great Family Dining Brand. At the Black Bear Diner in Torrance, CA. we are looking for Line and Prep Cooks. Please log into the following website and apply today You can stop by our location at: 24021 Hawthorne Blvd.. Torrance, CA. 90505 and you can even text our General Manager at . In the text , be sure to say you are applying for a position ( specify the position you are applying for) at Black Bear Diner, your name and ask for a response back, Thank you and we look forward to seeing your completed application. In 1995, founders Bob & Laurie Manley, along with founding partner Bruce Dean, created the first Black Bear Diner in Mt. Shasta, California. In choosing a name and a theme for their restaurant, Bob, Laurie, and Bruce, immediately decided upon the black bear. It was a natural. The legendary black bear is native to the Mt. Shasta area, which was once known as Berryvale, due to the vast strawberry fields once enjoyed by bears and townspeople alike. The first Black Bear Diner sits on the site of these fields. The Black Bear Diner reflects our founders' upbringing in small-town America. Their restaurant concept sprang from a desire to bring home-style cooking and personal service back to the dining experience. While the Black Bear Diner reflects their creativity and concern for quality, service and value, our concept is built upon many years of practical experience in a variety of business endeavors.

About the Company Sonsray Inc. is privately owned and operated company. From the borders of Mexico to Canada we cover, Arizona, California, Nevada, Oregon and Washington making us the largest Thermo King and CASE Construction Equipment Distributor on the West Coast operating in a dealership business model. Our Sonsray team is a growing dynamic company with over 400 employees and 23 combined locations for new & used sales, parts, service and rentals that offers a unique environment fostering individual growth and rewards performance. Sonsray, In c. features state of the art shops equipped with modern diagnostic tools providing our staff with proper technology for their day-to-day business operations. As we continue to grow, our Sonsray Machinery division is seeking to hire an Inventory Control Analyst based out of our corporate office in Torrance, CA. P osition reports to the Parts Director. The Inventory Control Analyst will assist the Parts Director with physical inventory levels, backorder expediting, returns, obsolescence levels and reporting for 22 combined CASE/Thermo King dealerships in CA, NV, WA, and OR. Essential Functions/Job Duties: Manage CASE/Thermo King inventory for 22 locations Manage regular stock orders (daily) for CASE and (weekly/bi-weekly) for Thermo King. Manage inventory reconciliation exceptions and financial impact by working closely with operations, suppliers and parts director to come to a resolution Compile and present reconciliation findings through comprehensive reporting Identify trends and present solutions to reduce inventory variances Generate, review, and submit monthly and semi-annual returns Obsolete inventory reduction via regular returns, eBay, machinery trader, craigslist, etc. New inventory analysis and forecasting for all lines, working with local parts managers Generate and place group orders to maximize discounts and buying power. Track and expedite backorders, communicating progress with parts director and store Maintain inventory reports for all stores, assigning tasks as necessary to correct Weekly: no bin, negative on hand Monthly: unused bin Perform miscellaneous related duties as required and assigned by manager. Required Skills and Aptitudes: Bachelor s Degree required in finances, accounting, or a related education field is preferred Willing to mentor and train a recent graduate that is highly skilled in mathematics 2+ years experience in Inventory Management and/or Accounting would be ideal Exceptional problem solving and analytical skills with proven ability to transform findings into action plans and solutions Skilled at synthesizing large amounts of data into conclusions and recommendations Excellent organizational and time management skills with ability to quickly re-prioritize while still meeting deadlines Ability to influence and effectively interact with all teams, areas and levels of business involved with inventory planning Strong written and verbal communication skills Solid analytical and problem-solving skills Self-motivated and self-managed; able to think independently Advanced Microsoft Excel Skills (PivotTables & Vlookup) Microsoft Office Word, Excel, PowerPoint, and Outlook CDK software experience is a plus Able to travel up to 10% (CA, NV, WA, & OR) Benefits: Benefit package includes medical, dental, and vision plan, life Insurance, 401K matching and paid vacation, sick, and holiday.

Job Title: Administrative Assistant (Japanese Bilingual) Location: Torrance, CA FLSA Classification: Non-Exempt, Fulltime Language Requirement: Fluency in English and Advanced Japanese language skills, Qualifications: Any Administrative/ HR/ Accounting experiences preferred Essential Job Duties (Not Official: Please ask for more details during the interview) Administrative Support Answers and directs telephone calls; takes or transfers messages as necessary. Maintains office supplies and equipment; refills supply and arranges for repairs as necessary. Orders business cards. Verifies and matches vendor invoices for AP enters transactions into the system. Checks mailbox, sorts and distributes mails. Sends out letters or packages. Organizes and schedules meetings and appointments, makes meeting memos. Arranges hotel, airline, rental car, taxi, and restaurant reservations for Management and guests from abroad. Greets visitors and directs them to designated personnel; provides general supports to visitors. Produces and distributes correspondence memos, letters and forms. Develops and maintains filing system. Translates documents from English to Japanese and vice versa. Supports Management to plan and change office layout with vendors. Contacts building Management to request service for repair, replacement and adjustment of lights, AC and other office facilities/equipment. Suggests Management for office improvement ideas. Runs companys errands when necessary. Maintains corporate credit cards and enters corporate card transactions in the system. Other & Miscellaneous Seeks continuous improvement, more efficient and less expensive ways and means in work processes. Performs special projects and other miscellaneous duties as assigned by Management. Maintains high ethical standards in the workplace. Reports all irregular issues and problems to Management for solution. Maintains good communication with other Managers, staff & outside contacts. Complies with all company policies and procedures. Responsible for maintaining a clean and safe working area. About Advantage Resourcing Advantage Resourcing makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, ancestry, medical condition, age, marital status, national origin, citizen status, political affiliation, union membership, genetic information, physical or mental disability, veteran status, denial of medical or family leave, pregnancy or pregnancy disability leave or any other protected group status as defined by federal, state or local law. We will provide reasonable accommodations throughout the application or interviewing process. If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-verify employer.

The Plant Manager is responsible for the successful operations of the plant which include; general supervision of all phases production, quality control, equipment maintenance, procurement, receiving and shipping. Responsibilities also include recruiting, hiring, training of personnel and facility/physical plant up-keep. In addition the Plant Manager will be accountable for annual budget planning and execution and work closely with the production team to increase productivity and profitability within the manufacturing operation. JOB RESPONSIBILITIES · Works closely with quality control personnel to review product consistency and appearance to produce products that meet or exceed company standards and consumer expectations. · Monitor and improve production yields to determine trends and areas of improvement. · All improvements must meet company quality expectations. · Meet or exceed production variance goal of 1.5% of production · Monitor operation and maintenance expenses and research ways to reduce cost while maintaining product quality and prevent downtime · Develop preventive maintenance program and spare parts program with Maintenance Manager that minimizes downtime to 10% of scheduled production · Write and review established production schedules for all manufacturing departments to insure established inventory levels are met while operating at the highest efficiency as possible. Achieve labor variance goal of 0% of production. · Implement inventory cycle count program that identifies real and potential inventory issues in finished goods, raw materials, packaging and containers. · Meet or exceed inventory adjustment and product scrap budget of 0.25% of production · Maintain appropriate inventory levels to meet fill rate of 99% and on time shipment of 100%. Control and improve the flow of production while maintaining product quality. · Work with Quality Assurance Manager to schedule human and equipment resources to achieve 99% compliance on sanitation logs and environmental testing program. · Remove production constraints; allocate human and equipment resources and direct production employees to attain all established goals. · Remove waste and constraints from the production process to improve efficiencies and enhance productivity. · Coordinate the hiring and the training of all manufacturing personnel both permanent and temporary. · Analyze workforce requirements. · Conduct performance appraisals and provide coaching and guidance to all operations employees · Work closely with production team to ensure all members of the manufacturing team are aware of safety policies to provide a safe workplace. · Maintain and support a superior safety and housekeeping program, including all timely communication initiatives. · Work with production/purchasing manager to develop and improve supplier relationships and purchase price variance. · Maintain physical security and access points to maintain a safe and secure work environment. · The ability to perform other job-related duties as assigned or as needed. QUALIFICATIONS · 10 years of progressive experience in a key leadership/management role at a manufacturing facility. · Bachelors level degree in Engineering or other related field · Strong computer skills including the ability to prepare spreadsheets and use Microsoft Office Products (Word, Excel, Power Point and/or Access) to analyze data trends. · Strong hands on user of MRP/ERP software systems and maintenance systems · Previous experience/best practices implementing and using continuous improvement/lean tools such as; Six Sigma, 5-S, Lean Manufacturing, and Transactional Lean to drive improvement. · Previous experience/strong understanding of budgeting/expense management with basic understanding of financial accounting practices. · The ability to develop and execute plant manufacturing budgets. · Previous experience/broad understanding of safety systems and implementation of safety rules and policies. SKILLS · Ability to provide leadership for the successful day-to-day operation of the facility · Demonstrated strong team building and advanced coaching skills. · Encourage and promote operating in a continuous improvement environment. · Demonstrated understanding of the principles and applications associated with manufacturing operations, maintenance and engineering. · Excellent planning and organizational skills, with the ability to balance production and maintenance needs. · Excellent interpersonal communication and listening ability. · A strong ability to be adaptable and flexible. · Strong analytical and decision-making skills.

The Administrative Supervisor (Patient Flow/House Operations Supervisor) assumes responsibility for managing the relationship between patient placement, patient classification, and nurse staffing in order to optimize patient safety, patient satisfaction, and hospital access. With absolute accountability for inpatient placement procedures, this position has centralized authority for clinically-directed bed control throughout the medical center. The position implements predetermined patient placement algorithms which ensure that clinical staff are provided with a consistent approach to patient placement. The position serves as the chief administrative representative during non-business hours. In support of and in collaborating with nursing administration and/or unit-based management, the position bears responsibility for clinical practice in the nursing division. Core Competencies Provides documented positive feedback to direct reports for a particular positive occurrence as close to the occurrence as possible. Provides documented negative feedback to direct reports for a particular negative occurrence as close to the occurrence as possible Provides timely and effective corrective action, when warranted by the situation, to direct reports as guided. Provides well-reasoned guidance and direction to patients and their families when called upon to resolve patient care issues Provides well-reasoned guidance and direction to nursing and ancillary staff when called upon to resolve clinical staff issues Maintains open lines of communication with the clinical managers or clinical leadership and clinical directors in order to keep them informed of any significant patient issues or employee issues. Maintains open lines of communication with the director, nursing staff services, and vice president, nursing services, in order to keep them informed of any significant patient issues or employee issues Ensures that the thresholds established for the organizational patient flow indicator set are achieved. Ensures that the thresholds for the divisional budgeted staffing parameter set are achieved. Verbalizes working knowledge of the national patient safety goals. Utilizes accreditation and regulatory standards as a guide when making decisions related to patient care, patient flow, patient classification, and/or nurse staffing. Identifies and prevents potential situations which place patient safety at risk Identifies and prevents potential situations which place employee safety at risk Follows the appropriate chain of command for reporting adverse events. Follows the appropriate chain of command for reporting extraordinary events. Ensures patient confidentiality, privacy, and security. Refers patient information requests made by the media to the public relations department. Accesses child, adult, and elder protective services as necessary. Practices standard precaution guidelines as a role model for nursing and ancillary staff Practices hand hygiene guidelines as a role model for nursing and ancillary staff. Uses personal protective equipment as a role model for nursing and ancillary staff. Collaborates with the infection control practitioner regarding appropriate patient placement Reports suspected infectious disease outbreak to the infection control practitioner in a timely and appropriate manner. Reports malfunctioning equipment to the risk manager and/or the engineering department in a timely and appropriate manner Reports unsafe practices to the risk manager and/or the clinical director in a timely and appropriate manner Reports security breaches to the risk manager and/or the security manager in a timely and appropriate manner Establishes the command center in the nursing office in the event of an internal or external disaster until the incident commander arrives on scene Participates in medical center activities and committees as designated. Conveys a positive attitude toward work-related responsibilities as demonstrated by tolerance of fluctuating time requirements and openness to shifting interpersonal needs. Demonstrates and validates self-directed learning and participates in continuing education to foster professional development. Demonstrates effective organization and prioritization abilities and utilizes human and material resources in an efficient and fiscally responsible manner. Demonstrates excellent written and verbal communication abilities and creates mechanisms to facilitate effective organization-wide communication. Forecasts bed availability and bed demand by maintaining constant awareness of those beds into which inpatients can be admitted or transferred as soon as the demand occurs Facilitates direct admission placement by collaborating with contract-based and hospital-based case managers in order to expedite the transfer of these patients to the medical center from other healthcare facilities Verifies appropriate care level selection by ensuring that emergency admissions and direct admissions have been screened by the case manager and/or administrative supervisor using a clinical decision support tool (InterQual Criteria) Makes effective and purposeful rounds of episodic and inpatient care areas. Expedites the timely transfer of inpatients from a higher level of care to a lower level of care (ie from intensive care to progressive and/or medical/surgical care) Assigns and directs assignments of inpatient beds based upon an understanding of care requirements, admission criteria, and regulatory criteria for the patient population housed in specific nursing units. Determines the priority order for bed assignment when multiple patients are awaiting bed assignment to the same care level or receiving unit Ensures and confirms that inpatient admission, discharge, and transfer processes are conducted timely and expeditiously in the inpatient care units Ensures and confirms that assessment and re-assessment processes are implemented for boarding inpatients within defined time intervals in the episodic care units Convenes routine and critical bed huddles using Electronic Bedboard to identify expectant discharges, admissions and transfers. Obtains admission, discharge, and/or transfer orders from the primary physician whenever this is required in order to expedite patient flow Collaborates with the case manager to expedite discharges and screen admission requests. Collaborates with the unit lead in order to identify discharged patients who meet the criteria for waiting in the discharge lounge Addresses patient, physician, staff concerns professionally and promptly. Addresses personnel issues in order to promote a healthy work environment Acts as a liaison for the department with other hospital departments, physicians, payors, patient's and patient's family members. Department Specific Competencies Manages decedent affairs by delegating simple case processing to the staffing coordinator group and retaining complex case processing for the administrative supervisor group Pronounces patient death within thirty minutes of the request to do so if the criteria for death pronouncement by an administrative supervisor have been met Responds to emergency codes which occur during the shift, including but not limited to: code blue, code red, code orange, code pink/purple, code grey, code silver Adjusts staffing levels as needed in order to ensure that a sufficient quantity and appropriate mix of qualified staff are available to meet predefined patient care needs or exceptional patient care needs Ensures that sitter utilization during the shift has been appropriately authorized Ensures that out-of-cluster floating during the shift has been appropriately authorized Coordinates social service referrals during off-shift operating hours Manages employee health matters during off-shift operating hours Interprets administrative, personnel, divisional, and departmental policies for nursing and ancillary staff Coordinates emergency procedure scheduling during off-shift operating hours Serves as the incident commander in a code red event and/or in a code orange event Provides unit supervisors with employee performance information in order to assist them in evaluation preparation Education Degree Program Bachelors Nursing Additional Information Experience Number of Years Experience Type of Experience 5 Recent nursing experience in an acute care setting 3 Recent managerial or supervisory experience in a similar setting Additional Information Knowledge of regulatory and accrediting agency standards, particularly those related to emergency department overcrowding, patient anti-dumping guidelines, nurse: patient staffing ratios. License / Certification Requirements Registered Nurse License BCLS or ACLS Certification

Human Resource Assistant Function Payroll processing using PayChex TLO Assist H.R. manager on employee relation issues and complaint process Conduct new hire orientation including temporary workers Update HR database Group insurance benefit administration including COBRA (Group Medical/Dental/Vision/Life /Voluntary Life and other business insurance record such as vehicles, auto insurance of private vehicles ) File and data management (payroll report, personnel, medical, training files, etc.) Assisting training program management including filings and document control Maintain employee's training record Assist recruitment of new temporary workers through various sources requested by Managers Monitor temporary worker's work hours and check the invoice from the temporary employment agency Update temporary worker's data worksheet and prepare monthly temp. labor cost for managers Other H.R. assignments/projects requested by Managers General Administration Function Coordination and organization of various corporate events and activities (management dinner and Holiday party, monthly management meetings, board of directors' meetings, Quarterly luncheon etc.) Updates Public Calendar by collecting the information from Managers Interviews supervisors/employees to obtain facts about work practice or accident and file a claim with insurance agents Directs activities of workers involved in industrial safety programs Maintains 468, 478, 488 building security system including invoice reviews. Liaison between remote office landlords and SDA management and corresponds an appropriate action directed by the management Translation from/to English-Spanish Meeting/Travel arrangements for upper management Create and update SDA organization chart Assists other general administrative jobs requested by SDA Managers Duties and responsibilities may be added, deleted, modified or changed at any time at the Company's discretion. Changes may be made formally, informally either verbally or in writing. Education/Experience/Requirement Associate or higher degree in business administration, HR, or related field Spanish fluency is mandatory including writing, typing, reading, and speaking Highly self-motivated Capable of multitasking and prioritizing Detail-oriented More than 1 year of hands-on experience in two of the following: HR, Payroll, administration Excellent computer skills (Microsoft Excel is a must) Experiences in project management and forecasting, inventory control at multiple locations Ability to work efficiently and meet tight deadlines Good team player Work hours 8 am to 5 pm Work Location Torrance, CA Salary $19.50/hr, non-exempt temp-to-hire (Temp period would be 3 months or shorter) Benefits (After direct-hired) Insurances: Medical, dental, vision, 401k, paid vacation, sick leave

Retail Office Associates Part-Time Career Opportunities At Bob's Discount Furniture, we have fun, we love what we do and it shows in our expansive growth! Our Retail Office Associates are the cornerstones of Bob's success. Retail Office Associates treat our customers in a cordial, respectful manner and are champions of the "Bob's Way" of delivering a world class customer experience, both in person and over the phone. Retail Office Associates are computer savvy, have the ability to multi task, have strong interpersonal skills and are career minded team players that set the benchmark high for true customer service professionals. Retail Office Associates are responsible for providing exceptional sales support by processing sales orders accurately and efficiently while maintaining a positive mindset. Our Retail Office Associates possess strong customer service skills with the ability to identify root causes in order to assist customers efficiently in a timely manner and with empathy. "No phony sales, no phony gimmicks, just everyday low prices and value! We call it the Bob's Way because no one does it better!" - Bob Kaufman Founder and President Emeritus At Bob's we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth we offer a fun and team oriented work environment and great benefits! The Benefits and Perks Feeling under the weather, we've got you covered! We offer National Health, Dental and Vision coverage Life insurance - Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well! 401(k) Profit Sharing Plan - Generous Company match! Paid Personal/Sick Days Paid Vacation, Sick Days, Holidays and your Birthday! After all, your birthday should be a holiday Employee Assistance Program Our prices are already low, but why not more! Generous Employee Discount The flexibility of working a Retail Schedule (weekends, evenings & holidays) Need a pay advance? Take advantage of Bob's Bail Out Program Have an unexpected extraordinary expense? Take advantage of Bob's Helping Hand Program. Bob's cares and is here to help And much more! Many of our benefits are paid wholly or in part by Bob's Discount Furniture and are available to eligible employees. Job Responsibilities Enter customer orders into system accurately and completely Process payment to proper accounts Answer incoming calls and respond to customer queries in a timely and courteous manner Schedule deliveries that are convenient for the customer's and comply to Company procedures Maintain all open orders and courteously communicate status with customers Responsible for security of cash and other legal tender. Prepare daily deposits in accordance with Company policies and procedures Work daily reports according to Company requirements Assist Office Manager when needed Assist with caf?, showroom displays, tagging, and other tasks as needed to help maintain a customer friendly showroom in keeping with the standards of Bob's Discount Furniture Required Qualifications Flexibility to work a 5 day retail schedule that includes nights, weekends (both Saturdays and Sundays for Full Time, either / or for Part Time), and most holidays. Solid knowledge and competence on Microsoft Office Products Excellent phone manner Strong cash handling skills Excellent verbal and listening skills Strong interpersonal and human relations skills Proven analytical and problem solving skills Ability to use sound judgment and decision making Good coordination skills

Customer Service Rep needed for a temp to hire, full time position Located in Torrance, CA Manufacturing company with great reputation and work environment Duties: Answer customer inquiries via phone and email As orders are received, confirm and process them and forward them as needed Assist sales reps and sales department with data entry and reporting Follow up calls to customers to ensure satisfaction Problem resolution General office and administrative duties Make arrangements as needed for deliveries Communicate with team members and other departments Other duties as assigned Requirements: 3-5 years of simiar customer service experience Computer Savvy Strong communication and grammar skills Ability to multi-task and attention to detail ? We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Position:? Customer Service Representative ? Airline Call Center? Working Hours:? 8 hours a day (Shift starting from 5:00 am to 9:00am, and ending at 2:00pm to 6:00 pm, including weekends and holidays) Working Location: Torrance, CA FLSA: Non-Exempt, Full-Time (8 hours)? Hourly Pay: $18.50/h Qualifications: Previous customer service representative experience with Airline Fare and Ticketing. Able to work with above shift schedule. Ability to operate interactive computer terminals and telephone equipment such as handsets and headsets for long periods of time.? Overview:? A global airline company is looking for experienced customer service representatives at their call center in Torrance, CA.? You will be providing a full range of customer service to incoming customers including ticketing, makes and/or changes reservations, seat assignment, answers inquiries about flight schedules and fares, verifies reservations by phone, figures fares and handles payments.? Essential Duties include but not are limited to (Not Official: Please ask the interviewer for more details): ?? ? ? ? ? Answers callers' inquiries regarding all aspects of their travel on the airline. ?? ? ? ? ? Makes new reservations and changes existing reservations on scheduled domestic and international flights. ?? ? ? ? ? Assists callers with technical website and mobile navigation needs. ?? ? ? ? ? Handles callers' questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve issues with first call resolution. ?? ? ? ? ? Operates within a variety of complex computerized systems to assist guests and daily operations. ?? ? ? ? ? Proactively creates a positive service oriented environment for guests. ?? ? ? ? ? Performs other duties as assigned. About Advantage Resourcing Advantage Resourcing makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, ancestry, medical condition, age, marital status, national origin, citizen status, political affiliation, union membership, genetic information, physical or mental disability, veteran status, denial of medical or family leave, pregnancy or pregnancy disability leave or any other protected group status as defined by federal, state or local law. We will provide reasonable accommodations throughout the application or interviewing process. If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-verify employer.

Overview: Under minimum supervision, provides excellent customer service and maintains strong customer relations with Pelican?s customer network.? What You'll Do: Enters all orders in a timely and accurate manner.? Proactively reviews the standard product backlog to ensure availability information and/or to suggest product substitutions. Maintains the customer cross reference table. Enters in RMA, debit and credit memo requests.? Serves as the inside key contact for contracts and custom orders, refers contracts to the appropriate parties for review and proactively provides status of contract/custom orders to the customer. Processes customer quotations, including freight quotations using proper methods and practices.? Determines complexity of quotation and assigns appropriate lead times.? Proactively updates the customer of the status of their quotation and escalates the prioritization of the quotation as necessary.? Provides product availability utilizing information in database.? Refers sales leads to appropriate outside sales representative, sales manager or distributor.? Assists the customer with product selection, based on a strong understanding of all Pelican standard products. Provides information regarding product tests, engineering drawings and samples upon request. Supports Pelican?s Quality Objectives and contributes to the Quality Management System as assigned.? Actively supports and adheres to Pelican?s Safety Guidelines and actively participates and contributes to the Safety Management System as assigned. Responsible for promptly answering incoming telephone calls and emails in a professional manner.? Provides the customer with the most recent product information and updates.? Processes requests for approved samples and literature and maintains scorecard goals.? Receives and responds to customer complaints, investigates difficulties and coordinates with the necessary departments for prompt customer satisfaction.? Will communicate with Sales and Directors as needed to ensure prompt customer satisfaction. Assists in resolving issues, including credit and debit memo entry and providing rebate reports to a timely release.? Provides account information to the customer and maintains customer records by filing, posting, tabulating, word processing and sorting.? Enters support tickets and leads in CRM data base.? Enters compliments and complaints for proper tracking of Quality initiatives. Follows Company policies and practices as outlined in the Employee Handbook and/or applicable employment agreement. Follows safety guidelines and procedures in accordance to the job. Performs additional duties as assigned. What You'll Need: Associates Degree in Business or related field preferred. Minimum of 2 years? experience in a fast-paced office or sales environment. Proficiency with MS Office Suite, particularly Excel and SAP; have a general knowledge of EDI systems. Must have excellent written, verbal and presentation skills. Must be detail-oriented and have excellent customer service, organizational and follow-up skills. Must be proficient with Word, Excel and other appropriate software. Additional Info: Actively supports and complies with Pelican?s objectives, guidelines and commitment to Quality and Safety, with an emphasis on continual improvement. Must be able to interact effectively and cooperatively with employees at all levels. Must have the ability to complete assignments within the timeframe specified by the Manager. Must be flexible regarding working hours and overtime. Must be able to work overtime on evenings and weekends, with or without advanced notice. Must be able to operate in a fast-paced environment and handle multiple projects simultaneously. Why Join Pelican? Here?s a glimpse of Pelican Perks? Generous paid time off plans ? 401k plan ? with a competitive match Tuition Assistance Program Established reputable brand offering premium products ? you?ll be proud to represent Pelican! On-Site Flu Shots ? Free! Prime location ? minutes away from the beach! Amazing employee discount program on Pelican Products Great Benefits ? several options including Pet insurance for our animal lovers. Wellness Discount Program Lucrative employee referral program ? get paid to work with your trusted network. And more? #CB? #LI-POST Pelican Products, Inc. is an Equal Employment Opportunity/Affirmative Action employer.? All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.