Addison Group

Addison Group San Francisco, CA, USA
Mar 27, 2020
Full time
Technical Support Engineer (VOIP applications API triage) Salary 130-160K + Bonus and RSU's We are part of the emerging global leader in the 100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, WhatsApp, Snapchat, and many other brands use our APIs and SDKs to provide great communications experiences for their customers everywhere in the world. With the rapid growth in customers using our communication APIs, we are expanding our team What you'll do... As a Technical Support Engineer you will provide first-class technical support to our rapidly growing strategic customer base, who are integrating our real-time communication APIs and SDKs. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company! Responsibilities Provide customers with lightning-fast response and resolution times, combined with great communication, so they are delighted with the API Group service Get stuff done for the customer, doing whatever it takes to ensure their success Capture knowledge, for customers who prefer solving their own issues without having to contact support Identify larger opportunities, so our sales team can ensure we meet the needs of our most important clients Follow processes, unless customers are better served by breaking our rules or improving our processes Act as Designated Support Engineer for assigned Enterprise Customers What you must have experience in Bachelor's Degree in Computer Science, or equivalent 2+ years as a Technical Support Engineer or Developer Support Engineer in either the telecommunications or SAAS sectors 2+ years supporting, implementing andor integrating with APIs or SDKs What Yoursquore Great At Investigating, troubleshooting, diagnosing and resolving technical issues Communicating effectively (both verbal and written) with our customers and internal stakeholders Problem solving, having a natural curiosity and demonstrating the ability to learn rapidly Communicating well with different audiences (developers, technical and non-technical users) Experience or knowledge of the following will be a plus! Messaging technologies e.g. SMPP, GSM, SMS Voice technologies e.g. SIP, VoiceXML, CCXML, WebRTC Voice software e.g. Asterisk, Freeswitch, Kamailio, Voxeo Prophecy Scripting languages e.g. PHP, Python, Ruby, Node or Java Troubleshooting Applications e.g. Kibana (Elastic Search) LinuxUnix operating systems Notable companies using our API's Industry leaders including Snapchat, Zalora, Uber, Telegram, Lazada, KLM, GrabTaxi, Airbnb, Alibaba and Daimler send millions of messages per month using the apps.
Addison Group Arlington, VA, USA
Mar 17, 2020
Full time
Addison Group is working with a client in the Washington DC Metro area looking to bring on a Help Desk Associate. This will be a full-time 40 hour week role, reporting directly to the IT Director. This client is located in Arlington, VA right above the metro. Persons in this role will be responsible for Coordinate, diagnose and troubleshoot incoming support tickets. Provide support services to employees with technical problems and informational technology issues involving desktop, laptop or network services from personnel. Provides timely resolution of problems. Provides case status updates to management and end-users. Performs maintenance and installation of new equipment in the office environment. Provides multiform support for office and personnel across various taskings. Supports and maintains effective relationship with Fors Marsh Group employees in an efficient and professional manner Installing and configuring computer hardware, software, systems, networks, printers and scanners Monitoring and maintaining computer systems and networks Responding in a timely manner to service issues and requests Providing technical support across the company (this may be in person or over the phone) Setting up accounts for new users Repairing and replacing equipment as necessary Testing new technology Possibly training more junior staff members Qualifications Associate's Degree in Computer ScienceComputer EngineeringNetwork EngineeringInformation Technology preferred. Minimum of 3 year of IT Help Desk experience preferred. Strong knowledge of Windows 7 environment. Strong knowledge of Windows 10 environment. Strong knowledge of Microsoft Office and Office 365 Knowledge of remote access, LANWAN networking including routers, switches and firewalls desirable. Strong knowledge Adobe Pro, Reader, and Creative Cloud. Some knowledge of Mac OS desirable Knowledge of Windows Server 2008r2 and Active Directory desirable. CompTIA A+ Certification desirable Microsoft Certified Professional desirable. Some knowledge of MDT desirable
Addison Group Naperville, IL, USA
Mar 14, 2020
Full time
Administers the network architecture for the organization including voice and data network. Ensures that networks, voice and data, routers, servers, etc are functioning optimally and are secure. Designs and implements the design of Windows Active Directory and Office 365 system for optimal user functionality. Quality and Continuous Improvements Analyses the current architecture to identify weaknesses and develops opportunities for improvements. Identifies when necessary, proposes variances to the architecture to accommodate project needs. Advises on options, risks, costs versus benefits, system impacts and technology priorities. Coordinates network architecture implementation and modification activities. Leads in post implementation and continuous improvements efforts to enhance performance and provide increased functionality. Creates detailed plans for integration of new systems architecture into existing infrastructure. Recommend Alternative Technologies and Improvements. Based on IT knowledge and analysis of systems needs, recommend alternative technologies or improvements to enhance information systems to support organizational goals. Consults with project teams to ensure compatibility of new project initiatives with existing architectural infrastructure. Contributes to the development of software and data delivery platforms as related to network architecture. Analyses existing infrastructures to ensure adequate security and the systems and technology solutions in place are meeting the needs of the organization. Aligns architectural requirements with IT strategy. Coordinates with all areas to ensure the systems are working optimally and meeting the needs of the organization. Analyzes business requirements to identify and integrate new hardware, operating systems or connectivity solutions. Business Continuity Ensures networks, and other organization data are backed up and optimal fail over options are in place. Participates in business continuity tests and maintains business continuity documentation as related to networks Knowledge Skills Experience Eight years to 10 years of similar or related experience. Experience with building enterprise architecture road maps. Web Server and application server administration and web applications deployment experience. EducationCertificationsLicenses A college degree. MCSE with 10 years experience CCNP, or Network+ Certification or equivalent networking experience. Interpersonal Skills Good communication skills, and ability to multitask and the skill to handle many user requests or problem system entries. Excellent time management, customer service and interpersonal skills along with professional phone etiquette and experience handling technical support calls. Other Skills Proficiency in Microsoft Office Applications. Ability to apply technology to business needs as required. Ability to work effectively in a crisis is required. Virtualization skills
Addison Group Oklahoma City, OK, USA
Mar 12, 2020
Full time
We are looking for a well-organized professional for a Project Coordinator role with one of our clients! The Project Coordinator will provide project management experience to the Information Technology Division. This position will work closely with IT management. The project coordinator will be in charge of assisting the IT management team in organizing ongoing projects. This will involve monitoring project plans, schedules, create and track project tasks, organizing and participating in stakeholder meetings and ensuring that project deadlines are met in a timely manner. Oklahoma City 35,000-40,000 annually Responsibilities Coordinate the efforts of team members and, where appropriate, third parties in order to deliver the project according to requirements. Ensuring projects are moving forward and the individual status of each project is known and can be communicated swiftly and concisely to the Management team. Closely liaison with project team members and stakeholders on an on-going basis. Work with Project Managers and IT Management to eliminate blockers. Developing and delivering progress reports, proposals, requirements documentation and presentations as required by the Management team. Undertaking project tasks as required. Assist Management team with process improvement and other duties not specifically related to a project. Providing administrative support as needed. Job Qualifications Ability to coordinate efforts of team members who are not direct reports Superior communications and professional speaking skills Ability to adapt quickly to changing requirements and tasks Ability to work effectively both independently and as part of a team Advanced Excel, Outlook, and Office skills In addition to the above, the Project Coordinator will carry out such duties as may reasonably be required Why Choose Addison Group? A leading provider of professional staffing and search services, Addison Group distinguishes itself through exceptional delivery, specialized knowledge and strong relationships. Addison enables ideal connections between talented professionals and dynamic businesses. National practice areas include Administrative HR Engineering Finance Accounting Contract Finance Accounting Executive Search Financial Services Healthcare and Information Technology.
Addison Group Magnolia, TX, USA
Mar 12, 2020
Full time
RESPONSIBILITIES Maintain legacy websites, suggesting improvements where needed, assisting in migrating to newer templates Develop new websites, pages as needed on template platform, for corporate or location-based web properties Assist in managing and maintaining newly acquired web properties as needed Develop solutions for content management and other system integration Assist in maintaining SEO for all web properties, resolving content and crawling issues Assist in process improvement and develop new ways of assisting stakeholders and customers Assist in maintenance of the intranet and assist others in IT and other departments in updatingusing it as well Createmaintain a library for technical notes and documentation on web architecture and details QUALIFICATIONS Bachelor's Degree in computer Science or equivalent experience 2 years working in a web development role or capacity Knowledge of web technologies - both back and front-end development including, but not limited to ASP.NET, C, PHP, CSS, JavaScript, Angular, WordPress, REST APIs Knowledge of web-related technologies such as analytics, security, content delivery networks (CDNs) Excellent communication skills, both written and oral. Ability to communicate clearly, effectively and in a timely manner Highly self-motivated with a keen attention to detail Excellent analytical and critical thinking skills
Addison Group Arlington, VA, USA
Mar 12, 2020
Full time
We have an exciting new Direct Hire Opportunity in Arlington. This is an incredible opportunity for a junior level candidate with a great personality and an eagerness to grow! Primary Responsibilities Application Administration Administrates corporate financialbusiness applications (accounting, constructionproject management, property management) Manage automated workflows to support user life cycle management (provisioning, maintenance, deprovisioning) Troubleshoot technicalprocess issues associated with systems and provide end-user support Perform regular system maintenance tasks. Troubleshoot and resolve Tier 1 and 2 issues escalated from the help desk Manage documentation of workflowsprocesses for compliance analysis Project Coordination Work with IT management to execute approved projects Support planning, implementation, user acceptance testing, and post-deployment activities Develop and communicate end-user documentation related to projects and policies Maintain project schedules in the corporate project management software Business Administration Follows up on critical support matters - liaison between the service desk and end-users when required Attend external training when required and maintain a working knowledge of IT trends relevant to supporting IT initiatives Responsible for inventory life cycle management and reporting of user hardware Responsible for managing monthly vendor payables, including intake, coding review, and reporting Assist with analysis and production of quarterly IT business reviews for C-Suite team End-User Training Coordinate scheduling for new employee orientation with HR and hiring managers Perform IT Hardware orientation for new users across all divisions Provide IT policy and software overviews for new hires Work with Training Coordinator to schedule business application training Requirements Bachelor s Degree in Information Technology, Information Systems or related field 3-5 years of experience supporting IT departments and end-users with a customer service focused approach Strong analytical and problem-solving skills Ability to effectively and efficiently communicate to end-users as well as senior management and stakeholders Ability to work independently and in cross-functional teams Strong organizational skills attention to detail Self-directed worker - adaptable and able to prioritize Advanced computer skills (O365, particularly Excel) and aptitude for software