Citizens Bank

Citizens Bank Bridgeville, PA, USA
Oct 21, 2019
Full time
As a Personal Banker, you are the financial liaison to every customer entering the bank. You will leverage your people skills to engage closely with new and existing customers to understand their financial needs, and recommend and open appropriate products and services to help them with their spending and saving needs. By developing meaningful relationships with each customer, you will resolve issues, educate customers on the various ways they can bank with us, and process teller transactions as required. This is an exciting opportunity to strengthen your financial knowledge and customer service skills as part of a supportive, branch-based team. Compensation We offer you a variety of career paths and work schedules in this role to support your lifestyle. You'll have options for where you want to take your career as well as when you work. We provide comprehensive medical, dental, vision and pharmacy coverage in addition to generous paid time off (including 10 paid bank holidays). In addition to a competitive rate of pay you'll have the opportunity to participate in a generous 401K plan and an employee stock purchase program, as well as several discounts on banking services offered by Citizens Bank. We also offer performance-based incentive programs and exceptional colleague awards. Responsibilities Description You might be asking yourself, "What exactly is an Personal Banker InStore ?" We partner with top regional grocery store chains throughout our footprint to place bank branches right inside their store. As an Personal Banker InStore , you are at the forefront of delivering an exceptional banking experience to our customers as part of a convenient InStore branch team. Personal Bankers InStore value strong relationships and find great satisfaction in helping others while offering sound advice. The dynamic and high-traffic environment of the InStore branch provides maximum opportunity for customer-centric, motivated and confident advisors like you to connect with customers and build a pipeline of new business for Citizens Bank. You'll make the most of every opportunity to be successful as a self-starter and "people person". A Day in the Life of an Personal Banker Engage with InStore customers to build and deepen relationships by uncovering financial needs and recommending appropriate banking products, services and solutions Identify new banking customers; grow relationships with existing customers through social interactions within the store along with outbound calls Open new accounts and assist with teller transactions as needed Comply with all policies, procedures and regulatory banking requirements Resolve customer service issues; support banking convenience for customers by sharing and setting up self-service options Partner with your InStore branch team and specialists to connect customers to experts who can help with specialized financial needs Adapt, as needed, to meet the ever-changing financial needs of our customers and the communities where we do business Bring a positive energy and confidence to Citizens Bank and its customers every day Present a professional appearance as the face of Citizens What can we offer you? Strong recognition and incentive programs based on your achievements Training, strategies and tools to support your personal growth and the development of strong customer relationships Career growth opportunities in Retail, Business Banking or Wealth Management, including, but not limited to, Small Business Relationship Banker, Licensed Relationship Banker and Branch Manager based on success in this front-line role Collaborative workforce committed to supporting your ideas and feedback and accelerating your potential Team atmosphere of diverse professionals committed to making an impact as an organization Opportunities to volunteer and give back to our local communities Exceptional benefits such as Medical & Dental, along with a 401K with corporate match Qualifications What qualifications are we looking for? High School degree or GED required Minimum of 1 year cash handling experience strongly preferred 2 years of sales and customer service experience Strong listening and customer service skills Ability to effectively ask questions and identify needs to enhance the customer relationship Commitment to building relationships through phone engagements Ability to problem solve and provide solutions to customer issues Ability to strengthen relationships with teammates, business partners and specialists through collaboration Self-motivated, confident, and ability to multitask effectively Ability to work InStore branch hours, which include weekends and evenings If selected, candidates must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS). Hours and Work Schedule Hours per Week: 40 Work Schedule: Varies based on branch schedule and needs, Monday through Sunday Be a great Citizen. Join us today. Join us as an Personal Banker InStore and use your outstanding people skills to help shape our customer banking experience and drive your career potential at Citizens Bank.
Citizens Bank Medford, MA, USA
Oct 21, 2019
Full time
Location Medford, Massachusetts Location Req. Number196046 Req. Number Category Operations Category Full/Part Time F Full/Part Time Shift 1st Shift Shift Description CML Loan Specialist I isaccountable for the analysis and execution of a wide range of commerciallending operational processes for moderately complex commercial clientdeal structures. This candidate will hold an hybrid loan Closer/Servicer rolein support of the Franchise Finance portfolio. The incumbent will provideday to day support of Portfolio and Relationship managers in a fast-pacedlending segment. Franchise Finance has both direct and Syndicated/Participatedcomplex deals to include Sports & Entertainment, Professional Bankingproduct segments. CML Loan Specialist Iperforms high dollar value monetary transactions and non-monetary transactionsthat have regulatory reporting and customer impact. General understandingof commercial loan accounting principles and practices are required to ensuretransactions are handled accurately and within established servicelevels. Daily responsibilities include applying and enforcing riskmitigation controls, maintaining a high level of data stewardship, adhering toBank policies, procedures and regulatory requirements, while providingexceptional customer service to internal and external commercial and smallbusiness clients. Working knowledge of and compliance to commercial creditpolicy, regulations, accounting principles, loan terms and conditions ispreferred. Qualifications Actively participates in continuous improvement activities and change initiatives to address corporate and departmental goals. Independently initiates and executes commercial loan transactions with a high level of accuracy that meets customer and business partner expectations. Regularly engages with commercial loan customers or their representatives. Prioritizes work in a time-sensitive manner. Resolves straight-forward to moderately complex customer issues with minimal guidance, escalating as appropriate. Demonstrates understanding of commercial lending products as well as market verticals. Adheres to regulatory (federal and state) and corporate requirements for commercial lending, credit risk and operational risk. Interface with central functions within the bank: Legal, Audit, Finance, Accounting Excellent organization skills, ability to multi-task 2 + years with MS Excel Strong knowledge of department applications and systems preferred (AFS and LoanIQ) Excellent written and verbal skills Capacity to work independently Education Hours & Work Schedule Hours per Week: 40Work Schedule: Monday -Friday 8:30 AM to 5:00 PM
Citizens Bank Pittsburgh, PA, USA
Oct 21, 2019
Full time
The Associate Licensed Relationship Banker role is the gateway to a fulfilling career in banking, with a unique opportunity to secure licenses needed for the Licensed Relationship Banker role. With the support of the entire branch and management teams, you will spend your first six months (or less) developing in the role of a banker, while studying to obtain the required licenses. As an Associate Licensed Relationship Banker, you will leverage a passion for engaging with customers to fully understand their financial needs and help customers with their saving, spending and borrowing needs as well as helping them plan for retirement. You will recommend retail and investment products and services while collaborating closely with other bank partners from specialty areas to offer a wide array of banking solutions for the customer. In this role, you will be front and center in your community and be exposed to future career growth opportunities in Wealth or Retail Management. Compensation We offer you a variety of career paths and work schedules in this role to support your lifestyle. You'll have options for where you want to take your career as well as when you work. We provide comprehensive medical, dental, vision and pharmacy coverage in addition to generous paid time off (including 10 paid bank holidays). In addition to a competitive rate of pay you'll have the opportunity to participate in a generous 401K plan and an employee stock purchase program, as well as several discounts on banking services offered by Citizens Bank. We also offer performance-based incentive programs and exceptional colleague awards. Responsibilities Description Are you looking to jumpstart a rewarding career in banking but aren't sure how to get started? Discover an exciting opportunity to take your career to the next level as part of our Associate Licensed Relationship Banker program. This is a unique opportunity for customer focused professionals looking to secure the licenses needed for our Licensed Relationship Banker career. As part of this program, you will develop your skills and obtain licensing to help customers save, spend, borrow and plan for retirement. by passing your Securities Industry Essentials Exam, Series 6, 63, and Life and Health License Exams, you will move to the Licensed Relationship Banker role and have dual responsibilities in both banking and investments. A Day in the Life of an Associate Licensed Relationship Banker Work closely with new and existing customers to understand their financial needs and deepen relationships Provide recommendations and assist customers with a wide-array of financial solutions to help them save, spend, borrow and plan for retirement Leverage problem-solving and strong communication skills to resolve customer issues Collaborate with branch colleagues and partners to support and refer customers with more complex financial needs Ensure compliance with all financial policies, procedures and regulatory requirements Achieve outstanding performance by going above and beyond for customers each day Be the face of Citizens Bank, presenting a professional, friendly and helpful appearance with every interaction. Take part in our Paid Study Program to pass your Securities Industry Essentials Exam, Series 6, 63, and Life and Health License Exams needed to advance to the Licensed Relationship Banker role What can we offer you? Ongoing support and guidance such as on-the-job learning, hands-on experience and mentorship Paid study time, study materials and a testing window to secure your Securities Industry Essentials Exam, Series 6, 63, and Life and Health License Exams as part of the program Strong recognition and incentive plans to accelerate you earning potential based on your achievements Opportunities to develop your career and grow into new roles, such as a Licensed Relationship Banker, Premier Advisor, Branch Manager or Financial Advisor Training, strategies and tools to support your personal growth and the development of strong customer relationships Collaborative workforce committed to supporting your ideas and feedback and accelerating your potential Team atmosphere of diverse professionals committed to making an impact as an organization Opportunities to volunteer and give back to our local communities Exceptional benefits such as Medical & Dental, along with a 401K with corporate match Qualifications What qualifications are we looking for? College degree in business related field or in lieu of education a High School degree or GED with 2 years of customer service experience. You are required to obtain all required licenses as part of our Paid Study Program. Licenses must be obtained in the following order: Securities Industry Essentials Exam; Series 6 license; Series 63 license; Life/Health Insurance licenses Ability to effectively engage with customers and identify needs to enhance the customer relationship Exceptional listening and communication skills, ability to present features and benefits of products and services to customers with differing needs Ability to problem solve and provide solutions to customer issues A track record of working effectively in a team environment and building solid relationships with teammates, business partners and specialists through collaboration Self-motivated, confident, and ability to multitask effectively Willingness to work branch hours, which can include weekends and evenings If selected, candidates must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS). Hours and Work Schedule Hours per Week: 40 Work Schedule: Varies with branch needs and may include Saturdays Be a great Citizen. Join us today.
Citizens Bank Rochester, NY, USA
Oct 20, 2019
Full time
Description Citizens Securities, Inc. is honored to be a high quality provider in the investment services industry and is focused on growing our market share in the states we currently operate. We are currently hiring talented Financial Consultants who proactively identify and sell a broad array of Investment and Insurance products to customers. The successful candidate will work within a set circuit of branches and meet with customers to determine their investment needs, recommend investments strategies and present investment choices by analyzing the client's information including assets, income, debts and other liabilities, cash flow and tax status. The Financial Consultant II compares and evaluates possible investment options and identifies investment strategies and potential products based on their knowledge of market conditions and the client's circumstances. The Financial Consultant II strives to meet and exceed identified sales goals. The Financial Consultant II will proactively engage potential new clients to promote and sell investment products and services, while developing strong working relationships with branch personnel in an assigned territory. We will ask that you also provide coaching and sales support to Branch personnel, while promoting ethical and fully compliant behavior within your given territory. As a Financial Consultant your primary responsibilities include: Go above and beyond for customers: Aspire to deliver world class customer service Go above and beyond for customers: Drive sales through service: Analyze the customer's investment needs and achieve sales and referral goals by developing a positive customer experience Drive sales through service: Build book of business: Proactively seek ways to develop and expand customer relationships in order to contribute towards the branch success Build book of business: Maximize personal productivity: Desire to maximize personal productivity through attention to detail, self motivation, and adaptability to achieve branch and personal goals Maximize personal productivity: Grow your own capabilities: Actively participate in opportunities to expand knowledge, influencing and interpersonal skills Grow your own capabilities: Qualifications Series 7 and 65, Life Accident & Health licenses Bachelor's degree or equivalent work experience Excellent oral and written communication skills A team orientation with a strong work ethic and entrepreneurial spirit are desired 3 or more years industry related experience Strong computer skills and experience utilizing laptop technology
Citizens Bank Irving, TX, USA
Oct 20, 2019
Full time
Location Irving, Texas Location Req. Number198984 Req. Number Category Product Support Category Full/Part Time F Full/Part Time Shift 1st Shift Shift Description The Conventional Underwriter is responsible for providing a loan decision based on an individual's credit history, financial position and strength of collateral.An extensive understanding of Agency and FAMC guidelines is required.The ability to manage work flow and provide exemplary customer service is essential.. Complete thorough analysis of loan files to determine compliance with company, investor and agency guidelines. Maintain a minimum productivity level of 4 new loans per day. Review conditions within posted turn times. Communicate loan decisions to appropriate parties both orally and/or in writing. Respond to post-closing, insuring and audit reviews. Qualifications Minimum of 4+ years Conventional Underwriting or equivalent experience Knowledge of Agency guidelines, documents and terminology, including automated underwriting systems, TRID experience preferred Exemplary customer service skills Excellent organizational skill Effective communication skills Work effectively in a team environment Work effectively in a fast pace environment with low tolerance for error Work outside of the standard business day may be required Professional dress and demeanor Must demonstrate commitment, dependability and respect for other employees with regular attendance, punctuality and adherence to agreed-upon schedule Must be able to adapt to shifting priorities and tasks requiring average mental dexterity Able to problem solve by assessing and identifying causes, gathering relevant information and generate possible solutions Ability to cope with stress of a high production position and meet stringent deadlines for completing tasks Hours and Work Schedule Hours per Week: 40 Work Schedule: Monday-Friday
Citizens Bank Flourtown, PA, USA
Oct 16, 2019
Full time
The Associate Licensed Relationship Banker role is the gateway to a fulfilling career in banking, with a unique opportunity to secure licenses needed for the Licensed Relationship Banker role. With the support of the entire branch and management teams, you will spend your first six months (or less) developing in the role of a banker, while studying to obtain the required licenses. As an Associate Licensed Relationship Banker, you will leverage a passion for engaging with customers to fully understand their financial needs and help customers with their saving, spending and borrowing needs as well as helping them plan for retirement. You will recommend retail and investment products and services while collaborating closely with other bank partners from specialty areas to offer a wide array of banking solutions for the customer. In this role, you will be front and center in your community and be exposed to future career growth opportunities in Wealth or Retail Management. Compensation We offer you a variety of career paths and work schedules in this role to support your lifestyle. You'll have options for where you want to take your career as well as when you work. We provide comprehensive medical, dental, vision and pharmacy coverage in addition to generous paid time off (including 10 paid bank holidays). In addition to a competitive rate of pay you'll have the opportunity to participate in a generous 401K plan and an employee stock purchase program, as well as several discounts on banking services offered by Citizens Bank. We also offer performance-based incentive programs and exceptional colleague awards. Responsibilities Description Are you looking to jumpstart a rewarding career in banking but aren't sure how to get started? Discover an exciting opportunity to take your career to the next level as part of our Associate Licensed Relationship Banker program. This is a unique opportunity for customer focused professionals looking to secure the licenses needed for our Licensed Relationship Banker career. As part of this program, you will develop your skills and obtain licensing to help customers save, spend, borrow and plan for retirement. by passing your Securities Industry Essentials Exam, Series 6, 63, and Life and Health License Exams, you will move to the Licensed Relationship Banker role and have dual responsibilities in both banking and investments. A Day in the Life of an Associate Licensed Relationship Banker Work closely with new and existing customers to understand their financial needs and deepen relationships Provide recommendations and assist customers with a wide-array of financial solutions to help them save, spend, borrow and plan for retirement Leverage problem-solving and strong communication skills to resolve customer issues Collaborate with branch colleagues and partners to support and refer customers with more complex financial needs Ensure compliance with all financial policies, procedures and regulatory requirements Achieve outstanding performance by going above and beyond for customers each day Be the face of Citizens Bank, presenting a professional, friendly and helpful appearance with every interaction. Take part in our Paid Study Program to pass your Securities Industry Essentials Exam, Series 6, 63, and Life and Health License Exams needed to advance to the Licensed Relationship Banker role What can we offer you? Ongoing support and guidance such as on-the-job learning, hands-on experience and mentorship Paid study time, study materials and a testing window to secure your Securities Industry Essentials Exam, Series 6, 63, and Life and Health License Exams as part of the program Strong recognition and incentive plans to accelerate you earning potential based on your achievements Opportunities to develop your career and grow into new roles, such as a Licensed Relationship Banker, Premier Advisor, Branch Manager or Financial Advisor Training, strategies and tools to support your personal growth and the development of strong customer relationships Collaborative workforce committed to supporting your ideas and feedback and accelerating your potential Team atmosphere of diverse professionals committed to making an impact as an organization Opportunities to volunteer and give back to our local communities Exceptional benefits such as Medical & Dental, along with a 401K with corporate match Qualifications What qualifications are we looking for? College degree in business related field or in lieu of education a High School degree or GED with 2 years of customer service experience. You are required to obtain all required licenses as part of our Paid Study Program. Licenses must be obtained in the following order: Securities Industry Essentials Exam; Series 6 license; Series 63 license; Life/Health Insurance licenses Ability to effectively engage with customers and identify needs to enhance the customer relationship Exceptional listening and communication skills, ability to present features and benefits of products and services to customers with differing needs Ability to problem solve and provide solutions to customer issues A track record of working effectively in a team environment and building solid relationships with teammates, business partners and specialists through collaboration Self-motivated, confident, and ability to multitask effectively Willingness to work branch hours, which can include weekends and evenings If selected, candidates must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS). Hours and Work Schedule Hours per Week: 40 Work Schedule: Varies with branch needs and may include Saturdays Be a great Citizen. Join us today.
Citizens Bank Pittsburgh, PA, USA
Oct 16, 2019
Full time
Location Pittsburgh, Pennsylvania Location Req. Number198822 Req. Number Category Compliance, Management, Risk Management Category Full/Part Time F Full/Part Time Shift 1st Shift Shift Description The Senior Credit Review Manager is responsible for the independent evaluation of credit portfolios and credit risk management practices throughout the enterprise. Through the comprehensive analysis of highly complex individual credit transactions and business unit portfolios, this position evaluates loan quality and the effectiveness of credit risk management practices, identifies potential weaknesses and emerging trends, and incorporates findings and recommendations into written reports which are ultimately distributed to executive management and external regulatory bodies. The Senior Credit Review Manager is able to lead the most complex reviews with minimal management oversight, escalates risk concerns and issues as appropriate and ensures the lending area's timely response and remediation. This position(is expected to assist) works with the Credit Review Business Unit Director in identifying strategic improvements and systemic emerging risks that bear monitoring, and is capable of fulfilling management responsibilities as necessary. Additional responsibilities Include: Execute the Credit Review business plan by undertaking a comprehensive analysis of highly complex transactions/relationships/portfolios and applying expert judgment to formulate recommendations. and assess Loan structure, quality and accuracy of underwriting, identification of key risks, and overall evaluation of the ultimate support of the credit decision rendered; Accuracy of assigned risk ratings and proper model usage; Compliance with established credit policies; Evaluation of credit risk management practices Lead a variety of highly complex portfolio reviews: Confirm and finalize all recommendations and findings of the Credit Review Managers resulting from transactional/relationship/portfolio analyses; Ensure all issues are fully vetted with line of business to ensure findings are factually accurate Utilize influencing skills to resolve issues and agree to solutions prior to finalization of exam reports; Ensure that business line responses are actionable and appropriate; By applying expert judgment, evaluate management oversight process, assign overall credit management and asset quality ratings, and formulate recommendations to proactively reduce credit risk and potential losses. Coordinate the individual files to be reviewed by Credit Review Managers, prioritize work-load and ensure report deadlines are met. Act as a resource to the business line, other risk functions, and more junior Credit Review staff through: Active participation in various forums including watched asset meetings, charge-off review meetings and various portfolio review meetings Individual transactional rating and/or policy questions from relationship managers and credit officers Providing detailed training to business line and other credit functions Qualifications Must have a minimum of 7 years prior work experience in a relevant credit risk discipline Minimum of five years of direct Credit Review Experience Advanced analytical, loan structuring, underwriting, credit, and administrative skills Excellent organizational skills, ability to manage multiple projects and meet strict deadlines Excellent verbal and written communication skills Strong negotiation skills with ability to defend position in collaborative manner Self-motivated, ability to work independently in a geographically dispersed environment Proven ability to work in a team environment, lead others, and appropriately prioritize workload Education: B Hours & Work Schedule Hours per Week: 40 Hours Work Schedule: Monday through Friday #LI-KH1