Alorica

Alorica Québec, Quebec (QC)
Jun 26, 2019
Full time
As a Customer Service Representative, you'll have the opportunity to help people every day on behalf of the best companies you already know and love. We'll teach you the skills you'll need to succeed and provide a path for you to do so. In fact, many of our site directors and operations managers began as customer service agents themselves! Ready to start? Chat with us to begin the process now: What you'll be doing You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers' day. Your main responsibilities will include: Talking to customers over the phone, email or chat to resolve their questions or concerns Accurately document and update customer records in the computer system Upsell products or services to customers, if appropriate Remain calm and helpful even when dealing with upset customers Escalate customer complaints and/or calls to your manager when necessary Provide feedback and recommendations to your manager on ways the company can improve Perform other duties as assigned by your management team Why you'll want to join the Alorica team 100% paid training Performance bonuses Competitive pay Health & dental benefits Retirement savings plan Paid time off A great team environment with supportive co-workers You'll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown You'll feel empowered to do things the right way amid a culture of high personal and business integrity There's real opportunity to learn, grow and advance your career (we love promoting from within here) We're a strong, global company that truly cares about our local communities Who we're looking for The best fit for this job is someone who: Has a High School diploma or General Educational Development (GED) certificate Is bilingual (French & English) Previous customer service and/or call center experience preferred Has good computer skills, including Microsoft Office Possesses excellent communication skills Cares about helping their customers Is team-focused Has the ability to multitask well Can adapt to a flexible schedule Is positive and can handle stress Can maintain the highest level of confidentiality Who we are Alorica Customer Care, Ltd. is a global customer service organization, serving the world's leading companies and best-known brands. With more than 40,000 employees in locations around the world, our people deliver extraordinary service - via phone, email and chat, every day. Embracing a diverse workforce with a shared commitment to deliver outstanding customer service, Alorica offers significant opportunity to build a rewarding career, in a dynamic and customer-oriented environment. Work Environment Office environment. Ability to lift and/or move 20 pounds with or without accommodation. Are you ready to help your customers every day while also strengthening yourself and your career? If so, apply now to join the Alorica team! The Company is compliant with the Accessibility for Ontarians with Disabilities Act (AODA). Hours of Operation: Monday to Thursday 9 AM to 6 PM Friday 11 AM to 8 PM
Alorica Québec, Quebec (QC)
Jun 26, 2019
Full time
As a Customer Service Representative, you'll have the opportunity to help people every day on behalf of the best companies you already know and love. We'll teach you the skills you'll need to succeed and provide a path for you to do so. In fact, many of our site directors and operations managers began as customer service agents themselves! Ready to start? Chat with us to begin the process now: What you'll be doing You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers' day. Your main responsibilities will include: Talking to customers over the phone, email or chat to resolve their questions or concerns Accurately document and update customer records in the computer system Upsell products or services to customers, if appropriate Remain calm and helpful even when dealing with upset customers Escalate customer complaints and/or calls to your manager when necessary Provide feedback and recommendations to your manager on ways the company can improve Perform other duties as assigned by your management team Why you'll want to join the Alorica team 100% paid training Performance bonuses Competitive pay Health & dental benefits Retirement savings plan Paid time off A great team environment with supportive co-workers You'll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown You'll feel empowered to do things the right way amid a culture of high personal and business integrity There's real opportunity to learn, grow and advance your career (we love promoting from within here) We're a strong, global company that truly cares about our local communities Who we're looking for The best fit for this job is someone who: Has a High School diploma or General Educational Development (GED) certificate Is bilingual (French & English) Previous customer service and/or call center experience preferred Has good computer skills, including Microsoft Office Possesses excellent communication skills Cares about helping their customers Is team-focused Has the ability to multitask well Can adapt to a flexible schedule Is positive and can handle stress Can maintain the highest level of confidentiality What you need to qualify and get started: A copper or fibre optic landline telephone line. A simple line - free of features. No call waiting or voice mail add-ons! A wired internet connection, separate from your landline connection. Working with Wifi? You can remedy with an Ethernet cable! A PC with Windows 7 or greater installed - Sorry MAC users, we're not compatible. A headset with a mute button - Keep the neighborhood dogs off the line. If interested, complete a speedtest on your computer at and email a screenshot to with your resume or continue to complete your application. Who we are Alorica Customer Care, Ltd. is a global customer service organization, serving the world's leading companies and best-known brands. With more than 40,000 employees in locations around the world, our people deliver extraordinary service - via phone, email and chat, every day. Embracing a diverse workforce with a shared commitment to deliver outstanding customer service, Alorica offers significant opportunity to build a rewarding career, in a dynamic and customer-oriented environment. Work Environment Office environment. Ability to lift and/or move 20 pounds with or without accommodation. Are you ready to help your customers every day while also strengthening yourself and your career? If so, apply now to join the Alorica team! The Company is compliant with the Accessibility for Ontarians with Disabilities Act (AODA).
Alorica Québec, Quebec (QC)
Jun 26, 2019
Full time
As a Customer Service Representative, you'll have the opportunity to help people every day on behalf of the best companies you already know and love. We'll teach you the skills you'll need to succeed and provide a path for you to do so. In fact, many of our site directors and operations managers began as customer service agents themselves! Ready to start? Chat with us to begin the process now: What you'll be doing You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers' day. Your main responsibilities will include: Talking to customers over the phone, email or chat to resolve their questions or concerns Accurately document and update customer records in the computer system Upsell products or services to customers, if appropriate Remain calm and helpful even when dealing with upset customers Escalate customer complaints and/or calls to your manager when necessary Provide feedback and recommendations to your manager on ways the company can improve Perform other duties as assigned by your management team Why you'll want to join the Alorica team 100% paid training Performance bonuses Competitive pay Health & dental benefits Retirement savings plan Paid time off A great team environment with supportive co-workers You'll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown You'll feel empowered to do things the right way amid a culture of high personal and business integrity There's real opportunity to learn, grow and advance your career (we love promoting from within here) We're a strong, global company that truly cares about our local communities Who we're looking for The best fit for this job is someone who: Has a High School diploma or General Educational Development (GED) certificate Is bilingual (French & English) Previous customer service and/or call center experience preferred Has good computer skills, including Microsoft Office Possesses excellent communication skills Cares about helping their customers Is team-focused Has the ability to multitask well Can adapt to a flexible schedule Is positive and can handle stress Can maintain the highest level of confidentiality Who we are Alorica Customer Care, Ltd. is a global customer service organization, serving the world's leading companies and best-known brands. With more than 40,000 employees in locations around the world, our people deliver extraordinary service - via phone, email and chat, every day. Embracing a diverse workforce with a shared commitment to deliver outstanding customer service, Alorica offers significant opportunity to build a rewarding career, in a dynamic and customer-oriented environment. Work Environment Office environment. Ability to lift and/or move 20 pounds with or without accommodation. Are you ready to help your customers every day while also strengthening yourself and your career? If so, apply now to join the Alorica team! The Company is compliant with the Accessibility for Ontarians with Disabilities Act (AODA). Hours of Operation: Monday to Sunday 8 AM - 12 AM
Alorica Québec, Quebec (QC)
Jun 26, 2019
Full time
As a Customer Service Representative, you'll have the opportunity to help people every day on behalf of the best companies you already know and love. We'll teach you the skills you'll need to succeed and provide a path for you to do so. In fact, many of our site directors and operations managers began as customer service agents themselves! Ready to start? Chat with us to begin the process now: What you'll be doing You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers' day. Your main responsibilities will include: Talking to customers over the phone, email or chat to resolve their questions or concerns Accurately document and update customer records in the computer system Upsell products or services to customers, if appropriate Remain calm and helpful even when dealing with upset customers Escalate customer complaints and/or calls to your manager when necessary Provide feedback and recommendations to your manager on ways the company can improve Perform other duties as assigned by your management team Why you'll want to join the Alorica team 100% paid training Performance bonuses Competitive pay Health & dental benefits Retirement savings plan Paid time off A great team environment with supportive co-workers You'll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown You'll feel empowered to do things the right way amid a culture of high personal and business integrity There's real opportunity to learn, grow and advance your career (we love promoting from within here) We're a strong, global company that truly cares about our local communities Who we're looking for The best fit for this job is someone who: Has a High School diploma or General Educational Development (GED) certificate Is fluent in English Previous customer service and/or call center experience preferred Has good computer skills, including Microsoft Office Possesses excellent communication skills Cares about helping their customers Is team-focused Has the ability to multitask well Can adapt to a flexible schedule Is positive and can handle stress Can maintain the highest level of confidentiality Who we are Alorica Customer Care, Ltd. is a global customer service organization, serving the world's leading companies and best-known brands. With more than 40,000 employees in locations around the world, our people deliver extraordinary service - via phone, email and chat, every day. Embracing a diverse workforce with a shared commitment to deliver outstanding customer service, Alorica offers significant opportunity to build a rewarding career, in a dynamic and customer-oriented environment. Work Environment Office environment. Ability to lift and/or move 20 pounds with or without accommodation. Are you ready to help your customers every day while also strengthening yourself and your career? If so, apply now to join the Alorica team! The Company is compliant with the Accessibility for Ontarians with Disabilities Act (AODA). Hours of Operation: Monday to Sunday 8 AM - 12 AM
Alorica Québec, Quebec (QC)
Jun 26, 2019
Full time
As a Bilingual Debt Collector, you'll help people get their finances in order on behalf of the best companies you already know and love. We'll teach you the skills you'll need to succeed and provide a path for you to do so. In fact, many of our site directors and operations managers began as agents answering calls themselves! Ready to start? Chat with us to begin the process now: What you'll be doing You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers' day. Your main responsibilities will include: In the name of the client, talk to customers over the phone, email or chat to bring resolution to unpaid accounts and answer their questions Accurately document and update customer records in the computer system Remain calm and helpful even when dealing with upset customers Escalate customer complaints and/or calls to your manager when necessary When requested, process correspondences while following all relevant laws and guidelines Provide feedback and recommendations to your manager on ways the company can improve Perform other duties as assigned by your management team Why you'll want to join our team 100% paid training Performance bonuses Health & dental benefits Retirement savings plan Paid time off A great team environment with supportive co-workers You'll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown You'll feel empowered to do things the right way amid a culture of high personal and business integrity There's real opportunity to learn, grow and advance your career (we love promoting from within here) We're a strong, global company that truly cares about our local communities Who we're looking for The best fit for this job is someone who: Has a High School diploma or General Educational Development (GED) certificate Is bilingual (English & Spanish) Has previous customer service and/or collections experience preferred Has good computer skills, including Microsoft Office Possesses excellent communication skills Cares about helping their customers Is team-focused Has the ability to multitask well Can adapt to a flexible schedule Is positive and can handle stress Can maintain the highest level of confidentiality Who we are Alorica Customer Care Ltd., is a leading global provider of business process outsourcing (BPO) services, including accounts receivable management, revenue cycle management, and order to cash BPO services. Alorica provides services across multiple vertical markets through a combination of voice, chat, email, SMS, voice automation, back-office, social media, and self-help portals. Alorica provides services through a diverse global workforce throughout North America, Latin America, Europe, Asia, and Australia. As a result, employees enjoy the opportunity to grow, develop and build long-term careers in exciting industries, supporting the best brands in business, all while accruing tenure with a global Alorica leader. Work Environment Office environment. Ability to lift and/or move 20 pounds with or without accommodation. Departments Hours of Operations: Monday to Friday - Open from 8am to 9pm Saturday & Sunday - Open from 8am to 6pm Are you ready to help your customers every day while also strengthening yourself and your career? If so, apply now to join our team!
Alorica Joplin, MO, USA
Jun 26, 2019
Full time
GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. Ready to start? Chat with us to begin the process now: ( ) KEY JOB RESPONSIBILITIES Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations Tracks call-related information for auditing and reporting purposes Provides feedback reports on call issues related to downtime and/or training issues Upsells to customers as necessary WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica , a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive: Paid training Flexible training schedules Medical and dental benefits Paid time off Paid holiday and sick time Retirement planning options (401(k)) Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience: High School Diploma or GED required; college degree preferred Customer service experience a plus Phone-related customer service a major plus Familiarity with Microsoft Windows, Word, and Excel applications Bilingual language skills a plus Knowledge, Skills and Abilities: Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time Ability to use phone and computer systems Excellent oral and written communication skills Strong listening/comprehension skills Ability to stay composed and objective Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off Constant usage of phone and computer systems Physical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. Ready to apply? Start the process right away by chatting with us now ( ) About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
Alorica Joplin, MO, USA
Jun 26, 2019
Full time
GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. Ready to start? Chat with us to begin the process now: ( ) KEY JOB RESPONSIBILITIES Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations Tracks call-related information for auditing and reporting purposes Provides feedback reports on call issues related to downtime and/or training issues Upsells to customers as necessary WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica , a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive: Paid training Flexible training schedules Medical and dental benefits Paid time off Paid holiday and sick time Retirement planning options (401(k)) Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience: High School Diploma or GED required; college degree preferred Customer service experience a plus Phone-related customer service a major plus Familiarity with Microsoft Windows, Word, and Excel applications Bilingual language skills a plus Knowledge, Skills and Abilities: Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time Ability to use phone and computer systems Excellent oral and written communication skills Strong listening/comprehension skills Ability to stay composed and objective Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off Constant usage of phone and computer systems Physical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. Ready to apply? Start the process right away by chatting with us now ( ) About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
Alorica Utica, NY, USA
Jun 26, 2019
Full time
GET TO KNOW ALORICA At Alorica, we only do one thing make lives better, one interaction at a time. Were a global leader in customer service and experience, serving the worlds biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. Youre literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. Ready to start? Chat with us to begin the process now: () KEY JOB RESPONSIBILITIES Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations Tracks call-related information for auditing and reporting purposes Provides feedback reports on call issues related to downtime and/or training issues Upsells to customers as necessary WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much thats why were so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives betterone interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive: Paid training Flexible training schedules Medical and dental benefits Paid time off Paid holiday and sick time Retirement planning options (401(k)) Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when youre at your best, thats when were at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience: High School Diploma or GED required; college degree preferred Customer service experience a plus Phone-related customer service a major plus Familiarity with Microsoft Windows, Word, and Excel applications Bilingual language skills a plus Knowledge, Skills and Abilities: Stellar customer service skills and an overwhelming desire to make lives better, one interaction at a time Ability to use phone and computer systems Excellent oral and written communication skills Strong listening/comprehension skills Ability to stay composed and objective Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment A climate controlled, contact center environment filled with amazing people, incredible career opportunities and the occasional dance-off Constant usage of phone and computer systems Physical Demands Constant sedentary work. Youll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Lets make lives better. Lets defy the status quo. And lets go beyond thinking outside the box and decide to obliterate the box instead. You ready? Lets do this. Ready to apply? Start the process right away by chatting with us now () About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
Alorica St Joseph, MO, USA
Jun 25, 2019
Full time
GET TO KNOW ALORICA At Alorica, we only do one thing make lives better, one interaction at a time. We re a global leader in customer service and collections, serving the world s biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to provide collections/receivables management phone support for one or more clients at our contact center facility . In this role, you will be assisting customers with making outstanding payments for clients. You ll be acting as a consult ant to the customer , empathiz ing with their situation, encouraging and educating them , and offer ing assistance and payment options. A strong relationship between our clients and their customers starts with you so only the awesome need apply! Ready to start? Chat with us to begin the process now: ( ) KEY JOB RESPONSIBILITIES Handles various incoming and outgoing collections-focused phone calls Resolves customer questions, complaints and collections inquiries in a professional, helpful manner Connects with existing and potential customers and aims to resolve inquiries related to receivables management Utilizes computer system to verify and document customer requests Talks to customers over the phone to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much that s why we re so proud of Making Lives Better with Alorica , a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive: Paid training Flexible training schedules Medical and dental benefits Paid time off Paid holiday Retirement planning options (401(k)) Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options from customer service, collections, training , and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when you re at your best, that s when we re at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience: High School Diploma or GED required; college degree preferred 1-2 years previous experience in a receivables management, collections and contact center environment, preferred Customer service experience a plus Phone-related customer service a major plus Familiarity with Microsoft Windows, Word, and Excel applications Bilingual language skills a plus Knowledge, Skills and Abilities: Stellar customer service skills and an overwhelming desire to make lives better, one interaction at a time Knowledge of phone dialer functions and call campaigns Understanding of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA), Unfair, Deceptive, or Abusive Acts, or Practices (UDAAP) Negotiation skills and assertiveness Ability to use phone and computer systems Excellent oral and written communication skills Strong listening/comprehension skills Ability to stay composed and objective Patience/empathy Flexibility and versatility in problem analysis and resolution WORKING CONDITIONS Work Environment A climate controlled, contact center environment filled with amazing people, incredible career opportunities and the occasional dance-off Constant usage of phone and computer systems Physical Demands Constant sedentary work. You ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let s make lives better. Let s defy the status quo. And let s go beyond thinking outside the box and decide to obliterate the box instead. You ready? Let s do this. Ready to apply? Start the process right away by chatting with us now ( ) Equal Opportunity Employer Veterans/Disabled Associated topics: client, deskside, help, information technology analyst, patient, pc, systems administrator, technical support, technician ii, technology
Alorica St Joseph, MO, USA
Jun 25, 2019
Full time
GET TO KNOW ALORICA At Alorica, we only do one thing make lives better, one interaction at a time. We re a global leader in customer service and collections, serving the world s biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to provide collections/receivables management phone support for one or more clients at our contact center facility . In this role, you will be assisting customers with making outstanding payments for clients. You ll be acting as a consult ant to the customer , empathiz ing with their situation, encouraging and educating them , and offer ing assistance and payment options. A strong relationship between our clients and their customers starts with you so only the awesome need apply! Ready to start? Chat with us to begin the process now: ( ) KEY JOB RESPONSIBILITIES Handles various incoming and outgoing collections-focused phone calls Resolves customer questions, complaints and collections inquiries in a professional, helpful manner Connects with existing and potential customers and aims to resolve inquiries related to receivables management Utilizes computer system to verify and document customer requests Talks to customers over the phone to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much that s why we re so proud of Making Lives Better with Alorica , a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive: Paid training Flexible training schedules Medical and dental benefits Paid time off Paid holiday Retirement planning options (401(k)) Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options from customer service, collections, training , and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when you re at your best, that s when we re at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience: High School Diploma or GED required; college degree preferred 1-2 years previous experience in a receivables management, collections and contact center environment, preferred Customer service experience a plus Phone-related customer service a major plus Familiarity with Microsoft Windows, Word, and Excel applications Bilingual language skills a plus Knowledge, Skills and Abilities: Stellar customer service skills and an overwhelming desire to make lives better, one interaction at a time Knowledge of phone dialer functions and call campaigns Understanding of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA), Unfair, Deceptive, or Abusive Acts, or Practices (UDAAP) Negotiation skills and assertiveness Ability to use phone and computer systems Excellent oral and written communication skills Strong listening/comprehension skills Ability to stay composed and objective Patience/empathy Flexibility and versatility in problem analysis and resolution WORKING CONDITIONS Work Environment A climate controlled, contact center environment filled with amazing people, incredible career opportunities and the occasional dance-off Constant usage of phone and computer systems Physical Demands Constant sedentary work. You ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let s make lives better. Let s defy the status quo. And let s go beyond thinking outside the box and decide to obliterate the box instead. You ready? Let s do this. Ready to apply? Start the process right away by chatting with us now ( ) Equal Opportunity Employer Veterans/Disabled Associated topics: desktop, front desk, help desk, information technology support, network, patient, pc, technician, technician i, technician ii
Alorica St Joseph, MO, USA
Jun 25, 2019
Full time
GET TO KNOW ALORICA At Alorica, we only do one thing make lives better, one interaction at a time. We re a global leader in customer service and experience, serving the world s biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. Ready to start? Chat with us to begin the process now: ( ) KEY JOB RESPONSIBILITIES Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations Tracks call-related information for auditing and reporting purposes Provides feedback reports on call issues related to downtime and/or training issues Upsells to customers as necessary WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much that s why we re so proud of Making Lives Better with Alorica , a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive: Paid training Flexible training schedules Medical and dental benefits Paid time off Paid holiday and sick time Retirement planning options (401(k)) Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when you re at your best, that s when we re at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience: High School Diploma or GED required; college degree preferred Customer service experience a plus Phone-related customer service a major plus Familiarity with Microsoft Windows, Word, and Excel applications Bilingual language skills a plus Knowledge, Skills and Abilities: Stellar customer service skills and an overwhelming desire to make lives better, one interaction at a time Ability to use phone and computer systems Excellent oral and written communication skills Strong listening/comprehension skills Ability to stay composed and objective Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment A climate controlled, contact center environment filled with amazing people, incredible career opportunities and the occasional dance-off Constant usage of phone and computer systems Physical Demands Constant sedentary work. You ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let s make lives better. Let s defy the status quo. And let s go beyond thinking outside the box and decide to obliterate the box instead. You ready? Let s do this. Ready to apply? Start the process right away by chatting with us now ( ) About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law. Associated topics: agente de servicio al cliente, clerk, customer service, customer service associate, intern, internship, phone, representante de servicio al cliente, support, telephone service representative
Alorica St Joseph, MO, USA
Jun 25, 2019
Full time
Global Receivables Solutions, Inc. is a trusted provider of accounts receivable management and works to resolve overdue customer payments. JOB SUMMARY As a Collections Representative, your job is to provide collections/receivables management phone support for one or more clients at our contact center facility. In this role, you will be assisting customers with making outstanding payments. You ll be acting as a consult ant to the customer , empathiz ing with their situation, encouraging and educating them , and offer ing assistance and payment options. A strong relationship between our clients and their customers starts with you. KEY JOB RESPONSIBILITIES Handles various incoming and outgoing collections-focused phone calls Resolves customer questions, complaints and collections inquiries in a professional, helpful manner Connects with existing and potential customers and aims to resolve inquiries related to receivables management Utilizes computer system to verify and document customer requests Talks to customers over the phone to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate WHY JOIN US? As an employee, you may receive: Paid training Flexible training schedules Medical and dental benefits Paid time off Paid holiday and sick time Retirement planning options (401(k)) Employee discounts through client programs Working with us means potentially having the freedom to explore all kinds of career options from customer service, collections, training , and tech support, to management, recruiting and more. We offer fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when you re at your best, that s when we re at our best. Minimum Education and Experience: High School Diploma or GED required; college degree preferred 1-2 years previous experience in a receivables management, collections and contact center environment, preferred Customer service experience a plus Familiarity with Microsoft Windows, Word, and Excel applications Bilingual language skills a plus Knowledge, Skills and Abilities: Stellar customer service skills Knowledge of phone dialer functions and call campaigns Understanding of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA), Unfair, Deceptive, or Abusive Acts, or Practices (UDAAP) Negotiation skills and assertiveness Ability to use phone and computer systems Excellent oral and written communication skills Strong listening/comprehension skills Ability to stay composed and objective Patience/empathy Flexibility and versatility in problem analysis and resolution WORKING CONDITIONS Work Environment A climate controlled, contact center environment filled with amazing people, incredible career opportunities and the occasional dance-off Constant usage of phone and computer systems DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law. Associated topics: assist, deskside, help, help desk, pc, support, support specialist, systems administrator, technician ii, technician iii
Alorica Utica, NY, USA
Jun 24, 2019
Full time
GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. Ready to start? Chat with us to begin the process now: ( ) KEY JOB RESPONSIBILITIES Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations Tracks call-related information for auditing and reporting purposes Provides feedback reports on call issues related to downtime and/or training issues Upsells to customers as necessary WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica , a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive: Paid training Flexible training schedules Medical and dental benefits Paid time off Paid holiday and sick time Retirement planning options (401(k)) Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience: High School Diploma or GED required; college degree preferred Customer service experience a plus Phone-related customer service a major plus Familiarity with Microsoft Windows, Word, and Excel applications Bilingual language skills a plus Knowledge, Skills and Abilities: Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time Ability to use phone and computer systems Excellent oral and written communication skills Strong listening/comprehension skills Ability to stay composed and objective Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off Constant usage of phone and computer systems Physical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. Ready to apply? Start the process right away by chatting with us now ( ) About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
Alorica Saraland, AL, USA
Jun 23, 2019
Customer Service Representative ? Hiring Events in Saraland ? Thursday, May 30, 2019 8am ? 3pm Tuesday, June 4, 2019 8am ? 3pm Thursday, June 13, 2019 8am ? 3pm Tuesday, June 18, 2019 8am - 3pm??? Thursday, June 27, 2019 8am ? 3pm ? Address: 727 Highway 43 South, Saraland, AL ? Bring a VALID Photo ID Copy of High School Diploma Dress for Success Bring a friend and a WINNING Smile! ? Email: Chat: Social: Text: Call: Why work for Alorica Saraland? Simply put, we want to make lives better?one interaction at a time and to do that, we need the very best people to join us. ? ? We offer competitive wages of $10.75/hr during training and $11.25/hr once training is complete. Overtime opportunities are available to increase your income. Monthly bonuses just for being amazing at what you do. Full time hours. Yes, that's right, a consistent 40 hours a week.??? Medical, dental, financial planning, pet insurance and tuition reimbursement benefits, for you and your family, to name a few. Paid time off for work and life balance. We promote from within 90% of the time at our Saraland site. Access to merchant discounts as an Alorica employee. Employee programs supporting employment, community outreach, corporate leadership, training and development, education assistance, & mentoring. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed ? because when you?re at your best, that?s when we?re at our best ? ? Ready to start? Chat with us to begin the process now:? ( ) Job Summary: ? As an Inbound Customer Service Representative, you will provide exemplary customer service, over the phone, offering solutions and answering questions about a product or service. You will be an advocate for our customers, showing compassion and putting yourself in their shoes to calmly resolve and de-escalate customer concerns. You won?t be alone as our call centers offer a fun team environment.? ? Job Requirements: First and foremost, you need a positive attitude and a natural willingness to want to help others We would love it if you have Inbound call center or customer service via phone experience, but we can train the right people We require you are flexible in accepting a set schedule during our operating hours of 7am - 9pm Monday through Sunday.? We need you to be willing to work holidays when they fall within your assigned schedule? We need your confident familiarity with current technology including computers, tablets, Smartphones and other cellular devices 18 years of age or older High School Graduate or GED required Ability to pass a background investigation and drug test Ability to complete a pre-employment behavioral assessment
Alorica Joplin, MO, USA
Jun 22, 2019
Full time
GET TO KNOW ALORICA At Alorica, we only do one thing make lives better, one interaction at a time. Were a global leader in customer service and experience, serving the worlds biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. Youre literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. Ready to start? Chat with us to begin the process now: () KEY JOB RESPONSIBILITIES Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations Tracks call-related information for auditing and reporting purposes Provides feedback reports on call issues related to downtime and/or training issues Upsells to customers as necessary WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much thats why were so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives betterone interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive: Paid training Flexible training schedules Medical and dental benefits Paid time off Paid holiday and sick time Retirement planning options (401(k)) Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when youre at your best, thats when were at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience: High School Diploma or GED required; college degree preferred Customer service experience a plus Phone-related customer service a major plus Familiarity with Microsoft Windows, Word, and Excel applications Bilingual language skills a plus Knowledge, Skills and Abilities: Stellar customer service skills and an overwhelming desire to make lives better, one interaction at a time Ability to use phone and computer systems Excellent oral and written communication skills Strong listening/comprehension skills Ability to stay composed and objective Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment A climate controlled, contact center environment filled with amazing people, incredible career opportunities and the occasional dance-off Constant usage of phone and computer systems Physical Demands Constant sedentary work. Youll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Lets make lives better. Lets defy the status quo. And lets go beyond thinking outside the box and decide to obliterate the box instead. You ready? Lets do this. Ready to apply? Start the process right away by chatting with us now () About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
Alorica Saraland, AL, USA
Jun 22, 2019
Full time
Customer Service Representative Hiring Events in Saraland Walk in Wednesday Open Interviews Address: 727 Highway 43 South, Saraland, AL Wednesday, May 29, 2019 8am 3pm Wednesday, June 5, 2019 8am 3pm Wednesday, June 12, 2019 8am 3pm Wednesday, June 19, 2019 8am 3pm Wednesday, June 26, 2019 8am 3pm Bring a VALID Photo ID Copy of High School Diploma Dress for Success Bring a friend and a WINNING Smile! Email: Chat: Text: 205-###-#### Call: 678-###-#### Why work for Alorica Saraland? Simply put, we want to make lives better one interaction at a time and to do that, we need the very best people to join us. We offer competitive wages of $10.75/hr during training and $11.25/hr once training is complete. Overtime opportunities are available to increase your income. Monthly bonuses just for being amazing at what you do. Full time hours. Yes, that's right, a consistent 40 hours a week. Medical, dental, financial planning, pet insurance and tuition reimbursement benefits, for you and your family, to name a few. Paid time off for work and life balance. We promote from within 90% of the time at our Saraland site. Access to merchant discounts as an Alorica employee. Employee programs supporting employment, community outreach, corporate leadership, training and development, education assistance, & mentoring. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when you re at your best, that s when we re at our best Ready to start? Chat with us to begin the process now: ( ) Job Summary: As an Inbound Customer Service Representative, you will provide exemplary customer service, over the phone, offering solutions and answering questions about a product or service. You will be an advocate for our customers, showing compassion and putting yourself in their shoes to calmly resolve and de-escalate customer concerns. You won t be alone as our call centers offer a fun team environment. Job Requirements: First and foremost, you need a positive attitude and a natural willingness to want to help others We would love it if you have Inbound call center or customer service via phone experience, but we can train the right people We require you are flexible in accepting a set schedule during our operating hours of 7am - 9pm Monday through Sunday. We need you to be willing to work holidays when they fall within your assigned schedule We need your confident familiarity with current technology including computers, tablets, Smartphones and other cellular devices 18 years of age or older High School Graduate or GED required Ability to pass a background investigation and drug test Ability to complete a pre-employment behavioral assessment Physical Demands Constant sedentary work. You ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let s make lives better. Let s defy the status quo. And let s go beyond thinking outside the box and decide to obliterate the box instead. You ready? Let s do this. Ready to apply? Start the process right away by chatting with us now ( ) About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law. Associated topics: call center, client, customer care associate, customer care specialist, platform support, product support, rep, service specialist, technical assistant, telephone service representative
Alorica Saraland, AL, USA
Jun 22, 2019
Full time
Customer Service Representative Hiring Events in Saraland Thursday, May 30, 2019 8am 3pm Tuesday, June 4, 2019 8am 3pm Thursday, June 13, 2019 8am 3pm Tuesday, June 18, 2019 8am - 3pm Thursday, June 27, 2019 8am 3pm Address: 727 Highway 43 South, Saraland, AL Bring a VALID Photo ID Copy of High School Diploma Dress for Success Bring a friend and a WINNING Smile! Email: Chat: Social: Text: 251-###-#### Call: 678-###-#### Why work for Alorica Saraland? Simply put, we want to make lives better one interaction at a time and to do that, we need the very best people to join us. We offer competitive wages of $10.75/hr during training and $11.25/hr once training is complete. Overtime opportunities are available to increase your income. Monthly bonuses just for being amazing at what you do. Full time hours. Yes, that's right, a consistent 40 hours a week. Medical, dental, financial planning, pet insurance and tuition reimbursement benefits, for you and your family, to name a few. Paid time off for work and life balance. We promote from within 90% of the time at our Saraland site. Access to merchant discounts as an Alorica employee. Employee programs supporting employment, community outreach, corporate leadership, training and development, education assistance, & mentoring. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when you re at your best, that s when we re at our best Ready to start? Chat with us to begin the process now: ( Job Summary: As an Inbound Customer Service Representative, you will provide exemplary customer service, over the phone, offering solutions and answering questions about a product or service. You will be an advocate for our customers, showing compassion and putting yourself in their shoes to calmly resolve and de-escalate customer concerns. You won t be alone as our call centers offer a fun team environment. Job Requirements: First and foremost, you need a positive attitude and a natural willingness to want to help others We would love it if you have Inbound call center or customer service via phone experience, but we can train the right people We require you are flexible in accepting a set schedule during our operating hours of 7am - 9pm Monday through Sunday. We need you to be willing to work holidays when they fall within your assigned schedule We need your confident familiarity with current technology including computers, tablets, Smartphones and other cellular devices 18 years of age or older High School Graduate or GED required Ability to pass a background investigation and drug test Ability to complete a pre-employment behavioral assessment Associated topics: agent, agente de servicio al cliente, call center associate, client service, customer service, customer service representative, internship, platform support, service specialist, support
Alorica Green Bay, WI, USA
Jun 21, 2019
Full time
Customer Service Representative GET TO KNOW ALORICAAt Alorica, we only do one thing make lives better, one interaction at a time. Were a global leader in customer service and experience, serving the worlds biggest brands with tens of thousands of employees in hundreds of locations around the globe.JOB SUMMARYYour mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. Youre literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.KEY JOB RESPONSIBILITIES Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations Tracks call-related information for auditing and reporting purposes Provides feedback reports on call issues related to downtime and/or training issues Upsells to customers as necessary WHY JOIN ALORICA?Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much thats why were so proud ofMaking Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.Simply put, we want to make lives betterone interaction at a time. And to do that, we need the very best people to join us.But please, allow us to entice you further! As an Alorica employee, you may receive: Paid training Flexible training schedules Medical and dental benefits Paid time off Paid holiday and sick time Retirement planning options (401(k)) Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when youre at your best, thats when were atourbest. So what do you say? Ready to take the next step? JOB REQUIREMENTSMinimum Education and Experience: High School Diploma or GED required; college degree preferred Customer service experience a plus Phone-related customer service amajorplus Familiarity with Microsoft Windows, Word, and Excel applications Bilingual language skills a plus Knowledge, Skills and Abilities: Stellar customer service skills and an overwhelming desire to make lives better, one interaction at a time Ability to use phone and computer systems Excellent oral and written communication skills Strong listening/comprehension skills Ability to stay composed and objective Conversational, patient and confident, with a positive attitude WORKING CONDITIONSA climate controlled, contact center environment filled with amazing people, incredible career opportunities, and the occasional dance-off Constant usage of phone and computer systems Constant sedentary work. Youll typically be sitting for most of the time, so be sure getup and stretch once in a while. Your circulatory system will thank you.JB.0.00.LNCustomer Service
Alorica St Paul, MN, USA
Jun 21, 2019
Full time
Customer Service Representative GET TO KNOW ALORICAAt Alorica, we only do one thing make lives better, one interaction at a time. Were a global leader in customer service and experience, serving the worlds biggest brands with tens of thousands of employees in hundreds of locations around the globe.JOB SUMMARYYour mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. Youre literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.KEY JOB RESPONSIBILITIES Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations Tracks call-related information for auditing and reporting purposes Provides feedback reports on call issues related to downtime and/or training issues Upsells to customers as necessary WHY JOIN ALORICA?Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much thats why were so proud ofMaking Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.Simply put, we want to make lives betterone interaction at a time. And to do that, we need the very best people to join us.But please, allow us to entice you further! As an Alorica employee, you may receive: Paid training Flexible training schedules Medical and dental benefits Paid time off Paid holiday and sick time Retirement planning options (401(k)) Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when youre at your best, thats when were atourbest. So what do you say? Ready to take the next step? JOB REQUIREMENTSMinimum Education and Experience: High School Diploma or GED required; college degree preferred Customer service experience a plus Phone-related customer service amajorplus Familiarity with Microsoft Windows, Word, and Excel applications Bilingual language skills a plus Knowledge, Skills and Abilities: Stellar customer service skills and an overwhelming desire to make lives better, one interaction at a time Ability to use phone and computer systems Excellent oral and written communication skills Strong listening/comprehension skills Ability to stay composed and objective Conversational, patient and confident, with a positive attitude WORKING CONDITIONSA climate controlled, contact center environment filled with amazing people, incredible career opportunities, and the occasional dance-off Constant usage of phone and computer systems Constant sedentary work. Youll typically be sitting for most of the time, so be sure getup and stretch once in a while. Your circulatory system will thank you.JB.0.00.LNCustomer Service
Alorica Joplin, MO, USA
Jun 18, 2019
GET TO KNOW ALORICA At Alorica, we only do one thing make lives better, one interaction at a time. We re a global leader in customer service and experience, serving the world s biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. Ready to start? Chat with us to begin the process now: ( ) KEY JOB RESPONSIBILITIES Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations Tracks call-related information for auditing and reporting purposes Provides feedback reports on call issues related to downtime and/or training issues Upsells to customers as necessary WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much that s why we re so proud of Making Lives Better with Alorica , a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive: Paid training Flexible training schedules Medical and dental benefits Paid time off Paid holiday and sick time Retirement planning options (401(k)) Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when you re at your best, that s when we re at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience: High School Diploma or GED required; college degree preferred Customer service experience a plus Phone-related customer service a major plus Familiarity with Microsoft Windows, Word, and Excel applications Bilingual language skills a plus Knowledge, Skills and Abilities: Stellar customer service skills and an overwhelming desire to make lives better, one interaction at a time Ability to use phone and computer systems Excellent oral and written communication skills Strong listening/comprehension skills Ability to stay composed and objective Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment A climate controlled, contact center environment filled with amazing people, incredible career opportunities and the occasional dance-off Constant usage of phone and computer systems Physical Demands Constant sedentary work. You ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let s make lives better. Let s defy the status quo. And let s go beyond thinking outside the box and decide to obliterate the box instead. You ready? Let s do this. Ready to apply? Start the process right away by chatting with us now ( ) About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law. Associated topics: client, client service, customer care specialist, customer service, platform support, product support, representative, service, support, telephone service representative