Alorica

Alorica Sarasota, FL, USA
Sep 23, 2020
Must Be Near Sarasota, FL Site GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. KEY JOB RESPONSIBILITIES Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor...
Alorica Tulsa, OK, USA
Sep 23, 2020
Full time
GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. KEY JOB RESPONSIBILITIES Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and...
Alorica Sherman, TX, USA
Sep 22, 2020
Full time
Location: United States-Texas-Sherman-2703 Highway 75N Sherman 75090 Posted Date: 8/24/2020 GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. KEY JOB RESPONSIBILITIES Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and...
Alorica Tulsa, OK, USA
Sep 22, 2020
Full time
GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. KEY JOB RESPONSIBILITIES Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and...
Alorica Virginia Beach, VA, USA
Sep 21, 2020
Full time
GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Performs moderate level supervisory work coordinating the operations of a call-service team. Regular supervision is exercised over 20 - 24 subordinate personnel. JOB RESPONSIBILITIES • Provides regular supervision and mentorship over subordinate staff * Ensure regular and effective communication with subordinate staff on performance, goals, and coaching * Facilitates daily agent coaching and development sessions in both written and verbal format * Participates in client related activities to include client calibration sessions and project planning * Identify and address agent training needs * Manage team's time entry to ensure 0% discrepancy rate * Manage program specific performance standards (i.e....
Alorica Lake Mary, FL 32746, USA
Sep 21, 2020
15/hour plus monthly bonuses! GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer advanced support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You will also be called on to assist when a customer wants to escalate a call past the front-line representative - so be ready to tag in! You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. KEY JOB RESPONSIBILITIES Mentors other Customer Service Representatives Tracks call-related information for auditing and reporting purposes...
Alorica Universal City, TX, USA
Sep 11, 2020
Full time
Desktop Support Associate GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. This role is to provide first-line entry level basic to moderate complexity support for IT issues within a call center site. It will involve troubleshooting of IT hardware and software in the site and troubleshooting for other service lines. This job will require the technician to physically move or rack devices in the site. There will be after hours on-call rotational support needed as well. Job Functions bull Basic to moderate skill level in troubleshooting of IT hardware within the site bull Basic to moderate skill level in troubleshooting of software used within the site bull Compliance to all required security, patching and antivirus updates bull Adherence to documented processes...
Alorica Tulsa, OK, USA
Sep 02, 2020
Full time
GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Performs routine customer service phone support to client specific needs. Work is performed under regular supervision. JOB RESPONSIBILITIES • Responds to requests and calls from customers related to client specific programs and products • Identifies and responds to customer's needs based on designated procedures of account/client • Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients • Escalates calls to supervisor when necessary and appropriate • Responds to requests for assistance and/or possible processing of credit card authorizations • Tracks call related information of each call received for auditing and reporting purposes • Provides feedback reports on...