Alorica

Alorica Eight Mile, Prichard, AL, USA
Nov 14, 2019
Full time
Customer Service Representative Walk in Wednesday Open Interview Sessions in Tillman's Corner Address: 5441 Highway 90 West Ste 1 Mobile, AL Wednesday, October 2, 2019 8am - 3pm Wednesday, October 9, 2019 8am - 3pm Wednesday, October 16, 2019 8am - 3pm Wednesday, October 23, 2019 8am - 3pm Wednesday, October 30, 2019 8am - 3pm Bring a VALID Photo ID Dress for Success (Business Professional - No Jeans) Bring a friend and a WINNING Smile! Email: Social: Text: "WIW Mobile" to Call: Job Summary: As an Inbound Customer Service Representative, you will provide exemplary customer service, over the phone, offering solutions and answering questions about a product or service. You will be an advocate for our customers, showing compassion and putting yourself in their shoes to calmly resolve and de-escalate customer concerns. You won't be alone as our call centers offer a fun team environment. Why Join Alorica Mobile? Simply put, we want to make lives better…one interaction at a time and to do that, we need the very best people to join us. We offer competitive wages of $10.00/hr during training. Overtime opportunities are often available to increase your income. * Monthly bonuses just for being amazing at what you do. * Full time hours. Yes, that's right, a consistent 40 hours a week. * Medical, dental, financial planning, pet insurance and tuition reimbursement benefits, for you and your family, to name a few. Paid time off for work and life balance. * We promote from within 90% of the time at our Mobile site. * Access to merchant discounts as an Alorica employee. * Employee programs supporting employment, community outreach, corporate leadership, training and development, education assistance, & mentoring. * Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best JOB REQUIREMENTS Minimum Education and Experience: * High School Diploma or GED required; college degree preferred * Customer service experience a plus * Phone-related customer service a major plus * Familiarity with Microsoft Windows, Word, and Excel applications * Bilingual language skills a plus Knowledge, Skills and Abilities: * Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time * Ability to use phone and computer systems * Excellent oral and written communication skills * Strong listening/comprehension skills * Ability to stay composed and objective * Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment * A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off * Constant usage of phone and computer systems Physical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
Alorica Satsuma, AL, USA
Nov 14, 2019
Full time
Customer Service Representative Walk in Wednesday Open Interview Sessions in Tillman's Corner Address: 5441 Highway 90 West Ste 1 Mobile, AL Wednesday, October 2, 2019 8am - 3pm Wednesday, October 9, 2019 8am - 3pm Wednesday, October 16, 2019 8am - 3pm Wednesday, October 23, 2019 8am - 3pm Wednesday, October 30, 2019 8am - 3pm Bring a VALID Photo ID Dress for Success (Business Professional - No Jeans) Bring a friend and a WINNING Smile! Email: Social: Text: "WIW Mobile" to Call: Job Summary: As an Inbound Customer Service Representative, you will provide exemplary customer service, over the phone, offering solutions and answering questions about a product or service. You will be an advocate for our customers, showing compassion and putting yourself in their shoes to calmly resolve and de-escalate customer concerns. You won't be alone as our call centers offer a fun team environment. Why Join Alorica Mobile? Simply put, we want to make lives better…one interaction at a time and to do that, we need the very best people to join us. We offer competitive wages of $10.00/hr during training. Overtime opportunities are often available to increase your income. * Monthly bonuses just for being amazing at what you do. * Full time hours. Yes, that's right, a consistent 40 hours a week. * Medical, dental, financial planning, pet insurance and tuition reimbursement benefits, for you and your family, to name a few. Paid time off for work and life balance. * We promote from within 90% of the time at our Mobile site. * Access to merchant discounts as an Alorica employee. * Employee programs supporting employment, community outreach, corporate leadership, training and development, education assistance, & mentoring. * Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best JOB REQUIREMENTS Minimum Education and Experience: * High School Diploma or GED required; college degree preferred * Customer service experience a plus * Phone-related customer service a major plus * Familiarity with Microsoft Windows, Word, and Excel applications * Bilingual language skills a plus Knowledge, Skills and Abilities: * Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time * Ability to use phone and computer systems * Excellent oral and written communication skills * Strong listening/comprehension skills * Ability to stay composed and objective * Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment * A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off * Constant usage of phone and computer systems Physical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
Alorica Satsuma, AL, USA
Nov 14, 2019
Full time
Customer Service Representative Walk in Wednesday Open Interview Sessions in Tillman's Corner Address: 5441 Highway 90 West Ste 1 Mobile, AL Wednesday, October 2, 2019 8am - 3pm Wednesday, October 9, 2019 8am - 3pm Wednesday, October 16, 2019 8am - 3pm Wednesday, October 23, 2019 8am - 3pm Wednesday, October 30, 2019 8am - 3pm Bring a VALID Photo ID Dress for Success (Business Professional - No Jeans) Bring a friend and a WINNING Smile! Email: Social: Text: "WIW Mobile" to Call: Job Summary: As an Inbound Customer Service Representative, you will provide exemplary customer service, over the phone, offering solutions and answering questions about a product or service. You will be an advocate for our customers, showing compassion and putting yourself in their shoes to calmly resolve and de-escalate customer concerns. You won't be alone as our call centers offer a fun team environment. Why Join Alorica Mobile? Simply put, we want to make lives better…one interaction at a time and to do that, we need the very best people to join us. We offer competitive wages of $10.00/hr during training. Overtime opportunities are often available to increase your income. * Monthly bonuses just for being amazing at what you do. * Full time hours. Yes, that's right, a consistent 40 hours a week. * Medical, dental, financial planning, pet insurance and tuition reimbursement benefits, for you and your family, to name a few. Paid time off for work and life balance. * We promote from within 90% of the time at our Mobile site. * Access to merchant discounts as an Alorica employee. * Employee programs supporting employment, community outreach, corporate leadership, training and development, education assistance, & mentoring. * Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best JOB REQUIREMENTS Minimum Education and Experience: * High School Diploma or GED required; college degree preferred * Customer service experience a plus * Phone-related customer service a major plus * Familiarity with Microsoft Windows, Word, and Excel applications * Bilingual language skills a plus Knowledge, Skills and Abilities: * Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time * Ability to use phone and computer systems * Excellent oral and written communication skills * Strong listening/comprehension skills * Ability to stay composed and objective * Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment * A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off * Constant usage of phone and computer systems Physical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
Alorica San Antonio, TX, USA
Nov 14, 2019
Full time
GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to create an insanely great customer experience by helping people complete a sale and doing everything possible to keep them as happy customers! You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. KEY JOB RESPONSIBILITIES * Connects with existing and potential customers and aims to turn every call into a sales opportunity * Handles various incoming and outgoing sales-focused phone calls * Resolves customer questions, complaints and billing inquiries in a professional, helpful manner * Promotes and sells client products and services by emphasizing product features based on customers' needs * Upsells to customer as necessary * Utilizes computer system to verify and document customer requests * Continually improves knowledge of company services and promotions * Escalates calls to supervisor when necessary and appropriate * Provides feedback reports on call issues related to downtime and/or training issues WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive: * Paid training * Flexible training schedules * Medical and dental benefits * Paid time off * Paid holiday and sick time * Retirement planning options (401(k)) * Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience: * High School Diploma or GED required; college degree preferred * 1-2 years' previous sales experience, preferred * Customer service experience a plus * Phone-related customer service a major plus * Familiarity with Microsoft Windows, Word, and Excel applications * Bilingual language skills a plus Knowledge, Skills and Abilities: * Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time * Solid business and sales knowledge * Flexibility and versatility in problem analysis and resolution * Ability to build rapport quickly, and be persuasive without making the customer feel pressured * Ability to use phone and computer systems * Excellent oral and written communication skills * Strong listening/comprehension skills * Ability to stay composed and objective * Conversational, patient and confident, with a positive attitude * Working knowledge of dialer functionality and call campaigns * Working knowledge of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA) WORKING CONDITIONS Work Environment * A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off * Constant usage of phone and computer systems Physical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. Equal Opportunity Employer - Veterans/Disabled
Alorica Eight Mile, Prichard, AL, USA
Nov 14, 2019
Full time
Customer Service Representative Walk in Wednesday Open Interview Sessions in Tillman's Corner Address: 5441 Highway 90 West Ste 1 Mobile, AL Wednesday, October 2, 2019 8am - 3pm Wednesday, October 9, 2019 8am - 3pm Wednesday, October 16, 2019 8am - 3pm Wednesday, October 23, 2019 8am - 3pm Wednesday, October 30, 2019 8am - 3pm Bring a VALID Photo ID Dress for Success (Business Professional - No Jeans) Bring a friend and a WINNING Smile! Email: Social: Text: "WIW Mobile" to Call: Job Summary: As an Inbound Customer Service Representative, you will provide exemplary customer service, over the phone, offering solutions and answering questions about a product or service. You will be an advocate for our customers, showing compassion and putting yourself in their shoes to calmly resolve and de-escalate customer concerns. You won't be alone as our call centers offer a fun team environment. Why Join Alorica Mobile? Simply put, we want to make lives better…one interaction at a time and to do that, we need the very best people to join us. We offer competitive wages of $10.00/hr during training. Overtime opportunities are often available to increase your income. * Monthly bonuses just for being amazing at what you do. * Full time hours. Yes, that's right, a consistent 40 hours a week. * Medical, dental, financial planning, pet insurance and tuition reimbursement benefits, for you and your family, to name a few. Paid time off for work and life balance. * We promote from within 90% of the time at our Mobile site. * Access to merchant discounts as an Alorica employee. * Employee programs supporting employment, community outreach, corporate leadership, training and development, education assistance, & mentoring. * Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best JOB REQUIREMENTS Minimum Education and Experience: * High School Diploma or GED required; college degree preferred * Customer service experience a plus * Phone-related customer service a major plus * Familiarity with Microsoft Windows, Word, and Excel applications * Bilingual language skills a plus Knowledge, Skills and Abilities: * Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time * Ability to use phone and computer systems * Excellent oral and written communication skills * Strong listening/comprehension skills * Ability to stay composed and objective * Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment * A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off * Constant usage of phone and computer systems Physical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
Alorica San Antonio, TX, USA
Nov 14, 2019
Full time
GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. KEY JOB RESPONSIBILITIES * Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns * Maintains and updates customer information as necessary * Calmly attempts to resolve and de-escalate any issues * Escalates calls to supervisor when necessary and appropriate * Responds to requests for assistance and/or possible processing of credit card authorizations * Tracks call-related information for auditing and reporting purposes * Provides feedback reports on call issues related to downtime and/or training issues * Upsells to customers as necessary WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive: * Paid training * Flexible training schedules * Medical and dental benefits * Paid time off * Paid holiday and sick time * Retirement planning options (401(k)) * Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience: * High School Diploma or GED required; college degree preferred * Customer service experience a plus * Phone-related customer service a major plus * Familiarity with Microsoft Windows, Word, and Excel applications * Bilingual language skills a plus Knowledge, Skills and Abilities: * Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time * Ability to use phone and computer systems * Excellent oral and written communication skills * Strong listening/comprehension skills * Ability to stay composed and objective * Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment * A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off * Constant usage of phone and computer systems Physical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
Alorica Theodore, AL 36582, USA
Nov 14, 2019
Full time
Customer Service Representative Walk in Wednesday Open Interview Sessions in Tillman's Corner Address: 5441 Highway 90 West Ste 1 Mobile, AL Wednesday, October 2, 2019 8am - 3pm Wednesday, October 9, 2019 8am - 3pm Wednesday, October 16, 2019 8am - 3pm Wednesday, October 23, 2019 8am - 3pm Wednesday, October 30, 2019 8am - 3pm Bring a VALID Photo ID Dress for Success (Business Professional - No Jeans) Bring a friend and a WINNING Smile! Email: Social: Text: "WIW Mobile" to Call: Job Summary: As an Inbound Customer Service Representative, you will provide exemplary customer service, over the phone, offering solutions and answering questions about a product or service. You will be an advocate for our customers, showing compassion and putting yourself in their shoes to calmly resolve and de-escalate customer concerns. You won't be alone as our call centers offer a fun team environment. Why Join Alorica Mobile? Simply put, we want to make lives better…one interaction at a time and to do that, we need the very best people to join us. We offer competitive wages of $10.00/hr during training. Overtime opportunities are often available to increase your income. * Monthly bonuses just for being amazing at what you do. * Full time hours. Yes, that's right, a consistent 40 hours a week. * Medical, dental, financial planning, pet insurance and tuition reimbursement benefits, for you and your family, to name a few. Paid time off for work and life balance. * We promote from within 90% of the time at our Mobile site. * Access to merchant discounts as an Alorica employee. * Employee programs supporting employment, community outreach, corporate leadership, training and development, education assistance, & mentoring. * Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best JOB REQUIREMENTS Minimum Education and Experience: * High School Diploma or GED required; college degree preferred * Customer service experience a plus * Phone-related customer service a major plus * Familiarity with Microsoft Windows, Word, and Excel applications * Bilingual language skills a plus Knowledge, Skills and Abilities: * Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time * Ability to use phone and computer systems * Excellent oral and written communication skills * Strong listening/comprehension skills * Ability to stay composed and objective * Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment * A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off * Constant usage of phone and computer systems Physical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
Alorica United States
Nov 14, 2019
Full time
As a Customer Service Representative, you'll have the opportunity to help people every day on behalf of the best companies you already know and love. We'll teach you the skills you'll need to succeed and provide a path for you to do so. In fact, many of our site directors and operations managers began as customer service agents themselves! Ready to start? Chat with us to begin the process now: What you'll be doing You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers' day. Your main responsibilities will include: Talking to customers over the phone, email or chat to resolve their questions or concerns Accurately document and update customer records in the computer system Upsell products or services to customers, if appropriate Remain calm and helpful even when dealing with upset customers Escalate customer complaints and/or calls to your manager when necessary Provide feedback and recommendations to your manager on ways the company can improve Perform other duties as assigned by your management team Why you'll want to join the Alorica team 100% paid training Performance bonuses Competitive pay Health & dental benefits Retirement savings plan Paid time off A great team environment with supportive co-workers You'll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown You'll feel empowered to do things the right way amid a culture of high personal and business integrity There's real opportunity to learn, grow and advance your career (we love promoting from within here) We're a strong, global company that truly cares about our local communities Who we're looking for The best fit for this job is someone who: Has a High School diploma or General Educational Development (GED) certificate Is bilingual (French & English) Previous customer service and/or call center experience preferred Has good computer skills, including Microsoft Office Possesses excellent communication skills Cares about helping their customers Is team-focused Has the ability to multitask well Can adapt to a flexible schedule Is positive and can handle stress Can maintain the highest level of confidentiality What you need to qualify and get started: A copper or fibre optic landline telephone line. A simple line - free of features. No call waiting or voice mail add-ons! A wired internet connection, separate from your landline connection. Working with Wifi? You can remedy with an Ethernet cable! A PC with Windows 7 or greater installed - Sorry MAC users, we're not compatible. A headset with a mute button - Keep the neighborhood dogs off the line. If interested , complete a speedtest on your computer at and email a screenshot to with your resume or continue to complete your application. Be sure to complete an online assessment ( ) which is a part of the job application. Who we are Alorica Customer Care, Ltd. is a global customer service organization, serving the world's leading companies and best-known brands. With more than 40,000 employees in locations around the world, our people deliver extraordinary service - via phone, email and chat, every day. Embracing a diverse workforce with a shared commitment to deliver outstanding customer service, Alorica offers significant opportunity to build a rewarding career, in a dynamic and customer-oriented environment. Work Environment Office environment. Ability to lift and/or move 20 pounds with or without accommodation. Are you ready to help your customers every day while also strengthening yourself and your career? If so, apply now to join the Alorica team! The Company is compliant with the Accessibility for Ontarians with Disabilities Act (AODA).
Alorica Rockford, IL, USA
Nov 14, 2019
Full time
GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. KEY JOB RESPONSIBILITIES Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations Tracks call-related information for auditing and reporting purposes Provides feedback reports on call issues related to downtime and/or training issues Upsells to customers as necessary WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica , a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive: Paid training Flexible training schedules Medical and dental benefits Paid time off Paid holiday and sick time Retirement planning options (401(k)) Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience: High School Diploma or GED required; college degree preferred Customer service experience a plus Phone-related customer service a major plus Familiarity with Microsoft Windows, Word, and Excel applications Bilingual language skills a plus Knowledge, Skills and Abilities: Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time Ability to use phone and computer systems Excellent oral and written communication skills Strong listening/comprehension skills Ability to stay composed and objective Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off Constant usage of phone and computer systems Physical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
Alorica San Antonio, TX, USA
Nov 14, 2019
Full time
GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to create an insanely great customer experience by helping people complete a sale and doing everything possible to keep them as happy customers! You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. KEY JOB RESPONSIBILITIES * Connects with existing and potential customers and aims to turn every call into a sales opportunity * Handles various incoming and outgoing sales-focused phone calls * Resolves customer questions, complaints and billing inquiries in a professional, helpful manner * Promotes and sells client products and services by emphasizing product features based on customers' needs * Upsells to customer as necessary * Utilizes computer system to verify and document customer requests * Continually improves knowledge of company services and promotions * Escalates calls to supervisor when necessary and appropriate * Provides feedback reports on call issues related to downtime and/or training issues WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive: * Paid training * Flexible training schedules * Medical and dental benefits * Paid time off * Paid holiday and sick time * Retirement planning options (401(k)) * Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience: * High School Diploma or GED required; college degree preferred * 1-2 years' previous sales experience, preferred * Customer service experience a plus * Phone-related customer service a major plus * Familiarity with Microsoft Windows, Word, and Excel applications * Bilingual language skills a plus Knowledge, Skills and Abilities: * Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time * Solid business and sales knowledge * Flexibility and versatility in problem analysis and resolution * Ability to build rapport quickly, and be persuasive without making the customer feel pressured * Ability to use phone and computer systems * Excellent oral and written communication skills * Strong listening/comprehension skills * Ability to stay composed and objective * Conversational, patient and confident, with a positive attitude * Working knowledge of dialer functionality and call campaigns * Working knowledge of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA) WORKING CONDITIONS Work Environment * A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off * Constant usage of phone and computer systems Physical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. Equal Opportunity Employer - Veterans/Disabled
Alorica Creola, AL 36525, USA
Nov 14, 2019
Full time
Customer Service Representative Walk in Wednesday Open Interview Sessions in Tillman's Corner Address: 5441 Highway 90 West Ste 1 Mobile, AL Wednesday, October 2, 2019 8am - 3pm Wednesday, October 9, 2019 8am - 3pm Wednesday, October 16, 2019 8am - 3pm Wednesday, October 23, 2019 8am - 3pm Wednesday, October 30, 2019 8am - 3pm Bring a VALID Photo ID Dress for Success (Business Professional - No Jeans) Bring a friend and a WINNING Smile! Email: Social: Text: "WIW Mobile" to Call: Job Summary: As an Inbound Customer Service Representative, you will provide exemplary customer service, over the phone, offering solutions and answering questions about a product or service. You will be an advocate for our customers, showing compassion and putting yourself in their shoes to calmly resolve and de-escalate customer concerns. You won't be alone as our call centers offer a fun team environment. Why Join Alorica Mobile? Simply put, we want to make lives better…one interaction at a time and to do that, we need the very best people to join us. We offer competitive wages of $10.00/hr during training. Overtime opportunities are often available to increase your income. * Monthly bonuses just for being amazing at what you do. * Full time hours. Yes, that's right, a consistent 40 hours a week. * Medical, dental, financial planning, pet insurance and tuition reimbursement benefits, for you and your family, to name a few. Paid time off for work and life balance. * We promote from within 90% of the time at our Mobile site. * Access to merchant discounts as an Alorica employee. * Employee programs supporting employment, community outreach, corporate leadership, training and development, education assistance, & mentoring. * Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best JOB REQUIREMENTS Minimum Education and Experience: * High School Diploma or GED required; college degree preferred * Customer service experience a plus * Phone-related customer service a major plus * Familiarity with Microsoft Windows, Word, and Excel applications * Bilingual language skills a plus Knowledge, Skills and Abilities: * Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time * Ability to use phone and computer systems * Excellent oral and written communication skills * Strong listening/comprehension skills * Ability to stay composed and objective * Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment * A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off * Constant usage of phone and computer systems Physical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
Alorica La Cañada Flintridge, CA 91011, USA
Nov 14, 2019
Full time
As a Customer Service Representative, you'll have the opportunity to help people every day on behalf of the best companies you already know and love. We'll teach you the skills you'll need to succeed and provide a path for you to do so. In fact, many of our site directors and operations managers began as customer service agents themselves! What you'll be doing You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers' day. Your main responsibilities will include: Talking to customers over the phone, email or chat to resolve their questions or concerns Accurately document and update customer records in the computer system Upsell products or services to customers, if appropriate Remain calm and helpful even when dealing with upset customers Escalate customer complaints and/or calls to your manager when necessary Provide feedback and recommendations to your manager on ways the company can improve Perform other duties as assigned by your management team Why you'll want to join the Alorica team 100% paid training Performance bonuses Competitive pay Health & dental benefits Retirement savings plan Paid time off A great team environment with supportive co-workers You'll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown You'll feel empowered to do things the right way amid a culture of high personal and business integrity There's real opportunity to learn, grow and advance your career (we love promoting from within here) We're a strong, global company that truly cares about our local communities Who we're looking for The best fit for this job is someone who: Has a High School diploma or General Educational Development (GED) certificate Previous customer service and/or call center experience preferred Has good computer skills, including Microsoft Office Possesses excellent communication skills Cares about helping their customers Is team-focused Has the ability to multitask well Can adapt to a flexible schedule Is positive and can handle stress Can maintain the highest level of confidentiality What you need to qualify and get started: A copper or fibre optic landline telephone line. A simple line - free of features. No call waiting or voice mail add-ons! A wired internet connection, separate from your landline connection. Working with Wifi? You can remedy with an Ethernet cable! A PC with Windows 7 or greater installed - Sorry MAC users, we're not compatible. A headset with a mute button - Keep the neighborhood dogs off the line. If interested , complete a speedtest on your computer at and email a screenshot to with your resume or continue to complete your application. Be sure to complete an online assessment ( ) which is a part of the job application. Who we are Alorica Customer Care, Ltd. is a global customer service organization, serving the world's leading companies and best-known brands. With more than 40,000 employees in locations around the world, our people deliver extraordinary service - via phone, email and chat, every day. Embracing a diverse workforce with a shared commitment to deliver outstanding customer service, Alorica offers significant opportunity to build a rewarding career, in a dynamic and customer-oriented environment. Work Environment Office environment. Ability to lift and/or move 20 pounds with or without accommodation. Are you ready to help your customers every day while also strengthening yourself and your career? If so, apply now to join the Alorica team! The Company is compliant with the Accessibility for Ontarians with Disabilities Act (AODA).
Alorica Eight Mile, Prichard, AL, USA
Nov 14, 2019
Full time
Customer Service Representative Walk in Wednesday Open Interview Sessions in Tillman's Corner Address: 5441 Highway 90 West Ste 1 Mobile, AL Wednesday, October 2, 2019 8am - 3pm Wednesday, October 9, 2019 8am - 3pm Wednesday, October 16, 2019 8am - 3pm Wednesday, October 23, 2019 8am - 3pm Wednesday, October 30, 2019 8am - 3pm Bring a VALID Photo ID Dress for Success (Business Professional - No Jeans) Bring a friend and a WINNING Smile! Email: Social: Text: "WIW Mobile" to Call: Job Summary: As an Inbound Customer Service Representative, you will provide exemplary customer service, over the phone, offering solutions and answering questions about a product or service. You will be an advocate for our customers, showing compassion and putting yourself in their shoes to calmly resolve and de-escalate customer concerns. You won't be alone as our call centers offer a fun team environment. Why Join Alorica Mobile? Simply put, we want to make lives better…one interaction at a time and to do that, we need the very best people to join us. We offer competitive wages of $10.00/hr during training. Overtime opportunities are often available to increase your income. * Monthly bonuses just for being amazing at what you do. * Full time hours. Yes, that's right, a consistent 40 hours a week. * Medical, dental, financial planning, pet insurance and tuition reimbursement benefits, for you and your family, to name a few. Paid time off for work and life balance. * We promote from within 90% of the time at our Mobile site. * Access to merchant discounts as an Alorica employee. * Employee programs supporting employment, community outreach, corporate leadership, training and development, education assistance, & mentoring. * Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best JOB REQUIREMENTS Minimum Education and Experience: * High School Diploma or GED required; college degree preferred * Customer service experience a plus * Phone-related customer service a major plus * Familiarity with Microsoft Windows, Word, and Excel applications * Bilingual language skills a plus Knowledge, Skills and Abilities: * Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time * Ability to use phone and computer systems * Excellent oral and written communication skills * Strong listening/comprehension skills * Ability to stay composed and objective * Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment * A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off * Constant usage of phone and computer systems Physical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
Alorica La Cañada Flintridge, CA 91011, USA
Nov 14, 2019
Full time
As a Customer Service Representative, you'll have the opportunity to help people every day on behalf of the best companies you already know and love. We'll teach you the skills you'll need to succeed and provide a path for you to do so. In fact, many of our site directors and operations managers began as customer service agents themselves! Ready to start? Chat with us to begin the process now: What you'll be doing You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers' day. Your main responsibilities will include: Talking to customers over the phone, email or chat to resolve their questions or concerns Accurately document and update customer records in the computer system Upsell products or services to customers, if appropriate Remain calm and helpful even when dealing with upset customers Escalate customer complaints and/or calls to your manager when necessary Provide feedback and recommendations to your manager on ways the company can improve Perform other duties as assigned by your management team Why you'll want to join the Alorica team 100% paid training Performance bonuses Competitive pay Health & dental benefits Retirement savings plan Paid time off A great team environment with supportive co-workers You'll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown You'll feel empowered to do things the right way amid a culture of high personal and business integrity There's real opportunity to learn, grow and advance your career (we love promoting from within here) We're a strong, global company that truly cares about our local communities Who we're looking for The best fit for this job is someone who: Has a High School diploma or General Educational Development (GED) certificate Is bilingual (French & English) Previous customer service and/or call center experience preferred Has good computer skills, including Microsoft Office Possesses excellent communication skills Cares about helping their customers Is team-focused Has the ability to multitask well Can adapt to a flexible schedule Is positive and can handle stress Can maintain the highest level of confidentiality What you need to qualify and get started: A copper or fibre optic landline telephone line. A simple line - free of features. No call waiting or voice mail add-ons! A wired internet connection, separate from your landline connection. Working with Wifi? You can remedy with an Ethernet cable! A PC with Windows 7 or greater installed - Sorry MAC users, we're not compatible. A headset with a mute button - Keep the neighborhood dogs off the line. If interested , complete a speedtest on your computer at and email a screenshot to with your resume or continue to complete your application. Be sure to complete an online assessment ( ) which is a part of the job application. Who we are Alorica Customer Care, Ltd. is a global customer service organization, serving the world's leading companies and best-known brands. With more than 40,000 employees in locations around the world, our people deliver extraordinary service - via phone, email and chat, every day. Embracing a diverse workforce with a shared commitment to deliver outstanding customer service, Alorica offers significant opportunity to build a rewarding career, in a dynamic and customer-oriented environment. Work Environment Office environment. Ability to lift and/or move 20 pounds with or without accommodation. Are you ready to help your customers every day while also strengthening yourself and your career? If so, apply now to join the Alorica team! The Company is compliant with the Accessibility for Ontarians with Disabilities Act (AODA).
Alorica Spanish Fort, AL, USA
Nov 14, 2019
Full time
Customer Service Representative Walk in Wednesday Open Interview Sessions in Tillman's Corner Address: 5441 Highway 90 West Ste 1 Mobile, AL Wednesday, October 2, 2019 8am - 3pm Wednesday, October 9, 2019 8am - 3pm Wednesday, October 16, 2019 8am - 3pm Wednesday, October 23, 2019 8am - 3pm Wednesday, October 30, 2019 8am - 3pm Bring a VALID Photo ID Dress for Success (Business Professional - No Jeans) Bring a friend and a WINNING Smile! Email: Social: Text: "WIW Mobile" to Call: Job Summary: As an Inbound Customer Service Representative, you will provide exemplary customer service, over the phone, offering solutions and answering questions about a product or service. You will be an advocate for our customers, showing compassion and putting yourself in their shoes to calmly resolve and de-escalate customer concerns. You won't be alone as our call centers offer a fun team environment. Why Join Alorica Mobile? Simply put, we want to make lives better…one interaction at a time and to do that, we need the very best people to join us. We offer competitive wages of $10.00/hr during training. Overtime opportunities are often available to increase your income. * Monthly bonuses just for being amazing at what you do. * Full time hours. Yes, that's right, a consistent 40 hours a week. * Medical, dental, financial planning, pet insurance and tuition reimbursement benefits, for you and your family, to name a few. Paid time off for work and life balance. * We promote from within 90% of the time at our Mobile site. * Access to merchant discounts as an Alorica employee. * Employee programs supporting employment, community outreach, corporate leadership, training and development, education assistance, & mentoring. * Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best JOB REQUIREMENTS Minimum Education and Experience: * High School Diploma or GED required; college degree preferred * Customer service experience a plus * Phone-related customer service a major plus * Familiarity with Microsoft Windows, Word, and Excel applications * Bilingual language skills a plus Knowledge, Skills and Abilities: * Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time * Ability to use phone and computer systems * Excellent oral and written communication skills * Strong listening/comprehension skills * Ability to stay composed and objective * Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment * A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off * Constant usage of phone and computer systems Physical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
Alorica Tampa, FL, USA
Nov 14, 2019
GET TO KNOW ALORICA At Alorica, we only do one thing ? make lives better, one interaction at a time. We?re a global leader in customer service and experience, serving the world?s biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You?re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. KEY JOB RESPONSIBILITIES Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations Tracks call-related information for auditing and reporting purposes Provides feedback reports on call issues related to downtime and/or training issues Upsells to customers as necessary WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much ? that?s why we?re so proud of Making Lives Better with Alorica , a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better?one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive: Paid training Flexible training schedules Medical and dental benefits Paid time off Paid holiday and sick time Retirement planning options (401(k)) Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options ? from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed ? because when you?re at your best, that?s when we?re at our best.? So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience: High School Diploma or GED required; college degree preferred Customer service experience a plus Phone-related customer service a major plus Familiarity with Microsoft Windows, Word, and Excel applications Bilingual language skills a plus Knowledge, Skills and Abilities: Stellar customer service skills ? and an overwhelming desire to make lives better, one interaction at a time Ability to use phone and computer systems Excellent oral and written communication skills Strong listening/comprehension skills Ability to stay composed and objective Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment A climate controlled, contact center environment ? filled with amazing people, incredible career opportunities and the occasional dance-off Constant usage of phone and computer systems Physical Demands Constant sedentary work. You?ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. ? TAKE THE NEXT STEP Let?s make lives better. Let?s defy the status quo. And let?s go beyond thinking outside the box ? and decide to obliterate the box instead. You ready? Let?s do this. ? About Alorica: ? Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
Alorica La Cañada Flintridge, CA 91011, USA
Nov 14, 2019
Full time
As a Customer Service Representative, you'll have the opportunity to help people every day on behalf of the best companies you already know and love. We'll teach you the skills you'll need to succeed and provide a path for you to do so. In fact, many of our site directors and operations managers began as customer service agents themselves! What you'll be doing You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers' day. Your main responsibilities will include: Talking to customers over the phone, email or chat to resolve their questions or concerns Accurately document and update customer records in the computer system Upsell products or services to customers, if appropriate Remain calm and helpful even when dealing with upset customers Escalate customer complaints and/or calls to your manager when necessary Provide feedback and recommendations to your manager on ways the company can improve Perform other duties as assigned by your management team Why you'll want to join the Alorica team 100% paid training Performance bonuses Competitive pay Health & dental benefits Retirement savings plan Paid time off A great team environment with supportive co-workers You'll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown You'll feel empowered to do things the right way amid a culture of high personal and business integrity There's real opportunity to learn, grow and advance your career (we love promoting from within here) We're a strong, global company that truly cares about our local communities Who we're looking for The best fit for this job is someone who: Has a High School diploma or General Educational Development (GED) certificate Is bilingual (French & English) Previous customer service and/or call center experience preferred Has good computer skills, including Microsoft Office Possesses excellent communication skills Cares about helping their customers Is team-focused Has the ability to multitask well Can adapt to a flexible schedule Is positive and can handle stress Can maintain the highest level of confidentiality What you need to qualify and get started: A copper or fibre optic landline telephone line. A simple line - free of features. No call waiting or voice mail add-ons! A wired internet connection, separate from your landline connection. Working with Wifi? You can remedy with an Ethernet cable! A PC with Windows 7 or greater installed - Sorry MAC users, we're not compatible. A headset with a mute button - Keep the neighborhood dogs off the line. If interested , complete a speedtest on your computer at and email a screenshot to with your resume or continue to complete your application. Be sure to complete an online assessment ( ) which is a part of the job application. Who we are Alorica Customer Care, Ltd. is a global customer service organization, serving the world's leading companies and best-known brands. With more than 40,000 employees in locations around the world, our people deliver extraordinary service - via phone, email and chat, every day. Embracing a diverse workforce with a shared commitment to deliver outstanding customer service, Alorica offers significant opportunity to build a rewarding career, in a dynamic and customer-oriented environment. Work Environment Office environment. Ability to lift and/or move 20 pounds with or without accommodation. Are you ready to help your customers every day while also strengthening yourself and your career? If so, apply now to join the Alorica team! The Company is compliant with the Accessibility for Ontarians with Disabilities Act (AODA).
Alorica Spanish Fort, AL, USA
Nov 14, 2019
Full time
Customer Service Representative Walk in Wednesday Open Interview Sessions in Tillman's Corner Address: 5441 Highway 90 West Ste 1 Mobile, AL Wednesday, October 2, 2019 8am - 3pm Wednesday, October 9, 2019 8am - 3pm Wednesday, October 16, 2019 8am - 3pm Wednesday, October 23, 2019 8am - 3pm Wednesday, October 30, 2019 8am - 3pm Bring a VALID Photo ID Dress for Success (Business Professional - No Jeans) Bring a friend and a WINNING Smile! Email: Social: Text: "WIW Mobile" to Call: Job Summary: As an Inbound Customer Service Representative, you will provide exemplary customer service, over the phone, offering solutions and answering questions about a product or service. You will be an advocate for our customers, showing compassion and putting yourself in their shoes to calmly resolve and de-escalate customer concerns. You won't be alone as our call centers offer a fun team environment. Why Join Alorica Mobile? Simply put, we want to make lives better…one interaction at a time and to do that, we need the very best people to join us. We offer competitive wages of $10.00/hr during training. Overtime opportunities are often available to increase your income. * Monthly bonuses just for being amazing at what you do. * Full time hours. Yes, that's right, a consistent 40 hours a week. * Medical, dental, financial planning, pet insurance and tuition reimbursement benefits, for you and your family, to name a few. Paid time off for work and life balance. * We promote from within 90% of the time at our Mobile site. * Access to merchant discounts as an Alorica employee. * Employee programs supporting employment, community outreach, corporate leadership, training and development, education assistance, & mentoring. * Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best JOB REQUIREMENTS Minimum Education and Experience: * High School Diploma or GED required; college degree preferred * Customer service experience a plus * Phone-related customer service a major plus * Familiarity with Microsoft Windows, Word, and Excel applications * Bilingual language skills a plus Knowledge, Skills and Abilities: * Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time * Ability to use phone and computer systems * Excellent oral and written communication skills * Strong listening/comprehension skills * Ability to stay composed and objective * Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment * A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off * Constant usage of phone and computer systems Physical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
Alorica Tampa, FL, USA
Nov 14, 2019
GET TO KNOW ALORICA At Alorica, we only do one thing ? make lives better, one interaction at a time. We?re a global leader in customer service and experience, serving the world?s biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You?re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. KEY JOB RESPONSIBILITIES Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations Tracks call-related information for auditing and reporting purposes Provides feedback reports on call issues related to downtime and/or training issues Upsells to customers as necessary WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much ? that?s why we?re so proud of Making Lives Better with Alorica , a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better?one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive: Paid training Flexible training schedules Medical and dental benefits Paid time off Paid holiday and sick time Retirement planning options (401(k)) Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options ? from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed ? because when you?re at your best, that?s when we?re at our best.? So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience: High School Diploma or GED required; college degree preferred Customer service experience a plus Phone-related customer service a major plus Familiarity with Microsoft Windows, Word, and Excel applications Bilingual language skills a plus Knowledge, Skills and Abilities: Stellar customer service skills ? and an overwhelming desire to make lives better, one interaction at a time Ability to use phone and computer systems Excellent oral and written communication skills Strong listening/comprehension skills Ability to stay composed and objective Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment A climate controlled, contact center environment ? filled with amazing people, incredible career opportunities and the occasional dance-off Constant usage of phone and computer systems Physical Demands Constant sedentary work. You?ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. ? TAKE THE NEXT STEP Let?s make lives better. Let?s defy the status quo. And let?s go beyond thinking outside the box ? and decide to obliterate the box instead. You ready? Let?s do this. ? About Alorica: ? Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
Alorica La Cañada Flintridge, CA 91011, USA
Nov 14, 2019
Full time
As a Customer Service Representative, you'll have the opportunity to help people every day on behalf of the best companies you already know and love. We'll teach you the skills you'll need to succeed and provide a path for you to do so. In fact, many of our site directors and operations managers began as customer service agents themselves! What you'll be doing You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers' day. Your main responsibilities will include: Talking to customers over the phone, email or chat to resolve their questions or concerns Accurately document and update customer records in the computer system Upsell products or services to customers, if appropriate Remain calm and helpful even when dealing with upset customers Escalate customer complaints and/or calls to your manager when necessary Provide feedback and recommendations to your manager on ways the company can improve Perform other duties as assigned by your management team Why you'll want to join the Alorica team 100% paid training Performance bonuses Competitive pay Health & dental benefits Retirement savings plan Paid time off A great team environment with supportive co-workers You'll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown You'll feel empowered to do things the right way amid a culture of high personal and business integrity There's real opportunity to learn, grow and advance your career (we love promoting from within here) We're a strong, global company that truly cares about our local communities Who we're looking for The best fit for this job is someone who: Has a High School diploma or General Educational Development (GED) certificate Previous customer service and/or call center experience preferred Has good computer skills, including Microsoft Office Possesses excellent communication skills Cares about helping their customers Is team-focused Has the ability to multitask well Can adapt to a flexible schedule Is positive and can handle stress Can maintain the highest level of confidentiality What you need to qualify and get started: A copper or fibre optic landline telephone line. A simple line - free of features. No call waiting or voice mail add-ons! A wired internet connection, separate from your landline connection. Working with Wifi? You can remedy with an Ethernet cable! A PC with Windows 7 or greater installed - Sorry MAC users, we're not compatible. A headset with a mute button - Keep the neighborhood dogs off the line. If interested , complete a speedtest on your computer at and email a screenshot to with your resume or continue to complete your application. Be sure to complete an online assessment ( ) which is a part of the job application. Who we are Alorica Customer Care, Ltd. is a global customer service organization, serving the world's leading companies and best-known brands. With more than 40,000 employees in locations around the world, our people deliver extraordinary service - via phone, email and chat, every day. Embracing a diverse workforce with a shared commitment to deliver outstanding customer service, Alorica offers significant opportunity to build a rewarding career, in a dynamic and customer-oriented environment. Work Environment Office environment. Ability to lift and/or move 20 pounds with or without accommodation. Are you ready to help your customers every day while also strengthening yourself and your career? If so, apply now to join the Alorica team! The Company is compliant with the Accessibility for Ontarians with Disabilities Act (AODA).