Macy's

Macy's Willow Grove, PA, USA
Apr 21, 2019
Full time
Overview: On a typical day, the Beauty/Fragrance Advisor makes one-on-one connections with customers to learn their preferences and lifestyle. They build a rapport with the customer to better understand their needs and strives to provide a personalized experience during every visit. The Beauty/Fragrance Advisor is passionate about the beauty industry and energized by staying current with new trends. They're equally as energized by helping the customer discover how to achieve new looks and inspire exploration by sharing their favorite products. Essential Functions: As a Beauty Expert(Driving Results) Be a product educator and beauty enthusiast. • Show the customer how to apply products or achieve desired "looks". • Introduce customers to beauty products and build a rapport to identify hidden needs. • Self-motivated to stay current on brand related product knowledge and beauty trends. Utilizes product knowledge and understanding of trends to bring skincare, makeup and fragrance brands to life by creating a unique cross brand experience for customers. • Stay committed to training on new products/services. • Understand how brand training, events and product strategies drive sales. • Foster a culture that is customer centric across the Beauty/Fragrance dept. • Strive to meet team and personal sales goals. Customer Experience Focus on providing compelling customer service to become the customer's "Personal Beauty Expert". • Welcome and make a connection with all customers. • Engage with and listen to the customer to understand their lifestyle and product preferences. • Inspire the customer to try something new, by sharing knowledge on products and providing demonstrations. • Provide samples to customers Create a personalized, lasting, positive and inviting impression for each customer. • Celebrate the purchase and invite the customer back. • Engage and invite clients and new customers to events. • Actively participate and promote in store events. Build a personal clientele. • Leverage company technology to stay connected to clientele. Education/Training Models a curiosity to learn that drives personal and peer to peer development. • Self-motivated to stay current on Beauty Trends • Learn product benefits across multiple brands. • Utilize formal and informal methods to learn. ie. videos, peer-to-peer, beauty seminars. • Demonstrate the ability to be a team player and foster teamwork across Beauty/Fragrance department. Operations • Partner with Sales Manager, Supervisor, Experience Leader,Category, and/or Brand Experts,District Merchants to identify business driving opportunities, stock needs, customer preferences, and special events. • Ensure that all merchandise, testers, hygiene standards and demonstration stations are maintained and set to company standards • Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented. • Regular, dependable attendance and punctuality. Qualifications: Education/Experience: • High school diploma or equivalent required. • A minimum of one year of previous selling experience required, preferably in Cosmetics. • Previous supervisory experience preferred. Communication Skills: •Ability to read, write, and interpret general business reports and labels including warnings and ingredient lists on products. •Ability to effectively communicate with and present information to customers, vendors, buyers, peers, and all levels of management Mathematical Skills: • Basic math functions such as addition, subtraction, multiplication, and division. • Able to use a calculator and calculate percentages and ratios. • Must be able to make change in American monetary units Physical Demands: • This position involves constant moving, talking, hearing, reaching, and standing. • Involves standing for at least two consecutive hours. Involves lifting at least 30 lbs. • May occasionally involve stooping, kneeling, crouching, and climbing ladders. • Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Other Skills: • Superior organizational and time management skills. • Must be able to build relationships and influence others. • Ability to set and achieve goals. • Ability to multi-task in a fast-paced environment. • Must possess a strong sense of urgency and a thirst for knowledge and business acumen to drive sales. • Must be able to lead by example. Work Hours: • Ability to work a flexible schedule including days, nights, weekends, holidays, and sales events, based on department and store/company needs. This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Macy's New York, NY, USA
Apr 21, 2019
Full time
Job Overview: The Gift Registry Advisor is responsible for providing professional and personalized services for future brides by demonstrating advanced product knowledge and building quality registrations that ensure satisfaction and drive sales. Educate couples on the home store categories and assist with registry selections to maximize potential value. Coordinate with Area Manager of the Home Division and Store Managers to promote and develop the bridal registry program with emphasis on sales and services. The associate is also responsible for fulfillment and performing other duties as necessary. Essential Functions: Be proficient in POS and MPOS systems including Search and Send, My Client and 's tablet app Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary. Provide an exceptional customer experience by ensuring the customer is always the priority Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area Meet with couples, usually by appointment, to determine personal needs, develop merchandise preference list, and registry services needed Demonstrate a high level of product knowledge of tabletop and home store merchandise Monitor sales and registration and is responsible for achieving registration/sales objectives Actively seek out guests and family members and assist with gift selections or purchases Updates the Bridal Registry daily to ensure accuracy by including items purchased, adding and changing merchandise and personal information Ensure that all personal information in the Gift System is complete and correct and service couples with registry updates or additions Maintains clientele book to use in sending follow-ups, thank you letters, personal invitations, and other information to brides Creates Registry awareness by participating in home store team meetings and training other associates Works with Sales Manager to coordinate special events Verify availability of selected merchandise as scheduled by reviewing reports, systems, contacting buying office, and writing special orders Ensure that Registry area standards are met Solicit couples and guests to open a Macy's credit card and enroll in Registry Star Rewards Follow through with customer service issues Assist with tabletop or home store sales as needed Maintain department recovery standards; including fitting room go backs to standard, if applicable Adhere to Asset Protection and inventory control and compliance procedures Perform other duties as necessary Follows shortage programs and procedures Perform these functions in an efficient manner, as directed by the Supervisor Regular, dependable attendance and punctuality Qualifications: Education/Experience: • No specific educational accomplishments are necessary. • Two to three years specialized selling experience such as tabletop, fine jewelry, and cosmetics or previous bridal consultant. Communication Skills: • Excellent written and verbal communication skills. Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Mathematical Skills: • Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator. Reasoning Ability: • Self-starter, able to work independently and as part of a team and must have good time management skills. Physical Demands: • This position involves constant moving and standing. Involves standing for at least two consecutive hours. Involves lifting at least 30 lbs. May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. • Involves close vision, color vision, depth perception, and focus adjustment. Other Skills: • Able to use computer system/terminals to input registry information. Excellent time management skills to effectively coordinate bridal registry program in the store. Ability to collaborate and function as a member of a team. Must possess a strong sense of urgency. Should be comfortable with the use of computers and frequent use of RF equipment. Work Hours: • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs. This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Macy's Palm Desert, CA, USA
Apr 21, 2019
Full time
Job Overview : The Furniture Sales/Design Associate is responsible for providing outstanding customer service by demonstrating advanced product knowledge and building quality client relationships in order to increase sales volume and repeat business. Additionally, the associate is responsible for ensuring design solutions and educating clients through furniture consultations whether in the store or at the client's home. Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process. Essential Functions : Be proficient in POS and MPOS systems including Search and Send, My Client and 's tablet app Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own Assist customers in all aspects of service fulfillment (i.e. BOPs), and have the ability to qualify customer needs, figureout what's right for them, and then get them in touch with the right associate, MBA, or Personal Shopper. Provide an exceptional customer experience by ensuring the customer is always the priority Give outstanding customer service to clients by providing house calls, project management, floor planning, and hourly fee consultation when requestedby clients Actively build and maintain clientele file, through on-going self-marketing and external clientele including requesting referrals from existing clients, soliciting new clients through outside business relationships, and keeping detailed records of client purchases and future needs to build business Achieve sales and credit solicitation goals while displaying prompt,courteous, knowledgeable, and professional customer service Maintain and develop individual partnerships with design markets and other industry support Maintain knowledge of special order vendor catalogues and work confidently with special order resources Make 30-day check-in calls to keep clients informed on the status of their orders and to assess product satisfaction Follow-up with thank you notes upon placing orders Provide comprehensive floor plans with each project to allow client to fully understand proposed design Provide warranty, care, upkeep, and delivery information to clients Take returns back willingly and turn them into exchanges/sales when possible Proactively develop a self-marketing plan Take ownership in the department's readiness for business including resource upkeep, floor moves, set-up and takedown of signs, and tagging Communicate with managers regarding customer service, sales, andinventory issues Attend interior design sessions and seminars to keep up with changing professional criteria Demonstrate high sales ethics standards Perform other duties as assigned Follows shortage programs and procedures Perform these functions in an efficient manner, as directed by the Supervisor Regular,dependable attendance and punctuality Qualifications Education/ Experience: High School Diploma or equivalent. A minimum of one year of home furnishing experience or equivalent training. Language Skills: Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Excellent written and verbal communication skills. Mathematical Skills: Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator. Reasoning Ability: Self-starter, able to work independently and as part of a team and must have good time management skills. Physical Demands: This position involves constant moving, talking, hearing, reaching, and standing. Involves standing for at least two consecutive hours. Involves frequently lift up to 30 lbs. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Other skills: Must be able to design floor plans. Possess a strong sense of urgency. Must enjoy meeting and interacting with customers. Possess a thirst for learning. Ability to collaborate and function as a member of a team. Should be comfortable with the use of computers and frequent use of RF equipment. Work Hours: Flexible with scheduling and available to work retail hours, which may include day, evening, weekends,and/or holidays, based on department and store/company needs. ___________________________________________________________________________________________________________ This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal OpportunityEmployer, committed to a diverse and inclusive work environment.
Macy's Mason, OH, USA
Apr 21, 2019
Full time
A Furniture and Bedding Customer Service Representative actively listens to our customer's needs and takes action to resolve issues. You'll provide service to our customers while utilizing product and policy knowledge to meet their needs. Some weekend availability required. Benefits include a weekly base pay plus opportunity to earn a quarterly company incentive. Additional opportunity to earn $1 per hour premium pay for all hours worked on the weekends and after 6pm on weekdays. 20% discount on most Macy's merchandise. Job Overview: Responsible for providing excellent customer service on inbound and outbound phone calls for all Furniture and Bedding Customer Service frontline functions; performing other duties as assigned. Essential Functions: • Answer questions and resolve issues for customers over the phone including furniture inquiries, deliveries, returns, exchanges, and keep as is. • Complete essential Furniture and Bedding customer service functions. • Cross train on department functions • Regular, dependable attendance & punctuality. Qualifications: Education/Experience: • High school diploma or general education degree (GED) required. One to three months of related experience and/or training preferred. Communication Skills: • Excellent communication skills. • Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills: • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent; draw and interpret bar graphs. Reasoning Ability: • Ability to carry out detailed but uninvolved written or oral instructions; solve problems involving a few concrete variables in standardized situations. Physical Demands: • Regularly required to sit; frequently required to talk and hear; occasionally required to walk, use hands to finger, handle and feel, reach with hands and arms, and lift and/or move up to 10 lbs.; requires close vision. Other Skills: • Ability to provide outstanding customer service to external and internal customers on a consistent basis; ability to take control of and resolve customer issues utilizing active listening skills; ability to adapt quickly to changing customer expectations and needs; ability to be a self-starter who is comfortable taking the initiative; strong decision-making abilities; strong analytical skills;ability to navigate multiple computer applications and work from a dual monitor setup; ability to complete financial transactions accurately and proficiently; enthusiasm to continuously learn about new products and product lines; experience with macys.com or bloomingdales.com preferred. Work Hours: • Ability to work a flexible schedule based on department /company needs. This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Macy's Lake Grove, NY, USA
Apr 21, 2019
Full time
Job Overview: The Brand Ambassador is an exceptional associate who drives sales through coordinating, scheduling, and participating in successful grass roots events, tracking results, and goal setting with their fellow colleagues. They educate their colleagues via seminars and use of product knowledge tools. They drive sales through My Client by cultivating a repeat clientele and serving as the expert for the vendor/area they represent. The Ambassador regularly communicates specific customer needs and shopping patterns to the RMD, District Merchant, and vendor community. They execute top-side Central strategies and maintain email contact with both Central and the vendor community. In addition, they drive sales and execution of strategic merchandising initiatives for the area they represent . Perform other duties as assigned. Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process. Essential Functions: Provide an exceptional customer experience by ensuring the customer is always the priority. Serve as a liaison between designated vendors and VPSM, District Merchant, My Stylist (where applicable), and their My Shop Manager. Leverage vendor relationships and product knowledge tools to conduct informal seminars with fellow associates to increase product and brand awareness across entire store. Place new receipts on the sales floor and insure floor replenishment by size is occurring. Ensure sales floor is properly signed for sales and markdowns. Create and implement best practices to drive sales, turn, and gross margin above company average. Build brand-specific clientele to supports local marketing. Execute vendor and non-vendor events and drive grassroots store events to increase sales. Drive pre-sale events in partnership Business Manager, RMD, DM, and VPSM. Track results and provide feedback to central office. Actively plan, organize, and lead customer facing vendor sponsored Events with partnership of vendor community ensuring sales and participation goals are met. Attend conference calls with RMD and Business Manager to communicate 'what's working, what's not, and how to fix it' in regard to their particular location. Proficient in POS including Search and Send, and My Client. Demonstrate a professional, can-do attitude. Regular, dependable attendance & punctuality. Qualifications: Education/Experience: High School Diploma or equivalent required. Minimum 1 year previous selling or retail experience required. Communication Skills: Excellent written and verbal communication skills. Ability to effectively communicate and present information to customers, peers, and all levels of management. Mathematical Skills: Basic math functions such as addition, subtraction, multiplication, division, and calculating percentages. Reasoning Ability: Self-starter, able to work independently and as part of a team, and must have good time management skills. Physical Demands: This position involves constant moving and standing. Involves standing for at least two consecutive hours. Involves lifting at least 30 lbs. May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Involves close vision, color vision, depth perception, and focus adjustment. Other Skills: Demonstrate an energetic and positive attitude. Possess vision and creativity. Should be comfortable with the use of computers, mobile devices, and frequent use of RF equipment. Demonstrate ability to build relationships and convert customers into a client. Work Hours: Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs. This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Macy's Newark, DE, USA
Apr 21, 2019
Full time
Job Overview: The Brand Ambassador is an exceptional associate who drives sales through coordinating, scheduling, and participating in successful grass roots events, tracking results, and goal setting with their fellow colleagues. They educate their colleagues via seminars and use of product knowledge tools. They drive sales through My Client by cultivating a repeat clientele and serving as the expert for the vendor/area they represent. The Ambassador regularly communicates specific customer needs and shopping patterns to the RMD, District Merchant, and vendor community. They execute top-side Central strategies and maintain email contact with both Central and the vendor community. In addition, they drive sales and execution of strategic merchandising initiatives for the area they represent . Perform other duties as assigned. Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process. Essential Functions: Provide an exceptional customer experience by ensuring the customer is always the priority. Serve as a liaison between designated vendors and VPSM, District Merchant, My Stylist (where applicable), and their My Shop Manager. Leverage vendor relationships and product knowledge tools to conduct informal seminars with fellow associates to increase product and brand awareness across entire store. Place new receipts on the sales floor and insure floor replenishment by size is occurring. Ensure sales floor is properly signed for sales and markdowns. Create and implement best practices to drive sales, turn, and gross margin above company average. Build brand-specific clientele to supports local marketing. Execute vendor and non-vendor events and drive grassroots store events to increase sales. Drive pre-sale events in partnership Business Manager, RMD, DM, and VPSM. Track results and provide feedback to central office. Actively plan, organize, and lead customer facing vendor sponsored Events with partnership of vendor community ensuring sales and participation goals are met. Attend conference calls with RMD and Business Manager to communicate 'what's working, what's not, and how to fix it' in regard to their particular location. Proficient in POS including Search and Send, and My Client. Demonstrate a professional, can-do attitude. Regular, dependable attendance & punctuality. Qualifications: Education/Experience: High School Diploma or equivalent required. Minimum 1 year previous selling or retail experience required. Communication Skills: Excellent written and verbal communication skills. Ability to effectively communicate and present information to customers, peers, and all levels of management. Mathematical Skills: Basic math functions such as addition, subtraction, multiplication, division, and calculating percentages. Reasoning Ability: Self-starter, able to work independently and as part of a team, and must have good time management skills. Physical Demands: This position involves constant moving and standing. Involves standing for at least two consecutive hours. Involves lifting at least 30 lbs. May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Involves close vision, color vision, depth perception, and focus adjustment. Other Skills: Demonstrate an energetic and positive attitude. Possess vision and creativity. Should be comfortable with the use of computers, mobile devices, and frequent use of RF equipment. Demonstrate ability to build relationships and convert customers into a client. Work Hours: Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs. This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Macy's Walla Walla, WA 99362, USA
Apr 21, 2019
Full time
Job Overview: The Maintenance Tech/Carpenter/Painter is responsible for installation, maintenance, and repair of the following items, including but not limited to: HVAC Systems (chillers, rooftop AC units, split systems); electrical systems; plumbing systems and fixtures; miscellaneous equipment (receiving dock, alterations, restaurant, salon); building roof and exterior; interior walls, flooring, and ceiling; all entry doors; hardware (fitting rooms, fixture drawers, hinges) and journey- level work in the painting, finishing, and maintaining of a wide variety of interior and exterior surfaces, structures, and fixtures. Candidate will be required to perform duties in more than one facility. Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process. Technician Essential Functions: • Install, maintain, operate and repair mechanical and electrical equipment and other building systems. • Perform repair and maintenance as required on electrical circuits and power distribution systems; HVAC systems; repairs to plumbing systems; and other building equipment. • Utilize Work Order System for assignment of repair work orders as well as preventative maintenance actions. • Ensure proper operation of facility HVAC systems: inspect and repair pumps, motors, valves, heating/air conditioning equipment and cooling towers • Ensure systems remain in compliance with local codes • Test, maintain, calibrate, and evaluate equipment by using instrumentation • Perform all duties in a safe manner in accordance with established work standards and safety guidelines. • Assist with all aspects of maintenance and repair within assigned facilities including 'on call' availability • Operate machinery such as pumps, motors, compressors, balers, compactors, and power tools. • Perform other duties as specified by the Work Order System, or as directed by supervisor. • Regular, dependable attendance and punctuality. Carpenter Essential Functions: • Install, maintain, and repair: walls, flooring, ceilings, fixtures, doors, hardware, and repair laminate. • Perform repair and preventative maintenance as required on building interior. • Regular use of power tools and handling and lifting of heavy and/or bulky items. • Utilize Work Order System for assignment of repair work orders as well as preventative maintenance actions • Ensure systems remain in compliance with local codes. • Must possess a valid Drivers License. • Ability to intermittently travel out of town and between different store locations. • Ability to work safely around customers and employees. • Ability to read and interpret blueprints and specifications. • Ability to work without direct daily direct supervision. • Perform these functions in an efficient manner, as directed by the Supervisor • Regular, dependable attendance and punctuality • Perform all duties in a safe manner in accordance with established work standards and safety guidelines • Assist with all aspects of maintenance and repair within assigned facilities including on call availability Painter Essential Functions: • Prepares, primes, sands, seals, patches and paints interior/exterior surfaces, furniture, and fixtures utilizing all types of painting materials such as varnish, lacquer, and latex. Adjust colors as needed. • Applies tape and joint compound to repair sheetrock walls and ceilings. • Removes graffiti using a variety of available products. • Installs and repairs wall coverings. • Operates, cleans, and maintains all painting equipment, including brushes, rolls, sprayers, and pumps. • Purchases and inventories equipment and supplies. • Estimates time and materials required. • Erects scaffolding, and uses ladders as necessary in a manner consistent with safety codes. • Safely stores and labels all materials. • Adheres to state and local disposal requirements as it relates to hazardous materials handling. • Responds to routine and emergency calls for service and maintains a record of work completed in the work order system. • Perform these functions in an efficient manner, as directed by the Supervisor. • Dependable attendance and punctuality. Qualifications: Education/Experience: • High School diploma or equivalent. • Minimum of five years of experience in the Maintenance and repair of a large commercial facility. • Strong electrical knowledge and background is required; current Universal CVC certification is preferred. • Strong carpentry knowledge and background is required, as well as prior painting experience. Communication Skills: • Effective written and verbal skills. • Ability to interpret building schematics, prints, and manuals. • Candidate must be able to communicate professionally and effectively with peers, managers, and contractors. Mathematical Skills: • Basic math skills such as addition, subtraction, multiplication, and division. Reasoning Ability: • Self-starter with good time management skills. • Candidate must possess ability to prioritize work, to negotiate maintenance, painting and repair workload with store management's requests while working within limitations of Facilities budget and structure Physical Demands: • This position involves occasional heavy lifting, lifting of at least 30 lbs., constant moving and standing, and standing for at least two consecutive hours. • Involves stooping, kneeling, crouching, climbing ladders, and reaching above eye level. • Involves close vision, color vision, depth perception, and focus adjustment. • Requires the use of Power tools, and handling of heavy and/or bulky items. Other Skills: • Ability to collaborate and function as a member of a team. • Must possess a sense of urgency. • Must be familiar with PC, windows applications, e-mail and preferably a computerized work order system. • May support one or more locations, and regularly travel between stores/buildings. Work Hours: • Flexible with scheduling and available to work retail hours which may include day, evening, weekends, and/or holidays. Must be able to respond to after hours and weekend calls (24/7). • Some travel between stores is required. This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Macy's Littleton, CO, USA
Apr 21, 2019
Full time
Job Overview: The Gift Registry Advisor is responsible for providing professional and personalized services for future brides by demonstrating advanced product knowledge and building quality registrations that ensure satisfaction and drive sales. Educate couples on the home store categories and assist with registry selections to maximize potential value. Coordinate with Area Manager of the Home Division and Store Managers to promote and develop the bridal registry program with emphasis on sales and services. The associate is also responsible for fulfillment and performing other duties as necessary. Essential Functions: Be proficient in POS and MPOS systems including Search and Send, My Client and 's tablet app Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary. Provide an exceptional customer experience by ensuring the customer is always the priority Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area Meet with couples, usually by appointment, to determine personal needs, develop merchandise preference list, and registry services needed Demonstrate a high level of product knowledge of tabletop and home store merchandise Monitor sales and registration and is responsible for achieving registration/sales objectives Actively seek out guests and family members and assist with gift selections or purchases Updates the Bridal Registry daily to ensure accuracy by including items purchased, adding and changing merchandise and personal information Ensure that all personal information in the Gift System is complete and correct and service couples with registry updates or additions Maintains clientele book to use in sending follow-ups, thank you letters, personal invitations, and other information to brides Creates Registry awareness by participating in home store team meetings and training other associates Works with Sales Manager to coordinate special events Verify availability of selected merchandise as scheduled by reviewing reports, systems, contacting buying office, and writing special orders Ensure that Registry area standards are met Solicit couples and guests to open a Macy's credit card and enroll in Registry Star Rewards Follow through with customer service issues Assist with tabletop or home store sales as needed Maintain department recovery standards; including fitting room go backs to standard, if applicable Adhere to Asset Protection and inventory control and compliance procedures Perform other duties as necessary Follows shortage programs and procedures Perform these functions in an efficient manner, as directed by the Supervisor Regular, dependable attendance and punctuality Qualifications: Education/Experience: • No specific educational accomplishments are necessary. • Two to three years specialized selling experience such as tabletop, fine jewelry, and cosmetics or previous bridal consultant. Communication Skills: • Excellent written and verbal communication skills. Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Mathematical Skills: • Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator. Reasoning Ability: • Self-starter, able to work independently and as part of a team and must have good time management skills. Physical Demands: • This position involves constant moving and standing. Involves standing for at least two consecutive hours. Involves lifting at least 30 lbs. May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. • Involves close vision, color vision, depth perception, and focus adjustment. Other Skills: • Able to use computer system/terminals to input registry information. Excellent time management skills to effectively coordinate bridal registry program in the store. Ability to collaborate and function as a member of a team. Must possess a strong sense of urgency. Should be comfortable with the use of computers and frequent use of RF equipment. Work Hours: • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs. This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Macy's Dublin, OH, USA
Apr 21, 2019
Full time
Job Overview : The Security Guard's primary responsibility is to deter theft, communicate suspicious activity to the Asset Protection/Loss Prevention Department, maintain a safe business environment, and provide strong customer service. The Security Guard is primarily stationed at customer entrances and monitors customer traffic entering and exiting the store. Performs other duties as assigned. The summary below may not include all the essential functions and qualifications for this position. For more information, we encourage you to review the complete job description by clicking here . Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process. Essential Functions: Successfully complete all Asset Protection/Loss Prevention training requirements including CPR and First Aid and maintain personal certifications as required by law Monitor high shortage areas such as receiving and jewelry as needed; may perform audit functions Use two-way communication devices to maintain contact with Store Detectives to ensure store safety Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Asset Protection/Loss Prevention Manager Have knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence Regular, dependable attendance and punctuality QUALIFICATIONS: Education/Experience: High School Diploma or equivalent. Some college is desirable. Completion of Store Agent Training program required upon assignment to position. Communication Skills: Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Excellent written and verbal communication skills. Physical Demands: This position involves regular walking, standing, h earing, and talking. Extended periods of sitting are also involved. Some kneeling, stooping, crouching, or crawling may be involved. Involves moving and/or lifting at least 30 lbs. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to use restraints in an apprehension. Ability to sustain long periods of time enclosed in surveillance areas. Involves close vision, color vision, depth perception, and focus adjustment. Other Skills: Must be able to operate cameras and other surveillance equipment. Ability to think and act clearly in possible stressful and hostile situations. Ability to collaborate and function as a member of a team. Must possess a strong sense of urgency. Should be comfortable with the use of computers and frequent use of RF equipment. Work Hours: Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays. This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Macy's Minnesota, USA
Apr 21, 2019
Full time
Job Overview: The Jewelry Sales associate is responsible for providing outstanding customer service in the Jewelry & Watch Complex. This includes meeting hourly sales and Star Rewards goals on a personal and departmental basis, demonstrating superior product knowledge to customers, building a clientele using the My Client system, offering the customer our Worry No More service plan and creating a shopping experience that will make the customer feel welcome and comfortable. The Jewelry Sales associate will participate in ongoing training via the iPad as well as attend vendor and trainer facilitated trainings. Additionally, all Jewelry Sales associates participate in all aspects of ensuring the department is operating efficiently including but not limited to processing goods, merchandising, taking price changes, setting and signing sales, doing RTVs, BOPS & Fulfillment. Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process. Essential Functions: • Be proficient in use of all POS systems including Search and Send and My Client. • Be proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own. • Assist customers in all aspects of service, and qualify customer needs, figure out what's right for them by using steps of MAGIC & Fine Touch Selling. • Offer to put purchase on customer's Macy's charge account. • Suggest additional merchandise to compliment customer selection. • Maintain a professional attitude with sincerity and enthusiasm that demonstrates Macy's commitment to our customer. • Participate in pre-selling and sales driving events including trunk shows to maximize sales. • Stay informed on current promotional events and sales. • Offer and promote benefits of extended service plan to all customers purchasing Fine Jewelry & Watches. • Use clientele program to maintain customer profile and contact information to increase personal sales and build solid customer base. • Perform all aspects of fulfillment process; including, but not limited to: picking, packing, labeling, shipping and BOPS. • Offer to call other locations if merchandise is unavailable within store or offer Search & Send. • Be knowledgeable of and perform sales support functions related to Jewelry (POS procedures, iPad, Operations, Asset Protection). • Ensure proper processing, presentation, organization, storing, and replenishment of stock. Maintain Recovery & Fill in Standards. • Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented. • Perform other duties as assigned, including but not limited to watch sizing and ear piercing. • Adhere to asset protection programs and procedures to ensure audit compliance. • Perform functions in an efficient manner, as directed by the supervisor. • Regular, dependable attendance and punctuality. Qualifications: Education/Experience: • High school diploma or equivalent preferred. • Previous selling experience is required, preferably in fine jewelry. Communication Skills: • Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. • Excellent written and verbal communication skills. Mathematical Skills: • Basic math functions such as addition, subtraction, multiplication, and division. • Able to use a calculator. Reasoning Ability: • Self-starter, able to work independently and as part of a team and must have good time management skills. Physical Demands: • This position involves constant moving, talking, hearing, reaching, and standing. • Involves standing for at least two consecutive hours. • Involves lifting at least 30 lbs. • May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. • Vision abilities include close vision, color vision, depth perception, and focus adjustment. Other Skills: • Superior organizational and time management skills. • Must be able to multi-task in a fast-paced environment. • Must be able to build relationships and influence others. • Must possess a thirst for knowledge. • Ability to collaborate and function as a member of a team. • Must possess a strong sense of urgency. • Should be comfortable with the use of computers and frequent use of RF equipment. Work Hours: • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs. This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Macy's Fort Lauderdale, FL, USA
Apr 21, 2019
Full time
Job Overview : The Draw vs. Commission Sales Associate is responsible for providing outstanding customer service, meeting hourly sales and Star Rewards goals on a personal and departmental basis, and demonstrating superior product knowledge to customers. To create a shopping experience that will make the customer feel welcome and comfortable. Perform other duties as assigned. Continue below for an abbreviated job summary or view the complete Job Description. Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process. Essential Functions: Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area Handle all returns courteously and professionally Determine customer needs based on personal features and other customer preference related factors Demonstrate knowledge of store products and services to build sales and minimize returns Suggest additional merchandise to compliment customer selection Qualifications: Education/Experience: No specific educational accomplishment is required. At least six months to one year of previous selling experience is required. Language Skills: Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Able to communicate on the telephone with proper etiquette. Mathematical Skills: Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator. Must be able to calculate percentages and ratios. Must be able to make change using American monetary units. Reasoning Ability: Must be able to work independently with minimal supervision. Physical Demands: This position requires constant moving, talking, hearing, reaching, and standing. Must be able to stand for at least two consecutive hours. Must be able to lift at least 30 lbs. May occasionally be required to stoop, kneel, crouch, and climb ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Other skills: Must be able to function as part of a team. Possess a strong sense of urgency. Must enjoy meeting and interacting with customers. Possess a thirst for learning This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Macy's Buford, GA, USA
Apr 21, 2019
Full time
Job Overview: The Jewelry Sales associate is responsible for providing outstanding customer service in the Jewelry & Watch Complex. This includes meeting hourly sales and Star Rewards goals on a personal and departmental basis, demonstrating superior product knowledge to customers, building a clientele using the My Client system, offering the customer our Worry No More service plan and creating a shopping experience that will make the customer feel welcome and comfortable. The Jewelry Sales associate will participate in ongoing training via the iPad as well as attend vendor and trainer facilitated trainings. Additionally, all Jewelry Sales associates participate in all aspects of ensuring the department is operating efficiently including but not limited to processing goods, merchandising, taking price changes, setting and signing sales, doing RTVs, BOPS & Fulfillment. Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process. Essential Functions: • Be proficient in use of all POS systems including Search and Send and My Client. • Be proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own. • Assist customers in all aspects of service, and qualify customer needs, figure out what's right for them by using steps of MAGIC & Fine Touch Selling. • Offer to put purchase on customer's Macy's charge account. • Suggest additional merchandise to compliment customer selection. • Maintain a professional attitude with sincerity and enthusiasm that demonstrates Macy's commitment to our customer. • Participate in pre-selling and sales driving events including trunk shows to maximize sales. • Stay informed on current promotional events and sales. • Offer and promote benefits of extended service plan to all customers purchasing Fine Jewelry & Watches. • Use clientele program to maintain customer profile and contact information to increase personal sales and build solid customer base. • Perform all aspects of fulfillment process; including, but not limited to: picking, packing, labeling, shipping and BOPS. • Offer to call other locations if merchandise is unavailable within store or offer Search & Send. • Be knowledgeable of and perform sales support functions related to Jewelry (POS procedures, iPad, Operations, Asset Protection). • Ensure proper processing, presentation, organization, storing, and replenishment of stock. Maintain Recovery & Fill in Standards. • Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented. • Perform other duties as assigned, including but not limited to watch sizing and ear piercing. • Adhere to asset protection programs and procedures to ensure audit compliance. • Perform functions in an efficient manner, as directed by the supervisor. • Regular, dependable attendance and punctuality. Qualifications: Education/Experience: • High school diploma or equivalent preferred. • Previous selling experience is required, preferably in fine jewelry. Communication Skills: • Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. • Excellent written and verbal communication skills. Mathematical Skills: • Basic math functions such as addition, subtraction, multiplication, and division. • Able to use a calculator. Reasoning Ability: • Self-starter, able to work independently and as part of a team and must have good time management skills. Physical Demands: • This position involves constant moving, talking, hearing, reaching, and standing. • Involves standing for at least two consecutive hours. • Involves lifting at least 30 lbs. • May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. • Vision abilities include close vision, color vision, depth perception, and focus adjustment. Other Skills: • Superior organizational and time management skills. • Must be able to multi-task in a fast-paced environment. • Must be able to build relationships and influence others. • Must possess a thirst for knowledge. • Ability to collaborate and function as a member of a team. • Must possess a strong sense of urgency. • Should be comfortable with the use of computers and frequent use of RF equipment. Work Hours: • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs. This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Macy's Kaneohe, HI 96744, USA
Apr 21, 2019
Full time
Job Overview: The Merchandising/Support Team Lead is responsible for providing a great shopping experience, and driving sales and profit through customer service, proper merchandising on the sales floor and accurate merchandise movement throughout the building. Duties include placement of new receipts and floor moves, stockroom organization and replenishment, fulfillment, reverse logistics, RFID, inventory, shortage control, POS transactions and other duties as needed. Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process. Essential Functions: • Provide an exceptional customer shopping experience by ensuring both the in store and online customer are always the #1 priority; • Service the customer in a helpful and friendly manner including POS transactions, credit and Plenti enrollment, and helping her to find what she is looking for; • Collaborate with Managers, Leads and Associates throughout the store to deliver a clean, neat and easy-to-shop store environment; maintain sales floor and fitting room recovery standards to include checking fitting room stalls, sorting merchandise and ensuring merchandise is worked back to sales floor immediately as time permits; • Support Omni Channel initiatives and be open to learning new technology; • Lead and motivate associates to meet and properly balance customer service and task goals; • Assist the Merchandise Team Manager with workload planning, associate task assignments and execution; flex/adjust resources as workload and business needs dictate; • Assist the Merchandise Team Manager in development of associates through consistent on-the-job training and coaching; ensure all procedures, policies, best practices and standards are understood and followed by associates; • Communicate with Operations Manager and Merchandise Team Manager on any merchandise or system issues; • Perform these functions in an efficient manner; flex between tasks as directed by Supervisor; • Adhere to Asset Protection and inventory control and compliance procedures; ; • Ensure that shortage prevention initiatives are executed; • Regular, dependable attendance and punctuality; • Collaborate with peers using planning/execution tools to coordinate merchandise movement needs with current strategies (new receipts, seasonal changes, pricing and signing initiatives, etc.); • Direct, assist in, and monitor merchandising tasks to include placement of merchandise to merchandising standards (zone-o-gram, directives and visual guidelines), stockroom maintenance and organization, and productive replenishment to the sales floor; • Direct, assist in, and monitor fulfillment tasks to include collection and transport of picked fulfillment orders to appropriate processing areas; preparing and returning BOPS/SDD orders to meet the time committed to the customer; partnership with Sales Managers on alerts and orders at risk; • Direct, assist in, and monitor reverse logistics tasks to include use of correct RF Handheld applications, timely execution and processing of damages, non-congruent transfers, store initiated transfers, return to vendor and mark out of stock merchandise, and appropriate packing and shipping standards; • Direct, assist in, and monitor timely and accurate RFID processes to include preparing for and executing tag up events, cycle counts and display audits; consistent RFID tagging standards throughout the store, and resolution of inventory issues; • Handle various responsibilities related to the physical operation of the facility, including activities required to open and close the building, as well as involvement in daily back-of-house functions. Qualifications: Education/Experience: • High School degree or equivalent. • Minimum 1 year previous merchandising or retail operations Experience. • Exceptional Customer Service Skills. Communication Skills: • Excellent written and verbal communication skills. • Ability to effectively communicate and present information to customers, peers and associates, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Mathematical Skills: • Basic math functions such as addition, subtraction, multiplication, and division. • Able to use a calculator and current technology. Reasoning Ability: • Self-starter, able to work independently and as part of a team and must have good time management skills. • Ability to delegate. Physical Demands: • This position involves constant moving and standing. Involves standing for at least two consecutive hours. Involves lifting at least 30 lbs. May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Involves close vision, color vision, depth perception, and focus adjustment. Other Skills: • Ability to train, coach, and develop a staff of associates. • Ability to delegate and follow through on projects in a timely manner. • Should be comfortable with the use of computers and frequent use of RF equipment. Work Hours: • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs. This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Macy's Schaumburg, IL, USA
Apr 21, 2019
Full time
Job Overview : The Draw vs. Commission Sales Associate is responsible for providing outstanding customer service, meeting hourly sales and Star Rewards goals on a personal and departmental basis, and demonstrating superior product knowledge to customers. To create a shopping experience that will make the customer feel welcome and comfortable. Perform other duties as assigned. Continue below for an abbreviated job summary or view the complete Job Description. Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process. Essential Functions: Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area Handle all returns courteously and professionally Determine customer needs based on personal features and other customer preference related factors Demonstrate knowledge of store products and services to build sales and minimize returns Suggest additional merchandise to compliment customer selection Qualifications: Education/Experience: No specific educational accomplishment is required. At least six months to one year of previous selling experience is required. Language Skills: Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Able to communicate on the telephone with proper etiquette. Mathematical Skills: Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator. Must be able to calculate percentages and ratios. Must be able to make change using American monetary units. Reasoning Ability: Must be able to work independently with minimal supervision. Physical Demands: This position requires constant moving, talking, hearing, reaching, and standing. Must be able to stand for at least two consecutive hours. Must be able to lift at least 30 lbs. May occasionally be required to stoop, kneel, crouch, and climb ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Other skills: Must be able to function as part of a team. Possess a strong sense of urgency. Must enjoy meeting and interacting with customers. Possess a thirst for learning This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Macy's Carlsbad, CA, USA
Apr 21, 2019
Full time
Job Overview: The Receiving Team Lead is responsible for supervising a team of associates in all functions related to the receipt and processing of merchandise entering and leaving the building as well as the upkeep of merchandise within the store and maintaining the stockroom. The associate is also responsible for fulfillment and performing other duties as necessary. Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process. Essential Functions: Be proficient in POS and MPOS systems including Search and Send, My Client and 's tablet app Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary. Provide an exceptional customer experience by ensuring the customer is always the priority Oversee receiving team in the general shipment process Ensure that all receiving activities are in accordance with productivity standards timelines Clearly communicate all policies, procedures, and standards so that they are understood and followed by associates Complete operational tasks such as trash and hanger collection Assist the Merchandise Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets Oversee replenishment of stock onto the sales floor Plan and implement the inventory process Plan and implement the markdown process Oversee customer carryout and special deliveries Participate in and oversee stockroom maintenance, organization, and housekeeping Manage the processing of damages, transfers, and return to vendor merchandise Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment Maintain department recovery standards; including fitting room go backs to standard, if applicable Follow shortage programs and procedures as they pertain to the receiving function Attend to customer service needs in a friendly and helpful manner when approached Be sensitive to store's needs and flex into other non-selling areas as needed Assign special projects as needed Perform other duties as necessary Follows shortage programs and procedures Perform these functions in an efficient manner, as directed by the Supervisor Regular, dependable attendance and punctuality Qualifications: Education/Experience: • High School Diploma or equivalent. • Minimum of one to three years experience in a supervisory position. Communication Skills: • Excellent written and verbal communication skills. Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Mathematical Skills: • Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator. Reasoning Ability: • Self-starter, able to work independently and as part of a team and must have good time management skills. Physical Demands: • This position involves constant moving and standing. Involves standing for at least two consecutive hours. Involves lifting at least 30 lbs. May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. • Involves close vision, color vision, depth perception, and focus adjustment. Other Skills: • Ability to delegate tasks to team members. Ability to collaborate and function as a member of a team. Must possess a strong sense of urgency. • Should be comfortable with the use of computers and frequent use of RF equipment. Work Hours: • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs. This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Macy's Manhasset, NY, USA
Apr 21, 2019
Full time
Job Overview: The Gift Registry Advisor is responsible for providing professional and personalized services for future brides by demonstrating advanced product knowledge and building quality registrations that ensure satisfaction and drive sales. Educate couples on the home store categories and assist with registry selections to maximize potential value. Coordinate with Area Manager of the Home Division and Store Managers to promote and develop the bridal registry program with emphasis on sales and services. The associate is also responsible for fulfillment and performing other duties as necessary. Essential Functions: Be proficient in POS and MPOS systems including Search and Send, My Client and 's tablet app Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary. Provide an exceptional customer experience by ensuring the customer is always the priority Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area Meet with couples, usually by appointment, to determine personal needs, develop merchandise preference list, and registry services needed Demonstrate a high level of product knowledge of tabletop and home store merchandise Monitor sales and registration and is responsible for achieving registration/sales objectives Actively seek out guests and family members and assist with gift selections or purchases Updates the Bridal Registry daily to ensure accuracy by including items purchased, adding and changing merchandise and personal information Ensure that all personal information in the Gift System is complete and correct and service couples with registry updates or additions Maintains clientele book to use in sending follow-ups, thank you letters, personal invitations, and other information to brides Creates Registry awareness by participating in home store team meetings and training other associates Works with Sales Manager to coordinate special events Verify availability of selected merchandise as scheduled by reviewing reports, systems, contacting buying office, and writing special orders Ensure that Registry area standards are met Solicit couples and guests to open a Macy's credit card and enroll in Registry Star Rewards Follow through with customer service issues Assist with tabletop or home store sales as needed Maintain department recovery standards; including fitting room go backs to standard, if applicable Adhere to Asset Protection and inventory control and compliance procedures Perform other duties as necessary Follows shortage programs and procedures Perform these functions in an efficient manner, as directed by the Supervisor Regular, dependable attendance and punctuality Qualifications: Education/Experience: • No specific educational accomplishments are necessary. • Two to three years specialized selling experience such as tabletop, fine jewelry, and cosmetics or previous bridal consultant. Communication Skills: • Excellent written and verbal communication skills. Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Mathematical Skills: • Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator. Reasoning Ability: • Self-starter, able to work independently and as part of a team and must have good time management skills. Physical Demands: • This position involves constant moving and standing. Involves standing for at least two consecutive hours. Involves lifting at least 30 lbs. May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. • Involves close vision, color vision, depth perception, and focus adjustment. Other Skills: • Able to use computer system/terminals to input registry information. Excellent time management skills to effectively coordinate bridal registry program in the store. Ability to collaborate and function as a member of a team. Must possess a strong sense of urgency. Should be comfortable with the use of computers and frequent use of RF equipment. Work Hours: • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs. This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Macy's Chandler, AZ, USA
Apr 21, 2019
Full time
Job Overview: With a role as a Counter Manager in the Macy's Cosmetics Department, you will be responsible for supervising the complete operations of a cosmetics line, including developing a team of highly productive Beauty Advisors. Additionally, you will make one-on-one connections with customers to learn their sense of beauty and style, develop your artistic side through customer consultation and make-up and product application, and attain a sense of accomplishment when your skills combine with your passion for beauty to reach personal and team sales goals. Performs other duties as assigned. The summary below may not include all the essential functions and qualifications for this position. For more information, we encourage you to review the complete job description by clicking here . Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process. Essential Functions: Recruit, train, coach, motivate and develop new and incumbent associates on company policies and procedures, product knowledge, and personal/department productivity goals Alert Sales Manager of needs and concerns of the business and staff Communicate regularly with vendors, planners, distributors, and buyers regarding stock needs, customer preferences, and special events Develop and implement business-driving events and ensure proper execution to achieve counter productivity goals; Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results; Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration; Regular, dependable attendance & punctuality. Qualifications: Education/Experience : High school diploma or equivalent. A minimum of one year of previous selling experience required, preferably in Cosmetics. Previous supervisory experience preferred Communication Skills: Ability to read, write, and interpret general business reports and labels including warnings and ingredient lists on products. Ability to effectively communicate with and present information to customers, vendors, buyers, peers, and all levels of management Mathematical Skills: Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator and calculate percentages and ratios. Must be able to make change in American monetary units Other Skills: Superior organizational and time management skills. Must be able to build relationships and influence others. Ability to set and achieve goals. Ability to multi-task in a fast-paced environment. Must posses a strong sense of urgency and a thirst for knowledge. Must be able to lead by example Work Hours: Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs. This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Macy's Nashua, NH, USA
Apr 21, 2019
Full time
Job Overview: With a role as a Counter Manager in the Macy's Cosmetics Department, you will be responsible for supervising the complete operations of a cosmetics line, including developing a team of highly productive Beauty Advisors. Additionally, you will make one-on-one connections with customers to learn their sense of beauty and style, develop your artistic side through customer consultation and make-up and product application, and attain a sense of accomplishment when your skills combine with your passion for beauty to reach personal and team sales goals. Performs other duties as assigned. The summary below may not include all the essential functions and qualifications for this position. For more information, we encourage you to review the complete job description by clicking here . Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process. Essential Functions: Recruit, train, coach, motivate and develop new and incumbent associates on company policies and procedures, product knowledge, and personal/department productivity goals Alert Sales Manager of needs and concerns of the business and staff Communicate regularly with vendors, planners, distributors, and buyers regarding stock needs, customer preferences, and special events Develop and implement business-driving events and ensure proper execution to achieve counter productivity goals; Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results; Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration; Regular, dependable attendance & punctuality. Qualifications: Education/Experience : High school diploma or equivalent. A minimum of one year of previous selling experience required, preferably in Cosmetics. Previous supervisory experience preferred Communication Skills: Ability to read, write, and interpret general business reports and labels including warnings and ingredient lists on products. Ability to effectively communicate with and present information to customers, vendors, buyers, peers, and all levels of management Mathematical Skills: Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator and calculate percentages and ratios. Must be able to make change in American monetary units Other Skills: Superior organizational and time management skills. Must be able to build relationships and influence others. Ability to set and achieve goals. Ability to multi-task in a fast-paced environment. Must posses a strong sense of urgency and a thirst for knowledge. Must be able to lead by example Work Hours: Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs. This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Macy's Lake Grove, NY, USA
Apr 21, 2019
Full time
Job Overview: The Women's Shoes Consultant is responsible for providing an exceptional shopping experience by demonstrating superior product knowledge to our Women's Shoes clients and handles all service experiences with the appropriate level of speed and efficiency. The Consultant will make our clients the top priority upon arrival, throughout their visit, and, ultimately, their departure. The Consultant will use all selling and informational tools available, and introduce self-service learnings where necessary, to enhance our client's selection environment and make Macy's a Women's Shoes destination of choice. Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process. Essential Functions: • Provide an exceptional customer experience by ensuring the customer is always the priority. • Determine customer needs based on personal features and other customer preference related factors. • Demonstrate knowledge of store products and services to build sales and minimize returns, including Macy's Loyalty Programs. • Suggest additional merchandise to compliment customer selection • Develop product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer. • Be proficient in POS and MPOS systems including Search and Send, My Client and existing tablet apps. • Develop a clientele base with the ultimate goal of customers shopping only at Macy's Women's Shoes. • Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own. • Assist customers in all aspects of service fulfillment (i.e. BOPS) with speed and efficiency. • Acknowledge customers In a friendly and helpful manner and greet when they enter department. • Handle returns courteously and professionally; suggest new merchandise so the customer doesn't leave the store empty handed. • Offer to call other locations if merchandise is unavailable within store. • Offer to put purchase on customer's Macy's charge account toward the end of the shopping experience. • Reinforce customer's selection and package merchandise with care. • Responsible for achieving sales goals and loyalty goals. • Be aware of current promotional events and sales. • Maintain good housekeeping and department recovery standards. • Adhere to Asset Protection and inventory control and compliance procedures. • Regular, dependable attendance & punctuality. Qualifications: Education/Experience: • No specific educational accomplishment is required. • Previous selling experience and product knowledge in Women's Shoes preferred, but not required. Communication Skills: • Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. • Ability to effectively communicate with customers, peers, and management. • Able to communicate on the telephone with proper etiquette. Mathematical Skills: • Basic math functions such as addition, subtraction, multiplication, and division. • Able to use a calculator. • Must be able to calculate percentages and ratios. • Must be able to make change using American monetary units. Reasoning Ability: • Ability to work as part of a team, or independently with minimal supervision. Physical Demands: • This position involves constant moving, talking, hearing, reaching, standing for at least two consecutive hours, • Involves lifting at least 30 lbs. • May occasionally involve stooping, kneeling, crouching, and climbing ladders. • Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Other Skills: • Must enjoy meeting and interacting with customers. • Possess strong sense of urgency and a thirst for learning. Work Hours: • Ability to work a flexible schedule, including mornings, evenings, and weekends, and busy events such as the day after Thanksgiving, special Big Event days, and the day after Christmas, based on department and store/company needs. This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Macy's Palo Alto, CA, USA
Apr 21, 2019
Full time
Job Overview: With a role in the Macy's Cosmetics Department, you will have the opportunity to help others look their best every day. You'll make one-on-one connections with customers to learn their sense of beauty and style, develop your artistic side through customer consultation and make-up and product application, and attain a sense of accomplishment when your skills combine with your passion for beauty to reach personal and team sales goals. Previous cosmetics experience is nice to have, but is not required to begin a career in beauty at Macy's. Performs other duties as assigned. The summary below may not include all the essential functions and qualifications for this position. For more information, we encourage you to review the complete job description by clicking here . Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process. Essential Functions: Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration Partner with Sales Manager and Counter Manager to identify business driving opportunities and stock needs Develop a repeat-business customer base in order to regularly communicate: upcoming events, new merchandise receipts and product replenishment to increase incremental sales Participate in pre-selling and sales driving events as well as processing of new receipts, damages, testers, and return to vendors (RTVs) Attend product training classes and seminars Regular, dependable attendance & punctuality Qualifications: Education /Experience High school diploma or equivalent. Previous cosmetic or fragrance sales experience a plus Communication Skills Ability to read, write, and interpret labels including warnings and ingredient lists on products. Ability to effectively communicate with and present information to customers, vendors, buyers, peers, and all levels of management Mathematical Skills Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator. Must be able to calculate percentages and ratios. Must be able to make change using American Monetary units. Other Skills Superior organizational and time management skills. Must be able to build relationships and influence others. Ability to set and achieve goals. Ability to multi-task in a fast-paced environment. Must possess a strong sense of urgency and a thirst for knowledge. Must be able to lead by example. Work Hours Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs. This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.