Hendrick Automotive Group

Hendrick Automotive Group Charlotte, NC, USA
Jul 06, 2020
Full time
Location: 6030 East Independence Blvd, Charlotte, North Carolina 28212 Summary: To assist in the daily office responsibilities and to provide administrative support to department management. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include the following: Answers incoming calls in a courteous and professional manner. Takes accurate messages. Directs calls to the appropriate department or person. Directs customers to the appropriate department or person. Prepares correspondence, reports, and other documents as assigned Performs filing Processes the mail and prepares overnight deliveries Keeps itineraries and schedules Operates office machines Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations....
Hendrick Automotive Group Charlotte, NC, USA
Jul 01, 2020
Full time
Location: Charlotte, North Carolina Summary: Primarily responsible for lead generation activities in support of the company's sales and service goals. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include the following: Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment. Log all customer comments into Dealership Management System Schedule follow-up contact if no appointment is made in Dealership Management System Confirm scheduled appointments with future customers. Post scheduled appointments on appointment board in the Business Development Center. Re-schedule "no-show" customer appointments. Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed. Maintain and update customer changes in database. Contact current customer base on...