Voya Financial Minneapolis, MN, USA
Feb 20, 2019Full time
As part of the application process, a candidate account is required to log in and view application(s). Please be sure to check email regularly for information regarding our employment process. Profile Summary: We are searching for multiple Customer Service Representatives to work in Voya's Employee Benefits Contact Center in Downtown Minneapolis, supporting customers with Life Insurance policies. Profile Description: Promptly responds to customer phone calls and inquiries. Provides information to participants about various features of specific plans and sends literature as requested. Escalates more complex questions and records and verifies transactions requested by participants. Processes requests or forwards to appropriate parties. May be asked to follow up with customers once their issue is resolved. Fields questions about new product and services implementation. Contributes to process improvement through suggesting streamlining measures, processing changes, and new technologies. Provide professional, reliable and prompt service to customers, develop relationships with external and internal partners, as they effectively troubleshoot, prioritize, and multi-task. Complies with all division policies and regulatory requirements. Other duties as assigned. Knowledge & Experience: 1+ years of customer service experience BA/BS preferred but not required Individual must be customer focused, self-motivated, and enjoy working in a busy call center environment. Strong verbal and written communication Bi-Lingual (English/Spanish) is a plus Willingness and ability to learn about Voya's Employee Benefits products The successful candidate will need to maintain a business-driven mindset by placing the customer first and demonstrating a sense of urgency at all times. #CB Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture: Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. Team Mentality: Partnering effectively to drive our culture and execute on our common goals. Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Learn more about Critical Skills .