Globe Life Insurance

Globe Life Insurance Texas, USA
Dec 07, 2019
Full time
At Globe Life, we really do value our employees and it shows! We make sure you have your own dedicated personal work space and we don't make overtime mandatory-that is truly optional scheduling. Employees at Globe Life are dedicated to their work and we are dedicated to our employees and want to give you peace of mind for your future retirement. After 5 years of working together, Globe Life provides a company funded pension plan for employees. On a day to day basis, you will enjoy a company culture that embraces individuality, celebrates our successes, offers an attractive employee benefits package, and fosters personal development and seeks to promote internal talent. As a member of our CSR Team you will be providing exceptional service by ensuring all inquiries and issues are handled promptly and professionally through the use of multiple systems. With the training we provide you, your objective will be to focus on first contact resolution and high customer satisfaction while maintaining adherence to defined operational standards set for CSR's (i.e. attendance, utilization, call quality, etc..). The Customer Service Representatives acts on behalf of Globe Life Inc as First tier support for all customer inquiries and is required to effectively communicate and resolve each related issue. This position is also required to assist with important department and company initiatives, on an as needed basis. On a day to day basis you will: • Assist with daily call volume. Some of the customer service representatives will return calls or contact clients regarding their policies. • Provide accurate answers or next steps to customer inquiries in a professional and courteous manner. • Document or verify information into the contact system. • Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.). • Reinforce the benefits of Globe Life policies when appropriate while interacting with clients. • Solve issues with tact, compassion, and a positive attitude should a client be experiencing a life event. • Professionally handle and resolve escalated issues. • Meet quality assurance requirements and other key performance (KPI) metrics. Some of our benefits include: • A company-funded pension plan • Paid vacation • Paid personal time Education requirements • High school diploma or equivalent. Experience requirements • Previous experience in a customer service role. Qualifications • Ask probing questions, understand concerns, and overcome objections. • Learn new computer systems. • Understand customer service principles and practices. • Possess a professional and friendly attitude and be able to quickly develop a rapport with customers. • Type 25-30 wpm. We are an Equal Opportunity Employer. By submitting this form you agree to receive email and text message communications from Globe Life and its recruiting agents regarding recruitment events and the advancement of your application for employment with Globe Life.
Globe Life Insurance Waco, TX, USA
Dec 06, 2019
Full time
At Globe Life, we really do value our employees and it shows! We make sure you have your own dedicated personal work space and we don't make overtime mandatory-that is truly optional scheduling. Employees at Globe Life are dedicated to their work and we are dedicated to our employees and want to give you peace of mind for your future retirement. After 5 years of working together, Globe Life provides a company funded pension plan for employees. On a day to day basis, you will enjoy a company culture that embraces individuality, celebrates our successes, offers an attractive employee benefits package, and fosters personal development and seeks to promote internal talent. After you apply, we schedule an interview. Some of our conversation will be about the different types of customer service roles available at Globe Life. Each customer service representative is dedicated to one focus area of our business, so you won't be bounced from one department to another. You will be given training, coaching, and all the tools to support your success in providing stellar service by knowing the answers and fixing problems for the people you interact with in your work day. As a customer service representative, you may choose to be on the team that handles information gathering (namely the data input that supports our underwriting department). Or maybe you like to find answers to questions and build a rapport with the customer by explaining details of a policy to them. You could also field calls, emails, and the online chat service, providing prompt and professional support to our customer base. All of the customer service focuses have a common goal of high customer satisfaction by providing top notch service and support. On a day to day basis you will: • Assist with daily call volume. Some of the customer service representatives will return calls or contact clients regarding their policies. • Provide accurate answers or next steps to customer inquiries in a professional and courteous manner. • Document or verify information into the contact system. • Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.). • Reinforce the benefits of Globe Life policies when appropriate while interacting with clients. • Solve issues with tact, compassion, and a positive attitude should a client be experiencing a life event. • Professionally handle and resolve escalated issues. • Meet quality assurance requirements and other key performance (KPI) metrics. Some of our benefits include: • A company-funded pension plan • Paid vacation • Paid personal time Education requirements • High school diploma or equivalent. Experience requirements • Previous experience in a customer service role. Qualifications • Ask probing questions, understand concerns, and overcome objections. • Learn new computer systems. • Understand customer service principles and practices. • Possess a professional and friendly attitude and be able to quickly develop a rapport with customers. • Type 25-30 wpm. We are an Equal Opportunity Employer. By submitting this form you agree to receive email and text message communications from Globe Life and its recruiting agents regarding recruitment events and the advancement of your application for employment with Globe Life.
Globe Life Insurance Waco, TX, USA
Dec 01, 2019
Full time
We are now hiring Part-Time Telephone Verification Representatives. As a Telephone Verification Representative you are responsible for verifying life and health insurance applications directly with potential customers, which is a vital part of our company's New Business and Underwriting process. The information you verify and gather directly relates to determining whether the company will decline or issue a policy. You can also expect to: • Handle inbound and outbound telephone calls with potential customers • Accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. We offer a friendly, casual work environment and an excellent earning potential-you can earn an hourly wage plus bonus based on performance. Qualifications • Must be outgoing and hardworking. • Must have a desire to learn and grow within the company. • Must be a self-starter. • Detail-oriented. • Friendly, efficient, and a good listener. • Minimum typing requirement of 30 wpm. • Proficient use of the computer, keyboard functions, and Microsoft Office. • Knowledge of medical terminology and spelling is a plus. Responsibilities • Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment. • Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed. • Clearly explain the application process to potential customers. • Accurately complete additional paperwork as needed. • Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database. • Transfer calls to appropriate department as needed. • Successfully meet the minimum expectation for departmental key performance indicators (K.P.I.s) Skills • Ability to work independently. • Ability to multi-task. • Ability to work under pressure. • Excellent oral and written communication skills. • Excellent organization and time management skills. • Superior customer service skills. We are an Equal Opportunity Employer. By submitting this form you agree to receive email and text message communications from Globe Life and its recruiting agents regarding recruitment events and the advancement of your application for employment with Globe Life.
Globe Life Insurance Texas, USA
Dec 01, 2019
Full time
We are now hiring Part Time Customer Retention Representatives to join our growing team! As a member of the Customer Service team you base will start at $15/hr plus commission and performance bonuses. You will have various work schedules available, paid training, and additional pay for evening shifts. Also, if you are bilingual, let us know-you will earn additional pay! Some of our benefits include: • A company-funded pension plan • Paid vacation • Paid personal time • Health, Dental, Vision, Life Insurance • 401(k) As a Customer Retention Representative, you may choose to be on the team that handles information gathering (namely the data input that supports our underwriting department). Or maybe you like to find answers to questions and build a rapport with the customer by explaining details of a policy to them. You could also field calls, emails, and the online chat service, providing prompt and professional support to our customer base. All of the customer service focuses have a common goal of high customer satisfaction by providing top notch service and support. After you apply, we schedule an interview. Some of our conversation will be about the different types of customer service roles available at Globe Life. Each customer service representative is dedicated to one focus area of our business, so you won't be bounced from one department to another. You will be given training, coaching, and all the tools to support your success in providing stellar service by knowing the answers and fixing problems for the people you interact with in your work day. Education requirements • A high school diploma or equivalent. Experience requirements • Previous experience in a customer service role. Qualifications • Must have Microsoft Office user knowledge and typing skills. Responsibilities On a day to day basis you will: • Assist with daily call volume. Some of the customer service representatives will return calls or contact clients regarding their policies. • Provide accurate answers or next steps to customer inquiries in a professional and courteous manner. • Document or verify information into the contact system. • Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.). • Reinforce the benefits of Globe Life policies when appropriate while interacting with clients. • Solve issues with tact, compassion, and a positive attitude should a client be experiencing a life event. • Professionally handle and resolve escalated issues. • Meet quality assurance requirements and other key performance (KPI) metrics. Skills You must be able to: • Ask probing questions, understand concerns, and overcome objections. • Have an aptitude for Medical Terminology and Insurance Terminology. • Learn new computer systems. • Understand customer service principles and practices. • Possess a professional and friendly attitude and be able to quickly develop a rapport with customers. Work hours • Schedule A: 12pm-8pm, Tuesday-Friday and 8am-4pm, Saturday. • Schedule B: 12pm-8pm, Tuesday-Friday and 8am-4pm, Saturday. • Schedule C: 8am-5pm, Monday-Friday. Eligible for shift-bid at 6 months of employment. At Globe Life, we really do value our employees and it shows! We make sure you have your own dedicated personal work space and we don't make overtime mandatory-that is truly optional scheduling. Employees at Globe Life are dedicated to their work and we are dedicated to our employees and want to give you peace of mind for your future retirement. After 5 years of working together and being vested, Globe Life provides a company-funded pension plan for employees. On a day to day basis, you will enjoy a company culture that embraces individuality, celebrates our successes, offers an attractive employee benefits package, and fosters personal development and seeks to promote internal talent. We are an Equal Opportunity Employer. By submitting this form you agree to receive email and text message communications from Globe Life and its recruiting agents regarding recruitment events and the advancement of your application for employment with Globe Life.
Globe Life Insurance Omaha, NE, USA
Dec 01, 2019
Full time
Globe Life is now hiring Part-Time Data Verification Customer Service Representatives (CSR) to join our team! Compensation for this position is hourly during training and then goes to a pay for performance system where you can determine your pay! There is great potential! As an employee at Globe Life, on a day-to-day basis you will enjoy a company culture that embraces individuality, celebrates our successes, offers an attractive employee benefits package, fosters personal development, and seeks to promote internal talent. In the Data Verification CSR role, you will be a part of our Quality Assurance Department, and will be responsible for verifying life and health insurance applications directly with potential customers. You will be a vital part of our company's New Business and Underwriting process. As a Data Verification CSR, you will conduct outbound calls and take appropriate action with each. You will interact with potential, current, and future customers and thoroughly document the interaction using appropriate resources while maintaining proper adherence to the procedures and policies of this department. The information you verify and gather directly relates to determining whether the company will decline or issue a policy. Education requirements • A high school diploma or equivalent. Experience requirements • At least 1 year of experience in a customer service role. Qualifications • Must have Microsoft Office user knowledge and typing skills. • Ability to type a minimum of 30 WPM • Medical Terminology familiarity preferred • Proficient use of the computer with an emphasis in basic Microsoft Excel. • Must be able to work Saturday mornings Responsibilities On a day to day basis you will: • Assist with daily call volume. Some of the customer service representatives will return calls or contact clients regarding their policies. • Provide accurate answers or next steps to customer inquiries in a professional and courteous manner. • Document or verify information into the contact system. • Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.). • Reinforce the benefits of Globe Life policies when appropriate while interacting with clients. • Solve issues with tact, compassion, and a positive attitude should a client be experiencing a life event. • Professionally handle and resolve escalated issues. • Meet quality assurance requirements and other key performance (KPI) metrics. Skills You must be able to: • Ask probing questions, understand concerns, and overcome objections. • Have an aptitude for Medical Terminology and Insurance Terminology. • Learn new computer systems. • Understand customer service principles and practices. • Possess a professional and friendly attitude and be able to quickly develop a rapport with customers. Work hours • 3 or 4 weekdays from 5pm-9pm and Saturday from 8am-12pm. You'll accrue personal and vacation time whether working full- or part-time and be paid for training. As a full-time employee you are also eligible to enroll in health, dental, vision, life, 401(k) and pension plan. About Us: At Globe Life, we really do value our employees and it shows! We make sure you have your own dedicated personal work space and we don't make overtime mandatory-that is truly optional scheduling. Employees at Globe Life are dedicated to their work and we are dedicated to our employees and want to give you peace of mind for your future retirement. We are an Equal Opportunity Employer. By submitting this form you agree to receive email and text message communications from Globe Life and its recruiting agents regarding recruitment events and the advancement of your application for employment with Globe Life.
Globe Life Insurance Waco, TX, USA
Nov 30, 2019
Full time
Globe Life has an exciting opportunity for a Customer Retention Specialist in our Customer Service and Retention department. This is a full-time, 2nd shift position with no weekend scheduling. As the Customer Retention Specialist you will: • Maintain direct contact with policyholders by telephone. • Retain current policyholder business by explaining current benefits. • Collect past due premiums and • Offer methods to satisfy their insurance needs. There is no cold calling in this position. This position is structured so that advancement to a Senior Conservation Specialist Position (LG5) is automatic after one year of service. Education requirements • High school diploma or equivalent. Experience requirements • Internal candidates applying for this position must have 1 year experience in Policy Owner Service. Qualifications • Minimum typing requirement of 30 wpm. Responsibilities • Service inbound calls from current policyholders with the intent of cancelling their insurance benefits. • Place outbound calls to current policyholders regarding coverage, premium, and other policy information. • Record the outcome of the calls. • Perform research necessary to effectively answer policy holder questions and concerns. • Compose business letters and effectively communicate in writing and verbally. Skills • Ability to work independently and make judgement decisions. • Ability to understand and apply a variety of oral and written instructions. • Ability to operate standard office equipment as well as software packages required by the department. • Must demonstrate initiative. • Proficient communication skills including proper grammar, word usage, and punctuation in writing and verbally. Work hours • 2nd shift: Monday-Friday, 12pm-9pm. No weekends. • Training: Monday-Friday, 8am-5pm. We are an Equal Opportunity Employer. By submitting this form you agree to receive email and text message communications from Globe Life and its recruiting agents regarding recruitment events and the advancement of your application for employment with Globe Life.
Globe Life Insurance Texas, USA
Nov 27, 2019
Full time
Globe Life corporate office is now hiring Inside Sales Agents. Compensation is $17/hr plus commission and bonuses! As the Call Center Sales Agent you are responsible for receiving and making calls with the intent of promoting and selling Globe Life Insurance products to new and existing customers. You will provide consultative sales support to match new and existing customers to the products that best meets their needs. We offer paid training, a competitive pay, plus incentive pay to make sure you receive the rewards for your efforts. Receive a $300 bonus at 6 months of being employed with us and an additional $200 after a year! If you want to work in a fun, winning environment, then apply today! Education requirements • High school diploma or equivalent Experience requirements • 2 years of sales experience is preferred. Experience in an Inbound/Outbound Call Center is a plus. Qualifications • State of Texas General Life, Accident, and Health Insurance License is preferred, but not required. We will assist you with the licensing! • Must obtain the required state licenses within the time period designated by the department/company. • Proficient with technology with emphasis in Microsoft Excel, Outlook and Adobe. Responsibilities • Sell insurance products to new and existing customers. • Track sales results. • Report results and trends. • Participate in extensive product training to learn policy terms and underwriting guidelines. • Handle inbound calls and make follow-up calls. • Build and maintain customer relationships. • Remain responsible for Continuing Education. • Close business and generate revenue for the company. • Close new accounts by interacting with customers primarily via telephone or email. • Provide exceptional customer service and form strong client relationships. • Responsible for daily outbound calls to clients and prospective clients. Skills • Excellent written and verbal communication skills with ability to speak clearly and excellent phone voice. • Self-motivated team player, goal-oriented, and driven to succeed. • Be confident, passionate, and patient. • Organizational skills with the ability to multitask by talking, using technology and listening. • Must be a sales-driven person skilled at interacting with the public by phone. Work hours • Week 1: Monday-Friday, 11:30am-8pm • Week 2: Monday-Friday, 11:30am-8pm and Saturday 8:30am-5pm w/1 weekday off • Rotating Saturdays are required. About us: At Globe Life, we really do value our employees and it shows! We make sure you have your own dedicated personal work space and we don't make overtime mandatory-that is truly optional scheduling. Employees at Globe Life are dedicated to their work and we are dedicated to our employees and want to give you peace of mind for your future retirement. After 5 years of working together and being vested, Globe Life provides a company-funded pension plan for employees. On a day to day basis, you will enjoy a company culture that embraces individuality, celebrates our successes, offers an attractive employee benefits package, and fosters personal development and seeks to promote internal talent. Globe Life is an Equal Opportunity Employer. By submitting this form you agree to receive email and text message communications from Globe Life and its recruiting agents regarding recruitment events and the advancement of your application for employment with Globe Life.