Globe Life Insurance

Globe Life Insurance Texas, USA
Feb 21, 2020
Full time
We are now hiring a Customer Retention Representative to work in our corporate office in McKinney, TX located in Stonebridge Ranch. As a member of the Customer Service team your base starts at $15/hr with plus commission and bonuses for performance. You will have various work schedules available, paid training, and additional pay for evening shifts. Also, if you are bilingual, let us know-you will earn additional pay! Some of our benefits include: • A company-funded pension plan • Paid vacation • Paid personal time • Health, Dental, Vision, Life Insurance • 401(k) As a Customer Retention Representative, you may choose to be on the team that handles information gathering (namely the data input that supports our underwriting department). Or maybe you like to find answers to questions and build a rapport with the customer by explaining details of a policy to them. You could also field calls, emails, and the online chat service, providing prompt and professional support to our customer base. All of the customer service focuses have a common goal of high customer satisfaction by providing top notch service and support. After you apply, we schedule an interview. Some of our conversation will be about the different types of customer service roles available at Globe Life. Each customer service representative is dedicated to one focus area of our business, so you won't be bounced from one department to another. You will be given training, coaching, and all the tools to support your success in providing stellar service by knowing the answers and fixing problems for the people you interact with in your work day. Education requirements • A high school diploma or equivalent. Some college is preferred. Experience requirements • Previous experience in a customer service role. Qualifications • Must have Microsoft Office user knowledge and typing skills. Responsibilities On a day to day basis you will: • Assist with daily call volume. Some of the customer service representatives will return calls or contact clients regarding their policies. • Provide accurate answers or next steps to customer inquiries in a professional and courteous manner. • Document or verify information into the contact system. • Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.). • Reinforce the benefits of Globe Life policies when appropriate while interacting with clients. • Solve issues with tact, compassion, and a positive attitude should a client be experiencing a life event. • Professionally handle and resolve escalated issues. • Meet quality assurance requirements and other key performance (KPI) metrics. Skills You must be able to: • Ask probing questions, understand concerns, and overcome objections. • Have an aptitude for Medical Terminology and Insurance Terminology. • Learn new computer systems. • Understand customer service principles and practices. • Possess a professional and friendly attitude and be able to quickly develop a rapport with customers. Work hours • Location is closed on Christmas and Thanksgiving Day About us: At Globe Life, we really do value our employees and it shows! We make sure you have your own dedicated personal work space and we don't make overtime mandatory-that is truly optional scheduling. Employees at Globe Life are dedicated to their work and we are dedicated to our employees and want to give you peace of mind for your future retirement. After 5 years of working together and being vested, Globe Life provides a company-funded pension plan for employees. On a day to day basis, you will enjoy a company culture that embraces individuality, celebrates our successes, offers an attractive employee benefits package, and fosters personal development and seeks to promote internal talent. We are an Equal Opportunity Employer.
Globe Life Insurance Texas, USA
Feb 21, 2020
Full time
We are now hiring Part Time Customer Retention Representatives to join our growing team! As a member of the Customer Service team you base will start at $15/hr plus commission and performance bonuses. You will have various work schedules available, paid training, and additional pay for evening shifts. Also, if you are bilingual, let us know-you will earn additional pay! Some of our benefits include: • A company-funded pension plan • Paid vacation • Paid personal time • Health, Dental, Vision, Life Insurance • 401(k) As a Customer Retention Representative, you may choose to be on the team that handles information gathering (namely the data input that supports our underwriting department). Or maybe you like to find answers to questions and build a rapport with the customer by explaining details of a policy to them. You could also field calls, emails, and the online chat service, providing prompt and professional support to our customer base. All of the customer service focuses have a common goal of high customer satisfaction by providing top notch service and support. After you apply, we schedule an interview. Some of our conversation will be about the different types of customer service roles available at Globe Life. Each customer service representative is dedicated to one focus area of our business, so you won't be bounced from one department to another. You will be given training, coaching, and all the tools to support your success in providing stellar service by knowing the answers and fixing problems for the people you interact with in your work day. Education requirements • A high school diploma or equivalent. Experience requirements • Previous experience in a customer service role. Qualifications • Must have Microsoft Office user knowledge and typing skills. Responsibilities On a day to day basis you will: • Assist with daily call volume. Some of the customer service representatives will return calls or contact clients regarding their policies. • Provide accurate answers or next steps to customer inquiries in a professional and courteous manner. • Document or verify information into the contact system. • Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.). • Reinforce the benefits of Globe Life policies when appropriate while interacting with clients. • Solve issues with tact, compassion, and a positive attitude should a client be experiencing a life event. • Professionally handle and resolve escalated issues. • Meet quality assurance requirements and other key performance (KPI) metrics. Skills You must be able to: • Ask probing questions, understand concerns, and overcome objections. • Have an aptitude for Medical Terminology and Insurance Terminology. • Learn new computer systems. • Understand customer service principles and practices. • Possess a professional and friendly attitude and be able to quickly develop a rapport with customers. Work hours 3 or 4 weeks days (5:30-9:30p) and a half day on Saturday (8a-12p). Eligible for shift-bid at 6 months of employment. At Globe Life, we really do value our employees and it shows! We make sure you have your own dedicated personal work space and we don't make overtime mandatory-that is truly optional scheduling. Employees at Globe Life are dedicated to their work and we are dedicated to our employees and want to give you peace of mind for your future retirement. After 5 years of working together and being vested, Globe Life provides a company-funded pension plan for employees. On a day to day basis, you will enjoy a company culture that embraces individuality, celebrates our successes, offers an attractive employee benefits package, and fosters personal development and seeks to promote internal talent. We are an Equal Opportunity Employer. By submitting this form you agree to receive email and text message communications from Globe Life and its recruiting agents regarding recruitment events and the advancement of your application for employment with Globe Life.
Globe Life Insurance Waco, TX, USA
Feb 21, 2020
Full time
We are now hiring Telephone Verification Representatives for the Waco, TX American Income Life business line of Globe Life. As a Telephone Verification Representative you are responsible for verifying life and health insurance applications directly with potential customers, which is a vital part of our company's New Business and Underwriting process. The information you verify and gather directly relates to determining whether the company will decline or issue a policy. You can also expect to: • Handle inbound and outbound telephone calls with potential customers • Accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. We offer a friendly, casual work environment and an excellent earning potential-you can earn an hourly wage plus bonus based on performance. Qualifications • Must be outgoing and hardworking. • Must have a desire to learn and grow within the company. • Must be a self-starter. • Detail-oriented. • Friendly, efficient, and a good listener. • Minimum typing requirement of 30 wpm. • Proficient use of the computer, keyboard functions, and Microsoft Office. • Knowledge of medical terminology and spelling is a plus. Responsibilities • Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment. • Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed. • Clearly explain the application process to potential customers. • Accurately complete additional paperwork as needed. • Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database. • Transfer calls to appropriate department as needed. • Successfully meet the minimum expectation for departmental key performance indicators (K.P.I.s) Skills • Ability to work independently. • Ability to multi-task. • Ability to work under pressure. • Excellent oral and written communication skills. • Excellent organization and time management skills. • Superior customer service skills. We are an Equal Opportunity Employer.
Globe Life Insurance Waco, TX, USA
Feb 21, 2020
Full time
Globe Life's American Income Life line of business has an exciting opportunity for a Customer Retention Specialist in our Customer Service and Conservation department. This is a full-time, 2nd shift position with no weekend scheduling. As a Customer Retention Representative you'll handle inbound and outbound telephone calls with customers who are calling to cancel their insurance coverage and/or place calls to current policyholders regarding coverage, premium due, as well as other policy information. You'll answer questions about policy benefits and premiums and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with excellent earning potential - hourly wage plus bonus based on performance. This position is structured so that you are eligible to apply to the Senior Conservation Specialist Position (LG5) after one year of service. Education requirements • High school diploma or equivalent. Experience requirements • Internal candidates applying for this position must have 1 year experience in Policy Owner Service. Qualifications • Minimum typing requirement of 30 wpm. • Must be an outgoing, hardworking self-starter. • Must be able to work independently. • Detail-oriented. Responsibilities • Service inbound calls from current policyholders with the intent of cancelling their insurance benefits. • Place outbound calls to current policyholders regarding coverage, premium, and other policy information. • Record the outcome of the calls. • Perform research necessary to effectively answer policy holder questions and concerns. • Compose business letters and effectively communicate in writing and verbally. Skills • Ability to work independently and make judgement decisions. • Ability to understand and apply a variety of oral and written instructions. • Ability to operate standard office equipment as well as software packages required by the department. • Must demonstrate initiative. • Proficient communication skills including proper grammar, word usage, and punctuation in writing and verbally. Work hours • 2nd shift: Monday-Friday, 12pm-9pm. No weekends. • Training: Monday-Friday, 8am-5pm. We are an Equal Opportunity Employer. By submitting this form you agree to receive email and text message communications from Globe Life and its recruiting agents regarding recruitment events and the advancement of your application for employment with Globe Life.
Globe Life Insurance Waco, TX, USA
Feb 21, 2020
Full time
Globe Life's American Income Life line of business has an exciting opportunity for a Customer Retention Specialist in our Customer Service and Conservation department. This is a part-time, 2nd shift position with no weekend scheduling. We're looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail-oriented. As a Customer Retention Representative you'll handle inbound and outbound telephone calls with customers who are calling to cancel their insurance coverage and/or place calls to current policyholders regarding coverage, premium due, as well as other policy information. You'll answer questions about policy benefits and premiums and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with excellent earning potential - hourly wage plus bonus based on performance. This position is structured so that you are eligible to apply to the Senior Conservation Specialist Position (LG5) after one year of service. Education requirements • High school diploma or equivalent. Experience requirements • Internal candidates applying for this position must have 1 year experience in Policy Owner Service. Qualifications • Minimum typing requirement of 30 wpm. Responsibilities • Service inbound calls from current policyholders with the intent of cancelling their insurance benefits. • Place outbound calls to current policyholders regarding coverage, premium, and other policy information. • Record the outcome of the calls. • Perform research necessary to effectively answer policy holder questions and concerns. • Compose business letters and effectively communicate in writing and verbally. Skills • Ability to work independently and make judgement decisions. • Ability to understand and apply a variety of oral and written instructions. • Ability to operate standard office equipment as well as software packages required by the department. • Must demonstrate initiative. • Proficient communication skills including proper grammar, word usage, and punctuation in writing and verbally. Work hours • 2nd shift: Monday-Friday, 5pm-9pm and 8am-12pm on Saturdays. • Training: Monday-Friday, 8am-5pm. We are an Equal Opportunity Employer. By submitting this form you agree to receive email and text message communications from Globe Life and its recruiting agents regarding recruitment events and the advancement of your application for employment with Globe Life.
Globe Life Insurance Texas, USA
Feb 21, 2020
Full time
Globe Life is is seeking outgoing people and friendly Bilingual voices! We have great opportunities available at our call center in McKinney, Texas for part-time bilingual (Spanish English) Customer Service Representatives for Quality Assurance Verification (QAC). Part-Time Schedules are 4 weekdays from 4:00p or 5:00p-9:00p and Saturdays from 8a-12p. We are looking for people that are self starters that want to be recognized and incentified based on their personal performance. Bilingual pay differential is available to those who pass the language competency assessment. There is no cold calling and no sales. You will be calling people that have applied to have an insurance policy and verifying the information on the application is accurate. Compensation for this position is hourly during training and then goes to a pay for performance system where your performance determines your pay! There is great earning potential! Some of our employee benefits include: • A company-funded pension plan • Paid vacation • Paid personal time As a CSR for Quality Assurance, you will conduct outbound calls and take appropriate action with each. You will interact with potential, current, and future customers and thoroughly document the interaction using appropriate resources while maintaining proper adherence to the procedures and policies of this department. This position is a vital part of our Company's New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy. Education requirements • A high school diploma or equivalent. Experience requirements • 1 + years previous experience in a customer service role. • Microsoft Office user knowledge and typing skills. • Ability to type a minimum of 30 WPM • Medical Terminology preferred • Proficient use of the computer with an emphasis in basic Microsoft Excel. • Part Time staff must be able to work Saturday Mornings (4 hour shift) Responsibilities On a day to day basis you will: • Assist with daily call volume. Some of the customer service representatives will return calls or contact clients regarding their policies. • Provide accurate answers or next steps to customer inquiries in a professional and courteous manner. • Document or verify information into the contact system. • Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.). • Reinforce the benefits of Globe Life policies when appropriate while interacting with clients. • Solve issues with tact, compassion, and a positive attitude should a client be experiencing a life event. • Professionally handle and resolve escalated issues. • Meet quality assurance requirements and other key performance (KPI) metrics. Skills You must be able to: • Self-motivated, with high energy and an engaging level of enthusiasm • Excellent computer navigation skills • Self-Driven, dependable, able to pay close attention to detail, and extremely organized • Ability to deal calmly and professionally with customer issues • Negotiation skills to help navigate through escalated calls • Positive team player with a good sense of humor • Strong listening and communication • Spanish/English Bilingual Reps are offered a pay differential upon successful completion of the Bilingual assessment. Work hours Part Time scheduling. Part-Time Schedules are 4 weekdays from 4:00p or 5:00p-9:00p and Saturdays from 8a-12p About us: At Globe Life, we really do value our employees and it shows! We make sure you have your own dedicated personal work space and we don't make overtime mandatory-that is truly optional scheduling. Employees at Globe Life are dedicated to their work and we are dedicated to our employees and want to give you peace of mind for your future retirement. After 5 years of working together and being vested, Globe Life provides a company funded pension plan for employees. On a day to day basis, you will enjoy a company culture that embraces individuality, celebrates our successes, offers an attractive employee benefits package, and fosters personal development and seeks to promote internal talent. We are an Equal Opportunity Employer.
Globe Life Insurance Texas, USA
Feb 21, 2020
Full time
Globe Life is now hiring Customer Care Agents to assist our policyholders as needed. You will be making outbound calls to our newly issued policy owners to welcome them to the Globe Life Family! Base pay starts at $14/hr plus bonuses for performance and other fun earning incentives! As an Outbound Call Center Sales Specialist, you will be conducting outbound calls and receiving inbound calls and determining the proper action with each. On a day-to-day basis, you will record information, and maintain the procedures and policies of this department. To be successful in this role, you must provide excellent customer service, welcome new clients to the Globe Life Family, and assist policyholders as needed. You will need to be a performance-driven person skilled at interacting with the public by phone. Some of our employee benefits include: • Offices are closed on Thanksgiving and Christmas • Future work from home opportunities Education requirements • High school diploma or equivalent. • Some college preferred. Experience requirements • At least 1 year of customer service experience in a professional environment. • At least 1 year of office experience is preferred. Telecommunications experience is a plus. Qualifications • A license in Life, Accident and Health Insurance is preferred, not required. We have programs to assist you with obtaining a license! • Life and Health insurance background and knowledge of insurance operations is desired. • Customer service background and good phone skills. • Must be proficient with a computer. Responsibilities • Make outbound calls to newly issued business to welcome them to the Globe Life Family and to ensure their policy(s) are accurate and assist with any additional information pertaining to their new policy. • Maneuver within our CRM while speaking with recently approved customers to collect the first premium to activate their Life Insurance policy. • Make outbound calls to internet generated leads to warm up potential customers for our Sales Team. • Be able to explain policy benefits. • Complete necessary paperwork when needed. • Assist with correspondence and error corrections for policy service. • Execute special projects that encompass making numerous outbound calls for special projects/campaigns for our sister companies, including American Income Life & Liberty National Life and recording activities requested by/from customers. Skills • Customer service background and good phone skills. Excellent communication, both written and oral, and organization skills • Must be able to maintain confidentiality. • Must be comfortable collecting payments via Credit Card and Bank Draft payment options from our customers. • Excellent alpha and number recognition skills • Demonstrated mathematical abilities (Have a math aptitude) • Ability to work under pressure and handle high stress situations calmly and with tact and professionalism. • Strong decision making skills with the ability to analyze situations and make logical conclusions. • Regular and predictable attendance required • Be proficient with a computer • Able to multifunction from many different sources • Be customer "friendly" • Be organized and a good time manager • Able to make accurate choices Work hours We have various schedules for you to choose from! • Schedule A: 11:30pm - 8:00pm Mon- Thur & 8:00am - 4:00pm Sat • Schedule B: 12:00pm - 8:30pm Tue - Fri & 8:00am - 4:00pm Sat *Eligible for shift-bid at 6 months of employment At Globe Life, we really do value our employees and it shows! We make sure you have your own dedicated personal work space and we don't make overtime mandatory-that is truly optional scheduling. Employees at Globe Life are dedicated to their work and we are dedicated to our employees and want to give you peace of mind for your future retirement. After 5 years of working together and being vested, Globe Life provides a company-funded pension plan for employees. On a day to day basis, you will enjoy a company culture that embraces individuality, celebrates our successes, offers an attractive employee benefits package, and fosters personal development and seeks to promote internal talent. We are an Equal Opportunity Employer. By submitting this form you agree to receive email and text message communications from Globe Life and its recruiting agents regarding recruitment events and the advancement of your application for employment with Globe Life.
Globe Life Insurance Texas, USA
Feb 21, 2020
Full time
Globe Life is now hiring Part-Time Data Verification Customer Service Representatives (CSR) to join our team at our corporate office! Compensation for this position is hourly during training and then goes to a pay for performance system where you can determine your pay! There is great potential! Starting compensation is $12/hr plus overtime, bonuses, and commission. As an employee at Globe Life, on a day-to-day basis you will enjoy a company culture that embraces individuality, celebrates our successes, offers an attractive employee benefits package, fosters personal development, and seeks to promote internal talent. In the Data Verification CSR role, you will be a part of our Quality Assurance Department, and will be responsible for verifying life and health insurance applications directly with potential customers. You will be a vital part of our company's New Business and Underwriting process. As a Data Verification CSR, you will conduct outbound calls and take appropriate action with each. You will interact with potential, current, and future customers and thoroughly document the interaction using appropriate resources while maintaining proper adherence to the procedures and policies of this department. The information you verify and gather directly relates to determining whether the company will decline or issue a policy. Education requirements • A high school diploma or equivalent. Experience requirements • At least 1 year of experience in a customer service role. Qualifications • Must have Microsoft Office user knowledge and typing skills. • Ability to type a minimum of 30 WPM • Medical Terminology familiarity preferred • Proficient use of the computer with an emphasis in basic Microsoft Excel. • Must be able to work Saturday mornings Responsibilities On a day to day basis you will: • Assist with daily call volume. Some of the customer service representatives will return calls or contact clients regarding their policies. • Provide accurate answers or next steps to customer inquiries in a professional and courteous manner. • Document or verify information into the contact system. • Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.). • Reinforce the benefits of Globe Life policies when appropriate while interacting with clients. • Solve issues with tact, compassion, and a positive attitude should a client be experiencing a life event. • Professionally handle and resolve escalated issues. • Meet quality assurance requirements and other key performance (KPI) metrics. Skills You must be able to: • Ask probing questions, understand concerns, and overcome objections. • Have an aptitude for Medical Terminology and Insurance Terminology. • Learn new computer systems. • Understand customer service principles and practices. • Possess a professional and friendly attitude and be able to quickly develop a rapport with customers. Work hours • 4 weekday evenings from 4pm-9pm and Saturday from 8am-12pm. You'll accrue personal and vacation time whether working full- or part-time and be paid for training. As a full-time employee you are also eligible to enroll in health, dental, vision, life, 401(k) and pension plan. About Us: At Globe Life, we really do value our employees and it shows! We make sure you have your own dedicated personal work space and we don't make overtime mandatory-that is truly optional scheduling. Employees at Globe Life are dedicated to their work and we are dedicated to our employees and want to give you peace of mind for your future retirement. We are an Equal Opportunity Employer. By Applying to this job you are giving consent to be contacted via SMS for Globe Life employment information.
Globe Life Insurance Omaha, NE, USA
Feb 21, 2020
Full time
Globe Life is now hiring Data Verification Customer Service Representatives (CSRs) to join our team! Compensation for this position is hourly during training and then goes to a pay for performance system where your motivation and efforts determine your pay! There is great earning potential! As an employee at Globe Life, on a day-to-day basis you will enjoy a company culture that embraces individuality, celebrates our successes, offers an attractive employee benefits package, fosters personal development, and seeks to promote internal talent. In the Data Verification CSR role, you will be a part of our Quality Assurance Department, and will be responsible for verifying life and health insurance applications directly with potential customers. You will be a vital part of our company's New Business and Underwriting process. You must be comfortable making outbound calls, working with channel partners, generating interest, qualifying prospects in order to meet department goals/Key Performance Indicators/metrics. As a Data Verification CSR, you will interact with potential, current, and future customers and thoroughly document the interaction using appropriate resources while maintaining proper adherence to the procedures and policies of this department. The information you verify and gather directly relates to determining whether the company will decline or issue a policy. Education requirements • A high school diploma or equivalent. Experience requirements • At least 1 year of experience in a customer service role. Qualifications • Must have Microsoft Office user knowledge and typing skills. • Ability to type a minimum of 30 WPM • Medical Terminology familiarity preferred • Proficient use of the computer with an emphasis in basic Microsoft Excel. • Must be able to work Saturday mornings Responsibilities On a day to day basis you will: • Be comfortable with conducting outbound calls and take appropriate action with each call • Have the ability to handle inbound and outbound telephone calls with potential customers • Accurately document the information • Capable of quickly gathering information from the customer and accurately recording it Skills You must be able to: • Ask probing questions, understand concerns, and overcome objections. • Have an aptitude for Medical Terminology and Insurance Terminology. • Learn new computer systems. • Understand customer service principles and practices. • Possess a professional and friendly attitude and be able to quickly develop a rapport with customers. • Self-motivated, with high energy and an engaging level of enthusiasm • Excellent computer navigation skills • Self-Driven, dependable, able to pay close attention to detail, and extremely organized • Ability to deal calmly and professionally with customer issues • Negotiation skills to help navigate through escalated calls • Positive team player with a good sense of humor • Strong listening and communication You'll accrue personal and vacation time and be paid for training. As a full-time employee you are also eligible to enroll in health, dental, vision, life, 401(k) and pension plan. About Us: Globe Life Inc. is headquartered in McKinney, TX, just 30 miles north of Dallas. Globe Life is a financial services holding company specializing in life and supplemental health insurance for middle-income Americans, marketed through multiple distribution channels including direct response and exclusive and independent insurance agencies. Our success is earned one family at a time. Our mission is to help working-class families secure financial protection from adverse circumstances. We are an Equal Opportunity Employer.
Globe Life Insurance Omaha, NE, USA
Feb 21, 2020
Full time
Globe Life is now hiring Part-Time Data Verification Customer Service Representatives (CSR) to join our team! Compensation for this position is hourly during training and then goes to a pay for performance system where you can determine your pay! There is great potential! As an employee at Globe Life, on a day-to-day basis you will enjoy a company culture that embraces individuality, celebrates our successes, offers an attractive employee benefits package, fosters personal development, and seeks to promote internal talent. In the Data Verification CSR role, you will be a part of our Quality Assurance Department, and will be responsible for verifying life and health insurance applications directly with potential customers. You will be a vital part of our company's New Business and Underwriting process. As a Data Verification CSR, you will conduct outbound calls and take appropriate action with each. You will interact with potential, current, and future customers and thoroughly document the interaction using appropriate resources while maintaining proper adherence to the procedures and policies of this department. The information you verify and gather directly relates to determining whether the company will decline or issue a policy. Compensation for this position is hourly during training and then goes to a pay for performance system where your motivation and efforts determine your pay! There is great earning potential! Education requirements • A high school diploma or equivalent. Experience requirements • At least 1 year of experience in a customer service role. Qualifications • Must have Microsoft Office user knowledge and typing skills. • Ability to type a minimum of 30 WPM • Medical Terminology familiarity preferred • Proficient use of the computer with an emphasis in basic Microsoft Excel. • Must be able to work Saturday mornings Responsibilities On a day to day basis you will: • Assist with daily call volume. Some of the customer service representatives will return calls or contact clients regarding their policies. • Provide accurate answers or next steps to customer inquiries in a professional and courteous manner. • Document or verify information into the contact system. • Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.). • Reinforce the benefits of Globe Life policies when appropriate while interacting with clients. • Solve issues with tact, compassion, and a positive attitude should a client be experiencing a life event. • Professionally handle and resolve escalated issues. • Meet quality assurance requirements and other key performance (KPI) metrics. Skills You must be able to: • Ask probing questions, understand concerns, and overcome objections. • Have an aptitude for Medical Terminology and Insurance Terminology. • Learn new computer systems. • Understand customer service principles and practices. • Possess a professional and friendly attitude and be able to quickly develop a rapport with customers. Work hours • Part-Time Schedules are 4 weekdays from 5:00PM-9:00PM and Saturdays from 8AM - Noon OR • Tuesday - Friday 7AM - 11:30AM and Saturdays 8AM - Noon You'll accrue personal and vacation time whether working full- or part-time and be paid for training. As a full-time employee you are also eligible to enroll in health, dental, vision, life, 401(k) and pension plan. About Us: At Globe Life, we really do value our employees and it shows! We make sure you have your own dedicated personal work space and we don't make overtime mandatory-that is truly optional scheduling. Employees at Globe Life are dedicated to their work and we are dedicated to our employees and want to give you peace of mind for your future retirement. We are an Equal Opportunity Employer. By submitting this form you agree to receive email and text message communications from Globe Life and its recruiting agents regarding recruitment events and the advancement of your application for employment with Globe Life.
Globe Life Insurance Waco, TX, USA
Feb 21, 2020
Full time
We are now hiring Part-Time Telephone Verification Representatives. As a Telephone Verification Representative you are responsible for verifying life and health insurance applications directly with potential customers, which is a vital part of our company's New Business and Underwriting process. The information you verify and gather directly relates to determining whether the company will decline or issue a policy. You can also expect to: • Handle inbound and outbound telephone calls with potential customers • Accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. We offer a friendly, casual work environment and an excellent earning potential-you can earn an hourly wage plus bonus based on performance. Qualifications • Must be outgoing and hardworking. • Must have a desire to learn and grow within the company. • Must be a self-starter. • Detail-oriented. • Friendly, efficient, and a good listener. • Minimum typing requirement of 30 wpm. • Proficient use of the computer, keyboard functions, and Microsoft Office. • Knowledge of medical terminology and spelling is a plus. Responsibilities • Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment. • Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed. • Clearly explain the application process to potential customers. • Accurately complete additional paperwork as needed. • Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database. • Transfer calls to appropriate department as needed. • Successfully meet the minimum expectation for departmental key performance indicators (K.P.I.s) Skills • Ability to work independently. • Ability to multi-task. • Ability to work under pressure. • Excellent oral and written communication skills. • Excellent organization and time management skills. • Superior customer service skills. We are an Equal Opportunity Employer. By submitting this form you agree to receive email and text message communications from Globe Life and its recruiting agents regarding recruitment events and the advancement of your application for employment with Globe Life.
Globe Life Insurance Omaha, NE, USA
Feb 21, 2020
Full time
Globe Life is is seeking outgoing people and friendly bilingual voices! We have great opportunities available at our call center in Omaha, Nebraska for part-time bilingual (Spanish and English) Customer Service Representatives for Quality Assurance Verification (QAC). We are looking for people that are self starters that want to be recognized and incentified based on their personal performance. Bilingual pay differential is available to those who pass the language competency assessment. There is no cold calling and no sales. You will be calling people that have applied to have an insurance policy and verifying the information on the application is accurate. Compensation for this position is hourly during training and then goes to a pay for performance system where your performance determines your pay! There is great earning potential! Some of our employee benefits include: • A company-funded pension plan • Paid vacation • Paid personal time As a CSR for Quality Assurance, you will conduct outbound calls and take appropriate action with each. You will interact with potential, current, and future customers and thoroughly document the interaction using appropriate resources while maintaining proper adherence to the procedures and policies of this department. This position is a vital part of our company's New Business and Underwriting process. The information you verify and gather directly relates to determining whether the company will decline or issue a policy. Education requirements • A high school diploma or equivalent. Experience requirements • 1 + years previous experience in a customer service role. • Microsoft Office user knowledge and typing skills. • Ability to type a minimum of 30 WPM • Medical Terminology preferred • Proficient use of the computer with an emphasis in basic Microsoft Excel. • Part Time staff must be able to work Saturday Mornings (4 hour shift) Responsibilities On a day to day basis you will: • Assist with daily call volume. Some of the customer service representatives will return calls or contact clients regarding their policies. • Provide accurate answers or next steps to customer inquiries in a professional and courteous manner. • Document or verify information into the contact system. • Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.). • Reinforce the benefits of Globe Life policies when appropriate while interacting with clients. • Solve issues with tact, compassion, and a positive attitude should a client be experiencing a life event. • Professionally handle and resolve escalated issues. • Meet quality assurance requirements and other key performance (KPI) metrics. Skills You must be able to: • Self-motivated, with high energy and an engaging level of enthusiasm • Excellent computer navigation skills • Self-Driven, dependable, able to pay close attention to detail, and extremely organized • Ability to deal calmly and professionally with customer issues • Negotiation skills to help navigate through escalated calls • Positive team player with a good sense of humor • Strong listening and communication • Spanish/English Bilingual Reps are offered a pay differential upon successful completion of the Bilingual assessment. Work hours • 4 weekdays from 5pm-9pm and Saturday from 8am-12pm. About us: Globe Life Inc. is headquartered in McKinney, TX, just 30 miles north of Dallas. Globe Life Inc. is a financial services holding company specializing in life and supplemental health insurance for middle-income Americans, marketed through multiple distribution channels including direct response and exclusive and independent insurance agencies. Our success is earned one family at a time. Our mission is to help working-class families secure financial protection from adverse circumstances. We are an Equal Opportunity Employer.
Globe Life Insurance Texas, USA
Feb 21, 2020
Full time
Globe Life corporate office is now hiring Inside Sales Agents. Compensation is $17/hr ($35,000 annualized base) plus commission and bonuses. First year Sales Associate earning target if you are meeting the goals is $44k. As the Call Center Sales Agent you are responsible for receiving and making calls with the intent of promoting and selling Globe Life Insurance products to new and existing customers. You will provide consultative sales support to match new and existing customers to the products that best meets their needs. We offer paid training, a competitive pay, plus incentive pay to make sure you receive the rewards for your efforts. There is no knocking on doors in this position. We pay for continuing education requirements, provide paid training, a competitive pay, and a weekly, monthly and quarterly incentive pay to make sure you receive the rewards for your efforts. If you want to work in a fun, winning environment, then apply today! Education requirements • High school diploma or equivalent Experience requirements • 2 years of sales experience is preferred. • Experience in an Inbound/Outbound Call Center is a plus. Qualifications • State of Texas General Life, Accident, and Health Insurance License is preferred, but not required. We will assist you with the licensing! • Must obtain the required state licenses within the time period designated by the department/company. • Proficient with technology with emphasis in Microsoft Excel, Outlook and Adobe. Responsibilities • Sell insurance products to new and existing customers. • Track sales results. • Report results and trends. • Participate in extensive product training to learn policy terms and underwriting guidelines. • Handle inbound calls and make follow-up calls. • Build and maintain customer relationships. • Remain responsible for Continuing Education. • Close business and generate revenue for the company. • Close new accounts by interacting with customers primarily via telephone or email. • Provide exceptional customer service and form strong client relationships. • Responsible for daily outbound calls to clients and prospective clients. Skills • Excellent written and verbal communication skills with ability to speak clearly and excellent phone voice. • Self-motivated team player, goal-oriented, and driven to succeed. • Be confident, passionate, and patient. • Organizational skills with the ability to multitask by talking, using technology and listening. • Must be a sales-driven person skilled at interacting with the public by phone. Work hours We have various work schedules available to meet your work/life balance: • Shift 1: Monday-Friday, 9:30am-8pm. No weekends. • Shift 2: Week 1 is Monday-Friday, 10:30am-7pm. Week 2 is Monday-Friday, 10:30am-7pm and Saturday 8am-4:30pm or 8:30am-5pm with 1 weekday off during the week with rotating Saturdays. • Shift 3: Week 1 is Monday-Friday, 11:30am-8pm. Week 2 is Monday-Friday, 11:30am-8pm and Saturday 8am-4:30pm or 8:30am-5pm with 1 weekday off during the week with rotating Saturdays. • Shift 4: Week 1 is Monday-Friday, 9:30am-6:30pm. Week 2 is Monday-Friday, 9:30am-6:30pm and Saturday 8am-4:30pm or 8:30am-5pm with 1 weekday off during the week with rotating Saturdays. About us: At Globe Life, we really do value our employees and it shows! We make sure you have your own dedicated personal work space and we don't make overtime mandatory-that is truly optional scheduling. Employees at Globe Life are dedicated to their work and we are dedicated to our employees and want to give you peace of mind for your future retirement. After 5 years of working together and being vested, Globe Life provides a company-funded pension plan for employees. On a day to day basis, you will enjoy a company culture that embraces individuality, celebrates our successes, offers an attractive employee benefits package, and fosters personal development and seeks to promote internal talent. Globe Life is an Equal Opportunity Employer. By submitting this form you agree to receive email and text message communications from Globe Life and its recruiting agents regarding recruitment events and the advancement of your application for employment with Globe Life.
Globe Life Insurance Waco, TX, USA
Feb 21, 2020
Full time
At Globe Life, we really do value our employees and it shows! We make sure you have your own dedicated personal work space and we don't make overtime mandatory-that is truly optional scheduling. Employees at Globe Life are dedicated to their work and we are dedicated to our employees and want to give you peace of mind for your future retirement. After 5 years of working together, Globe Life provides a company funded pension plan for employees. On a day to day basis, you will enjoy a company culture that embraces individuality, celebrates our successes, offers an attractive employee benefits package, and fosters personal development and seeks to promote internal talent. After you apply, we schedule an interview. Some of our conversation will be about the different types of customer service roles available at Globe Life. Each customer service representative is dedicated to one focus area of our business, so you won't be bounced from one department to another. You will be given training, coaching, and all the tools to support your success in providing stellar service by knowing the answers and fixing problems for the people you interact with in your work day. As a customer service representative, you may choose to be on the team that handles information gathering (namely the data input that supports our underwriting department). Or maybe you like to find answers to questions and build a rapport with the customer by explaining details of a policy to them. You could also field calls, emails, and the online chat service, providing prompt and professional support to our customer base. All of the customer service focuses have a common goal of high customer satisfaction by providing top notch service and support. On a day to day basis you will: • Assist with daily call volume. Some of the customer service representatives will return calls or contact clients regarding their policies. • Provide accurate answers or next steps to customer inquiries in a professional and courteous manner. • Document or verify information into the contact system. • Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.). • Reinforce the benefits of Globe Life policies when appropriate while interacting with clients. • Solve issues with tact, compassion, and a positive attitude should a client be experiencing a life event. • Professionally handle and resolve escalated issues. • Meet quality assurance requirements and other key performance (KPI) metrics. Some of our benefits include: • A company-funded pension plan • Paid vacation • Paid personal time Education requirements • High school diploma or equivalent. Experience requirements • Previous experience in a customer service role. Qualifications • Ask probing questions, understand concerns, and overcome objections. • Learn new computer systems. • Understand customer service principles and practices. • Possess a professional and friendly attitude and be able to quickly develop a rapport with customers. • Type 25-30 wpm. We are an Equal Opportunity Employer.