Amazon.com

Amazon.com Seattle, WA, USA
Jun 25, 2019
Full time
Senior Research Scientist for Network Anomaly Detection We are part of the AWS Networking organization. Our mission is to process network telemetry messages and interpret them in a way which monitors the network effectively. Our goal is to detect impact to customer traffic and fix the root cause within seconds. The network is the largest and fastest growing network in the world. The customer traffic we are monitoring is your traffic because thousands of apps and websites that you use are based on AWS. Our traditional monitoring services are critical to the smooth running of the network and those services are truly large scale - processing over 30 million observations per second. The services are predominantly written in Java on Linux and they are large - even by Amazon standards. They are distributed over thousands of hosts in hundreds of global locations and operate at higher than "five nines" availability. In 2018 we began to incorporate anomaly detection techniques into our suite. We are using Data Science and Machine Learning (ML) approaches such as Exponential Smoothing, Distribution Modelling, Clustering, and Spatial Cosine Similarity. We have put these techniques into production and we can now detect issues which were previously undetectable - for example by dynamically choosing the right threshold for an alarm covering a million ports, or forecasting the traffic level of an internet exchange, or finding a rare natural language log among a corpus of billions. By the way, we do all of this on live time series data. With the success of anomaly detection in 2018 we are doubling down. In 2019 we finish the implementation of 6 separate anomaly detector services and will plug them into our "fire hose" of metric observations. We will build a supervised machine learning system that will ingest an expected million anomalies per minute and make sense of them for operators. We will use statistical techniques to learn associations between anomalies, alerts and external factors. These associations will become rules in an expert system which we will build, and it will increasingly assist humans in making associations and decisions on the relationship between alerts and anomalies. We will apply unsupervised machine learning algorithms to cluster this data into incidents. Those incidents will then largely be managed by our autonomous response system and where necessary, a small number will be escalated to humans where the system will continue to learn from human actions: labeling the data so it can be modeled better. We are looking for a Senior Research Scientist to join us in Seattle to work on this mission. - Ph.D. or equivalent in a discipline of physical science, mathematics, applied statistics, or similar. - 4+ years of experience with quantitative statistics, including regressions, analysis of variance, multilevel models, structural equation models, or clustering techniques. - 4+ years of experience with R or Python a - Experience working with and influencing key clients and stakeholders (internal or external). - Experienced showing bias for action; working in a fast - paced, high - tech environment and comfortable navigating conflicting priorities and ambiguous problems. - Experience converting ambiguous messy data into tangible actionable results. - Proven written and verbal communication skills to convey complex subject matter to clients and stakeholder. - History of research publications and presentations. -Meets/exceeds Amazon's leadership principles requirements for this role -Meets/exceeds Amazon's functional/technical depth and complexity for this role.
Amazon.com Seattle, WA, USA
Jun 25, 2019
Full time
Want to teach machines to search for needles in a haystack? Ever wonder how you can keep the world's largest selection also the world's safest and legally compliant selection? Then come join a team with the charter to monitor and classify the billions of items in the Amazon catalog to ensure compliance with various legal regulations. The CPP AI team is looking for outstanding Software Development Engineers to build technology to automatically monitor the billions of products on the Amazon platform. The software and processes built by this team are a critical component of building a catalog that our customers trust. You will have an opportunity to work with cutting edge machine learning algorithms on large datasets. Your will need to build Amazon scale applications running on Amazon Cloud that both leverage and create new technologies to process large volumes of data that derive patterns and conclusions from the data. · Bachelor's degree in Engineering, Computer Science or related technical field · Prior experience as a software developer · Proficient building complex software systems that have been successfully delivered to customers · Have had responsibility for the entire life-cycle (requirements definition through specification, design, coding, quality assurance, implementation, integration, launch, and production support) of a shipping product or online service · 6+ years of relevant work experience · Master's degree and/or PhD preferred in mathematics, computer science, or related discipline · Track record for being detail-oriented with a demonstrated ability to ship multiple versions/releases · Experience in delivering Amazon-scale systems · A deep understanding of distributed and service-oriented architectures. Delivered large scale commercial enterprise software systems or large scale online services · Experience with Agile Development techniques · Experience in large scale data mining and big data. · Experience with technologies like Hadoop, Rules based systems and Machine learning · Excellent written and verbal communication, presentation skills and listening skills. This will include the ability to present complex technical information in a clear and concise manner to a variety of audiences, including non-technical Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
Amazon.com Seattle, WA, USA
Jun 25, 2019
Full time
Do you have a deep understanding of Linux, low level firmware, and embedded systems and enjoy working with the latest system on chip (SOC) designs? We're expanding a team at AWS responsible for building embedded applications to monitor the worlds largest cloud infrastructure. Your responsibilities will include: Be an engineer on a small team, focused on low level firmware development, integration, qualification, and deployments. Be very hands-on; work with the engineering team to manage the day-to-day development activities by participating in architecture decisions, designs, implementation, code reviews and deployment. The AWS Fleet Telemetry Team, is part of AWS Engineering, that creates, deploys and maintains autonomous monitoring agents at scale. We create software that autonomously mines big data, extracts trends from disparate data sources, identifies unhealthy hosts before they impact compute or storage capacity, issues health diagnoses, and autonomously remediate the identified problems. Our systems run 24/7, in the harshest environments, and serve more than a million customers each day who demand performance, even when the toughest compute workloads are considered. The health of our infrastructure is our top priority. We're looking for technology leaders that can help us build these systems, solve really tough operational problems and suggest new, innovative, ways to keep AWS hardware in tip-top shape. You will work with software and hardware teams across the company to build world-class software. You will be a part of a growing, fast paced team that is making history. · Bachelor's Degree in Computer Science or equivalent experience to a Bachelor's degree based on 3 years of work experience for every 1 year of education · 5+ years professional experience in software development · Expert in at least one modern programming language such as C, Rust, Python, LUA. · Experience with embedded systems, board bring up, and interacting with hardware devices. · Computer Science fundamentals in object-oriented design · Computer Science fundamentals in data structures · Computer Science fundamentals in algorithm design, problem solving, and complexity analysis · Solid knowledge of Linux, uBoot, TPM devices, flash memory, and ARM processors. · Experience mentoring junior developers · Experience with mission critical, 24x7 systems · Meets/exceeds Amazon's leadership principles requirements for this role · Meets/exceeds Amazon's functional/technical depth and complexity for this role Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation/Age.
Amazon.com Seattle, WA, USA
Jun 23, 2019
Full time
Amazon Enterprise Translation team is looking for a leader to help us accelerate the product development of translation management systems. You will be using your technology, strategy, business development, and product management experience in content localization & Translation to influence the product vision and roadmap of the team. You will be working closely with hundreds of content and localization program owners across the company to understand their content localization & translation need, apply your localization expertise to identify the critical paths to meet and exceeds customer need, and work closely with software development team to make high judgement trade-offs between feature, schedule, and effort to deliver what matters most to our customers quickly. You will also be working with Amazon's internal linguistic service provider to create product vision and strategy on systems and tooling that would enable them to provide the rest of Amazon with linguistic services that are better, faster, and more cost effective. As a product manager, you will be thinking strategically and analytically about customers, business, and technical challenges, and come up with innovative ideas to solve these challenges. Strong sense of ownership, focus on delivering results, ability to earn trust, and strong skills in influencing cross-organizationally are the key to the success. · BA or BS in a technical field · 5+ years of experience in product management or similar roles, working in cross-functional teams of engineers, business stakeholders and end users · In depth understanding of content localization processes and technologies · Strong verbal and written communication and ability to work effectively with non-technical customers · MBA · 3+ years of experience in localization product or program management · Experience working with software engineer teams
Amazon.com San Francisco, CA, USA
Jun 23, 2019
Full time
Amazon Music Imagine being a part of an agile team where your ideas have the potential to reach millions. Picture working on cutting-edge consumer-facing products, where every single team member is a critical voice in the decision-making process. Envision being able to leverage the resources of a Fortune-500 company within the atmosphere of a start-up. Welcome to Amazon Music, where ideas are born and come to life as Amazon Music Unlimited, Prime Music, and so much more. Everyone on our team has a meaningful impact on product features, new directions in music streaming, and customer engagement. We are looking for new team members across a variety of job functions including software engineering/development, marketing, design, ops and more. Come join us as we make history by launching exciting new projects in the coming year. Our team is focused on building a personalized, curated, and seamless music experience. We want to help our customers discover up-and-coming artists, while also having access to their favorite established musicians. We build systems that are distributed on a large scale, spanning our music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices, powered by Alexa to support our customer base. Amazon Music offerings are available in countries around the world, and our applications support our mission of delivering music to customers in new and exciting ways that enhance their day-to-day lives. Come innovate with the Amazon Music team! · Programming experience with at least one modern language such as Java, C++, or C# including object-oriented design · Graduate degree in a related technical field · Experience releasing highly scalable enterprise products full life cycle · Experience with critical, 24x7 systems · Experience with high throughput, multi-threaded systems · Experience implementing and consuming large scale web services · Fluency in programming languages beyond Java and C++ (e.g. Ruby, Python, Perl) · Experience with AWS services highly desirable Amazon.com is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #Musicjobs
Amazon.com Seattle, WA, USA
Jun 22, 2019
Full time
Alexa is the Amazon cloud service that powers Echo, the groundbreaking new Amazon device designed around your voice. We believe voice is the most natural user interface for interacting with the home and is fundamental to enabling the dream of the smart, connected home. We are the Smart Home team and our charter spans all control and automation within a customer's home, ranging from "Alexa, turn on my desk light" to routines that arm and disarm security systems. We are passionate about using technology to make interpersonal communication simpler and more effective. This role is focused on the improvement of automatic speech recognition. Are you a seasoned engineer with a passion for large-scale, production machine learning systems? Are you a scrappy builder who loves to get stuff done? Do you love doing customer-facing work? If so, we'd love to speak with you. In this role, you will own the production machine learning models behind Alexa Smart Home. You will be responsible for the implementation, testing, and release of our models, both for new product features and for existing features. You will also have opportunities to build novel A.I. sub-systems beyond those associated with speech recognition. To be successful in this role, you must possess a startup mentality, and you must be prepared to go above and beyond for the customer. · Experience developing and deploying software services within customer-facing systems. · Experience running and maintaining a 24x7 customer-facing production system. · Experience building or maintaining machine learning services. · Knowledge of computer science fundamentals, including, but not limited to, object-oriented design, data structures, algorithm design, problem solving, and complexity analysis. · Experience creating unit and integration tests. · 5+ years of software development experience. · Experience working on a code base with many contributors. · Proficiency with Java and Python. · Knowledge of AWS technologies and products. · Passion for mentoring scientists and junior engineers on software engineering best practices. · Experience creating effective statistical tests. · Strong communication skills, including with scientists, product managers, and other stakeholders.
Amazon.com Seattle, WA, USA
Jun 22, 2019
Full time
Amazon Music - Any Way You Want It. From our earliest days as an online bookseller to the advent of the Kindle to our recent success with Amazon Echo, we've spent the better part of two decades innovating to improve the way people consume and enjoy entertainment. Amazon Music seeks a smart, driven, customer-obsessed, analytical merchandiser who wants to be a part of that history of innovation by joining the Digital Music Engagement team and helping take Amazon Music to the next level. This role will own the merchandising strategy for bringing Prime members into Amazon Music and retaining them, including customer segmentation, testing, analyzing and reporting on the results, and creating best practices to be used globally. This role will also work closely with our product teams to drive improvements to our merchandising systems, which are unique to the Amazon Music app. A successful candidate will have a passion for understanding customer behavior and be able to communicate this to stakeholders on the business and product teams. They will have an interest in testing, from creating the testing plan to communicating the results upwards and using the data to inform future business decisions. And, as we are a global organization, this role will also work regularly with our global counterparts in creating and sharing best practices. The ideal candidate will be highly organized, have strong communication skills, be comfortable with ambiguity, and have the creativity to challenge our status quo. Key Responsibilities: · Plan, coordinate, execute, and communicate in-app merchandising and outbound campaigns to drive Prime member usage of Amazon Music and improve Amazon Music KPIs. · Analyze results of testing, communicate learnings upwards and internationally, and use the data to drive future tests · Document results and share best-practices across Amazon Digital Music's worldwide organization · Partner with technical and business teams to drive system improvements within the Amazon Music apps and some Outbound channels · Own multiple team KPIs for customer engagement, developing strategy to drive results over short and long-term · Manage content merchandising workflows and create new ones where needed Business Skills Needed: · A tenacious self-starter who can serve as a strong advocate for our customer and our business · Possess exceptional marketing, merchandising and project management skills · Strong communication skills, both written and verbal · Capable of handling multiple projects at once amidst rapidly-changing priorities and comfortable dealing with ambiguity · Ability to be successful both as an individual contributor and in a team environment, and also will be able to perform at both strategic and tactical levels · Ability to manage a wide range of responsibilities, thrive on solving challenging problems, and not be afraid to challenge the status quo · Passion for music and technology and the confluence of the two · 3+ years of marketing experience · Experience using data and metrics to measure impact and determine improvements · BA/BS required · 3 to 5 years of relevant work experience in online marketing, site merchandising, or content management. · Knowledge of HTML, XML, and Excel. Comfortable with a varied set of software and editing tools. · Demonstrated success in delivering results in a fast-paced, rapid-growth environment · Highly organized and detail-oriented · Excellent communication, presentation, and interpersonal skills · Strong analytic and quantitative skills - ability to use data to develop and optimize merchandising programs. · Proven track record of creating customer segmentation and executing testing plans · Experience managing, analyzing, and communicating relevant results upwards · Familiarity with SQL and data extraction · High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously · Experience managing large scale marketing programs and writing customer-facing content · Experience working in the music industry including a knowledge of current trends and history in music, the music industry, and digital music Amazon.com is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
Amazon.com Seattle, WA, USA
Jun 22, 2019
Full time
Amazon Employee Services Technology is looking for a Business Systems Analyst to provide configuration and and analysis services for our case management solutions built on Salesforce.com. You will capture business requirements from global customers, document them clearly, and execute system configuration updates to meet those requirements. The successful candidate must be a self-starter, be able to manage multiple tasks and projects simultaneously, own deliverables end to end, prioritize workload effectively, and thrive in a dynamic environment. They will be passionate about their work, self-motivated, detail oriented and have excellent problem solving abilities. This individual must also work well under pressure to meet ongoing and overlapping deadlines within short time constraints. Responsibilities · Gather and document requirements: coordinate the collection of global business requirements and document them as User Stories. Write Business Requirement Documents and Functional Specifications as needed. · Design and configure Salesforce solutions that support business requirements · Proficient with out of the box Salesforce.com configuration features such as workflows, process builders, validation rules, case assignment rules, escalation rules, page layouts, Data Loader, and reports and dashboards. · Develop test plans, write test scripts, and execute test cases to ensure the system configuration meets the business requirements · Troubleshoot and fix defects for planned releases and production issues · Build trust through strong, long-term relationships with cross-functional Business and Technical teams. · Bachelor's degree · 3+ years of Salesforce Administrator, Analyst, or equivalent work experience · Certified Salesforce.com Administrator (ADM-201) · In-depth knowledge of SFDC configuration capabilities in Classic and Lightning · Certified Salesforce.com Advanced Administrator (ADM-211) · Service Cloud expertise · Experience working in an Agile/Scrum environment · Ability to work in a fast-paced and changing environment · Strong business analysis and functional experience, including requirements gathering and testing Amazon is an Equal Opportunity-Affirmative Action Employer - Female/Minority/Disability/Veteran/Gender Identity/Sexual Orientation.
Amazon.com Austin, TX, USA
Jun 21, 2019
Full time
The Amazon Business team is dedicated to developing solutions that make it easy for business customers to buy on Amazon.com through an Amazon Business Account. Account Representatives are responsible for initiating and developing strong relationships with small and medium business customers. They balance their time between acquiring new business customers and assisting those customers in enabling their account to best suit their specific needs. The candidate will work closely with customers to understand their procurement requirements and then work with internal Amazon teams to determine the best solution to addresses the business needs. The ideal candidate will have experience developing relationships across functional areas such as procurement, production, maintenance, supply chain and IT and has a proven track record of meeting and exceeding sales goals. Roles and Responsibilities · Initiate prospecting and lead generation activities · Assisting customers with Registration and presenting registered customers with Amazon Business account tours · Meet or exceed targets for customer acquisition and customer spend adoption · Educating and networking with key prospect and customer contacts · Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams. · Drive customer satisfaction · Work closely with marketing, merchandising, business development, customer service and other key internal Amazon stakeholders · 4-6+ years inside sales experience, B2B industry preferred · BA/BS degree · Active listener and effective communicator · Ability to prioritize and demonstrate relentless discipline in achieving goals · Proven ability to influence others · Strong ownership, bias for action and willingness to role-up your sleeves · Expert use of MS Office Suite, CRMs (e.g. Salesforce.com) and other systems · Knowledge of procurement and source to pay methods at small and medium businesses Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
Amazon.com Sunnyvale, CA, USA
Jun 21, 2019
Full time
Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV and Amazon Echo. What will you help us create? As a QA Engineer on the Web Technologies Team, you will champion the quality of our features in our development pipeline using both automated and manual tests, reporting and verifying defects, and signing-off on features and release candidates. You will own authoring and the execution of test plans and test cases. You will have a significant impact in the quality and delivery speed of our software, our business, and most importantly our customers. You will work closely with developers, product managers, and other QA in order to ensure the features we deliver to our customers have a high level of quality. In addition, you will also have the opportunity to propose improvements to our existing processes and automated tools in order to improve the team's speed, quality and efficiency. The candidate will have good hands-on experience in test automation and testing, with good knowledge of the core software testing techniques. · Bachelor's degree in Computer Science, Computer Engineering or relevant industry experience · 5+ years of experience as a developer, QA Engineer, SDET or similar QA role · Knowledge of QA concepts and methodology · Experience writing test plans, test automation, and test cases · Knowledge of at least one scripting language: Python, Shell Scripting, etc. · Experience validating consumer user interfaces · Experience working as embedded QA exercising AGILE methodologies · Experience working closely with development and business teams · Experience testing Android and/or iOS applications · Shows creativity and initiative to improve product test coverage and effectiveness · Communication, collaboration, analytical, and problem solving skills Lab126 is part of the Amazon.com, Inc. group of companies and is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age #LI-MG1
Amazon.com Seattle, WA, USA
Jun 21, 2019
Full time
Woot.com, the Internet's original Deal-a-Day website, is seeking a social media guru and writer to join our creative team. Here at Woot! we aim to deliver an engagingly off-beat e-commerce experience, and we like to have fun on our site and on social. We are seeking a self-directed social media expert to develop and implement our social media strategy to drive awareness & engagement with our target audiences. Own management, measurement, execution and action plans of Woot!'s social media marketing. Work at the strategic level to champion new, innovative ideas, and at the tactical level to execute plans, and iterate based on performance metrics. Lead the development of social media content & campaigns for both organic and paid media. Be clever, silly, and embrace the absurdity of modern social media. You should possess a strong awareness of social media tactics and strategies - including organic and paid social media, influencers, community, and video. You're passionate about social media with proven experience using it to increase brand engagement and reach. You have excellent judgment, unwavering attention to detail, and excellent written and verbal skills. And you're funny. Key responsibilities: · End to end ownership of Woot!'s social channels across Facebook, Twitter, and Instagram from concept to post-implementation analysis. · Aide in the development of our social strategy as it relates to messaging, engagement, and content performance and make recommendations to scale to other relevant social media channels as appropriate · Build out content plans and calendars for assigned handles. · Find new and exciting ways to engage candidates via social media channels to drive awareness, conversion and new customers. · Help guide micro-content such as social graphics, visual development, animated GIFs, and short-form video. · Track performance of social media campaigns, content, and overall health of the assigned social handles with regular reporting to leadership and stakeholders. · Strong bias for action to drive results and/or improvement plans based on key performance and customer insights. · Follow and take action on industry trends specific to social media. · Ensure consistent brand positioning and tone of voice across all social media channels. · Develop social media best practices and toolkits to be shared with Woot! leadership and cross-functional teams. · Write short-form copy pieces (200 words) with a high degree of conceptual creativity and verbal polish. · Contribute regularly to Woot!'s video projects (willingness to make a fool of yourself on camera is a plus). · Provide collateral copywriting as needed, while maintaining the company's voice and creative standards. · Bachelor's degree in an applicable discipline such as Business or Marketing. · 3+ years of experience in consumer oriented social media marketing. · Expert level experience with Twitter, Facebook, and Instagram. · Proficient with Sprinklr. · Mad Photoshop skillz. · Proven track of record of developing & implementing social media strategy. · Deep understanding of major social media platforms including analytics and business management tools. · Ability to think big and propose innovative strategies to maximize reach and engagement. · A diverse portfolio of writing samples that demonstrate your experience, verbal facility, and, above all, sense of humor. · Ability to manage multiple projects and creative ideas on tight deadlines in a fast-paced environment. · Familiarity with Web usage and culture. · Proficient with Facebook Power Editor and Facebook Business Manager Insights. · Bias for Action and ability to be on trend with emerging social media channels · An aptitude for finding something interesting about even the most boring products. · Lack of ego when it comes to outside stakeholders commenting on your masterpieces.
Amazon.com Seattle, WA, USA
Jun 21, 2019
Full time
As the Kindle Reader Engineering org, we inspire customers to read more and get more out of reading, every day on all their devices. We deliver experiences that make Kindle the "indispensable" way to read, so that once customers try it they can't imagine reading any other way. We help people find more moments and more ways to discover and enjoy books, periodicals, and other content they love. We innovate and deliver features designed to acquire new customers, get more of them to buy and read their first book, and inspire them to read more books more often. We deliver a beautiful cross-platform experience that is functionally consistent and authentic to the devices it lives on. We build better and faster. We break projects into iteratively shippable MVPs, delivering them via consistent release trains. We invest in mechanisms to increase our velocity and quality, including making cross-platform development more efficient and less expensive. And we work with upstream and downstream partners to make integration more efficient and agile, empowering them to extend our experience. We are inventing the future, come join us. As a Software Development Engineer in Test on this team, you will be leading test automation and infrastructure development, test new design and architectural choices which have a significant impact on our systems, our business and most importantly, our customers. You will be working directly with Developers, QA Engineers and Product Managers to ensure quality development and quality of our applications and platforms. We are working with exciting new technologies and solving complex automation problems across platforms. If you are creative, customer focused, have a passion for QA and test automation and enjoy working in a fast paced environment, this team is right for you. · Bachelor's Degree in Computer Science or related field · 3+ years professional experience as a Software Development Engineer in Test (SDET) · Experience developing automation in at least one of OO languages - Java, C#/C++, Python or web based technologies · Demonstrated experience in test framework design and development · Strong knowledge of QA methodology and tools, with demonstrated experience in an SDET role · Strong, object-oriented design and coding skills · Coding experience with automated testing frameworks, tools, services, and physical devices · Ability to effectively articulate technical challenges and solutions · Deal well with ambiguous/ problems; ability to think abstractly · Experienced in Agile or Scrum software development methodologies · Experience influencing software engineering best practices within your team · Excellent communication, collaboration, reporting, analytical and problem solving skills Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
Amazon.com Seattle, WA, USA
Jun 20, 2019
Full time
The Worldwide Operations organization is looking for an Executive Assistant who wants to work in a fast-paced, exciting, and growing organization. We need someone who is bright and motivated, with a proven history of high performance, to support two Directors on the Amazon Transportation Services team in Seattle, Washington. This role requires outstanding planning, time management, and organizational skills. Superior attention to detail and the ability to meet tight deadlines and juggle multiple requests is critical. A high level of integrity and discretion in handling confidential information, and professionalism in dealing with senior executives is imperative. A good sense of humor is a must, as is the ability to be flexible and change direction at a moment's notice. The ability to work successfully in a team environment and build effective working relationships inside and outside the group is essential. The ideal candidate will have experience working in a fast-paced environment, managing multiple complex calendars, planning and organizing events of all sizes, and coordinating domestic and international travel. · Minimum of 5 years' experience providing Executive Assistant support for senior executives in a fast-paced environment · Advanced knowledge of Microsoft Outlook · Experience managing multiple executives' calendars · Strong knowledge of Microsoft Word, Excel, PowerPoint, and SharePoint · Experience with domestic and international travel coordination · Experience with event planning and space management · Positive, proactive, and able to have fun at work and help others do the same · Composure under pressure, and able to pivot at a moment's notice · Able to handle administrative details independently, while keeping team members appropriately informed or engaged · Confident and thoughtful in applying sound business judgment · Exceptional written and oral communication skills Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
Amazon.com Lakeland, FL, USA
Jun 20, 2019
Full time
Amazon Transportation Support Specialist This position requires a Class A commercial driver's license (CDL) and is subject to Department of Transportation (DOT) regulatory requirements. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Transportation Support Specialists to work in our facilities throughout the United States. Amazon is one of the most recognizable brand names in the world and we distribute over a billion shipments each year to our loyal customers. As a Transportation Support Specialist, you will train drivers on safe driving practices and ensure drivers are in compliance with Amazon training, safety and maintenance standards. Training will involve a mix of both classroom and behind-the-wheel time. While primarily centered on creating and delivering driver training, Transportation Support Specialists will support elements of related Safety, Compliance, and Maintenance programs. Candidate must be at least 21 years old. Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. As a Transportation Support Specialist you will: • Partner with Operations Managers and Area Managers to coordinate, facilitate, and measure training related activities • Track performance and provide identified retraining and process improvement opportunities to further develop CDL and non-CDL driver training • Provide timely and accurate reporting on the completion of trainings, compliance, safety, and maintenance duties • Create and communicate driver safety bulletins to local teams • Create new training content to address gaps in driver skill, or mitigate safety and compliance risk • Educate and audit driver safety and compliance standards such as: driver vehicle inspection reports, hours of service, trip planning and safe road driving practices • Support equipment standard work within a node, including inspecting equipment, creating repair requests, monitoring repair execution, ensuring on-time preventive maintenance, managing campaigns and recalls, and maintaining unit history (e.g., for washes, warranties, registrations) • Work at locations within node on an as needed basis to support the business • Drive, maneuver, and load/unload a truck as scheduled using approved equipment (pallet jack, etc.), with or without reasonable accommodation • Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, with or without reasonable accommodation Basic Qualifications • Work different shifts and travel to support other sites, up to 50% • Candidates must be able to travel to multiple sites within 250 miles of their home building and have reliable transportation. • High school or equivalent diploma • A valid Class A Commercial Driver's License (CDL) and eligibility to drive in accordance with DOT requirements • 2+ years verifiable driving experience in the last 5 years • Knowledge of DOT/FMCSA(R) rules, regulations, and record keeping Preferred Qualifications • Bachelor's Degree or 2+ years Amazon experience • Interest in long-term career development through assignments in multiple FCs across the nation • 2+ years CDL driver training experience • Certified Driver Trainer (CDT) • Direct management/supervision experience of CDL drivers/employees Benefits include health care (medical, dental, vision) coverage starting on day 1 as well as 401(k) with company match, holiday/overtime pay and employee discount. Amazon offers a range of fully paid Maternity and Parental Leave options for parents prior to, and following, the birth or adoption of a child. Relocation assistance is not provided. All individuals with physical or logical access to Amazon property, data and/or customers, must successfully complete a background check prior to commencing work for or on behalf of Amazon. Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
Amazon.com Seattle, WA, USA
Jun 16, 2019
Full time
At Amazon.com, we strive to be Earth's most customer-centric company. To support this vision, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to work hard, have fun, and make history. Selling Partner Support is a seeking an experienced Business Analyst to join its fast-growing, global team. Bring your passion for data analytics to help us understand and drive results for our Associates, third party sellers, vendors, and brand owners. In this role, you will work directly with our business owners to understand our business goals and create data strategies and analytics reporting that generates real insight, not just raw data. You will work with multiple data sources in a variety of formats, manipulate data to meet project and business requirements, and load data into target databases. You will write queries for AdHoc and automated Oracle OBIEE reports, and convert data into digestible business intelligence and actionable information. The successful candidate will draw from previous work experience in contact centers, customer/user experience and data analytics. Job Duties · Manage intake of multiple stakeholder data and reporting requests, supporting stakeholders in identifying matching deliverable to business need and prioritizing requests based on importance, urgency and scope of impact. · Collect data from multiple business users in a variety of methods and perform complex data analysis through data loads and manipulation of the data under specific standards and context to meet project requirements. · Manage stakeholder relationships and their respective data requests, collaborating with other departments' representatives and stakeholders to negotiate details such as data point definition and formulas to ensure consistent reporting across partnered groups. · Design and develop automated reporting solutions to enable stakeholders to manage the business and make effective decisions · Create and publish, on a strict schedule, standard and AdHoc reports with a high degree of accuracy · Write AdHoc OBIEE reports for daily, weekly, and monthly usage resulting in automated reporting. Perform basic unit testing on the table and data which are imported/reported to ensure the data will load and reports include the correct data. · Analyze data from to develop recommendations and identify process and/or performance improvement opportunities · Work across difference time zones, regions and cultures · Work across many cross-functional teams, including Operations, Training, Capacity Planning and Quality · Share operational, adoption and quality best practices across the Amazon Seller Services global network · Basic Qualifications · Bachelor's Degree in Business, Statistics, Industrial Engineering, or similar field · At least 5 years' experience preparing operational reports using database queries and enterprise reporting solutions · Familiarity with different business environments, including outsourcing · Analytical problem solving ability · Ability to work with different levels of information demands from different groups · Demonstrated success in translating data into business insights, and quantifying results of business performance improvement efforts · Demonstrated ability to build trust with worldwide stakeholders · Excellent written communication skills to present data and findings · Expert skills in the use of database technologies, including SQL, ETL or Oracle; processing large, multi-dimensional datasets from multiple sources including Kibana, OBIEE, Datanet or similar data extraction tools · Experienced in performing statistical analyses and workforce optimization using systems such as EWFM, IEX, SPSS, R, or Aspect · Self-driven able to work with little to no supervision · Able to automate reporting Preferred Qualifications · Advanced degree in business, statistics, or similar field · Experience with LEAN and/or Six Sigma methodologies · Demonstrated project management skills · Customer Service or Contact Center background · Strong knowledge of statistical controls and processes · Capable of investigating, familiarizing and mastering new data sets quickly
Amazon.com Seattle, WA, USA
Jun 15, 2019
Full time
Prime Video is changing the way people watch movies and TV shows, offering a variety of ways to instantly stream and watch videos. Customers can rent or buy more than 250,000 new release movies, next-day television shows, and classic favorites, or with an Amazon Prime membership, customers can have unlimited access to thousands of titles for no additional charge, including award-winning Amazon Originals like Jack Ryan, Hanna, The Widow, Man in the High Castle and Kung Fu Panda. We are seeking an exceptionally talented Senior Product Marketing Manager to manage and optimize cross-channel acquisition and engagement programs that span marketing and product improvements, with the objective of increasing customer retention and usage of the Prime Video platform. This role will be responsible for owning and scaling our library of insights across A.com as well as managing reactivation of lapsed customers. To do so, the successful candidate will partner closely with internal stakeholders and channel owners on the marketing and product teams. The successful candidate will have a proven track record of delivering results across a broad range of digital marketing channels, with the ability to multi-task and prioritize, plus a passion for testing, learning and making data-driven decisions. The successful candidate will have a proven track record of working closely with technical teams, as well as the ability to communicate with executive stakeholders. Success in this role requires seeing the big picture, defining ambitious plans and goals, building programs and processes to scale, and executing daily at the highest level. The Senior Product Marketing Manager will deliver a set of highly visible, strategic cross-channel initiatives supporting Prime Video acquisition and engagement efforts. You will build and execute programs to deliver these KPIs and quantify business results with data-driven analyses. You will build support amongst internal stakeholders for your initiatives. You will need to be entrepreneurial and roll up your sleeves. Overall, you will be challenged to push boundaries, propose and execute new ideas, and establish best practices for Prime Video. Duties & Responsibilities will include: · Developing and owning key performance metrics around customer acquisition and engagement on behalf of the business. · Defining strategies, programs and features to drive acquisition and engagement goals, and working cross-functionally to deliver them. · Collaborating with UX, Product Management, Business Intelligence, Design, and Engineering to develop customer-obsessed product features and marketing strategies. · Presenting to senior leadership regularly on key business metrics, and progress to goals. · Obsessing over customers and how they engage with Prime Video, using both quantitative and qualitative analysis to understand customer behavior and develop actionable product or marketing strategies based on those insights. · Monitoring and analyzing campaign results across all marketing channels to understand the effectiveness of strategies and tactics for improving key engagement and retention metrics. · Devising, launching, testing and optimizing campaigns across the customer lifecycle and within multiple marketing channels including email, push notifications, and in-app messages. · Developing a strong culture of rapid experimentation, measurement, and iteration. · 5+ years of marketing experience · Experience using data and metrics to measure impact and determine improvements · Bachelor's degree · 5+ years' experience in online and/or consumer marketing · Proven track record of influencing others to drive your key business KPIs · Demonstrated ability to build, execute, and scale cross-functional marketing programs · Excellent oral and written communication skills · Strong analytic and quantitative skills - ability to use data to develop and measure marketing programs · Track record of effectively influencing senior leadership within an organization · Must be comfortable with advanced Excel and capable of manipulating data in order to perform both high level and more granular analysis · Has relentlessly high standards · Thinks strategically, but stays on top of tactical execution · MBA preferred · Experience with marketing a subscription service · Experience in the media industry preferred Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
Amazon.com Bellevue, WA, USA
Jun 14, 2019
Full time
At Amazon Logistics we are building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors - called delivery partners - to make deliveries to our customers. With Amazon Flex, delivery partners act as their own boss. They can build their own schedule and choose from different types of opportunities (scheduled-ahead blocks, instant offers), all while making great earnings. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems, allowing delivery partners to sign in, grab an offer for a delivery time, check out a map of the delivery location, and more. We are looking for a Sr. Product Marketing Manager who can help us define and launch Amazon Flex marketing programs at scale globally. You will deep dive into our delivery partners to understand their needs and devise strategic programs to acquire and retain them. This will include working with the local marketing and business operations teams in the 6+ countries where Amazon Flex operates today to ensure you are capturing local needs, and then partnering with our global product managers to create requirements and roadmaps for development. The ideal candidate will be highly organized and have a demonstrated track record of: launching new programs and products, partnering with PMs, marketers, and business operators, juggling multiple projects with competing deadlines, and using customer data to identify and prioritize opportunities. The ideal candidate must be able to work at both a strategic level (generating new ideas to improve delivery partner experience) and at the tactical level (executing initiatives, working with cross-functional teams, and solving problems). Our environment is fast-paced and requires a candidate who is flexible and thrives in ambiguity. ROLES AND RESPONSIBILITIES · Develop a strong understanding of delivery partner needs, and drive research roadmaps into critical areas. Provide in-depth, industry and opportunity analysis. · Develop new projects to satisfy delivery partner needs at a global level · Write requirement documents in partnership with global product managers for specific new features and programs · Develop go-to-market strategies, including target impacts on operating metrics, for new program launches in partnership with global and local stakeholders · Define the success metrics for features or services and track performance · Manage ongoing programs to maximize performance and meet business objectives · Bachelor's degree · 5+ years of product marketing, product management, marketing or related experience · Entrepreneurial spirit / ability to try different things with minimal direction · Experience using customer research, hard data and metrics to back up assumptions, generate credible forecasts, and assess the efficacy of marketing programs · MBA and/or computer science, engineering, technology background is preferred · Demonstrated ability to launch and grow innovative technology products · Ability to easily transition from high level strategic thinking to creative and detailed execution · The demonstrated ability to work independently and autonomously · Superior oral and written communication skills · Experience working cross-functionally across Marketing, Product Management, Business Operations, Business Development and Research Amazon is an Equal Opportunity-Affirmative Action Employer - Female/Minority/Disability/Vet
Amazon.com Seattle, WA, USA
Jun 12, 2019
Full time
Our Worldwide Operations Recruiting Coordinator (RC) works closely with a team of recruiters in a fast-paced recruiting organization. The RC is an integral partner in managing recruiting activities and building candidate relationships; often providing candidates with their first impression of Amazon. This candidate will be an organizational guru, work effectively with internal and external clients and candidates, possess great communication skills, have the ability to shift gears at a moment's notice and enjoy the challenges of helping to build a great organization of talented individuals. This is an amazing opportunity for someone looking to broaden their experience and work in a top recruiting organization. Responsibilities: · Scheduling phone, video-conference and in-person interviews; working directly with candidates and hiring managers across North America · Arranging travel for visiting candidates · Keeping up to date candidate records in recruiting systems · Tracking personal recruiting activities with manager · Coordinating the pre and post-interview meetings · Identifying opportunities for improving candidate experience and scheduling efficiency · Assisting in the coordination of other recruiting activities as needed • Bachelor's Degree • 1+ years of recruiting coordinator or relevant coordination experience • Experience with scheduling in Outlook or a similar tool • Experience with MS Word, Excel and Power Point · Superb customer focus, attention to detail, and organization skills · Strong oral and written communication skills · Ability to work in a fast paced, quickly changing environment · Excellent professional judgment and decision-making skills · Adept at learning new software and web-based tools · Goal-oriented and self-motivated Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
Amazon.com Arlington, VA, USA
Jun 08, 2019
Full time
The Amazon Web Services (AWS) Recruiting team is seeking a highly skilled and customer-focused Sourcing Recruiter to join our recruiting organization to support hiring of U.S. Government cleared technical talent. Since early 2006, Amazon Web Services (AWS) has provided companies of all sizes with an infrastructure web services platform in the cloud. With AWS customers can requisition compute power, storage, and other services-gaining access to a suite of elastic IT infrastructure services as their business demands them. Customers pay only for what they use, with no up-front expenses or long-term commitments, making AWS the most cost-effective, flexible way to deliver their applications to their customers and clients. Would you like to be a central part of a recruiting team that is responsible for fueling the rapid growth of AWS supporting U.S. Government agencies? Are you a builder? Do you thrive in high growth ambiguous environments? Are you a process-oriented, data-driven recruiting professional interested in making an impact? The Sourcing Recruiter will work with a team of recruiters, sourcers and recruiting coordinators focusing in the areas of candidate talent search and placement, process improvement, and strategy development. The candidate must be able to successfully prioritize and close searches against a timeline and demonstrate the ability to hit benchmarks, metrics, and customer SLAs. He/She will thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, have fun, and get the job done. The best candidates will have a reputation for being savvy in candidate generation within the U.S Government cleared space, client/account management, and demonstrate the ability to manage processes and systems effectively. Core Responsibilities: · Leads various hiring teams to build effective sourcing and assessment strategies to achieve hiring results · Builds and maintains network of passive candidates and understands and implements on-going relationship management · Screens and assesses candidates to determine job fit, demonstrating ability to anticipate hiring manager preferences through high offer-to-interview ratios. · Recommend ideas to improve the company and the team within Amazon's mission to deliver the highest quality results to the customer. · Manages client relationships and acts as an advisor to hiring managers and interview teams · Drives and assesses the health of pipeline volume and velocity · Participates in special projects/recruiting initiatives · Executes to the sourcing and performance goals laid out within their team. · Adherence to internal company processes/SLAs associated with all aspects of recruiting. · Actively manages all job postings and keeps positions current and active in recruiting systems. · Drives consistent message in protecting data integrity and reporting. · Effectively assesses and screens candidates for position fit This role will sit in our new headquarters in Northern Virginia, where Amazon will invest $2.5 billion dollars, occupy 4 million square feet of energy efficient office space, and create at least 25,000 new full-time jobs. Our employees and the neighboring community will also benefit from the associated investments from the Commonwealth including infrastructure updates, public transportation improvements, and new access to Reagan National Airport. By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us. · 7+ years of corporate and/or search firm technical recruiting experience · 3+ years of experience supporting and influencing senior leadership · 3+ years of experience reporting recruiting metrics to business partners · 3+ years of proven delivery of technical talent such as full stack software development engineers, systems/support engineers, and front/back-end engineers · 2+ years of ATS experience with sourcing, closing (offer negotiation), and managing candidates · 3+ years of experience with MS Office experience; including Word, Excel, and Outlook · Experience recruiting technical talent that hold U.S. Government Clearances. · Ability to proactively network and establish effective working relationships. · Have successfully built scalable recruiting programs and processes · Ability to continually seek new sourcing options, and develop creative approaches to sourcing and delivering candidates. · Strong communication skills, organizational and negotiation skills. · Self-sufficient and able to work with little direct supervision. · Strong consulting skills and demonstrated ability to work in a team environment, as a team leader and member. · Possess of strong analytic skills with ability to create, measure, and scale the right workflow between candidates, hiring managers, and the recruiting team. · Focus on results, ability to drive the recruiting process and provide responsive follow-up to both candidates and hiring teams · Experience in building on-going customer relationships through constant communication and ownership of accounts or clients · Bachelor's degree · Meets/exceeds Amazon's leadership principles requirements for this role · Meets/exceeds Amazon's functional/technical depth and complexity for this role Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation/Age.
Amazon.com Dallas, TX, USA
Jun 05, 2019
Full time
For more than 11 years, Amazon Web Services ("AWS") has been the world's most comprehensive and broadly adopted cloud platform. AWS offers over 100 fully featured services to millions of active customers around the world-including the fastest-growing startups, largest enterprises, and leading government agencies-to power their infrastructure. AWS Premium Support provides global technical support to a wide range of customers using AWS Cloud as they build mission-critical applications on top of AWS services. AWS Premium Support Global Business Operations (Biz Ops) is a diverse team that provides the underlying infrastructure (tools, people planning, and processes) to enable decision making to ensure business success and is seeking an experienced Business Intelligence Engineer. In this role, you will be creating tooling and reporting necessary to drive business performance. You will leverage your analytical mindset to create actionable and data driven intelligence to key stakeholders to support business operations. You will collaborate with internal stakeholders who have various needs and find the right balance between structure/consistency and autonomy/flexibility that propels all teams within the organization to deliver for the customer. Basic Qualifications: · Bachelor's Degree in a quantitative field (engineering, economics, math, or statistics), business, or equivalent · 3+ years of experience using SQL, ETL, Data Warehouse solutions and databases in a business environment with large-scale, complex datasets. · 3+ years of experience writing sql queries · 3+ years of experience with database software (SQL Server, MySQL, Access, etc.) and various data acquisition languages (SQL, Python, Java) · 3 + year of experience with BI reporting software: tableau, MicroStrategy, Power BI, or other related BI reporting tools · 3+ years of experience with data mining, analytics, and advanced modeling techniques. · 3+ years of experience performing code review · 3+ year of experience scripting for automation Preferred: · Master's degree in a quantitative field (engineering, economics, math, or statistics), business, etc or equivalent experience · Ability to process large data sets from multiple sources · Experience building reports · Experience running ad hoc queries · Experience manipulating code · Possess the strong analytical and critical thinking skills · Must be a self-starter, able to manage multiple tasks and projects simultaneously · Experience owning deliverables end to end · Ability to prioritize workload effectively · Work well under pressure to meet ongoing and overlapping deadlines within short time constraints Must be flexible, detail-oriented, and comfortable in a fast paced environment · Bachelor's Degree in a quantitative field (engineering, economics, math, or statistics), business, or equivalent · 3+ years of experience using SQL, ETL, Data Warehouse solutions and databases in a business environment with large-scale, complex datasets. · 3+ years of experience writing sql queries · 3+ years of experience with database software (SQL Server, MySQL, Access, etc.) and various data acquisition languages (SQL, Python, Java) · 3 + year of experience with BI reporting software: tableau, MicroStrategy, Power BI, or other related BI reporting tools · 3+ years of experience with data mining, analytics, and advanced modeling techniques. · 3+ years of experience performing code review · 3+ year of experience scripting for automation · Master's degree in a quantitative field (engineering, economics, math, or statistics), business, etc or equivalent experience · Ability to process large data sets from multiple sources · Experience building reports · Experience running ad hoc queries · Experience manipulating code · Possess the strong analytical and critical thinking skills · Must be a self-starter, able to manage multiple tasks and projects simultaneously · Experience owning deliverables end to end · Ability to prioritize workload effectively · Work well under pressure to meet ongoing and overlapping deadlines within short time constraints Must be flexible, detail-oriented, and comfortable in a fast paced environment