Dish Network

Job Duties and Responsibilities Do you enjoy physical indoor/outdoor work, talking with people, providing customer service and learning new technologies? Are you seeking an opportunity where you have independence, confidence, and control your success? Are you a natural leader who is adaptable and willing to learn new skills? Then being a DISH Satellite TV Technician/Installer is your calling. At DISH, we invest in our Satellite TV Installers/Technicians. We provide classroom and on-the-job training as well as a van, tools, and uniforms. Our Satellite TV Technicians/Installers are responsible for multiple customer visits daily which could include completing site surveys, installing satellite equipment, ensuring a quality broadband internet connection and educating our customers on our award-winning DISH Satellite TV services. Bring your computer, electrical, maintenance/repair, general labor, cable, military, customer service and/or customer relationship experience to DISH! What s in it for you? $14 / hour DISH provides our technicians with paid training, uniforms, cutting edge tools, a fuel card, and a vehicle Progressive incentive program for providing additional solutions to customers - As you earn points, you may choose from thousands of rewards such as digital tablets, riding lawn mowers, or even airfare to Hawaii! An opportunity to earn additional bi-weekly incentive pay through achieving your performance goals! Have 3 days off per week we schedule our technicians to work 4-day work weeks Highly independent work with unparalleled promotional opportunities Comprehensive benefits package including complimentary DISH Network service, paid time off, medical, dental, and vision insurance, 401K, employee stock purchase program, and tuition reimbursement Satellite TV Installers/Technician Primary Responsibilities: Conducting site surveys - determine the best positioning of our equipment for strongest signal reception Installing cutting edge technology - place mounts, satellite dishes and receivers while ensuring broadband connectivity Educating customers - review order with the customer and teach them the basics to use and enjoy their new service and equipment Providing Dish Smart Home Services - successful technicians offer our customers additional services and products while earning incentives and building new skill sets that will propel them into the future of in-home services delivery For more information, please click here Skills - Experience and Requirements A successful Satellite TV Installer/Technician will have the following: Excellent written and verbal communication skills. High energy, being resourceful, and strong multi-tasking skills Basic computer skills; basic electronics and/or audio/video knowledge is helpful. Strong customer service skills; friendly, approachable and motivated with a strong work ethic and high degree of integrity. Ability to stand for long periods of time on a ladder, lift over 70 lbs at times, crawl into small spaces, work in all climates and remain within the individual weight requirement of 335 lbs. Willingness to work flexible schedules including weekends, holidays and evenings. High school diploma or GED preferred; college or technical/vocational school a plus. Must possess a valid driver's license in the State you are seeking employment in, with a driving record that meets DISH's minimum safety standard. Cable industry experience is a plus. Associated topics: field installation, field service, field service technician, field technician, install, installation, installation technician, mount, technician

Job Duties and Responsibilities Do you enjoy physical indoor/outdoor work, talking with people, providing customer service and learning new technologies? Are you seeking an opportunity where you have independence, confidence, and control your success? Are you a natural leader who is adaptable and willing to learn new skills? Then being a DISH Satellite TV Technician/Installer is your calling. At DISH, we invest in our Satellite TV Installers/Technicians. We provide classroom and on-the-job training as well as a van, tools, and uniforms. Our Satellite TV Technicians/Installers are responsible for multiple customer visits daily which could include completing site surveys, installing satellite equipment, ensuring a quality broadband internet connection and educating our customers on our award-winning DISH Satellite TV services. Bring your computer, electrical, maintenance/repair, general labor, cable, military, customer service and/or customer relationship experience to DISH! What s in it for you? DISH provides our technicians with paid training, uniforms, cutting edge tools, a fuel card, and a vehicle Progressive incentive program for providing additional solutions to customers - As you earn points, you may choose from thousands of rewards such as digital tablets, riding lawn mowers, or even airfare to Hawaii! An opportunity to earn additional bi-weekly incentive pay through achieving your performance goals! Have 3 days off per week we schedule our technicians to work 4-day work weeks Highly independent work with unparalleled promotional opportunities Comprehensive benefits package including complimentary DISH Network service, paid time off, medical, dental, and vision insurance, 401K, employee stock purchase program, and tuition reimbursement Satellite TV Installers/Technician Primary Responsibilities: Conducting site surveys - determine the best positioning of our equipment for strongest signal reception Installing cutting edge technology - place mounts, satellite dishes and receivers while ensuring broadband connectivity Educating customers - review order with the customer and teach them the basics to use and enjoy their new service and equipment Providing Dish Smart Home Services - successful technicians offer our customers additional services and products while earning incentives and building new skill sets that will propel them into the future of in-home services delivery For more information, please click here Skills - Experience and Requirements A successful Satellite TV Installer/Technician will have the following: Excellent written and verbal communication skills. High energy, being resourceful, and strong multi-tasking skills Basic computer skills; basic electronics and/or audio/video knowledge is helpful. Strong customer service skills; friendly, approachable and motivated with a strong work ethic and high degree of integrity. Ability to stand for long periods of time on a ladder, lift over 70 lbs at times, crawl into small spaces, work in all climates and remain within the individual weight requirement of 335 lbs. Willingness to work flexible schedules including weekends, holidays and evenings. High school diploma or GED preferred; college or technical/vocational school a plus. Must possess a valid driver's license in the State you are seeking employment in, with a driving record that meets DISH's minimum safety standard. Cable industry experience is a plus. Our Home-Based Satellite TV Installer/Technicians are required to have the following: Minimum 5 x5 x10 covered and secured area at technician residence. Computer with broadband internet. Ability to plug in all DISH Network chargeable devices. Dedicated off street parking at technician residence. Ground floor access for equipment (preferred).

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service - Sling TV - that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television. Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story. Opportunity is here. We are DISH. Job Duties and Responsibilities As a Customer Retention Specialist, you will be responsible for retaining customers by sharing your knowledge and enthusiasm about our pricing, service, and technology. Those new to retention love the experience of re-selling the value of our products and services, with 100% inbound calls and absolutely no cold-calling! At DISH we dedicate time for continual development and advancement opportunities for ALL associates. With an hourly base rate PLUS uncapped commission AND incentive pay during training our employees are maximizing their income potential. The average total compensation is 55k-65k with top performers earning over six figures! * Build quick rapport with existing customers using your assertiveness and confidence to educate them on the value of remaining a DISH customer * Apply sales methodologies and problem-solving strategies to best position DISH's products and services while providing long-term, individualized solutions to customers and closing all sales with integrity * Use web-based tools to stay current on industry-wide products, features, and services * Consistently exceed in all metrics Skills - Experience and Requirements Do you have what it takes? * Pursues everything with energy, drive and a need to achieve * Tech savvy with the ability to smoothly find your way around a desktop computer * Can be counted on to exceed goals successfully and is consistently striving to be a top performer * Goal oriented, self-motivated, confident, thorough and tenacious * Learns quickly when facing new problems; a relentless and versatile learner * Adaptable and flexible to change. Willing to work the shift and hours it takes to get the job done * Sales experience will make a huge difference in your ability to take on this challenge - though not required * College degree preferred; high school diploma or equivalent required FULL BENEFITS PACKAGE: * Medical, Dental and Vision * 401K with company match + profit sharing * Paid time off and holidays * Life and short/long term disability insurance * Discounted Employee Stock Purchase Program * Tuition reimbursement * FREE DISH PROGRAMMING (YES that includes HBO, Showtime, and Cinemax!) * High-end Rewards and Recognition program to include shopping sprees, luxurious dinning, exciting travel destinations, and top of the line merchandise We need driven individuals who can adapt as we continue to grow and who are motivated to advance while taking on new responsibilities. We love to promote employees from within and have several career path opportunities to choose from - Inside Sales, Sales Management, Operations, and more!

Summary DISH supports more than 150 DISH In-Home Services (IHS) offices that deliver DISH products and services to customers across the country. The IHS organization encompasses thousands of talented and dedicated employees who serve in roles including Technicians, Resource Planners, Analysts, Training and Quality Assurance Reps and Management to deliver the industry's best products and services. Job Duties and Responsibilities If it's broken, you know how to fix it. You've made a career out of fixing the things you use. Come join our team of Appliance Repair Trainers, who are experts in the field of appliance repair. Our Appliance Repair Trainers deliver highly energized and intelligent training and development programs focused on our growing Appliance Repair business! At DISH, we understand Field Service. We've pioneered it by being tuned in to our customer's needs. We are taking our Service Technician fleet to the next level and with the help of our Appliance Repair Trainers, we will train our hard-working, dedicated workforce to exceed our customers' expectations every single time. Other responsibilities include: * Partners with training management to identify specific opportunities and skills requiring employee improvement, including improved understanding of policies, procedures, regulations, technologies and customer relations. * Delivers excellence in training and content across a variety of modalities: instructor-led, online, and print. * Follows pre-determined teaching outlines on instructional methods such as individual education, group instruction, lectures, demonstrations, and workshops. * Utilizes teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and resource materials. * Executes testing and evaluation procedures to be used at completion of courses. * Conducts training sessions covering specified areas in appliance repair solutions, customer service, and other home-based customer products and solutions. * $2,500.00 sign-on bonus applicable at 90 days of employment. Details will be discussed throughout interview process. Skills - Experience and Requirements A successful Appliance Repair Trainer will have the following: * Recent and relevant Appliance Repair experience * Ability to effectively interact with all levels of organizational staff. * Competencies include excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills. * Flexible, innovative and the ability to manage responsibilities and priorities in a fast-paced, growth-oriented and time-critical environment. * Travel is often necessary in this role and will be a requirement of the position.

Job Duties and Responsibilities Do you enjoy physical indoor/outdoor work, talking with people, providing customer service and learning new technologies? Are you seeking an opportunity where you have independence, confidence, and control your success? Are you a natural leader who is adaptable and willing to learn new skills? Then being a DISH Satellite TV Technician/Installer is your calling. At DISH, we invest in our Satellite TV Installers/Technicians. We provide classroom and on-the-job training as well as a van, tools, and uniforms. Our Satellite TV Technicians/Installers are responsible for multiple customer visits daily which could include completing site surveys, installing satellite equipment, ensuring a quality broadband internet connection and educating our customers on our award-winning DISH Satellite TV services. Bring your computer, electrical, maintenance/repair, general labor, cable, military, customer service and/or customer relationship experience to DISH! What's in it for you? * DISH provides our technicians with paid training, uniforms, cutting edge tools, a fuel card, and a vehicle * Progressive incentive program for providing additional solutions to customers - As you earn points, you may choose from thousands of rewards such as digital tablets, riding lawn mowers, or even airfare to Hawaii! * An opportunity to earn additional bi-weekly incentive pay through achieving your performance goals! * Have 3 days off per week - we schedule our technicians to work 4-day work weeks * Highly independent work with unparalleled promotional opportunities * Comprehensive benefits package including complimentary DISH Network service, paid time off, medical, dental, and vision insurance, 401K, employee stock purchase program, and tuition reimbursement Satellite TV Installers/Technician Primary Responsibilities: * Conducting site surveys - determine the best positioning of our equipment for strongest signal reception * Installing cutting edge technology - place mounts, satellite dishes and receivers while ensuring broadband connectivity * Educating customers - review order with the customer and teach them the basics to use and enjoy their new service and equipment * Providing Dish Smart Home Services - successful technicians offer our customers additional services and products while earning incentives and building new skill sets that will propel them into the future of in-home services delivery For more information, please click here Skills - Experience and Requirements A successful Satellite TV Installer/Technician will have the following: * Excellent written and verbal communication skills. * High energy, being resourceful, and strong multi-tasking skills * Basic computer skills; basic electronics and/or audio/video knowledge is helpful. * Strong customer service skills; friendly, approachable and motivated with a strong work ethic and high degree of integrity. * Ability to stand for long periods of time on a ladder, lift over 70 lbs at times, crawl into small spaces, work in all climates and remain within the individual weight requirement of 335 lbs. * Willingness to work flexible schedules including weekends, holidays and evenings. * High school diploma or GED preferred; college or technical/vocational school a plus. * Must possess a valid driver's license in the State you are seeking employment in, with a driving record that meets DISH's minimum safety standard. * Cable industry experience is a plus. Our Home-Based Satellite TV Installer/Technicians are required to have the following: * Minimum 5'x5'x10' covered and secured area at technician residence. * Computer with broadband internet. * Ability to plug in all DISH Network chargeable devices. * Dedicated off street parking at technician residence. * Ground floor access for equipment (preferred).

Summary DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service - Sling TV - that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television. Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story. Opportunity is here. We are DISH. Job Duties and Responsibilities If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! Our Internal Customer Experience Representatives primarily work with internal and third-party customers to resolve account issues such as modifying work orders and account creation. They also perform technical troubleshooting and resolve customer service issues for our bulk commercial customers and field technicians. Primary job duties and responsibilities of an Internal Customer Experience Representative include: * Work primarily with internal customers such as in-home technicians and sales partners and occasionally with external customers * Assist in-home technicians with the following: Activation of customer services * Work order modifications * Equipment modifications * Adding smart home services for proper billing * Assist commercial sales partners with account management * Assist residential customers living in multi-family dwellings, like apartment buildings, with customer service issues * Support other commercial customers such as airlines, audio only, hotels, and bulk distribution customers with customer service and technical issues An Internal Customer Experience Representative performs the job duties and responsibilities above as well as the following essential job functions: * Willingness to work flexible schedules including weekends, holidays, and evenings * Regular and predictable attendance * Ability to regularly sit for long periods of time * Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases * Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services * Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics * Deescalate upset or irate customers in order to satisfactorily address their customer service needs Skills - Experience and Requirements A successful Internal Customer Experience Representative will have the following: * High School diploma, GED, or equivalent experience * Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines * Strong organizational, time management, and problem solving skills * Six-months of related customer service experience and/or training preferred * Excellent written and oral communication skills * Strong sense of professionalism and active listening skills * Ability to problem solve and use resources on proprietary software/tools to understand and craft the right solution across varying customer needs, business rules, and processes * Helpful attitude and a willingness to support your colleagues who may be directly interacting with our customers

Job Duties and Responsibilities Do you enjoy physical indoor/outdoor work, talking with people, providing customer service and learning new technologies? Are you seeking an opportunity where you have independence, confidence, and control your success? Are you a natural leader who is adaptable and willing to learn new skills? Then being a DISH Satellite TV Technician/Installer is your calling. At DISH, we invest in our Satellite TV Installers/Technicians. We provide classroom and on-the-job training as well as a van, tools, and uniforms. Our Satellite TV Technicians/Installers are responsible for multiple customer visits daily which could include completing site surveys, installing satellite equipment, ensuring a quality broadband internet connection and educating our customers on our award-winning DISH Satellite TV services. Bring your computer, electrical, maintenance/repair, general labor, cable, military, customer service and/or customer relationship experience to DISH! What s in it for you? DISH provides our technicians with paid training, uniforms, cutting edge tools, a fuel card, and a vehicle Progressive incentive program for providing additional solutions to customers - As you earn points, you may choose from thousands of rewards such as digital tablets, riding lawn mowers, or even airfare to Hawaii! An opportunity to earn additional bi-weekly incentive pay through achieving your performance goals! Have 3 days off per week we schedule our technicians to work 4-day work weeks Highly independent work with unparalleled promotional opportunities Comprehensive benefits package including complimentary DISH Network service, paid time off, medical, dental, and vision insurance, 401K, employee stock purchase program, and tuition reimbursement Satellite TV Installers/Technician Primary Responsibilities: Conducting site surveys - determine the best positioning of our equipment for strongest signal reception Installing cutting edge technology - place mounts, satellite dishes and receivers while ensuring broadband connectivity Educating customers - review order with the customer and teach them the basics to use and enjoy their new service and equipment Providing Dish Smart Home Services - successful technicians offer our customers additional services and products while earning incentives and building new skill sets that will propel them into the future of in-home services delivery For more information, please click here Skills - Experience and Requirements A successful Satellite TV Installer/Technician will have the following: Excellent written and verbal communication skills. High energy, being resourceful, and strong multi-tasking skills Basic computer skills; basic electronics and/or audio/video knowledge is helpful. Strong customer service skills; friendly, approachable and motivated with a strong work ethic and high degree of integrity. Ability to stand for long periods of time on a ladder, lift over 70 lbs at times, crawl into small spaces, work in all climates and remain within the individual weight requirement of 335 lbs. Willingness to work flexible schedules including weekends, holidays and evenings. High school diploma or GED preferred; college or technical/vocational school a plus. Must possess a valid driver's license in the State you are seeking employment in, with a driving record that meets DISH's minimum safety standard. Cable industry experience is a plus. Our Home-Based Satellite TV Installer/Technicians are required to have the following: Minimum 5 x5 x10 covered and secured area at technician residence. Computer with broadband internet. Ability to plug in all DISH Network chargeable devices. Dedicated off street parking at technician residence. Ground floor access for equipment (preferred).

Job Duties and Responsibilities Do you enjoy physical indoor/outdoor work, talking with people, providing customer service and learning new technologies? Are you seeking an opportunity where you have independence, confidence, and control your success? Are you a natural leader who is adaptable and willing to learn new skills? Then being a DISH Satellite TV Technician/Installer is your calling. At DISH, we invest in our Satellite TV Installers/Technicians. We provide classroom and on-the-job training as well as a van, tools, and uniforms. Our Satellite TV Technicians/Installers are responsible for multiple customer visits daily which could include completing site surveys, installing satellite equipment, ensuring a quality broadband internet connection and educating our customers on our award-winning DISH Satellite TV services. Bring your computer, electrical, maintenance/repair, general labor, cable, military, customer service and/or customer relationship experience to DISH! What s in it for you? $14 / hour DISH provides our technicians with paid training, uniforms, cutting edge tools, a fuel card, and a vehicle Progressive incentive program for providing additional solutions to customers - As you earn points, you may choose from thousands of rewards such as digital tablets, riding lawn mowers, or even airfare to Hawaii! An opportunity to earn additional bi-weekly incentive pay through achieving your performance goals! Have 3 days off per week we schedule our technicians to work 4-day work weeks Highly independent work with unparalleled promotional opportunities Comprehensive benefits package including complimentary DISH Network service, paid time off, medical, dental, and vision insurance, 401K, employee stock purchase program, and tuition reimbursement Satellite TV Installers/Technician Primary Responsibilities: Conducting site surveys - determine the best positioning of our equipment for strongest signal reception Installing cutting edge technology - place mounts, satellite dishes and receivers while ensuring broadband connectivity Educating customers - review order with the customer and teach them the basics to use and enjoy their new service and equipment Providing Dish Smart Home Services - successful technicians offer our customers additional services and products while earning incentives and building new skill sets that will propel them into the future of in-home services delivery For more information, please click here Skills - Experience and Requirements A successful Satellite TV Installer/Technician will have the following: Excellent written and verbal communication skills. High energy, being resourceful, and strong multi-tasking skills Basic computer skills; basic electronics and/or audio/video knowledge is helpful. Strong customer service skills; friendly, approachable and motivated with a strong work ethic and high degree of integrity. Ability to stand for long periods of time on a ladder, lift over 70 lbs at times, crawl into small spaces, work in all climates and remain within the individual weight requirement of 335 lbs. Willingness to work flexible schedules including weekends, holidays and evenings. High school diploma or GED preferred; college or technical/vocational school a plus. Must possess a valid driver's license in the State you are seeking employment in, with a driving record that meets DISH's minimum safety standard. Cable industry experience is a plus. Associated topics: field installation, field service, field service technician, field technician, install, installation, installation technician, mount, technician

Job Duties and Responsibilities Do you enjoy physical indoor/outdoor work, talking with people, providing customer service and learning new technologies? Are you seeking an opportunity where you have independence, confidence, and control your success? Are you a natural leader who is adaptable and willing to learn new skills? Then being a DISH Satellite TV Technician/Installer is your calling. At DISH, we invest in our Satellite TV Installers/Technicians. We provide classroom and on-the-job training as well as a van, tools, and uniforms. Our Satellite TV Technicians/Installers are responsible for multiple customer visits daily which could include completing site surveys, installing satellite equipment, ensuring a quality broadband internet connection and educating our customers on our award-winning DISH Satellite TV services. Bring your computer, electrical, maintenance/repair, general labor, cable, military, customer service and/or customer relationship experience to DISH! What's in it for you? * DISH provides our technicians with paid training, uniforms, cutting edge tools, a fuel card, and a vehicle * Progressive incentive program for providing additional solutions to customers - As you earn points, you may choose from thousands of rewards such as digital tablets, riding lawn mowers, or even airfare to Hawaii! * An opportunity to earn additional bi-weekly incentive pay through achieving your performance goals! * Have 3 days off per week - we schedule our technicians to work 4-day work weeks * Highly independent work with unparalleled promotional opportunities * Comprehensive benefits package including complimentary DISH Network service, paid time off, medical, dental, and vision insurance, 401K, employee stock purchase program, and tuition reimbursement Satellite TV Installers/Technician Primary Responsibilities: * Conducting site surveys - determine the best positioning of our equipment for strongest signal reception * Installing cutting edge technology - place mounts, satellite dishes and receivers while ensuring broadband connectivity * Educating customers - review order with the customer and teach them the basics to use and enjoy their new service and equipment * Providing Dish Smart Home Services - successful technicians offer our customers additional services and products while earning incentives and building new skill sets that will propel them into the future of in-home services delivery For more information, please click here Skills - Experience and Requirements A successful Satellite TV Installer/Technician will have the following: * Excellent written and verbal communication skills. * High energy, being resourceful, and strong multi-tasking skills * Basic computer skills; basic electronics and/or audio/video knowledge is helpful. * Strong customer service skills; friendly, approachable and motivated with a strong work ethic and high degree of integrity. * Ability to stand for long periods of time on a ladder, lift over 70 lbs at times, crawl into small spaces, work in all climates and remain within the individual weight requirement of 335 lbs. * Willingness to work flexible schedules including weekends, holidays and evenings. * High school diploma or GED preferred; college or technical/vocational school a plus. * Must possess a valid driver's license in the State you are seeking employment in, with a driving record that meets DISH's minimum safety standard. * Cable industry experience is a plus. Our Home-Based Satellite TV Installer/Technicians are required to have the following: * Minimum 5'x5'x10' covered and secured area at technician residence. * Computer with broadband internet. * Ability to plug in all DISH Network chargeable devices. * Dedicated off street parking at technician residence. * Ground floor access for equipment (preferred).

If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISH's 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Experience Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Bilingual WAH Customer Experience Representatives are responsible for resolving customer issues, preventing future callbacks through amazing customer service and intuition into customer needs, and promoting the award-winning products (like the Hopper w/ Sling) and services (like PrimeTime AnyTime) while operating at maximum efficiency and with the utmost professional courtesy. Primary responsibilities fall within the following categories: Payments and Billing - accept payments by a variety of methods, offer self-serve payment solutions, explain charges and credits on the customer's bill, and resolve complex billing scenarios Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and educate customers about the many features of DISH's award-winning products Sales - use a consultative approach to educate and offer existing customers additional programming, and promote products and services to enhance their DISH experience Accurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phone Supports Tier 1 technical support and customer service phone support for external customers Essential Functions: A Bilingual WAH Customer Experience Representative performs the job duties and responsibilities above as well as the following essential job functions: Working flexible schedules including weekends, holidays, and evenings Regular and predictable attendance Ability to regularly sit for long periods of time Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics Deescalate upset or irate customers in order to satisfactorily address their customer service needs Skills - Experience and Requirements A successful Bilingual WAH Customer Experience Representative will have the following: High School diploma, GED, or equivalent experience Six-months of related customer service experience and/or training preferred Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines Strong organizational, time management, and problem solving skills Excellent written and oral communication skills Strong sense of professionalism and active listening skills Ability to problem solve and use resources on proprietary software/tools to understand and craft the right solution across varying customer needs, business rules, and processes Ability to work with minimal supervision in a remote location Bilingual proficiency-fluent in English and one of the following languages: Arabic Cantonese Filipino French German Greek Italian Japanese Mandarin Polish Portuguese Tagalog Must be Phoenix based Technical Requirements: Internet Minimum Specifications At Home agents must meet and maintain the following requirements: Minimum 7 Mbps download Minimum 1 Mbps upload Internet provider that's not fixed wireless or satellite All costs to meet and maintain these requirements, including repairs, Internet/ISP charges, and additional charges associated from their ISP are the responsibility of the At Home agent and are not reimbursed by DISH. Data and Usage Caps DISH prefers that At Home agents do not have bandwidth or data cap on Internet usage (caps lower than 250GB are not recommended). At Home agents are responsible for managing their data usage in a way that does not impact ISP connectivity, and they will be responsible for paying any overage charges associated with exceeding a cap. Equipment Agents will receive the necessary At Home equipment on-site. At Home agents will be responsible for transporting and installing the equipment to their at-home location. Agents will receive a document to help install the equipment and will have the opportunity to connect the equipment onsite before going home. Connectivity At Home agents are expected to have 99% uptime. Home Environment and Work Space Agents must have a dedicated workspace at the home office (preferably a separate room) and must maintain the workspace in a safe condition, free from hazards and other dangers to people and equipment. Since At Home agents will assist DISH customers over the phone, personal disruptions, such as but not limited to children playing, dogs barking, loud music, and non-work-related phone calls will not be tolerated and may result in reassignment to an onsite agent role.. Additionally, dependent care and other family obligations must not interfere with job duties. DISH reserves the right to inspect At Home workspaces to ensure business requirements are met. At Home agents must agree and understand that such inspections are necessary to ensure continuity of DISH's business and excellent standards of customer service. Team Environment At Home agents will be members of a larger virtual team, with support from a supervisor. There will be additional resources available such as team leads, help desk, and online tools. This is a structured environment and At Home agents will be provided a schedule they must adhere to. On-site Frequency Initial new hire training will be conducted on-site and last 13-15 weeks. After the new hire period, a minimum of one on-site workday per quarter will be required with additional days scheduled as needed. DISH considers providing reasonable accommodations whenever necessary to enable otherwise qualified individuals with disabilities to overcome physical or mental disabilities that prevent them from performing the essential functions of the position or to otherwise enjoy an equal employment opportunity. If you believe you need a reasonable accommodation, please contact Human Resources.

Summary DISH supports more than 150 DISH In-Home Services (IHS) offices that deliver DISH products and services to customers across the country. The IHS organization encompasses thousands of talented and dedicated employees who serve in roles including Technicians, Resource Planners, Analysts, Training and Quality Assurance Reps and Management to deliver the industry's best products and services. Job Duties and Responsibilities If it's broken, you know how to fix it. You've made a career out of fixing the things you use. Come join our team of Appliance Repair Trainers, who are experts in the field of appliance repair. Our Appliance Repair Trainers deliver highly energized and intelligent training and development programs focused on our growing Appliance Repair business! At DISH, we understand Field Service. We've pioneered it by being tuned in to our customer's needs. We are taking our Service Technician fleet to the next level and with the help of our Appliance Repair Trainers, we will train our hard-working, dedicated workforce to exceed our customers' expectations every single time. Other responsibilities include: * Partners with training management to identify specific opportunities and skills requiring employee improvement, including improved understanding of policies, procedures, regulations, technologies and customer relations. * Delivers excellence in training and content across a variety of modalities: instructor-led, online, and print. * Follows pre-determined teaching outlines on instructional methods such as individual education, group instruction, lectures, demonstrations, and workshops. * Utilizes teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and resource materials. * Executes testing and evaluation procedures to be used at completion of courses. * Conducts training sessions covering specified areas in appliance repair solutions, customer service, and other home-based customer products and solutions. * $2,500.00 sign-on bonus applicable at 90 days of employment. Details will be discussed throughout interview process. Skills - Experience and Requirements A successful Appliance Repair Trainer will have the following: * Recent and relevant Appliance Repair experience * Ability to effectively interact with all levels of organizational staff. * Competencies include excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills. * Flexible, innovative and the ability to manage responsibilities and priorities in a fast-paced, growth-oriented and time-critical environment. * Travel is often necessary in this role and will be a requirement of the position.

Job Duties and Responsibilities Do you enjoy physical indoor/outdoor work, talking with people, providing customer service and learning new technologies? Are you seeking an opportunity where you have independence, confidence, and control your success? Are you a natural leader who is adaptable and willing to learn new skills? Then being a DISH Satellite TV Technician/Installer is your calling. At DISH, we invest in our Satellite TV Installers/Technicians. We provide classroom and on-the-job training as well as a van, tools, and uniforms. Our Satellite TV Technicians/Installers are responsible for multiple customer visits daily which could include completing site surveys, installing satellite equipment, ensuring a quality broadband internet connection and educating our customers on our award-winning DISH Satellite TV services. Bring your computer, electrical, maintenance/repair, general labor, cable, military, customer service and/or customer relationship experience to DISH! What s in it for you? DISH provides our technicians with paid training, uniforms, cutting edge tools, a fuel card, and a vehicle Progressive incentive program for providing additional solutions to customers - As you earn points, you may choose from thousands of rewards such as digital tablets, riding lawn mowers, or even airfare to Hawaii! An opportunity to earn additional bi-weekly incentive pay through achieving your performance goals! Have 3 days off per week we schedule our technicians to work 4-day work weeks Highly independent work with unparalleled promotional opportunities Comprehensive benefits package including complimentary DISH Network service, paid time off, medical, dental, and vision insurance, 401K, employee stock purchase program, and tuition reimbursement Satellite TV Installers/Technician Primary Responsibilities: Conducting site surveys - determine the best positioning of our equipment for strongest signal reception Installing cutting edge technology - place mounts, satellite dishes and receivers while ensuring broadband connectivity Educating customers - review order with the customer and teach them the basics to use and enjoy their new service and equipment Providing Dish Smart Home Services - successful technicians offer our customers additional services and products while earning incentives and building new skill sets that will propel them into the future of in-home services delivery For more information, please click here Skills - Experience and Requirements A successful Satellite TV Installer/Technician will have the following: Excellent written and verbal communication skills. High energy, being resourceful, and strong multi-tasking skills Basic computer skills; basic electronics and/or audio/video knowledge is helpful. Strong customer service skills; friendly, approachable and motivated with a strong work ethic and high degree of integrity. Ability to stand for long periods of time on a ladder, lift over 70 lbs at times, crawl into small spaces, work in all climates and remain within the individual weight requirement of 335 lbs. Willingness to work flexible schedules including weekends, holidays and evenings. High school diploma or GED preferred; college or technical/vocational school a plus. Must possess a valid driver's license in the State you are seeking employment in, with a driving record that meets DISH's minimum safety standard. Cable industry experience is a plus. Our Home-Based Satellite TV Installer/Technicians are required to have the following: Minimum 5 x5 x10 covered and secured area at technician residence. Computer with broadband internet. Ability to plug in all DISH Network chargeable devices. Dedicated off street parking at technician residence. Ground floor access for equipment (preferred). Associated topics: field installation, field service, field service technician, field technician, install, installation, installation technician, mount, technician

Job Duties and Responsibilities Do you enjoy physical indoor/outdoor work, talking with people, providing customer service and learning new technologies? Are you seeking an opportunity where you have independence, confidence, and control your success? Are you a natural leader who is adaptable and willing to learn new skills? Then being a DISH Satellite TV Technician/Installer is your calling. At DISH, we invest in our Satellite TV Installers/Technicians. We provide classroom and on-the-job training as well as a van, tools, and uniforms. Our Satellite TV Technicians/Installers are responsible for multiple customer visits daily which could include completing site surveys, installing satellite equipment, ensuring a quality broadband internet connection and educating our customers on our award-winning DISH Satellite TV services. Bring your computer, electrical, maintenance/repair, general labor, cable, military, customer service and/or customer relationship experience to DISH! What s in it for you? $14 / hour DISH provides our technicians with paid training, uniforms, cutting edge tools, a fuel card, and a vehicle Progressive incentive program for providing additional solutions to customers - As you earn points, you may choose from thousands of rewards such as digital tablets, riding lawn mowers, or even airfare to Hawaii! An opportunity to earn additional bi-weekly incentive pay through achieving your performance goals! Have 3 days off per week we schedule our technicians to work 4-day work weeks Highly independent work with unparalleled promotional opportunities Comprehensive benefits package including complimentary DISH Network service, paid time off, medical, dental, and vision insurance, 401K, employee stock purchase program, and tuition reimbursement Satellite TV Installers/Technician Primary Responsibilities: Conducting site surveys - determine the best positioning of our equipment for strongest signal reception Installing cutting edge technology - place mounts, satellite dishes and receivers while ensuring broadband connectivity Educating customers - review order with the customer and teach them the basics to use and enjoy their new service and equipment Providing Dish Smart Home Services - successful technicians offer our customers additional services and products while earning incentives and building new skill sets that will propel them into the future of in-home services delivery For more information, please click here Skills - Experience and Requirements A successful Satellite TV Installer/Technician will have the following: Excellent written and verbal communication skills. High energy, being resourceful, and strong multi-tasking skills Basic computer skills; basic electronics and/or audio/video knowledge is helpful. Strong customer service skills; friendly, approachable and motivated with a strong work ethic and high degree of integrity. Ability to stand for long periods of time on a ladder, lift over 70 lbs at times, crawl into small spaces, work in all climates and remain within the individual weight requirement of 335 lbs. Willingness to work flexible schedules including weekends, holidays and evenings. High school diploma or GED preferred; college or technical/vocational school a plus. Must possess a valid driver's license in the State you are seeking employment in, with a driving record that meets DISH's minimum safety standard. Cable industry experience is a plus. Associated topics: field installation, field service, field service technician, field technician, install, installation, installation technician, mount, technician

Job Duties and Responsibilities Do you enjoy physical indoor/outdoor work, talking with people, providing customer service and learning new technologies? Are you seeking an opportunity where you have independence, confidence, and control your success? Are you a natural leader who is adaptable and willing to learn new skills? Then being a DISH Satellite TV Technician/Installer is your calling. At DISH, we invest in our Satellite TV Installers/Technicians. We provide classroom and on-the-job training as well as a van, tools, and uniforms. Our Satellite TV Technicians/Installers are responsible for multiple customer visits daily which could include completing site surveys, installing satellite equipment, ensuring a quality broadband internet connection and educating our customers on our award-winning DISH Satellite TV services. Bring your computer, electrical, maintenance/repair, general labor, cable, military, customer service and/or customer relationship experience to DISH! What s in it for you? DISH provides our technicians with paid training, uniforms, cutting edge tools, a fuel card, and a vehicle Progressive incentive program for providing additional solutions to customers - As you earn points, you may choose from thousands of rewards such as digital tablets, riding lawn mowers, or even airfare to Hawaii! An opportunity to earn additional bi-weekly incentive pay through achieving your performance goals! Have 3 days off per week we schedule our technicians to work 4-day work weeks Highly independent work with unparalleled promotional opportunities Comprehensive benefits package including complimentary DISH Network service, paid time off, medical, dental, and vision insurance, 401K, employee stock purchase program, and tuition reimbursement Satellite TV Installers/Technician Primary Responsibilities: Conducting site surveys - determine the best positioning of our equipment for strongest signal reception Installing cutting edge technology - place mounts, satellite dishes and receivers while ensuring broadband connectivity Educating customers - review order with the customer and teach them the basics to use and enjoy their new service and equipment Providing Dish Smart Home Services - successful technicians offer our customers additional services and products while earning incentives and building new skill sets that will propel them into the future of in-home services delivery For more information, please click here Skills - Experience and Requirements A successful Satellite TV Installer/Technician will have the following: Excellent written and verbal communication skills. High energy, being resourceful, and strong multi-tasking skills Basic computer skills; basic electronics and/or audio/video knowledge is helpful. Strong customer service skills; friendly, approachable and motivated with a strong work ethic and high degree of integrity. Ability to stand for long periods of time on a ladder, lift over 70 lbs at times, crawl into small spaces, work in all climates and remain within the individual weight requirement of 335 lbs. Willingness to work flexible schedules including weekends, holidays and evenings. High school diploma or GED preferred; college or technical/vocational school a plus. Must possess a valid driver's license in the State you are seeking employment in, with a driving record that meets DISH's minimum safety standard. Cable industry experience is a plus. Our Home-Based Satellite TV Installer/Technicians are required to have the following: Minimum 5 x5 x10 covered and secured area at technician residence. Computer with broadband internet. Ability to plug in all DISH Network chargeable devices. Dedicated off street parking at technician residence. Ground floor access for equipment (preferred). Associated topics: field installation, field service, field service technician, field technician, install, installation, installation technician, mount, technician

Summary DISH supports 135+ In-Home Services (IHS) facilities that deliver service solutions to customers in every zip code, across the entire country. The IHS organization encompasses thousands of talented and dedicated employees who serve in roles devoted to a flawless customer experience while delivering the industry's best products and services for DISH and many other national, household brands. Job Duties and Responsibilities If it s broken, you know how to fix it . You ve made a career out of fixing the things you use. Come join our team of Master Service Consultants, who are experts in the field of appliance repair. The Master Service Consultants are a team of subject matter experts on appliance repair, who support our Triage Call Center and Field Service Technicians, designed to ensure we verbally diagnose and assess customer issues prior to making a home visit for the repair work. At DISH, we understand Field Service. We ve pioneered it by being tuned in to our customer s needs. We are taking our Service Technician fleet to the next level and with the help of our Master Service Consultants, we can get the job done right the first time with each home appliance repair we make. You provide the experience, we ll provide: $25 - $30/hr and above, depending on experience and knowledge base The opportunity to apply all the technical knowledge you ve gained throughout your career, in a consultative and coaching position Rewarding work with an opportunity to help build the foundation of our growing team Comprehensive benefits package including complimentary DISH Network service, paid time off, medical, dental, and vision insurance, 401K, employee stock purchase program, and tuition reimbursement Skills - Experience and Requirements A successful Master Service Consultant will have the following: 5+ years of Appliance Repair or other Service Industry experience, with excellent written and verbal communication capability Section 608 Technician Certification preferred High energy, resourcefulness, and strong multi-tasking ability Strong customer service skills; friendly, approachable and motivated with a strong work ethic and high degree of integrity Analytical capability and intuitiveness; ability to follow logic and make the instinctive leap to a solution; problem solving, and critical thinking skills are essential Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines Strong sense of professionalism and active listening skills Ability to problem solve and use available software/tools to understand and craft the right solution across varying customer needs, business rules, and processes Associated topics: automotive, customer service, equipment, field service technician, machine maintenance, maintenance technician, malfunction, millwright, troubleshoot, upgrade

Summary DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service Sling TV that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television. Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. We are driven by curiosity, pride, adventure, and a desire to win it s in our DNA. We re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story. Opportunity is here. We are DISH. Job Duties and Responsibilities If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISH s 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Experience Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Customer Experience Representatives are responsible for resolving customer issues, preventing future callbacks through amazing customer service and intuition into customer needs, and promoting the award-winning products (like the Hopper w/ Sling) and services (like PrimeTime AnyTime) while operating at maximum efficiency and with the utmost professional courtesy. Primary responsibilities fall within the following categories: Payments and Billing - accept payments by a variety of methods, offer self-serve payment solutions, explain charges and credits on the customer s bill, and resolve complex billing scenarios Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and educate customers about the many features of DISH s award-winning products Sales - use a consultative approach to educate and offer existing customers additional programming, and promote products and services to enhance their DISH experience A Customer Experience Representative performs the job duties and responsibilities above as well as the following essential job functions: Working flexible schedules including weekends, holidays, and evenings Regular and predictable attendance Ability to regularly sit for long periods of time Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics Deescalate upset or irate customers in order to satisfactorily address their customer service needs Skills - Experience and Requirements A successful Customer Experience Representative will have the following: High School diploma, GED, or equivalent experience Six-months of related customer service experience and/or training preferred Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines Strong organizational, time management, and problem solving skills Excellent written and oral communication skills Strong sense of professionalism and active listening skills Ability to problem solve and use resources on proprietary software/tools to understand and craft the right solution across varying customer needs, business rules, and processes Associated topics: cajera, cajero, client service, counter, courtesy clerk, customer, retail cashier, retail customer service, retail sales associate, shop

Summary DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service Sling TV that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television. Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. We are driven by curiosity, pride, adventure, and a desire to win it s in our DNA. We re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story. Opportunity is here. We are DISH. Job Duties and Responsibilities If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISH s 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Experience Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Bilingual WAH CustomerExperience Representatives are responsible for resolving customer issues, preventing future callbacks through amazing customer service and intuition into customer needs, and promoting the award-winning products (like the Hopper w/ Sling) and services (like PrimeTime AnyTime) while operating at maximum efficiency and with the utmost professional courtesy. Primary responsibilities fall within the following categories: Payments and Billing - accept payments by a variety of methods, offer self-serve payment solutions, explain charges and credits on the customer s bill, and resolve complex billing scenarios Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and educate customers about the many features of DISH s award-winning products Sales - use a consultative approach to educate and offer existing customers additional programming, and promote products and services to enhance their DISH experience Accurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phone Supports Tier 1 technical support and customer service phone support for external customers EssentialFunctions: A Bilingual WAH Customer Experience Representative performs the job duties and responsibilities above as well as the following essential job functions: Working flexible schedules including weekends, holidays, and evenings Regular and predictable attendance Ability to regularly sit for long periods of time Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics Deescalate upset or irate customers in order to satisfactorily address their customer service needs Skills - Experience and Requirements A successful Bilingual WAH Customer Experience Representative will have the following: High School diploma, GED, or equivalent experience Six-months of related customer service experience and/or training preferred Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines Strong organizational, time management, and problem solving skills Excellent written and oral communication skills Strong sense of professionalism and active listening skills Ability to problem solve and use resources on proprietary software/tools to understand and craft the right solution across varying customer needs, business rules, and processes Ability to work with minimal supervision in a remote location Bilingual proficiency-fluent in English and Portuguese Must be New York or New Jersey based Technical Requirements: Internet Minimum Specifications At Home agents must meet and maintain the following requirements: Minimum 7 Mbps download Minimum 1 Mbps upload Internet provider that s not fixed wireless or satellite All costs to meet and maintain these requirements, including repairs, Internet/ISP charges, and additional charges associated from their ISP are the responsibility of the At Home agent and are not reimbursed by DISH. Data and Usage Caps DISH prefers that At Home agents do not have bandwidth or data cap on Internet usage (caps lower than 250GB are not recommended). At Home agents are responsible for managing their data usage in a way that does not impact ISP connectivity, and they will be responsible for paying any overage charges associated with exceeding a cap. Connectivity At Home agents are expected to have 99% uptime. Home Environment and Work Space Agents must have a dedicated workspace at the home office (preferably a separate room) and must maintain the workspace in a safe condition, free from hazards and other dangers to people and equipment. Since At Home agents will assist DISH customers over the phone, personal disruptions, such as but not limited to children playing, dogs barking, loud music, and non-work-related phone calls will not be tolerated and may result in reassignment to an onsite agent role. Additionally, dependent care and other family obligations must not interfere with job duties. DISH reserves the right to inspect At Home workspaces to ensure business requirements are met. At Home agents must agree and understand that such inspections are necessary to ensure continuity of DISH s business and excellent standards of customer service. Team Environment At Home agents will be members of a larger virtual team, with support from a supervisor. There will be additional resources available such as team leads, help desk, and online tools. This is a structured environment and At Home agents will be provided a schedule they must adhere to.

Summary DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service Sling TV that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television. Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. We are driven by curiosity, pride, adventure, and a desire to win it s in our DNA. We re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story. Opportunity is here. We are DISH. Job Duties and Responsibilities If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISH s 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Experience Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Bilingual WAH Customer Experience Representatives are responsible for resolving customer issues, preventing future callbacks through amazing customer service and intuition into customer needs, and promoting the award-winning products (like the Hopper w/ Sling) and services (like PrimeTime AnyTime) while operating at maximum efficiency and with the utmost professional courtesy. Primary responsibilities fall within the following categories: Payments and Billing - accept payments by a variety of methods, offer self-serve payment solutions, explain charges and credits on the customer s bill, and resolve complex billing scenarios Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and educate customers about the many features of DISH s award-winning products Sales - use a consultative approach to educate and offer existing customers additional programming, and promote products and services to enhance their DISH experience Accurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phone Supports Tier 1 technical support and customer service phone support for external customers EssentialFunctions: A Bilingual WAH Customer Experience Representative performs the job duties and responsibilities above as well as the following essential job functions: Working flexible schedules including weekends, holidays, and evenings Regular and predictable attendance Ability to regularly sit for long periods of time Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics Deescalate upset or irate customers in order to satisfactorily address their customer service needs Skills - Experience and Requirements A successful Bilingual WAH Customer Experience Representative will have the following: High School diploma, GED, or equivalent experience Six-months of related customer service experience and/or training preferred Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines Strong organizational, time management, and problem solving skills Excellent written and oral communication skills Strong sense of professionalism and active listening skills Ability to problem solve and use resources on proprietary software/tools to understand and craft the right solution across varying customer needs, business rules, and processes Ability to work with minimal supervision in a remote location Bilingual proficiency-fluent in English and Mandarin Must be New York or New Jersey based Technical Requirements: Internet Minimum Specifications At Home agents must meet and maintain the following requirements: Minimum 7 Mbps download Minimum 1 Mbps upload Internet provider that s not fixed wireless or satellite All costs to meet and maintain these requirements, including repairs, Internet/ISP charges, and additional charges associated from their ISP are the responsibility of the At Home agent and are not reimbursed by DISH. Data and Usage Caps DISH prefers that At Home agents do not have bandwidth or data cap on Internet usage (caps lower than 250GB are not recommended). At Home agents are responsible for managing their data usage in a way that does not impact ISP connectivity, and they will be responsible for paying any overage charges associated with exceeding a cap. Connectivity At Home agents are expected to have 99% uptime. Home Environment and Work Space Agents must have a dedicated workspace at the home office (preferably a separate room) and must maintain the workspace in a safe condition, free from hazards and other dangers to people and equipment. Since At Home agents will assist DISH customers over the phone, personal disruptions, such as but not limited to children playing, dogs barking, loud music, and non-work-related phone calls will not be tolerated and may result in reassignment to an onsite agent role.. Additionally, dependent care and other family obligations must not interfere with job duties. DISH reserves the right to inspect At Home workspaces to ensure business requirements are met. At Home agents must agree and understand that such inspections are necessary to ensure continuity of DISH s business and excellent standards of customer service. Team Environment At Home agents will be members of a larger virtual team, with support from a supervisor. There will be additional resources available such as team leads, help desk, and online tools. This is a structured environment and At Home agents will be provided a schedule they must adhere to.

Summary DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service Sling TV that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television. Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. We are driven by curiosity, pride, adventure, and a desire to win it s in our DNA. We re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story. Opportunity is here. We are DISH. Job Duties and Responsibilities If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISH s 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Experience Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Bilingual WAH CustomerExperience Representatives are responsible for resolving customer issues, preventing future callbacks through amazing customer service and intuition into customer needs, and promoting the award-winning products (like the Hopper w/ Sling) and services (like PrimeTime AnyTime) while operating at maximum efficiency and with the utmost professional courtesy. Primary responsibilities fall within the following categories: Payments and Billing - accept payments by a variety of methods, offer self-serve payment solutions, explain charges and credits on the customer s bill, and resolve complex billing scenarios Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and educate customers about the many features of DISH s award-winning products Sales - use a consultative approach to educate and offer existing customers additional programming, and promote products and services to enhance their DISH experience Accurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phone Supports Tier 1 technical support and customer service phone support for external customers EssentialFunctions: A Bilingual WAH Customer Experience Representative performs the job duties and responsibilities above as well as the following essential job functions: Working flexible schedules including weekends, holidays, and evenings Regular and predictable attendance Ability to regularly sit for long periods of time Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics Deescalate upset or irate customers in order to satisfactorily address their customer service needs Skills - Experience and Requirements A successful Bilingual WAH Customer Experience Representative will have the following: High School diploma, GED, or equivalent experience Six-months of related customer service experience and/or training preferred Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines Strong organizational, time management, and problem solving skills Excellent written and oral communication skills Strong sense of professionalism and active listening skills Ability to problem solve and use resources on proprietary software/tools to understand and craft the right solution across varying customer needs, business rules, and processes Ability to work with minimal supervision in a remote location Bilingual proficiency-fluent in English and Portuguese Must be New York or New Jersey based Technical Requirements: Internet Minimum Specifications At Home agents must meet and maintain the following requirements: Minimum 7 Mbps download Minimum 1 Mbps upload Internet provider that s not fixed wireless or satellite All costs to meet and maintain these requirements, including repairs, Internet/ISP charges, and additional charges associated from their ISP are the responsibility of the At Home agent and are not reimbursed by DISH. Data and Usage Caps DISH prefers that At Home agents do not have bandwidth or data cap on Internet usage (caps lower than 250GB are not recommended). At Home agents are responsible for managing their data usage in a way that does not impact ISP connectivity, and they will be responsible for paying any overage charges associated with exceeding a cap. Connectivity At Home agents are expected to have 99% uptime. Home Environment and Work Space Agents must have a dedicated workspace at the home office (preferably a separate room) and must maintain the workspace in a safe condition, free from hazards and other dangers to people and equipment. Since At Home agents will assist DISH customers over the phone, personal disruptions, such as but not limited to children playing, dogs barking, loud music, and non-work-related phone calls will not be tolerated and may result in reassignment to an onsite agent role. Additionally, dependent care and other family obligations must not interfere with job duties. DISH reserves the right to inspect At Home workspaces to ensure business requirements are met. At Home agents must agree and understand that such inspections are necessary to ensure continuity of DISH s business and excellent standards of customer service. Team Environment At Home agents will be members of a larger virtual team, with support from a supervisor. There will be additional resources available such as team leads, help desk, and online tools. This is a structured environment and At Home agents will be provided a schedule they must adhere to.

Summary DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service Sling TV that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television. Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. We are driven by curiosity, pride, adventure, and a desire to win it s in our DNA. We re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story. Opportunity is here. We are DISH. Job Duties and Responsibilities If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISH s 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Experience Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Customer Experience Representatives are responsible for resolving customer issues, preventing future callbacks through amazing customer service and intuition into customer needs, and promoting the award-winning products (like the Hopper w/ Sling) and services (like PrimeTime AnyTime) while operating at maximum efficiency and with the utmost professional courtesy. Primary responsibilities fall within the following categories: Payments and Billing - accept payments by a variety of methods, offer self-serve payment solutions, explain charges and credits on the customer s bill, and resolve complex billing scenarios Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and educate customers about the many features of DISH s award-winning products Sales - use a consultative approach to educate and offer existing customers additional programming, and promote products and services to enhance their DISH experience A Customer Experience Representative performs the job duties and responsibilities above as well as the following essential job functions: Working flexible schedules including weekends, holidays, and evenings Regular and predictable attendance Ability to regularly sit for long periods of time Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics Deescalate upset or irate customers in order to satisfactorily address their customer service needs Skills - Experience and Requirements A successful Customer Experience Representative will have the following: High School diploma, GED, or equivalent experience Six-months of related customer service experience and/or training preferred Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines Strong organizational, time management, and problem solving skills Excellent written and oral communication skills Strong sense of professionalism and active listening skills Ability to problem solve and use resources on proprietary software/tools to understand and craft the right solution across varying customer needs, business rules, and processes Associated topics: client, client service, courtesy, customer, customer experience representative, customer service, customer service associate, retail sales associate, sales, service associate