TEKsystems, Inc

TEKsystems, Inc Knoxville, TN, USA
Apr 03, 2020
Full time
Currently hiring for an entry level IT person who has a solid understanding of computer hardware, software, and troubleshooting. This is a phone support role that will help teach skills around ticketing systems, Active Directory, Microsoft Office and Windows, and networking and security. Employees are currently working from home, but will resume in-office work when safe to do so. Standard 8 hour workday within the open hours of 6a-9p Monday-Friday. This is an opportunity to get started in the field in a large and established company that promotes from within, especially at a time where employment can be otherwise harder to come by. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call -3411 or email .com for other accommodation options. Job Requirements:
TEKsystems, Inc Salt Lake City, UT, USA
Apr 03, 2020
Full time
REQUIRED - SECRET CLEARANCE AND SEC+ RELOCATION BONUS OFFERED Our customer currently has multiple service desks that leverage a variety of ITSM solutions platforms including Remedy, ServiceNow, and other local solutions. In an innovative effort to consolidate to a central desk, our client has been tasked with standing up an ITSM solution and implementing throughout the United States. The USAF intends to require that a number of different ITIL process and functions are performed in collaboration across multiple service providers. This request is seeking additional input for an ITSM solution, which will deliver those ITIL processes and functions as part of a Tier 0 and Tier 1 service desk. The services must include the capability to develop process and workflow in the following areas as a minimum: * Incident Management * Problem Management * Knowledge Management * Change Management * Release and Deployment Management * Service Request Management * Service Catalog Management * Customer Feedback (survey) Capabilities * Service Level Management * Asset Management * Vendor Management * Contract Management * Hardware and software discovery * Configuration Management Data Base * CMS Integration * Multi-Vendor Integrated Service Catalog * Service Desk Key role: Level 1 Technical Support Service Desk agents provide excellent customer service by supporting a wide range of technical and network solutions. Serving as the initial point of contact, you will gather and analyze information about the user's issue to answer basic questions about installation, operation, configuration customization, and usage of assigned products to determine the best way to resolve their problem. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, resolving username and password problems, verifying proper hardware and software set up, resolving network connectivity issues and troubleshooting email issues. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call -3411 or email .com for other accommodation options. Job Requirements:
TEKsystems, Inc Charlotte, NC, USA
Apr 03, 2020
Full time
1.) Customer Service, specifically candidates that have 6month - 2yr call center experience in a mature environment 2.) Technical strength in VPN connectivity issues due to the fact that client has remote users 3.) Troubleshooting 0365, Win, Mac and Mobile devices (Airwatch) 4.) Experience utilizing ServiceNow as ticketing systems Job Description: The help desk analyst will be front line fire for all internal employees of the client's employees frequently calling into the support desk for issues with: network connectivity, connecting their home computers to the VPN, Outlook, Windows 7, O365, Mac support, mobile support specifically with AirWatch and email set-ups. This individual will receive on average 25-30 calls a shift and will be held to a standard of 15 minute talk time. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call -3411 or email .com for other accommodation options. Job Requirements:
TEKsystems, Inc Destin, FL 32541, USA
Apr 03, 2020
Full time
TEKsystems is seeking a full time service desk analyst for a long term contract opportunity in Destin, FL: We are seeking a professional individual to work in an Enterprise Operations division as Help Desk/Service Desk Analyst. An analyst in this position is the first point of contact for our customers day-to-day technical issues. This person provides first-level customer support by diagnosing and resolving enterprise hardware and software problems; documenting verbal and written communication; system activities or problems. This position reports to the Enterprise Operations Supervisor or designee and works closely with different IT groups in problem analysis and resolution; therefore, excellent customer service, documentation, interpersonal, and communication skills are necessary to perform this job. Day to Day: Answer telephone calls and email inquiries from customers and vendors experiencing technical problems. Evaluate, troubleshoot, resolve, and determine ticket urgency priority for incidents and service requests Utilize excellent customer service skills and exceed customers' expectations Initiate customer contact, gather information, and document accurately and completely all relevant information regarding issues in IT ticketing system (ServiceNow Ticketing System) Provide tier 1 technical support and resolution. Follow up on unresolved issues; monitor and respond to tickets in queues; escalate and assign complex tickets to tier 2 support groups Apply excellent communication skills to convey written and verbal information effectively in both technical and non-technical terms; provide status of system outages or events to customers Participate in technical writing and update supporting Help/Service Desk documents Interact and coordinate resolution of problems with internal/external IT groups and/or vendors Monitor multiple computing center systems and job processes based on customer and operational requirements. Basic knowledge of a variety of software, hardware, and operating systems Investigate computing operational errors to determine cause and refer problems with possible solutions to supervisor. Take appropriate corrective action to ensure timely completion of all scheduled work on various computer systems Uphold and explain to customers enterprise computing policies Maintain a positive approach in handling customer complaints; remain calm and professional when dealing with difficult customers and situations Meet Help/Service Desk key performance indicators; display a willingness to discuss weaknesses and make continuous self-improvements MUST HAVES: Experience working on an enterprise level Help Desk. BONUSES: Active Directory experience ServiceNow experience About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call -3411 or email .com for other accommodation options. Job Requirements:
TEKsystems, Inc Morrisville, NC, USA
Apr 03, 2020
Full time
The Application Support Analyst 3 will interfacing with developers, compliance and legal teams to support applications -- such as MARNA G -- across the enterprise. Prior experience supporting applications in an enterprise environment is essential, which includes level two production support and interfacing with development teams and stakeholders to create solutions. This person will be supporting MARNA G and other applications, but no prior experience with MARNA G is required. This individual must have basic database knowledge when it comes to pulling information from the database and running basic queries. He/she must know how Control M is utilized to monitor batches/batch cycles. They use ServiceNow in their environment for ticketing. Any Windows/Unix experience is a plus. This role will be 100% remote through COVID-19, however will continue onsite when the pandemic has passed. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call -3411 or email .com for other accommodation options. Job Requirements:
TEKsystems, Inc New York, NY, USA
Apr 03, 2020
Full time
Our client is one of the largest employers with New York State. They are current seeking Help Desk and Desktop Support Specialists to help out their office during COVID-19. Positions will be on-site and have a background doing phone support. This position could consist of either level 1 or level 2 support. Job Requirements 2-3 years of IT experience in troubleshooting Ability to give support and communicate via phone Comfortable coming into the office Flexibility to move to different sites when needed If you are looking to gain more experience or are looking for work during this time this could be a great opportunity. The position will initially be a three month contract to help our client as an additional resource during this time. There is always the possibility that this position can extend past the three month period but that is dependent on the virus. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call -3411 or email .com for other accommodation options. Job Requirements:
TEKsystems, Inc West Palm Beach, FL, USA
Apr 03, 2020
Full time
PC Technicians needed for a 1 Year Long Contract! Based out of West Palm Beach, FL. I have several openings and need techs ASAP!! You will be working with a team doing software installation and hardware work within local walgreens sites. Must Have: Laptop with Windows 10 Help Desk Experience PC Hardware Experience PC Software Experience Go-Getter Attitude If you are interested apply here or contact me directly! These roles are filling up quick so don't miss out! About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call -3411 or email .com for other accommodation options. Job Requirements:
TEKsystems, Inc Seattle, WA, USA
Apr 03, 2020
Full time
Invest in your future. Make an impact. TEKsystems' unmatched success in the IT Services and Talent Management marketplace is driven by one thing - our employees. Consistently recognized as a top workplace in a thriving IT industry has caused us to grow at a rapid pace. We offer great opportunities for advancement, personal and professional growth, and unlimited earning potential. TEKsystems® seeks professional individuals with competitive spirit, drive, team mentality, commitment, perseverance, and a desire to build a long-term career in a rewarding environment. Don't worry. No IT experience is needed. We've got that covered. Our comprehensive recruiter training program allows you to learn terminology, job functions, and applicable practices within the information technology industry. The Opportunity: * Growth potential with various career paths for recruiters and sales professionals * An elite and continuous training program within the IT industry * The opportunity to train and mentor others * Diverse and inclusive culture with a family-like environment * 100+ locations in North America The Perks: * Unlimited earning potential - competitive base salary + uncapped commission * Annual all-inclusive company incentive trips to Mexico * Tuition reimbursement - up to $5,250 annually * Assistance managing student loans through our partnership with CommonBond * Charitable and social responsibility opportunities Looking for Career Growth? We've got YOU. Whether you are looking to excel in recruiting, or you are passionate about partnering on business initiatives with some of our top clients, we have the space for you to soar. 90% of our employees started in recruiting. You are not alone. We have all been in your shoes. We are looking for our next great hire! Is that you? What You Will Contribute: * Recruit top IT consultants and serve as the main point of contact throughout the entire recruiting cycle * Build and maintain relationships with consultants to match them with the BEST opportunities * Evaluate experience and opportunities of candidates through our screening process * Understand our clients' business and IT initiatives, as well as their specific technical and cultural environments to best match the career goals of consultants with their hiring needs * Negotiate unique compensation packages (wages, benefits, etc.) to attract and hire candidates for our clients' needs What You Bring To The Table * Interest in a performance-based environment including outbound calling, networking, meeting other technical professionals * Enthusiasm to network and communicate with others * Hustle, tenacity, and determination Extra Points If You Have * Previous sales/recruiting experience (Internships included) * Experience working in a performance-driven environment About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call -3411 or email .com for other accommodation options. Job Requirements:
TEKsystems, Inc Minneapolis, MN, USA
Apr 03, 2020
Full time
PC Technicians needed for a 1 Year Long Contract! Based out of Minneapolis, Minnesota. I have several openings and need techs ASAP!! You will be working with a team doing software installation and hardware work within local walgreens sites. Must Have: Laptop with Windows 10 Help Desk Experience PC Hardware Experience PC Software Experience Go-Getter Attitude If you are interested apply here or contact me directly! These roles are filling up quick so don't miss out! About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call -3411 or email .com for other accommodation options. Job Requirements:
TEKsystems, Inc Charlotte, NC, USA
Apr 03, 2020
Full time
Description: Infrastructure Information Services is looking for top talent to design and build best-in-class Data Management and Integration Services capability over Infrastructure/ITSM data using Hadoop Architecture. The Data Engineer will innovate and transform the systems integration landscape for the Technology Infrastructure organization, while following industry best practices and providing capability maturity in support of Enterprise Data Management standards. The ideal candidate is an expert in Data Warehousing and Master Data Management Design and Development. Candidate should have a strong understanding of data management concepts and applied DW/MDM development of DB-level routines and objects. Candidate should have experience in migrating traditional Relational Database Management System (RDBMS) to a Hadoop based architecture. In addition have hands on experience developing in many of the Apache Hadoop based tools. It involves hands-on development and support of integrations with multiple systems and ensuring accuracy and quality of data by implementing business and technical reconciliations. Candidate needs to be able to understand macro level requirements and convert them into actionable tasks to deliver a technically sound product. Candidate should be able to work in teams in a collaborative manner. Major Duties: * Analyze current RDBMS Master Data Management platform including orchestrations, workflows, transformations and help design a scalable platform based on Hadoop for structured and semi-structure big data. * Assist in evaluating and developing a right fit replacement language architecture leveraging MapReduce and Spark. * Hands on development of various orchestrations, workflows and transformations based upon the target Hadoop MDM platform. * Define standards and guidelines around Scalability, Security, Logging, Auditing, Policy Management and Performance Monitoring and KPI for end-to-end process execution * Ability to manage multiple priorities Required Job Skills: * 10+ years of total IT experience * Over 5 years of experience developing for Data Warehousing, Data Marts, and/or Master Data Management * Exposure to Relational Database Management Systems using Oracle, DB2 or SQL Server * Possesses and demonstrates deep knowledge of the Hadoop Ecosystem * Experienced exposure to Hadoop ecosystem including but not limited to: HDFS, MapReduce, Spark, Sqoop, Oozie, Kafka, Hive, Impala * Deep experience on Hadoop Spark, HIVE, Kudu and HDFS with an emphasis on performance tuning and architecture. E.g. partitioning, bucketing and parquet, flat file * Programming experience Python, PySpark, Spark SQL. * Object oriented programming concepts * Expert SQL skills * Experience in SDLC and best practices for development * Ability to work against mid-level design documentation, take it to a low-level design, and deliver a solution that meets the success criteria * Knowledge of packaging and promotion practices for maintaining code in development, test, and production Desired Job Skills: * Fundamental knowledge of IT Service Management/ITIL processes and tools * Data Virtualization using Cisco's Information Server (Composite) * Experience with Jira & Bitbucket * Cloudera Manager CDH Administration * ETL Tool - Syncsort DMX-h * Autosys and Oozie About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call -3411 or email .com for other accommodation options. Job Requirements:
TEKsystems, Inc Ellicott City, MD, USA
Apr 02, 2020
Full time
Our client is looking for an experienced construction coordinator/manager to support their commercial/enterprise Coax/fiber build outs for metro E and SMB (Small to Medium Business) projects. This coordinator/manager will be responsible for driving the successful delivery of construction. Projects will vary in size and cost. They need to have office (20%) and field (80%) experience. Need to be client facing and computer literate. The position is moving more towards field work to perform quality control over the BP's (Business Partners) as they are having more admins join the team to take some of the office load off of the construction coordinators. Day to day will be responding to request in the "MD" market, performing site walks or working with preferred vendors to perform walks, Calculating Cost, Requesting funding with Scope of work from the preferred vendor, then overseeing vendors for various stages of the projection to track successful completion. They will need to be able to make sure that work is done properly and cost effectively. They will also attend weekly calls with Internal Coordinators, Client Project Managers, and Vendors to perform tracking and reporting/status updates. This person needs to be motivated and have the ability to take initiative. They will have a strong support system and need to know when to escalate issues to higher managers. Also in charge of raising awareness around vendors performance. Tons of collaboration internally and externally. Example of process: 1. Task is entered into P2 (Finance) 2. It is then assigned to a Construction Coordinator based off of geography 3. They will then provide a survey (Desktop) and validate 4. Request Design from BP (truenet) 5. They will then work with construction BP (typically walk it out with them) to create estimate 6. BP will provide scope and price 7. Construction Coordinator with approve of deny 8. It will officially then be assigned to BP for Fiber Construction and then Coax 9. Construction Takes Place 10. Then BP submits Asbuilt (This is the notification that QC team can go finalize job) 11. As-Build is then uploaded to Spatial By design About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call -3411 or email .com for other accommodation options. Job Requirements:
TEKsystems, Inc Columbia, MD, USA
Apr 02, 2020
Full time
Our client is looking for an experienced construction coordinator/manager to support their commercial/enterprise Coax/fiber build outs for metro E and SMB (Small to Medium Business) projects. This coordinator/manager will be responsible for driving the successful delivery of construction. Projects will vary in size and cost. They need to have office (20%) and field (80%) experience. Need to be client facing and computer literate. The position is moving more towards field work to perform quality control over the BP's (Business Partners) as they are having more admins join the team to take some of the office load off of the construction coordinators. Day to day will be responding to request in the "NOVA market, performing site walks or working with preferred vendors to perform walks, Calculating Cost, Requesting funding with Scope of work from the preferred vendor, then overseeing vendors for various stages of the projection to track successful completion. They will need to be able to make sure that work is done properly and cost effectively. They will also attend weekly calls with Internal Coordinators, Client Project Managers, and Vendors to perform tracking and reporting/status updates. This person needs to be motivated and have the ability to take initiative. They will have a strong support system and need to know when to escalate issues to higher managers. Also in charge of raising awareness around vendors performance. Tons of collaboration internally and externally. Example of process: 1. Task is entered into P2 (Finance) 2. It is then assigned to a Construction Coordinator based off of geography 3. They will then provide a survey (Desktop) and validate 4. Request Design from BP (truenet) 5. They will then work with construction BP (typically walk it out with them) to create estimate 6. BP will provide scope and price 7. Construction Coordinator with approve of deny 8. It will officially then be assigned to BP for Fiber Construction and then Coax 9. Construction Takes Place 10. Then BP submits Asbuilt (This is the notification that QC team can go finalize job) 11. As-Build is then uploaded to Spatial By design About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call -3411 or email .com for other accommodation options. Job Requirements:
TEKsystems, Inc Chandler, AZ, USA
Apr 02, 2020
Full time
Are you looking to join an AWESOME team?? Do you have previous Call Center experience? Do you have previous experience taking 40+ calls a day? Do you enjoy customer service? RATE: $20/hr OR $19.42 an hour + 6 paid holidays (New Year's Day, Memorial Day, July Fourth, Labor Day, Thanksgiving Day and Christmas Day (This team will be required to work shifts on holidays) Top Skills: 1.) 1-2 years of experience in a level 1 Telephone and Chat Support capacity using remote desktop tools to troubleshoot multiple versions of Windows and MAC operating systems. 2. 1-2 years of experience working in a service desk/help desk providing support to varying levels of professional resources in a fast-paced ever changing environment. 3. Proven ability to monitor and respond quickly and effectively to request received the IT help desk tool (Remedy) Must Have : Soft skills that include critical thinking, excellent oral and written communication and active listening ** EVERY CANDIDATE WILL NEED TO TAKE A WINDOWS 10 AND HELP DESK ASSESSMENT . This will just let us know where you are with your knowledge.*** This resource will be responsible for: Creating, receiving and managing incident tickets from phone, chat, web, mail, or other authorized means Authenticates the customer (where it was not possible to be pre-authenticated) Qualifies service calls and/or incidents as covered by SLAs Updates existing incidents and service call records active in the incident management system Categorizes and prioritizes incidents and service requests Understands service levels and executes their tasks accordingly Provides internal and external communication of incident status, engaging next level support when required Coordinates incident resolution and service request completion with various work-groups Software, Hardware, Connectivity fault diagnosis, analysis and First Touch Resolution Troubleshooting and incident resolution using remote desktop/takeover tools Software Break fix Hardware Break fix (diagnosis only) Desktop, Laptop, Mobiles Devices Remote/mobile connectivity issues (Broadband, 3G/GPRS, RAS, SecureID, VPN, PPTP) Troubleshooting Directory Services related issues Incident management tools and technologies Avaya Contact Center (CS Telephony Platform) and Anywhere 365 Typing speed of 50 wpm Requirements : Contagious enthusiasm fueled by a desire to be best in class. An extremely high bar for success and a continuous improvement mindset. Unwillingness to accept status quo and a passion for driving transformational change. Natural formal and informal communicator. Client focused and biased in pursuit of business goals and objectives. Risk minded and aware; able to manage risk deliverables and commitments Innovative and prepared to try different ideas where this could be beneficial to the environment and internal clients. Minimum 5 years overall IT and infrastructure experience. EUW specific skills are a distinct advantage although skills from applicable disciplines are valued. 3-5 years of experience in similar roles preferably within a banking environment. Track record of working within diverse and successful IT teams Higher education, although additional years of experience in the area will be taken into account. Desktop/Server NT4, Server 2003, XP Professional and/or Vista, Windows 7, Windows 10 to MCP/MCSE level Networking fundamentals Windows & Unix A+ Hardware Accreditation useful (desktop, mobile and print devices) ITIL Practitioner useful (Incident & Service Request Management specifically Expertise in AD, LDAP, NIS, Service Now ENVIRONMENT: Will start working remotely, but after COVID-19 is over, position will return to on-site in Chandler. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call -3411 or email .com for other accommodation options. Job Requirements:
TEKsystems, Inc Kalamazoo, MI, USA
Apr 02, 2020
Full time
Calling all CompTIA Certified Helpdesk Technicians! Our Client is looking for multiple, qualified candidates to support the Enterprise Level 1 Helpdesk. Ideal candidates will have experience with customer End-user support and working experience of general helpdesk responsibilities. Candidates will also need pass an interim clearance check through our company while onsite in the position (We can onboard someone into the job while the clearance process is running). *Pay will between 19.00 to 21.00 dollars an hour based on a 40-hour work week* *Please read the details of the position below and apply for an in-person interview* *Please apply if you're interested at all in this position as we may have other IT opportunities that may fit what you're looking for* *Candidates can interview to work at the Lansing or Grand Rapids location* Candidates will require One of the Three Below CompTIA certifications to Interview for the position: CompTIA A+ OR CompTIA Network+ OR CompTIA Security+ Candidates can interview for the role if they have passed the A+: 1001 and plan/or have scheduled to take the 1002 Candidates will also need pass an interim clearance check through our company Job Responsibilities: -Service Desk Phone support / VPN -Troubleshooting Windows 7, Windows 10 OS -Active Directory (user management) -MS Office Suite (MS Word, Excel, PowerPoint, Outlook) -Work within ticketing systems -Provides requests to the helpdesk and provides remote support and onsite support for staff -Performs adding and changing of software configurations -Handles support for workstations, tablets, laptops, and phones About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call -3411 or email .com for other accommodation options. Job Requirements:
TEKsystems, Inc Stamford, CT, USA
Apr 02, 2020
Full time
The IT support specialist will be the first on-shore helpdesk representative to handle level 1 and 2 issues remotely via phone or email as well as provide in-person customer service when needed. The current helpdesk is positioned in Bangalore and the client may eventually want to move their helpdesk on-shore. This person will need to be able to speak with traders, c-level executives, and business end users without issue. This technician will join a team responsible for company-wide desktop, mobile device, and application support including Windows operating systems and software such as trading systems, and other applications. This role requires excellent prioritization, responsiveness, and customer service, along with excellent verbal and written communication skills. This position provides first and second level support from the Information Technology help desk for more than 200 users (35-40 traders) in the Houston location and approximately 900 users globally at several other locations for a diversified commodity trading and energy services firm. The Helpdesk Support Technician role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools. Additional Duties: Printer Support. Basic to Intermediate Networking Issues (Patching) Cisco Product Support (Mac Addresses) Bloomberg/Reuters Terminal Support Vendor Management - Bloomberg, Cisco Knowledge/Skills Needed: Proficiency of Windows operating systems/applications and IBM compatible computer hardware Windows 10 deployment, Microsoft Office, Helpdesk Ticketing Systems (Service Now) Ability to determine nature of hardware/software problems either via telephone and choose appropriate method of resolution Preferred: A+ Certification Microsoft Training Bachelors or Associates in Computer Science or Information Technology. Experience: -Minimum 2-3 years of technical experience performing helpdesk support, including troubleshooting workstation and operating system problems. -Experience with active directory, MS office suite, Office 365, Windows 10 OS, Mobile devices (iPad, iPhone, Blackberry, Android) -Experience with office administration and data feed services (such as Reuters or Bloomberg) preferred -Previous experience in supporting trading users preferred. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call -3411 or email .com for other accommodation options. Job Requirements:
TEKsystems, Inc Bowie, MD, USA
Apr 02, 2020
Full time
Our client Comcast is looking for an experienced construction coordinator/manager to support their "Residential" Coax/fiber build outs for MDU (Multiple Dwelling Units), SDU (Single Dwelling Unit), Betterment, and Forced Relocation projects. This coordinator/manager will be responsible for driving the successful delivery of construction. Projects will vary in size and cost. They need to have office (20%) and field (80%) experience. Need to be client facing and computer literate. The position is moving more towards field work to perform quality control over the BP's (Business Partners) as they are having more admins join the team to take some of the office load off of the construction coordinators. Day to day will be responding to request in the "Fredrick or DC" market, performing site walks or working with preferred vendors to perform walks, Calculating Cost, Requesting funding with Scope of work from the preferred vendor, then overseeing vendors for various stages of the projection to track successful completion. They will need to be able to make sure that work is done properly and cost effectively. They will also attend weekly calls with Internal Coordinators, Client Project Managers, and Vendors to perform tracking and reporting/status updates. This person needs to be motivated and have the ability to take initiative. They will have a strong support system and need to know when to escalate issues to higher managers. Also in charge of raising awareness around vendors performance. Tons of collaboration internally and externally. Example of process: 1. Task is entered into P2 (Finance) 2. It is then assigned to a Construction Coordinator based off of geography 3. They will then provide a survey (Desktop) and validate 4. Request Design from BP (truenet) 5. They will then work with construction BP (typically walk it out with them) to create estimate 6. BP will provide scope and price 7. Construction Coordinator with approve of deny 8. It will officially then be assigned to BP for Fiber Construction and then Coax 9. Construction Takes Place 10. Then BP submits Asbuilt (This is the notification that QC team can go finalize job) 11. As-Build is then uploaded to Spatial By design About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call -3411 or email .com for other accommodation options. Job Requirements:
TEKsystems, Inc Frederick, MD, USA
Apr 02, 2020
Full time
Our client Comcast is looking for an experienced construction coordinator/manager to support their "Residential" Coax/fiber build outs for MDU (Multiple Dwelling Units), SDU (Single Dwelling Unit), Betterment, and Forced Relocation projects. This coordinator/manager will be responsible for driving the successful delivery of construction. Projects will vary in size and cost. They need to have office (20%) and field (80%) experience. Need to be client facing and computer literate. The position is moving more towards field work to perform quality control over the BP's (Business Partners) as they are having more admins join the team to take some of the office load off of the construction coordinators. Day to day will be responding to request in the "Fredrick or DC" market, performing site walks or working with preferred vendors to perform walks, Calculating Cost, Requesting funding with Scope of work from the preferred vendor, then overseeing vendors for various stages of the projection to track successful completion. They will need to be able to make sure that work is done properly and cost effectively. They will also attend weekly calls with Internal Coordinators, Client Project Managers, and Vendors to perform tracking and reporting/status updates. This person needs to be motivated and have the ability to take initiative. They will have a strong support system and need to know when to escalate issues to higher managers. Also in charge of raising awareness around vendors performance. Tons of collaboration internally and externally. Example of process: 1. Task is entered into P2 (Finance) 2. It is then assigned to a Construction Coordinator based off of geography 3. They will then provide a survey (Desktop) and validate 4. Request Design from BP (truenet) 5. They will then work with construction BP (typically walk it out with them) to create estimate 6. BP will provide scope and price 7. Construction Coordinator with approve of deny 8. It will officially then be assigned to BP for Fiber Construction and then Coax 9. Construction Takes Place 10. Then BP submits Asbuilt (This is the notification that QC team can go finalize job) 11. As-Build is then uploaded to Spatial By design About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call -3411 or email .com for other accommodation options. Job Requirements:
TEKsystems, Inc Raleigh, NC, USA
Apr 02, 2020
Full time
TEKsystems is partnering with a worldwide leader in security and home automation. In 2020, one of their largest initiatives company-wide is the upgrade of all of their devices at customer sites from 3G to 5G. There are approximately 60,000 devices that need to be upgraded in the Raleigh market alone and TEKsystems will be looking for approximately 15-20 technicians in the Raleigh and more statewide. Technicians with previous residential installation experience are preferred. Most of the technicians we have hired in the past have come from a previous security, cable, or electrical company. This is a multi-year project and technicians will have the opportunity to be brought on permanently based on performance. Equipment will be provided but techs must use their own vehicle while on contract. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call -3411 or email .com for other accommodation options. Job Requirements:
TEKsystems, Inc Boca Raton, FL, USA
Apr 02, 2020
Full time
Are you looking for a wonderful opportunity to help build outstanding Product and/or Engineering teams and show off your recruiting prowess in the process? Please see job description below. Job Description: Develops and administers staffing/employment/recruiting programs. Works with hiring manager to document requirements of job openings as required opening requisition(s). Determines appropriate recruiting sources for advertising and posting positions. Promotes the company image to candidates and external service providers. Surfaces candidates and develops networks of people and processes to support a strong pipeline of qualified candidates. Pre-screens resumes and evaluates effectiveness of electronic candidate evaluation tools. Documents candidate evaluation and interview process. Negotiates and/or supports hiring manager in developing new hire compensation package/offers. May conduct employment background checks. Works with agencies, recruiting contractors and/or internet website representatives in the course of conducting employment advertising campaigns. May provide performance feedback on all recruiting agencies/sources. May develop, support and maintain college recruiting, affirmative action and career development programs. Professionals at the higher levels may specialize in technical recruiting and/or highly specialized executive searches. May also assist with the immigration process and administration as a liaison with immigration attorneys. Additional Job Description Details Sourcing Recruiter Are you looking for a wonderful opportunity to help build outstanding Product and/or Engineering teams and show off your recruiting prowess in the process? One of our top clients is in search of a Contract Sourcing Recruiter in Fort Lauderdale, FL area. This person will provide sourcing support for Sales, Services, Product and/or Engineering roles. This person will engage in sourcing and screening activities with a focus on passive candidates for both niche and repeating requirements. The person will report to a Manager, Talent Acquisition and interface heavily with client-facing recruiters. Please note that this is not a remote job and the person will be expected to physically be on site in the office. The Recruiter may be asked to source on the following type of roles: Software Engineers Security Software Engineers Software Test Engineers Product Designers Product Managers Sales Representatives Pre/post Sales Representatives Technical Support Engineers Customer Services Representatives Various niche technical individual contributor roles Desired Skills and Experience High School Diploma Required. Associate's or Bachelor's degree preferred. 2+ years of agency or corporate recruiting experience required. Heavy Technical or Technology Sales recruiting experience is required. Experience developing and executing effective Engineering and Sales candidate generation strategies. Willingness to source both on hard-to-find and repeating profiles. Strong Boolean search capabilities and an ability to find candidates in a tool-agnostic manner. Strong level of written and verbal communication. Willingness to engage in various methods of attempted candidate contact including the telephone. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call -3411 or email .com for other accommodation options. Job Requirements:
TEKsystems, Inc Grand Rapids, MI, USA
Apr 02, 2020
Full time
YOUR CAREER, AMPLIFIED Invest in your future. Make an impact. TEKsystems'® unmatched success in the IT Services and Talent Management marketplace is driven by one thing - our employees. Consistently recognized as a top workplace in a thriving IT industry has caused us to grow at a rapid pace. We offer great opportunities for advancement, personal and professional growth, and unlimited earning potential. TEKsystems® seeks professional individuals with competitive spirit, drive, team mentality, commitment, perseverance, and a desire to build a long-term career in a rewarding environment. Don't worry. No IT experience is needed. We've got that covered. Our comprehensive recruiter training program allows you to learn terminology, job functions, and applicable practices within the information technology industry. The Opportunity Growth potential with various career paths for recruiters and sales professionals An elite and continuous training program within the IT industry The opportunity to train and mentor others Diverse and inclusive culture with a family-like environment 100+ locations in North America The Perks Unlimited earning potential - competitive base salary + uncapped commission Annual all-inclusive company incentive trips to Mexico Tuition reimbursement - up to $5,250 annually Assistance managing student loans through our partnership with CommonBond Charitable and social responsibility opportunities Looking for Career Growth? We've got YOU. Whether you are looking to excel in recruiting, or you are passionate about partnering on business initiatives with some of our top clients, we have the space for you to soar. 90% of our employees started in recruiting. You are not alone. We have all been in your shoes. We are looking for our next great hire! Is that you? What you will contribute : Recruit top IT consultants and serve as the main point of contact throughout the entire recruiting cycle Build and maintain relationships with consultants to match them with the BEST opportunities Evaluate experience and opportunities of candidates through our screening process Understand our clients' business and IT initiatives, as well as their specific technical and cultural environments to best match the career goals of consultants with their hiring needs Negotiate unique compensation packages (wages, benefits, etc.) to attract and hire candidates for our clients' needs What you bring to the table: BS/BA OR 2-3 years of Professional or Service Industry experience OR Military experience Interest in a performance-based environment including outbound calling Enthusiasm to network and communicate with others Hustle, tenacity, and determination Extra Points if you have: Previous sales/recruiting experience (Internships included) Experience working in a performance-driven environment Are You Ready to Invest in Your Future? Let's Connect. Visit TEKsystems.com Text "TEKcareers" to 444-999 Call Job Requirements: