Bank of America

Bank of America Pennington, NJ 08534, USA
Jun 26, 2019
Full time
Job Description: As a Retirement Benefits Financial Services Representative (FSR) you'll work in an inbound contact center serving our Merrill Lynch clients who participate in corporate-sponsored retirement and benefit plans (e.g. defined contribution, defined benefit, non-qualified deferred compensation and equity award service plans). You will be required to obtain the FINRA Securities Industry Essentials Examination (SIE), Series 7 Top-Off and Series 63 licenses within 240 days (if not currently held). We prepare you for the licensing exams by providing resources and materials, a personalized study track and a dedicated group of licensed leaders available for questions and support. What you'll do As a Financial Services representative you will provide first-call resolution and will be responsible for: Providing clients with clear information and specific details on their retirement and benefit plans Error-free processing of financial transactions including stock, money market and mutual fund trades Demonstrating professionalism, trust and teamwork Navigating through multiple applications, systems, tools and resources to clearly articulate complete and accurate information to clients' questions and inquiries Proactively identifying and escalating risks and seeking opportunities to improve the customer experience Effectively migrating clients to on-line and self-service delivery channels that enable 24/7 account access Required skills: FINRA Securities Industry Essentials Examination (SIE), Series 7 Top-Off and Series 63 license. If not currently held, must be obtained within 240 days. This requires the ability to understand and retain financial terms and concepts, dedication to spending the needed time to study and an unwavering commitment to stay on track with the study plan Proven experience verbally delivering complex information clearly, concisely and understandable to the client/recipient, while quickly establishing rapport and exuding positivity and confidence History of effective problem-solving and decision-making skills that balances the needs of all parties involved Recent experience with identifying creative solutions to improve a customer experience or key process Demonstrated ability to quickly learn, adapt and become highly efficient on new and/or changing systems, applications, policies and procedures Intellectually curious self-starter committed to making a positive impact on every client, through every call, every day Desired skills: FINRA Securities Industry Essentials Examination (SIE) , Series 7 Top-Off and Series 63 licenses Knowledge of financial terms and concepts Understanding of retirement plans and products Enterprise Overview Representatives are client-facing customer service professionals who work in a team environment assisting Merrill Lynch clients with financial transactions and inquiries relating to retirement and benefit plans. Non-licensed candidates will be expected to obtain FINRA Securities Industry Essentials Examination (SIE), Series 7 Top-Off and Series 63 licenses within 240 days. Shift: 1st shift (United States of America) Hours Per Week: 37.5
Bank of America Pennington, NJ 08534, USA
Jun 25, 2019
Full time
Job Description: As a Retirement Benefits Financial Services Representative (FSR) you'll work in an inbound contact center serving our Merrill Lynch clients who participate in corporate-sponsored retirement and benefit plans (e.g. defined contribution, defined benefit, non-qualified deferred compensation and equity award service plans). You will be required to obtain the FINRA Securities Industry Essentials Examination (SIE), Series 7 Top-Off and Series 63 licenses within 240 days (if not currently held). We prepare you for the licensing exams by providing resources and materials, a personalized study track and a dedicated group of licensed leaders available for questions and support. What you'll do As a Financial Services representative you will provide first-call resolution and will be responsible for: Providing clients with clear information and specific details on their retirement and benefit plans Error-free processing of financial transactions including stock, money market and mutual fund trades Demonstrating professionalism, trust and teamwork Navigating through multiple applications, systems, tools and resources to clearly articulate complete and accurate information to clients' questions and inquiries Proactively identifying and escalating risks and seeking opportunities to improve the customer experience Effectively migrating clients to on-line and self-service delivery channels that enable 24/7 account access Required skills: FINRA Securities Industry Essentials Examination (SIE), Series 7 Top-Off and Series 63 license. If not currently held, must be obtained within 240 days. This requires the ability to understand and retain financial terms and concepts, dedication to spending the needed time to study and an unwavering commitment to stay on track with the study plan Proven experience verbally delivering complex information clearly, concisely and understandable to the client/recipient, while quickly establishing rapport and exuding positivity and confidence History of effective problem-solving and decision-making skills that balances the needs of all parties involved Recent experience with identifying creative solutions to improve a customer experience or key process Demonstrated ability to quickly learn, adapt and become highly efficient on new and/or changing systems, applications, policies and procedures Intellectually curious self-starter committed to making a positive impact on every client, through every call, every day Desired skills: FINRA Securities Industry Essentials Examination (SIE) , Series 7 Top-Off and Series 63 licenses Knowledge of financial terms and concepts Understanding of retirement plans and products Enterprise Overview Representatives are client-facing customer service professionals who work in a team environment assisting Merrill Lynch clients with financial transactions and inquiries relating to retirement and benefit plans. Non-licensed candidates will be expected to obtain FINRA Securities Industry Essentials Examination (SIE), Series 7 Top-Off and Series 63 licenses within 240 days. Shift: 1st shift (United States of America) Hours Per Week: 37.5
Bank of America Chicago, IL, USA
Jun 24, 2019
Full time
Job Description: At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We're looking for skilled sales people who can advise and advocate for our clients for their most important financial needs. As part of the Bank of America team, preferred sales specialists listen to client needs and understand which products/services will work best for the client throughout the relationship while providing an exceptional client experience. Preferred sales specialists are sales professionals who work in an inbound contact center and understand that being there for our clients is our number one priority. As a preferred sales specialist, you can look forward to • Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner. • Working in a collaborative environment with a team of professional preferred sales specialists and managers in an inbound call center. • Communicating with clients throughout the entire shift with structured breaks. • Navigating multiple computer systems while interacting with the client. • Listening to, understanding and providing needs-based sales solutions for our clients. • Incentive opportunities for meeting and/or exceeding critical performance standards. • Opportunity for advancement with structured career development paths. • World-class suite of benefits including tuition and child care reimbursement and employee discount programs. We'll help you • Get training and on-the-job support from managers who are invested in your success. You'll receive in-depth classroom training, including side-by-side live call handling and continued on-the-job training and coaching. • Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to uncover their needs using best in class tools and resources. • Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs. You're a person who (required skills) • Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives. • Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays. • Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections. • Is comfortable receiving ongoing performance feedback and coaching. • Is comfortable with ongoing change and learning new technology/processes. • Has a minimum of two years of sales experience with cross-selling, upselling or referring products. • Has at least an intermediate level of proficiency with computers. • Is self-motivated with excellent organizational skills. • Has strong decision-making and problem-solving skills. You'll be better prepared if you have (desired skills) • Experience in the banking/financial industry. • Experience working in a call center. • Experience in telephone sales. We're a culture that • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world, • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. • Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital. * Multiple Shifts are Available Shift: 1st shift (United States of America) Hours Per Week: 40
Bank of America Utica, NY, USA
Jun 23, 2019
Full time
Job Description: At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We're looking for skilled people who will advise and advocate for our clients for their most important service needs. As part of the Bank of America team, senior client service representatives (Sr. CSRs) go beyond processing simple account transactions - you'll listen to client needs and advise on products and services to support our clients through life events and moments that matter. Anticipate and resolve client concerns with the goal of exceeding each client's expectations, no matter how large or small the request. Sr. CSRs work in an inbound client service contact center that requires sitting and taking calls for the entire shift, with structured breaks. Being there for our clients is our number one priority. In order to do that, we need our employees to adhere to schedules to ensure our clients have every opportunity to connect with a client service professional in their moments that matter. As a senior client service representative, you can look forward to • Working in a professional, fast-paced environment that requires accuracy, multi-tasking and effectively communicating resolutions in an efficient manner. • Meeting clients in the moments that matter to fully understand the need and fully resolve their situation the first time. • Understanding how clients engage with us using online and mobile technology, financial centers and contact centers to guide them on ways that we can improve their financial life. • Navigating multiple computer applications while interacting with the client. • Listening to, understanding and providing solutions for our client's needs. • Incentive opportunities for meeting and/or exceeding critical performance standards. • A world-class suite of employee benefits, including tuition and child care reimbursement and employee discount programs. • The Consumer Academy, our world-class training program for Consumer & Small Business employees, providing access to the tools and resources you need to invest in your development and build a successful career at Bank of America. • Potential to own your career growth opportunities. We'll help you • Get training and on-the-job support from managers who are invested in your success. You'll receive in-depth classroom training, including side-by-side live call handling and continued on-the-job training and coaching. • Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship, and how to resolve client requests successfully using best in class tools and resources. • Provide education to clients. Inform and educate clients on how to conduct simple transactions through self-service technologies that benefit them. You're a person who (required skills) • Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients' financial lives. • Fully understands how life events can impact a client's financial situation and is prepared to actively advise solutions and analyze/resolve complex problems through creative solutions. • Has a commitment to excellent attendance and proven reliability and can work the agreed upon schedule. • Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays. • Communicates effectively and confidently with all clients to make their financial lives better. • Has the ability to engage with clients - begin a conversation, anticipate questions, actively share information using plain language, build rapport and handle objections. • Is comfortable receiving ongoing performance feedback and coaching. • Is comfortable with ongoing change and learning new technology/processes. • Has 1+ year of customer/client service experience, including experience handling difficult client situations. • Has at least an intermediate level of proficiency with computers and current technology. • Has knowledge with troubleshooting mobile devices and internet browsers. You'll be better prepared if you have (desired skills) • 3 years of client service call center or equivalent customer service experience. • 1+ years of experience in the banking/financial industry. • The ability to act as a leader amongst peers and influence as well as coach effectively to help in the overall success of the team. We're a culture that • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. • Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital. * Multiple Shifts are Available Shift: 2nd shift (United States of America) Hours Per Week: 40
Bank of America 75 Mechanic St, Rockland, ME 04841, USA
Jun 22, 2019
Full time
Job Description: At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We're looking for skilled sales people who can advise and advocate for our clients for their most important financial needs. As part of the Bank of America team, preferred sales agents listen to client needs and understand which products/services will work best for the client throughout the relationship while providing an exceptional client experience. Preferred sales agents are sales professionals who work in an inbound contact center and understand that being there for our clients is our number one priority. As a preferred sales agent, you can look forward to • Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner. • Working in a collaborative environment with a team of professional preferred sales agents and managers in an inbound call center. • Communicating with clients throughout the entire shift with structured breaks. • Navigating multiple computer systems while interacting with the client. • Listening to, understanding and providing needs-based sales solutions for our clients. • Incentive opportunities for meeting and/or exceeding critical performance standards. • Opportunity for advancement with structured career development paths. • World-class suite of benefits including tuition and child care reimbursement and employee discount programs. We'll help you • Get training and on-the-job support from managers who are invested in your success. You'll receive in-depth classroom training, including side-by side-live call handling and continued on-the-job training and coaching. • Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to uncover their needs using best in class tools and resources. • Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs. You're a person who (required skills) • Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives. • Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays. • Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections. • Is comfortable receiving ongoing performance feedback and coaching. • Is comfortable with ongoing change and learning new technology/processes. • Has a minimum of one year of sales experience with cross-selling, upselling or referring products. • Has at least an intermediate level of proficiency with computers. • Is self-motivated with excellent organizational skills. • Has strong decision-making and problem-solving skills. You'll be better prepared if you have (desired skills) • Experience in the banking/financial industry. • Experience working in a call center. • Experience in telephone sales. We're a culture that • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. • Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital. * Multiple Shifts are Available Shift: 1st shift (United States of America) Hours Per Week: 40
Bank of America Orono, ME, USA
Jun 22, 2019
Full time
Job Description: At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We're looking for skilled sales people who can advise and advocate for our clients for their most important financial needs. As part of the Bank of America team, preferred sales agents listen to client needs and understand which products/services will work best for the client throughout the relationship while providing an exceptional client experience. Preferred sales agents are sales professionals who work in an inbound contact center and understand that being there for our clients is our number one priority. As a preferred sales agent, you can look forward to • Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner. • Working in a collaborative environment with a team of professional preferred sales agents and managers in an inbound call center. • Communicating with clients throughout the entire shift with structured breaks. • Navigating multiple computer systems while interacting with the client. • Listening to, understanding and providing needs-based sales solutions for our clients. • Incentive opportunities for meeting and/or exceeding critical performance standards. • Opportunity for advancement with structured career development paths. • World-class suite of benefits including tuition and child care reimbursement and employee discount programs. We'll help you • Get training and on-the-job support from managers who are invested in your success. You'll receive in-depth classroom training, including side-by side-live call handling and continued on-the-job training and coaching. • Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to uncover their needs using best in class tools and resources. • Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs. You're a person who (required skills) • Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives. • Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays. • Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections. • Is comfortable receiving ongoing performance feedback and coaching. • Is comfortable with ongoing change and learning new technology/processes. • Has a minimum of one year of sales experience with cross-selling, upselling or referring products. • Has at least an intermediate level of proficiency with computers. • Is self-motivated with excellent organizational skills. • Has strong decision-making and problem-solving skills. You'll be better prepared if you have (desired skills) • Experience in the banking/financial industry. • Experience working in a call center. • Experience in telephone sales. We're a culture that • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. • Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital. * Multiple Shifts are Available Shift: 1st shift (United States of America) Hours Per Week: 40
Bank of America 28 Washington St, Camden, ME 04843, USA
Jun 22, 2019
Full time
Job Description: At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We're looking for skilled sales people who can advise and advocate for our clients for their most important financial needs. As part of the Bank of America team, preferred sales agents listen to client needs and understand which products/services will work best for the client throughout the relationship while providing an exceptional client experience. Preferred sales agents are sales professionals who work in an inbound contact center and understand that being there for our clients is our number one priority. As a preferred sales agent, you can look forward to • Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner. • Working in a collaborative environment with a team of professional preferred sales agents and managers in an inbound call center. • Communicating with clients throughout the entire shift with structured breaks. • Navigating multiple computer systems while interacting with the client. • Listening to, understanding and providing needs-based sales solutions for our clients. • Incentive opportunities for meeting and/or exceeding critical performance standards. • Opportunity for advancement with structured career development paths. • World-class suite of benefits including tuition and child care reimbursement and employee discount programs. We'll help you • Get training and on-the-job support from managers who are invested in your success. You'll receive in-depth classroom training, including side-by side-live call handling and continued on-the-job training and coaching. • Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to uncover their needs using best in class tools and resources. • Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs. You're a person who (required skills) • Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives. • Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays. • Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections. • Is comfortable receiving ongoing performance feedback and coaching. • Is comfortable with ongoing change and learning new technology/processes. • Has a minimum of one year of sales experience with cross-selling, upselling or referring products. • Has at least an intermediate level of proficiency with computers. • Is self-motivated with excellent organizational skills. • Has strong decision-making and problem-solving skills. You'll be better prepared if you have (desired skills) • Experience in the banking/financial industry. • Experience working in a call center. • Experience in telephone sales. We're a culture that • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. • Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital. * Multiple Shifts are Available Shift: 1st shift (United States of America) Hours Per Week: 40
Bank of America Ellsworth, ME 04605, USA
Jun 22, 2019
Full time
Job Description: At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We're looking for skilled sales people who can advise and advocate for our clients for their most important financial needs. As part of the Bank of America team, preferred sales agents listen to client needs and understand which products/services will work best for the client throughout the relationship while providing an exceptional client experience. Preferred sales agents are sales professionals who work in an inbound contact center and understand that being there for our clients is our number one priority. As a preferred sales agent, you can look forward to • Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner. • Working in a collaborative environment with a team of professional preferred sales agents and managers in an inbound call center. • Communicating with clients throughout the entire shift with structured breaks. • Navigating multiple computer systems while interacting with the client. • Listening to, understanding and providing needs-based sales solutions for our clients. • Incentive opportunities for meeting and/or exceeding critical performance standards. • Opportunity for advancement with structured career development paths. • World-class suite of benefits including tuition and child care reimbursement and employee discount programs. We'll help you • Get training and on-the-job support from managers who are invested in your success. You'll receive in-depth classroom training, including side-by side-live call handling and continued on-the-job training and coaching. • Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to uncover their needs using best in class tools and resources. • Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs. You're a person who (required skills) • Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives. • Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays. • Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections. • Is comfortable receiving ongoing performance feedback and coaching. • Is comfortable with ongoing change and learning new technology/processes. • Has a minimum of one year of sales experience with cross-selling, upselling or referring products. • Has at least an intermediate level of proficiency with computers. • Is self-motivated with excellent organizational skills. • Has strong decision-making and problem-solving skills. You'll be better prepared if you have (desired skills) • Experience in the banking/financial industry. • Experience working in a call center. • Experience in telephone sales. We're a culture that • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. • Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital. * Multiple Shifts are Available Shift: 1st shift (United States of America) Hours Per Week: 40
Bank of America Bucksport, ME, USA
Jun 22, 2019
Full time
Job Description: At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We're looking for skilled sales people who can advise and advocate for our clients for their most important financial needs. As part of the Bank of America team, preferred sales agents listen to client needs and understand which products/services will work best for the client throughout the relationship while providing an exceptional client experience. Preferred sales agents are sales professionals who work in an inbound contact center and understand that being there for our clients is our number one priority. As a preferred sales agent, you can look forward to • Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner. • Working in a collaborative environment with a team of professional preferred sales agents and managers in an inbound call center. • Communicating with clients throughout the entire shift with structured breaks. • Navigating multiple computer systems while interacting with the client. • Listening to, understanding and providing needs-based sales solutions for our clients. • Incentive opportunities for meeting and/or exceeding critical performance standards. • Opportunity for advancement with structured career development paths. • World-class suite of benefits including tuition and child care reimbursement and employee discount programs. We'll help you • Get training and on-the-job support from managers who are invested in your success. You'll receive in-depth classroom training, including side-by side-live call handling and continued on-the-job training and coaching. • Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to uncover their needs using best in class tools and resources. • Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs. You're a person who (required skills) • Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives. • Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays. • Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections. • Is comfortable receiving ongoing performance feedback and coaching. • Is comfortable with ongoing change and learning new technology/processes. • Has a minimum of one year of sales experience with cross-selling, upselling or referring products. • Has at least an intermediate level of proficiency with computers. • Is self-motivated with excellent organizational skills. • Has strong decision-making and problem-solving skills. You'll be better prepared if you have (desired skills) • Experience in the banking/financial industry. • Experience working in a call center. • Experience in telephone sales. We're a culture that • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. • Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital. * Multiple Shifts are Available Shift: 1st shift (United States of America) Hours Per Week: 40
Bank of America Howland, ME, USA
Jun 22, 2019
Full time
Job Description: At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We're looking for skilled sales people who can advise and advocate for our clients for their most important financial needs. As part of the Bank of America team, preferred sales agents listen to client needs and understand which products/services will work best for the client throughout the relationship while providing an exceptional client experience. Preferred sales agents are sales professionals who work in an inbound contact center and understand that being there for our clients is our number one priority. As a preferred sales agent, you can look forward to • Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner. • Working in a collaborative environment with a team of professional preferred sales agents and managers in an inbound call center. • Communicating with clients throughout the entire shift with structured breaks. • Navigating multiple computer systems while interacting with the client. • Listening to, understanding and providing needs-based sales solutions for our clients. • Incentive opportunities for meeting and/or exceeding critical performance standards. • Opportunity for advancement with structured career development paths. • World-class suite of benefits including tuition and child care reimbursement and employee discount programs. We'll help you • Get training and on-the-job support from managers who are invested in your success. You'll receive in-depth classroom training, including side-by side-live call handling and continued on-the-job training and coaching. • Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to uncover their needs using best in class tools and resources. • Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs. You're a person who (required skills) • Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives. • Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays. • Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections. • Is comfortable receiving ongoing performance feedback and coaching. • Is comfortable with ongoing change and learning new technology/processes. • Has a minimum of one year of sales experience with cross-selling, upselling or referring products. • Has at least an intermediate level of proficiency with computers. • Is self-motivated with excellent organizational skills. • Has strong decision-making and problem-solving skills. You'll be better prepared if you have (desired skills) • Experience in the banking/financial industry. • Experience working in a call center. • Experience in telephone sales. We're a culture that • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. • Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital. * Multiple Shifts are Available Shift: 1st shift (United States of America) Hours Per Week: 40
Bank of America Lincolnville, ME 04849, USA
Jun 22, 2019
Full time
Job Description: At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We're looking for skilled sales people who can advise and advocate for our clients for their most important financial needs. As part of the Bank of America team, preferred sales agents listen to client needs and understand which products/services will work best for the client throughout the relationship while providing an exceptional client experience. Preferred sales agents are sales professionals who work in an inbound contact center and understand that being there for our clients is our number one priority. As a preferred sales agent, you can look forward to • Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner. • Working in a collaborative environment with a team of professional preferred sales agents and managers in an inbound call center. • Communicating with clients throughout the entire shift with structured breaks. • Navigating multiple computer systems while interacting with the client. • Listening to, understanding and providing needs-based sales solutions for our clients. • Incentive opportunities for meeting and/or exceeding critical performance standards. • Opportunity for advancement with structured career development paths. • World-class suite of benefits including tuition and child care reimbursement and employee discount programs. We'll help you • Get training and on-the-job support from managers who are invested in your success. You'll receive in-depth classroom training, including side-by side-live call handling and continued on-the-job training and coaching. • Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to uncover their needs using best in class tools and resources. • Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs. You're a person who (required skills) • Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives. • Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays. • Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections. • Is comfortable receiving ongoing performance feedback and coaching. • Is comfortable with ongoing change and learning new technology/processes. • Has a minimum of one year of sales experience with cross-selling, upselling or referring products. • Has at least an intermediate level of proficiency with computers. • Is self-motivated with excellent organizational skills. • Has strong decision-making and problem-solving skills. You'll be better prepared if you have (desired skills) • Experience in the banking/financial industry. • Experience working in a call center. • Experience in telephone sales. We're a culture that • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. • Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital. * Multiple Shifts are Available Shift: 1st shift (United States of America) Hours Per Week: 40
Bank of America Belfast, ME 04915, USA
Jun 21, 2019
Full time
Job Description: At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We're looking for skilled sales people who can advise and advocate for our clients for their most important financial needs. As part of the Bank of America team, preferred sales agents listen to client needs and understand which products/services will work best for the client throughout the relationship while providing an exceptional client experience. Preferred sales agents are sales professionals who work in an inbound contact center and understand that being there for our clients is our number one priority. As a preferred sales agent, you can look forward to Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner. Working in a collaborative environment with a team of professional preferred sales agents and managers in an inbound call center. Communicating with clients throughout the entire shift with structured breaks. Navigating multiple computer systems while interacting with the client. Listening to, understanding and providing needs-based sales solutions for our clients. Incentive opportunities for meeting and/or exceeding critical performance standards. Opportunity for advancement with structured career development paths. World-class suite of benefits including tuition and child care reimbursement and employee discount programs. We'll help you Get training and on-the-job support from managers who are invested in your success. You'll receive in-depth classroom training, including side-by side-live call handling and continued on-the-job training and coaching. Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to uncover their needs using best in class tools and resources. Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs. You're a person who (required skills) Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives. Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays. Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections. Is comfortable receiving ongoing performance feedback and coaching. Is comfortable with ongoing change and learning new technology/processes. Has a minimum of one year of sales experience with cross-selling, upselling or referring products. Has at least an intermediate level of proficiency with computers. Is self-motivated with excellent organizational skills. Has strong decision-making and problem-solving skills. You'll be better prepared if you have (desired skills) Experience in the banking/financial industry. Experience working in a call center. Experience in telephone sales. We're a culture that Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital. * Multiple Shifts are Available Shift: 1st shift (United States of America) Hours Per Week: 40 Associated topics: agent, business, dealer, gerber, inside sales representative, insurance agent, market, outbound, phone, sales
Bank of America Belfast, ME 04915, USA
Jun 21, 2019
Full time
Job Description: At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We're looking for skilled sales people who can advise and advocate for our clients for their most important financial needs. As part of the Bank of America team, preferred sales agents listen to client needs and understand which products/services will work best for the client throughout the relationship while providing an exceptional client experience. Preferred sales agents are sales professionals who work in an inbound contact center and understand that being there for our clients is our number one priority. As a preferred sales agent, you can look forward to • Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner. • Working in a collaborative environment with a team of professional preferred sales agents and managers in an inbound call center. • Communicating with clients throughout the entire shift with structured breaks. • Navigating multiple computer systems while interacting with the client. • Listening to, understanding and providing needs-based sales solutions for our clients. • Incentive opportunities for meeting and/or exceeding critical performance standards. • Opportunity for advancement with structured career development paths. • World-class suite of benefits including tuition and child care reimbursement and employee discount programs. We'll help you • Get training and on-the-job support from managers who are invested in your success. You'll receive in-depth classroom training, including side-by side-live call handling and continued on-the-job training and coaching. • Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to uncover their needs using best in class tools and resources. • Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs. You're a person who (required skills) • Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives. • Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays. • Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections. • Is comfortable receiving ongoing performance feedback and coaching. • Is comfortable with ongoing change and learning new technology/processes. • Has a minimum of one year of sales experience with cross-selling, upselling or referring products. • Has at least an intermediate level of proficiency with computers. • Is self-motivated with excellent organizational skills. • Has strong decision-making and problem-solving skills. You'll be better prepared if you have (desired skills) • Experience in the banking/financial industry. • Experience working in a call center. • Experience in telephone sales. We're a culture that • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. • Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital. * Multiple Shifts are Available Shift: 1st shift (United States of America) Hours Per Week: 40
Bank of America 289 Main St, Bangor, ME 04401, USA
Jun 21, 2019
Full time
Job Description: At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We're looking for skilled sales people who can advise and advocate for our clients for their most important financial needs. As part of the Bank of America team, preferred sales agents listen to client needs and understand which products/services will work best for the client throughout the relationship while providing an exceptional client experience. Preferred sales agents are sales professionals who work in an inbound contact center and understand that being there for our clients is our number one priority. As a preferred sales agent, you can look forward to • Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner. • Working in a collaborative environment with a team of professional preferred sales agents and managers in an inbound call center. • Communicating with clients throughout the entire shift with structured breaks. • Navigating multiple computer systems while interacting with the client. • Listening to, understanding and providing needs-based sales solutions for our clients. • Incentive opportunities for meeting and/or exceeding critical performance standards. • Opportunity for advancement with structured career development paths. • World-class suite of benefits including tuition and child care reimbursement and employee discount programs. We'll help you • Get training and on-the-job support from managers who are invested in your success. You'll receive in-depth classroom training, including side-by side-live call handling and continued on-the-job training and coaching. • Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to uncover their needs using best in class tools and resources. • Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs. You're a person who (required skills) • Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives. • Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays. • Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections. • Is comfortable receiving ongoing performance feedback and coaching. • Is comfortable with ongoing change and learning new technology/processes. • Has a minimum of one year of sales experience with cross-selling, upselling or referring products. • Has at least an intermediate level of proficiency with computers. • Is self-motivated with excellent organizational skills. • Has strong decision-making and problem-solving skills. You'll be better prepared if you have (desired skills) • Experience in the banking/financial industry. • Experience working in a call center. • Experience in telephone sales. We're a culture that • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. • Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital. * Multiple Shifts are Available Shift: 1st shift (United States of America) Hours Per Week: 40
Bank of America Lincolnville, ME 04849, USA
Jun 21, 2019
Full time
Job Description: At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We're looking for skilled sales people who can advise and advocate for our clients for their most important financial needs. As part of the Bank of America team, preferred sales agents listen to client needs and understand which products/services will work best for the client throughout the relationship while providing an exceptional client experience. Preferred sales agents are sales professionals who work in an inbound contact center and understand that being there for our clients is our number one priority. As a preferred sales agent, you can look forward to • Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner. • Working in a collaborative environment with a team of professional preferred sales agents and managers in an inbound call center. • Communicating with clients throughout the entire shift with structured breaks. • Navigating multiple computer systems while interacting with the client. • Listening to, understanding and providing needs-based sales solutions for our clients. • Incentive opportunities for meeting and/or exceeding critical performance standards. • Opportunity for advancement with structured career development paths. • World-class suite of benefits including tuition and child care reimbursement and employee discount programs. We'll help you • Get training and on-the-job support from managers who are invested in your success. You'll receive in-depth classroom training, including side-by side-live call handling and continued on-the-job training and coaching. • Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to uncover their needs using best in class tools and resources. • Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs. You're a person who (required skills) • Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives. • Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays. • Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections. • Is comfortable receiving ongoing performance feedback and coaching. • Is comfortable with ongoing change and learning new technology/processes. • Has a minimum of one year of sales experience with cross-selling, upselling or referring products. • Has at least an intermediate level of proficiency with computers. • Is self-motivated with excellent organizational skills. • Has strong decision-making and problem-solving skills. You'll be better prepared if you have (desired skills) • Experience in the banking/financial industry. • Experience working in a call center. • Experience in telephone sales. We're a culture that • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. • Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital. * Multiple Shifts are Available Shift: 1st shift (United States of America) Hours Per Week: 40
Bank of America Orland, ME, USA
Jun 21, 2019
Full time
Job Description: At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We're looking for skilled sales people who can advise and advocate for our clients for their most important financial needs. As part of the Bank of America team, preferred sales agents listen to client needs and understand which products/services will work best for the client throughout the relationship while providing an exceptional client experience. Preferred sales agents are sales professionals who work in an inbound contact center and understand that being there for our clients is our number one priority. As a preferred sales agent, you can look forward to • Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner. • Working in a collaborative environment with a team of professional preferred sales agents and managers in an inbound call center. • Communicating with clients throughout the entire shift with structured breaks. • Navigating multiple computer systems while interacting with the client. • Listening to, understanding and providing needs-based sales solutions for our clients. • Incentive opportunities for meeting and/or exceeding critical performance standards. • Opportunity for advancement with structured career development paths. • World-class suite of benefits including tuition and child care reimbursement and employee discount programs. We'll help you • Get training and on-the-job support from managers who are invested in your success. You'll receive in-depth classroom training, including side-by side-live call handling and continued on-the-job training and coaching. • Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to uncover their needs using best in class tools and resources. • Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs. You're a person who (required skills) • Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives. • Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays. • Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections. • Is comfortable receiving ongoing performance feedback and coaching. • Is comfortable with ongoing change and learning new technology/processes. • Has a minimum of one year of sales experience with cross-selling, upselling or referring products. • Has at least an intermediate level of proficiency with computers. • Is self-motivated with excellent organizational skills. • Has strong decision-making and problem-solving skills. You'll be better prepared if you have (desired skills) • Experience in the banking/financial industry. • Experience working in a call center. • Experience in telephone sales. We're a culture that • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. • Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital. * Multiple Shifts are Available Shift: 1st shift (United States of America) Hours Per Week: 40
Bank of America Verona, NY 13478, USA
Jun 20, 2019
Full time
Job Description: At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We're looking for skilled people who will advise and advocate for our clients for their most important service needs. As part of the Bank of America team, senior client service representatives (Sr. CSRs) go beyond processing simple account transactions - you'll listen to client needs and advise on products and services to support our clients through life events and moments that matter. Anticipate and resolve client concerns with the goal of exceeding each client's expectations, no matter how large or small the request. Sr. CSRs work in an inbound client service contact center that requires sitting and taking calls for the entire shift, with structured breaks. Being there for our clients is our number one priority. In order to do that, we need our employees to adhere to schedules to ensure our clients have every opportunity to connect with a client service professional in their moments that matter. As a senior client service representative, you can look forward to • Working in a professional, fast-paced environment that requires accuracy, multi-tasking and effectively communicating resolutions in an efficient manner. • Meeting clients in the moments that matter to fully understand the need and fully resolve their situation the first time. • Understanding how clients engage with us using online and mobile technology, financial centers and contact centers to guide them on ways that we can improve their financial life. • Navigating multiple computer applications while interacting with the client. • Listening to, understanding and providing solutions for our client's needs. • Incentive opportunities for meeting and/or exceeding critical performance standards. • A world-class suite of employee benefits, including tuition and child care reimbursement and employee discount programs. • The Consumer Academy, our world-class training program for Consumer & Small Business employees, providing access to the tools and resources you need to invest in your development and build a successful career at Bank of America. • Potential to own your career growth opportunities. We'll help you • Get training and on-the-job support from managers who are invested in your success. You'll receive in-depth classroom training, including side-by-side live call handling and continued on-the-job training and coaching. • Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship, and how to resolve client requests successfully using best in class tools and resources. • Provide education to clients. Inform and educate clients on how to conduct simple transactions through self-service technologies that benefit them. You're a person who (required skills) • Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients' financial lives. • Fully understands how life events can impact a client's financial situation and is prepared to actively advise solutions and analyze/resolve complex problems through creative solutions. • Has a commitment to excellent attendance and proven reliability and can work the agreed upon schedule. • Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays. • Communicates effectively and confidently with all clients to make their financial lives better. • Has the ability to engage with clients - begin a conversation, anticipate questions, actively share information using plain language, build rapport and handle objections. • Is comfortable receiving ongoing performance feedback and coaching. • Is comfortable with ongoing change and learning new technology/processes. • Has 1+ year of customer/client service experience, including experience handling difficult client situations. • Has at least an intermediate level of proficiency with computers and current technology. • Has knowledge with troubleshooting mobile devices and internet browsers. You'll be better prepared if you have (desired skills) • 3 years of client service call center or equivalent customer service experience. • 1+ years of experience in the banking/financial industry. • The ability to act as a leader amongst peers and influence as well as coach effectively to help in the overall success of the team. We're a culture that • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. • Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital. * Multiple Shifts are Available Shift: 2nd shift (United States of America) Hours Per Week: 40
Bank of America Frankfort, NY 13340, USA
Jun 20, 2019
Full time
Job Description: At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We're looking for skilled people who will advise and advocate for our clients for their most important service needs. As part of the Bank of America team, senior client service representatives (Sr. CSRs) go beyond processing simple account transactions - you'll listen to client needs and advise on products and services to support our clients through life events and moments that matter. Anticipate and resolve client concerns with the goal of exceeding each client's expectations, no matter how large or small the request. Sr. CSRs work in an inbound client service contact center that requires sitting and taking calls for the entire shift, with structured breaks. Being there for our clients is our number one priority. In order to do that, we need our employees to adhere to schedules to ensure our clients have every opportunity to connect with a client service professional in their moments that matter. As a senior client service representative, you can look forward to • Working in a professional, fast-paced environment that requires accuracy, multi-tasking and effectively communicating resolutions in an efficient manner. • Meeting clients in the moments that matter to fully understand the need and fully resolve their situation the first time. • Understanding how clients engage with us using online and mobile technology, financial centers and contact centers to guide them on ways that we can improve their financial life. • Navigating multiple computer applications while interacting with the client. • Listening to, understanding and providing solutions for our client's needs. • Incentive opportunities for meeting and/or exceeding critical performance standards. • A world-class suite of employee benefits, including tuition and child care reimbursement and employee discount programs. • The Consumer Academy, our world-class training program for Consumer & Small Business employees, providing access to the tools and resources you need to invest in your development and build a successful career at Bank of America. • Potential to own your career growth opportunities. We'll help you • Get training and on-the-job support from managers who are invested in your success. You'll receive in-depth classroom training, including side-by-side live call handling and continued on-the-job training and coaching. • Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship, and how to resolve client requests successfully using best in class tools and resources. • Provide education to clients. Inform and educate clients on how to conduct simple transactions through self-service technologies that benefit them. You're a person who (required skills) • Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients' financial lives. • Fully understands how life events can impact a client's financial situation and is prepared to actively advise solutions and analyze/resolve complex problems through creative solutions. • Has a commitment to excellent attendance and proven reliability and can work the agreed upon schedule. • Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays. • Communicates effectively and confidently with all clients to make their financial lives better. • Has the ability to engage with clients - begin a conversation, anticipate questions, actively share information using plain language, build rapport and handle objections. • Is comfortable receiving ongoing performance feedback and coaching. • Is comfortable with ongoing change and learning new technology/processes. • Has 1+ year of customer/client service experience, including experience handling difficult client situations. • Has at least an intermediate level of proficiency with computers and current technology. • Has knowledge with troubleshooting mobile devices and internet browsers. You'll be better prepared if you have (desired skills) • 3 years of client service call center or equivalent customer service experience. • 1+ years of experience in the banking/financial industry. • The ability to act as a leader amongst peers and influence as well as coach effectively to help in the overall success of the team. We're a culture that • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. • Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital. * Multiple Shifts are Available Shift: 2nd shift (United States of America) Hours Per Week: 40
Bank of America New York, NY, USA
Jun 20, 2019
Full time
Job Description: At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We're looking for skilled people who will advise and advocate for our clients for their most important service needs. As part of the Bank of America team, senior client service representatives (Sr. CSRs) go beyond processing simple account transactions - you'll listen to client needs and advise on products and services to support our clients through life events and moments that matter. Anticipate and resolve client concerns with the goal of exceeding each client's expectations, no matter how large or small the request. Sr. CSRs work in an inbound client service contact center that requires sitting and taking calls for the entire shift, with structured breaks. Being there for our clients is our number one priority. In order to do that, we need our employees to adhere to schedules to ensure our clients have every opportunity to connect with a client service professional in their moments that matter. As a senior client service representative, you can look forward to • Working in a professional, fast-paced environment that requires accuracy, multi-tasking and effectively communicating resolutions in an efficient manner. • Meeting clients in the moments that matter to fully understand the need and fully resolve their situation the first time. • Understanding how clients engage with us using online and mobile technology, financial centers and contact centers to guide them on ways that we can improve their financial life. • Navigating multiple computer applications while interacting with the client. • Listening to, understanding and providing solutions for our client's needs. • Incentive opportunities for meeting and/or exceeding critical performance standards. • A world-class suite of employee benefits, including tuition and child care reimbursement and employee discount programs. • The Consumer Academy, our world-class training program for Consumer & Small Business employees, providing access to the tools and resources you need to invest in your development and build a successful career at Bank of America. • Potential to own your career growth opportunities. We'll help you • Get training and on-the-job support from managers who are invested in your success. You'll receive in-depth classroom training, including side-by-side live call handling and continued on-the-job training and coaching. • Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship, and how to resolve client requests successfully using best in class tools and resources. • Provide education to clients. Inform and educate clients on how to conduct simple transactions through self-service technologies that benefit them. You're a person who (required skills) • Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients' financial lives. • Fully understands how life events can impact a client's financial situation and is prepared to actively advise solutions and analyze/resolve complex problems through creative solutions. • Has a commitment to excellent attendance and proven reliability and can work the agreed upon schedule. • Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays. • Communicates effectively and confidently with all clients to make their financial lives better. • Has the ability to engage with clients - begin a conversation, anticipate questions, actively share information using plain language, build rapport and handle objections. • Is comfortable receiving ongoing performance feedback and coaching. • Is comfortable with ongoing change and learning new technology/processes. • Has 1+ year of customer/client service experience, including experience handling difficult client situations. • Has at least an intermediate level of proficiency with computers and current technology. • Has knowledge with troubleshooting mobile devices and internet browsers. You'll be better prepared if you have (desired skills) • 3 years of client service call center or equivalent customer service experience. • 1+ years of experience in the banking/financial industry. • The ability to act as a leader amongst peers and influence as well as coach effectively to help in the overall success of the team. We're a culture that • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. • Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital. * Multiple Shifts are Available Shift: 2nd shift (United States of America) Hours Per Week: 40
Bank of America Madison Ave, New York, NY, USA
Jun 20, 2019
Full time
Job Description: At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We're looking for skilled people who will advise and advocate for our clients for their most important service needs. As part of the Bank of America team, senior client service representatives (Sr. CSRs) go beyond processing simple account transactions - you'll listen to client needs and advise on products and services to support our clients through life events and moments that matter. Anticipate and resolve client concerns with the goal of exceeding each client's expectations, no matter how large or small the request. Sr. CSRs work in an inbound client service contact center that requires sitting and taking calls for the entire shift, with structured breaks. Being there for our clients is our number one priority. In order to do that, we need our employees to adhere to schedules to ensure our clients have every opportunity to connect with a client service professional in their moments that matter. As a senior client service representative, you can look forward to • Working in a professional, fast-paced environment that requires accuracy, multi-tasking and effectively communicating resolutions in an efficient manner. • Meeting clients in the moments that matter to fully understand the need and fully resolve their situation the first time. • Understanding how clients engage with us using online and mobile technology, financial centers and contact centers to guide them on ways that we can improve their financial life. • Navigating multiple computer applications while interacting with the client. • Listening to, understanding and providing solutions for our client's needs. • Incentive opportunities for meeting and/or exceeding critical performance standards. • A world-class suite of employee benefits, including tuition and child care reimbursement and employee discount programs. • The Consumer Academy, our world-class training program for Consumer & Small Business employees, providing access to the tools and resources you need to invest in your development and build a successful career at Bank of America. • Potential to own your career growth opportunities. We'll help you • Get training and on-the-job support from managers who are invested in your success. You'll receive in-depth classroom training, including side-by-side live call handling and continued on-the-job training and coaching. • Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship, and how to resolve client requests successfully using best in class tools and resources. • Provide education to clients. Inform and educate clients on how to conduct simple transactions through self-service technologies that benefit them. You're a person who (required skills) • Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients' financial lives. • Fully understands how life events can impact a client's financial situation and is prepared to actively advise solutions and analyze/resolve complex problems through creative solutions. • Has a commitment to excellent attendance and proven reliability and can work the agreed upon schedule. • Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays. • Communicates effectively and confidently with all clients to make their financial lives better. • Has the ability to engage with clients - begin a conversation, anticipate questions, actively share information using plain language, build rapport and handle objections. • Is comfortable receiving ongoing performance feedback and coaching. • Is comfortable with ongoing change and learning new technology/processes. • Has 1+ year of customer/client service experience, including experience handling difficult client situations. • Has at least an intermediate level of proficiency with computers and current technology. • Has knowledge with troubleshooting mobile devices and internet browsers. You'll be better prepared if you have (desired skills) • 3 years of client service call center or equivalent customer service experience. • 1+ years of experience in the banking/financial industry. • The ability to act as a leader amongst peers and influence as well as coach effectively to help in the overall success of the team. We're a culture that • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. • Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital. * Multiple Shifts are Available Shift: 2nd shift (United States of America) Hours Per Week: 40