Bank of America

Bank of America Newark, DE, USA
Apr 18, 2019
Full time
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better by connecting clients and communities to the resource they need to be successful. Make a difference where it counts by joining our Consumer Client Services team at Bank of America and help preserve our client s financial security. We re looking for skilled people that can think critically and use good, sound judgment when reviewing client accounts for possible fraudulent activity. As part of the Bank of America team, Fraud Client Service Representatives (FCSRs) go beyond reviewing and analyzing simple account transactions, you ll assess the level of risk and make decisions which directly impact the client experience during life events and moments that matter. Anticipate and resolve client concerns with the goal of exceeding each client s expectations, no matter how large or small the request. Fraud Client Service Reps work in an inbound client service contact center that requires sitting and taking calls for the entire shift, with structured breaks. Being there for our clients is our number one priority. In order to do that, we need our associates to adhere to their schedules to ensure our clients have every opportunity to connect with a client service professional in their moments that matter. As a Client Service Representative, you can look forward to Working in a professional, fast paced environment that requires accuracy, multi-tasking, and clearly communicating resolutions in an efficient manner Meeting clients in the moments that matter to fully understand the need and fully resolve their situation the first time Understanding how clients engage with us via technology (online, mobile), financial center and contact center to guide them on ways that we can improve their financial life Navigating multiple computer applications while interacting with the client Listening to, understanding, and providing solutions for our client's needs Incentive opportunities for meeting and/or exceeding critical performance standards Premier suite of benefits including tuition, child care reimbursement and employee discount programs The Consumer Academy, our world-class training program for Consumer & Small Business employees, providing access to the tools and resources you need to invest in your development and build a successful career at Bank of America Potential to own your career growth opportunities We ll help you Get training and on-the-job support from managers who are invested in your success. You ll receive in-depth classroom training, including side-by-side live call handling and continued on the job training and coaching Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship, and how to successfully resolve client requests using best in class tools and resources Provide education to clients. Inform and educate clients on how to conduct simple transactions through self-service technologies that benefit the You re a person who (required skills) Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients financial lives Fully understands how life events can impact a client s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions Has a commitment to excellent attendance and proven reliability and can work the agreed upon schedule Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays Communicates effectively and confidently with all clients to make their financial lives better Has the ability to engage with clients begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections Is comfortable receiving ongoing performance feedback and coaching Is comfortable with ongoing change and learning new technology/processes Has 1+ year of customer/client service experience, including experience handling difficult client situations Has at least an intermediate level of proficiency with computers and current technology Great customer service and multitask You ll be better prepared if you have (desired skills) 2+ years of client service call center or equivalent customer service experience preferred 1+ years of experience in the Banking/Financial industry College degree or commensurate work experience Knowledge with troubleshooting mobile devices and internal browsers We re a culture that Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance his/her careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. Provides continuous training and developmental opportunities to help employees achieve their goals Shift: 2nd shift (United States of America) Hours Per Week: 40 Associated topics: associate, call center associate, client, customer care, customer service representative, platform support, representante de servicio al cliente, service, service agent, technical support
Bank of America Fort Worth, TX, USA
Apr 17, 2019
Full time
Job Description: Centralized SB Banker - Inbound operates out of a centralized phone based sales environment and is primarily responsible for providing business and financial products and services to Small Business customers. Identify and address cross-sell opportunities. Serve as resident expert for Small Business products, services, and strategies through the telephone channel. Through inbound calls and the handling of referrals, these associates acquire and deepen Small Business customer relationships with a focus on client delight and retention. Perform tasks such as opening deposit accounts; handling credit, treasury, and payroll referrals from the banking centers; etc. Team with sales and support partners across the enterprise. Required skills: Ability to work within the operating hours and days for this position as outlined in the posted job requisition. 2+ years of sales experience with cross-selling, upselling, and/or referring products. Excellent oral communication skills. Ability to work effectively and efficiently and multi-task in a high call volume environment. Self-motivated and results-oriented. Excellent organizational skills. Strong decision making ability. Problem solving skills. Ability to engage with customers, begin a conversation, build rapport, and handle objections. Comfortable with ongoing change and learning new technology/processes. Comfortable receiving ongoing performance feedback and coaching. At least an intermediate ability in computer skills. Ability to navigate multiple computer systems while interacting with the customer. Desired skills: Call center experience. Banking/financial services experience. Telephone sales experience. Shift: 1st shift (United States of America) Hours Per Week: 40 Associated topics: agent, answer, clerk, customer care associate, customer service specialist, internship, phone, service specialist, telephone, tsr
Bank of America Phoenix, AZ, USA
Apr 17, 2019
Full time
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better by connecting clients and communities to the resource they need to be successful. Make a difference where it counts by joining our Consumer Client Services team at Bank of America and help preserve our client s financial security. We re looking for skilled people that can think critically and use good, sound judgment when reviewing client accounts for possible fraudulent activity. As part of the Bank of America team, Fraud Client Service Representatives (FCSRs) go beyond reviewing and analyzing simple account transactions, you ll assess the level of risk and make decisions which directly impact the client experience during life events and moments that matter. Anticipate and resolve client concerns with the goal of exceeding each client s expectations, no matter how large or small the request. Fraud Client Service Reps work in an inbound client service contact center that requires sitting and taking calls for the entire shift, with structured breaks. Being there for our clients is our number one priority. In order to do that, we need our associates to adhere to their schedules to ensure our clients have every opportunity to connect with a client service professional in their moments that matter. As a Client Service Representative, you can look forward to Working in a professional, fast paced environment that requires accuracy, multi-tasking, and clearly communicating resolutions in an efficient manner Meeting clients in the moments that matter to fully understand the need and fully resolve their situation the first time Understanding how clients engage with us via technology (online, mobile), financial center and contact center to guide them on ways that we can improve their financial life Navigating multiple computer applications while interacting with the client Listening to, understanding, and providing solutions for our client's needs Incentive opportunities for meeting and/or exceeding critical performance standards Premier suite of benefits including tuition, child care reimbursement and employee discount programs The Consumer Academy, our world-class training program for Consumer & Small Business employees, providing access to the tools and resources you need to invest in your development and build a successful career at Bank of America Potential to own your career growth opportunities We ll help you Get training and on-the-job support from managers who are invested in your success. You ll receive in-depth classroom training, including side-by-side live call handling and continued on the job training and coaching Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship, and how to successfully resolve client requests using best in class tools and resources Provide education to clients. Inform and educate clients on how to conduct simple transactions through self-service technologies that benefit the You re a person who (required skills) Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients financial lives Fully understands how life events can impact a client s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions Has a commitment to excellent attendance and proven reliability and can work the agreed upon schedule Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays Communicates effectively and confidently with all clients to make their financial lives better Has the ability to engage with clients begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections Is comfortable receiving ongoing performance feedback and coaching Is comfortable with ongoing change and learning new technology/processes Has 1+ year of customer/client service experience, including experience handling difficult client situations Has at least an intermediate level of proficiency with computers and current technology Great customer service and multitask You ll be better prepared if you have (desired skills) 2+ years of client service call center or equivalent customer service experience preferred 1+ years of experience in the Banking/Financial industry College degree or commensurate work experience Knowledge with troubleshooting mobile devices and internal browsers We re a culture that Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance his/her careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. Provides continuous training and developmental opportunities to help employees achieve their goals Shift: 2nd shift (United States of America) Hours Per Week: 40 Associated topics: agent, answer, call center representative, coordinator, customer service, customer service representative, support, system support, technical support, tsr
Bank of America San Antonio, TX, USA
Apr 17, 2019
Full time
Job Description: At Bank of America, we re guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our Consumer Client Services team at Bank of America. We re looking for skilled people who will advise and advocate for our clients for their most important service needs. As part of the Bank of America team, client service representatives (CSRs) go beyond processing simple account transactions you ll listen to client needs and advise on products and services to support our clients through life events and moments that matter. Anticipate and resolve client concerns with the goal of exceeding each client s expectations, no matter how large or small the request. CSRs work in an inbound client service contact center that requires sitting and taking calls for the entire shift, with structured breaks. Being there for our clients is our number one priority. In order to do that, we need our employees to adhere to schedules that ensure our clients have every opportunity to connect with a client service professional in their moments that matter. As a client service representative, you can look forward to Working in a professional, fast-paced environment that requires accuracy, multi-tasking and effectively communicating resolutions in an efficient manner. Meeting clients in the moments that matter to fully understand the need and fully resolve their situation the first time. Understanding how clients engage with us using online and mobile technology, financial centers and contact centers to guide them on ways that we can improve their financial life. Navigating multiple computer applications while interacting with the client. Listening to, understanding and providing solutions for our client's needs. Incentive opportunities for meeting and/or exceeding critical performance standards. A world-class suite of employee benefits, including tuition and child care reimbursement and employee discount programs. The Consumer Academy, our world-class training program for Consumer and Small Business employees, providing access to the tools and resources you need to invest in your development and build a successful career at Bank of America. Potential to own your career growth opportunities. We ll help you Get training and on-the-job support from managers who are invested in your success. You ll receive in- depth classroom training, including side-by-side live call handling and continued on-the-job training and coaching. Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to successfully resolve client requests using best-in-class tools and resources. Provide education to clients. Inform and educate clients on how to conduct simple transactions through self-service technologies that benefit them. You re a person who (required skills) Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients financial lives. Fully understands how life events can impact a client s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions. Has a commitment to excellent attendance and proven reliability and can work the agreed upon schedule. Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays. Communicates effectively and confidently with all clients to make their financial lives better. Has the ability to engage with clients begin a conversation, anticipate questions, actively share information using plain language, build rapport and handle objections. Is comfortable receiving ongoing performance feedback and coaching. Is comfortable with ongoing change and learning new technology/processes. Has 1+ year of customer/client service experience, including experience handling difficult client situations. Has at least an intermediate level of proficiency with computers and current technology Bilingual skill in Spanish required. Multiple shifts available. You ll be better prepared if you have (desired skills and qualifications) 1+ year of experience in the banking/financial industry. 1+ year of experience working in a client service call center. We re a culture that Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital. Shift: 2nd shift (United States of America) Hours Per Week: 40 Associated topics: call center, call center specialist, clerk, client, client service, customer care associate, customer service associate, customer service specialist, intern, technical support
Bank of America Utica, NY, USA
Apr 17, 2019
Full time
Job Description: At Bank of America, we re guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We re looking for skilled people who will advise and advocate for our clients for their most important service needs. As part of the Bank of America team, senior client service representatives (Sr. CSRs) go beyond processing simple account transactions you ll listen to client needs and advise on products and services to support our clients through life events and moments that matter. Anticipate and resolve client concerns with the goal of exceeding each client s expectations, no matter how large or small the request. Sr. CSRs work in an inbound client service contact center that requires sitting and taking calls for the entire shift, with structured breaks. Being there for our clients is our number one priority. In order to do that, we need our employees to adhere to schedules to ensure our clients have every opportunity to connect with a client service professional in their moments that matter. As a senior client service representative, you can look forward to Working in a professional, fast-paced environment that requires accuracy, multi-tasking and effectively communicating resolutions in an efficient manner. Meeting clients in the moments that matter to fully understand the need and fully resolve their situation the first time. Understanding how clients engage with us using online and mobile technology, financial centers and contact centers to guide them on ways that we can improve their financial life. Navigating multiple computer applications while interacting with the client. Listening to, understanding and providing solutions for our client's needs. Incentive opportunities for meeting and/or exceeding critical performance standards. A world-class suite of employee benefits, including tuition and child care reimbursement and employee discount programs. The Consumer Academy, our world-class training program for Consumer & Small Business employees, providing access to the tools and resources you need to invest in your development and build a successful career at Bank of America. Potential to own your career growth opportunities. We ll help you Get training and on-the-job support from managers who are invested in your success. You ll receive in-depth classroom training, including side-by-side live call handling and continued on-the-job training and coaching. Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship, and how to resolve client requests successfully using best in class tools and resources. Provide education to clients. Inform and educate clients on how to conduct simple transactions through self-service technologies that benefit them. You re a person who (required skills) Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients financial lives. Fully understands how life events can impact a client s financial situation and is prepared to actively advise solutions and analyze/resolve complex problems through creative solutions. Has a commitment to excellent attendance and proven reliability and can work the agreed upon schedule. Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays. Communicates effectively and confidently with all clients to make their financial lives better. Has the ability to engage with clients begin a conversation, anticipate questions, actively share information using plain language, build rapport and handle objections. Is comfortable receiving ongoing performance feedback and coaching. Is comfortable with ongoing change and learning new technology/processes. Has 1+ year of customer/client service experience, including experience handling difficult client situations. Has at least an intermediate level of proficiency with computers and current technology. Has knowledge with troubleshooting mobile devices and internet browsers. You ll be better prepared if you have (desired skills) 3 years of client service call center or equivalent customer service experience. 1+ years of experience in the banking/financial industry. The ability to act as a leader amongst peers and influence as well as coach effectively to help in the overall success of the team. We re a culture that Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital. Shift: 2nd shift (United States of America) Hours Per Week: 40 Associated topics: associate, call center representative, call center specialist, csr, customer care specialist, customer service, customer service representative, internship, product support, system support
Bank of America Rio Rancho, NM, USA
Apr 17, 2019
Full time
Job Description: At Bank of America, we re guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our Consumer Client Services team at Bank of America. We re looking for skilled people who will advise and advocate for our clients for their most important service needs. As part of the Bank of America team, client service representatives (CSRs) go beyond processing simple account transactions you ll listen to client needs and advise on products and services to support our clients through life events and moments that matter. Anticipate and resolve client concerns with the goal of exceeding each client s expectations, no matter how large or small the request. CSRs work in an inbound client service contact center that requires sitting and taking calls for the entire shift, with structured breaks. Being there for our clients is our number one priority. In order to do that, we need our employees to adhere to schedules that ensure our clients have every opportunity to connect with a client service professional in their moments that matter. 1st and 2nd shift schedules are available for this role. As a client service representative, you can look forward to Working in a professional, fast-paced environment that requires accuracy, multi-tasking and effectively communicating resolutions in an efficient manner. Meeting clients in the moments that matter to fully understand the need and fully resolve their situation the first time. Understanding how clients engage with us using online and mobile technology, financial centers and contact centers to guide them on ways that we can improve their financial life. Navigating multiple computer applications while interacting with the client. Listening to, understanding and providing solutions for our client's needs. Incentive opportunities for meeting and/or exceeding critical performance standards. A world-class suite of employee benefits, including tuition and child care reimbursement and employee discount programs. The Consumer Academy, our world-class training program for Consumer and Small Business employees, providing access to the tools and resources you need to invest in your development and build a successful career at Bank of America. Potential to own your career growth opportunities. We ll help you Get training and on-the-job support from managers who are invested in your success. You ll receive in- depth classroom training, including side-by-side live call handling and continued on-the-job training and coaching. Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to successfully resolve client requests using best-in-class tools and resources. Provide education to clients. Inform and educate clients on how to conduct simple transactions through self-service technologies that benefit them. You re a person who (required skills) Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients financial lives. Fully understands how life events can impact a client s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions. Has a commitment to excellent attendance and proven reliability and can work the agreed upon schedule. Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays. Communicates effectively and confidently with all clients to make their financial lives better. Has the ability to engage with clients begin a conversation, anticipate questions, actively share information using plain language, build rapport and handle objections. Is comfortable receiving ongoing performance feedback and coaching. Is comfortable with ongoing change and learning new technology/processes. Has 1+ year of customer/client service experience, including experience handling difficult client situations. Has at least an intermediate level of proficiency with computers and current technology. Is bilingual (reading, writing and speaking) in Spanish You ll be better prepared if you have (desired skills and qualifications) 1+ year of experience in the banking/financial industry. 1+ year of experience working in a client service call center. We re a culture that Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital. Shift: 1st shift (United States of America) Hours Per Week: 40 Associated topics: agent, associate, csr, customer care, customer care specialist, customer service representative, product support, representative, service, system support
Bank of America Moosic, PA, USA
Apr 17, 2019
Full time
Job Description: At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our Consumer Client Services team at Bank of America. We're looking for skilled people who will advise and advocate for our clients for their most important service needs. As part of the Bank of America team, client service representatives (CSRs) go beyond processing simple account transactions - you'll listen to client needs and advise on products and services to support our clients through life events and moments that matter. Anticipate and resolve client concerns with the goal of exceeding each client's expectations, no matter how large or small the request. CSRs work in an inbound client service contact center that requires sitting and taking calls for the entire shift, with structured breaks. Being there for our clients is our number one priority. In order to do that, we need our employees to adhere to schedules that ensure our clients have every opportunity to connect with a client service professional in their moments that matter. As a client service representative, you can look forward to • Working in a professional, fast-paced environment that requires accuracy, multi-tasking and effectively communicating resolutions in an efficient manner. • Meeting clients in the moments that matter to fully understand the need and fully resolve their situation the first time. • Understanding how clients engage with us using online and mobile technology, financial centers and contact centers to guide them on ways that we can improve their financial life. • Navigating multiple computer applications while interacting with the client. • Listening to, understanding and providing solutions for our client's needs. • Incentive opportunities for meeting and/or exceeding critical performance standards. • A world-class suite of employee benefits, including tuition and child care reimbursement and employee discount programs. • The Consumer Academy, our world-class training program for Consumer and Small Business employees, providing access to the tools and resources you need to invest in your development and build a successful career at Bank of America. • Potential to own your career growth opportunities. We'll help you • Get training and on-the-job support from managers who are invested in your success. You'll receive in- depth classroom training, including side-by-side live call handling and continued on-the-job training and coaching. • Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to successfully resolve client requests using best-in-class tools and resources. • Provide education to clients. Inform and educate clients on how to conduct simple transactions through self-service technologies that benefit them. You're a person who (required skills) • Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients' financial lives. • Fully understands how life events can impact a client's financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions. • Has a commitment to excellent attendance and proven reliability and can work the agreed upon schedule. • Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays. • Communicates effectively and confidently with all clients to make their financial lives better. • Has the ability to engage with clients - begin a conversation, anticipate questions, actively share information using plain language, build rapport and handle objections. • Is comfortable receiving ongoing performance feedback and coaching. • Is comfortable with ongoing change and learning new technology/processes. • Has 1+ year of customer/client service experience, including experience handling difficult client situations. • Has at least an intermediate level of proficiency with computers and current technology. You'll be better prepared if you have (desired skills and qualifications) • 1+ year of experience in the banking/financial industry. • 1+ year of experience working in a client service call center. We're a culture that • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. • Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital. Shift: 1st shift (United States of America) Hours Per Week: 40
Bank of America Brea, CA, USA
Apr 15, 2019
Full time
Job Description: At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our Consumer Client Services team at Bank of America. We're looking for skilled people who will advise and advocate for our clients for their most important service needs. As part of the Bank of America team, client service representatives (CSRs) go beyond processing simple account transactions - you'll listen to client needs and advise on products and services to support our clients through life events and moments that matter. Anticipate and resolve client concerns with the goal of exceeding each client's expectations, no matter how large or small the request. CSRs work in an inbound client service contact center that requires sitting and taking calls for the entire shift, with structured breaks. Being there for our clients is our number one priority. In order to do that, we need our employees to adhere to schedules that ensure our clients have every opportunity to connect with a client service professional in their moments that matter. As a client service representative, you can look forward to • Working in a professional, fast-paced environment that requires accuracy, multi-tasking and effectively communicating resolutions in an efficient manner. • Meeting clients in the moments that matter to fully understand the need and fully resolve their situation the first time. • Understanding how clients engage with us using online and mobile technology, financial centers and contact centers to guide them on ways that we can improve their financial life. • Navigating multiple computer applications while interacting with the client. • Listening to, understanding and providing solutions for our client's needs. • Incentive opportunities for meeting and/or exceeding critical performance standards. • A world-class suite of employee benefits, including tuition and child care reimbursement and employee discount programs. • The Consumer Academy, our world-class training program for Consumer and Small Business employees, providing access to the tools and resources you need to invest in your development and build a successful career at Bank of America. • Potential to own your career growth opportunities. We'll help you • Get training and on-the-job support from managers who are invested in your success. You'll receive in- depth classroom training, including side-by-side live call handling and continued on-the-job training and coaching. • Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to successfully resolve client requests using best-in-class tools and resources. • Provide education to clients. Inform and educate clients on how to conduct simple transactions through self-service technologies that benefit them. You're a person who (required skills) • Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients' financial lives. • Fully understands how life events can impact a client's financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions. • Has a commitment to excellent attendance and proven reliability and can work the agreed upon schedule. • Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays. • Communicates effectively and confidently with all clients to make their financial lives better. • Has the ability to engage with clients - begin a conversation, anticipate questions, actively share information using plain language, build rapport and handle objections. • Is comfortable receiving ongoing performance feedback and coaching. • Is comfortable with ongoing change and learning new technology/processes. • Has 1+ year of customer/client service experience, including experience handling difficult client situations. • Has at least an intermediate level of proficiency with computers and current technology. You'll be better prepared if you have (desired skills and qualifications) • 1+ year of experience in the banking/financial industry. • 1+ year of experience working in a client service call center. We're a culture that • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. • Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital. 1st and 2nd shift Shift: 1st shift (United States of America) Hours Per Week: 40