Bank of America

Bank of America Charlotte, NC, USA
May 19, 2020
Full time
Job Description Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include ProblemIncident Management, ReleaseDeployment, Operational Readiness, CapacityAvailability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, ChangeConfiguration Management, etc. The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements andor problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and...