CarMax

CarMax Richmond, VA, USA
May 28, 2020
Full time
8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238 CarMax, the way your career should be! About this job The Senior Coordinator will act as a key member of the Payroll department, ensuring that over 25,000 associates in over 41 states are paid timely and accurately. The ideal candidate must have a customer-first mindset as they are the primary point of contact for our associates in handling complex payroll issues, while proactively identifying and resolving potential problems. This position requires significant collaboration & communication, both written & verbal, with key business partners such as: Compensation, Human Resources, Benefits, Field leadership, Technology and third-party service providers. A qualified candidate must be able to work in a dynamic, high volume, fast-paced environment where they can showcase their ability to multi-task and achieve daily goals. What you will do - Essential Responsibilities Process data...
CarMax Glen Allen, VA, USA
May 24, 2020
Full time
7101 - Richmond - 11090 W Broad St, Glen Allen, Virginia, 23060 CarMax, the way your career should be! Provide an iconic customer experience As an associate at one of our Contact Centers, you'll ensure we're putting people first. You'll handle a wide range of customer interactions and make it easy for them to buy and finance the right car for their needs, making their lives much easier. Whether you're talking to a customer on the phone, working with them online, or answering their questions via text message, your care and empathy will give them the personalized experience they deserve. What you will do - Essential responsibilities Connect with customers online and over the phone to answer customer questions, conduct follow ups, and confirm appointments to best support the customer Triage incoming calls to the appropriate person or department to best assist the customer Complete administrative tasks such as processing payments and updating information in our CarMax...
CarMax Texas, USA
May 23, 2020
Full time
7203 - Cypress Fairbanks - 19500 Northwest Fwy, Jersey Village, Texas, 77065 CarMax, the way your career should be! General Summary: Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes. Principle Duties and Responsibilities: ♦ Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction. ♦ Assist Service/Customer Operators with incoming service calls when needed. ♦ Accurately interview and document customer concerns. ♦ Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day). ♦ Create repair orders, and route work to...
CarMax Kennesaw, GA, USA
May 16, 2020
Full time
9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144 CarMax, the way your career should be! Each year, CarMax Auto Finance helps more than 200,000 customers with their vehicle financing. We strive for a simple and seamless experience by offering fast, on-site financing, competitive terms, and convenient payment methods. Our teams understand that the purchase of your vehicle is just the beginning, and we're committed to being there for our customers throughout every step and milestone of vehicle ownership. The Sr. Instructional designer is critical to enabling our associates to deliver an iconic customer experience with the development of on demand e learning for our associates. What you will do - Essential Responsibilities Partner with stakeholders to provide strategic instructional direction; continuously gather insight to current and future needs Develop and implement learning programs using various instructional methods (ex: e-learning,...
CarMax Norcross, GA, USA
May 09, 2020
Full time
7970 - Atlanta CEC - 5707 Peachtree Parkway, Norcross, Georgia, 30092 CarMax, the way your career should be! Provide an iconic customer experience As an associate at one of our Contact Centers, you'll ensure we're putting people first. You'll handle a wide range of customer interactions and make it easy for them to buy and finance the right car for their needs, making their lives much easier. Whether you're talking to a customer on the phone, working with them online, or answering their questions via text message, your care and empathy will give them the personalized experience they deserve. What you will do - Essential responsibilities Connect with customers online and over the phone to answer customer questions, conduct follow ups, and confirm appointments to best support the customer Triage incoming calls to the appropriate person or department to best assist the customer Complete administrative tasks such as processing payments and updating information in our...
CarMax Olathe, KS, USA
May 09, 2020
Full time
7972 - Kansas City CEC - 17300 W. 119th Street, Olathe, Kansas, 66061 CarMax, the way your career should be! Provide an iconic customer experience As an associate at one of our Contact Centers, you'll ensure we're putting people first. You'll handle a wide range of customer interactions and make it easy for them to buy and finance the right car for their needs, making their lives much easier. Whether you're talking to a customer on the phone, working with them online, or answering their questions via text message, your care and empathy will give them the personalized experience they deserve. What you will do - Essential responsibilities Connect with customers online and over the phone to answer customer questions, conduct follow ups, and confirm appointments to best support the customer Triage incoming calls to the appropriate person or department to best assist the customer Complete administrative tasks such as processing payments and updating information in our...
CarMax Tempe, AZ, USA
May 09, 2020
Full time
7971 - Phoenix CEC - 1515 W. 14th Street, Tempe, Arizona, 85281 CarMax, the way your career should be! Provide an iconic customer experience As an associate at one of our Contact Centers, you'll ensure we're putting people first. You'll handle a wide range of customer interactions and make it easy for them to buy and finance the right car for their needs, making their lives much easier. Whether you're talking to a customer on the phone, working with them online, or answering their questions via text message, your care and empathy will give them the personalized experience they deserve. What you will do - Essential responsibilities Connect with customers online and over the phone to answer customer questions, conduct follow ups, and confirm appointments to best support the customer Triage incoming calls to the appropriate person or department to best assist the customer Complete administrative tasks such as processing payments and updating information in our CarMax...
CarMax Richmond, VA, USA
May 07, 2020
Full time
8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238 CarMax, the way your career should be! About this job The primary responsibility for the pricing and inventory systems team is to accurately value the unique characteristics of each individual car that we buy or sell, and also allocate those vehicles across our 200+ stores. Last year alone, CarMax sold more than 1 million vehicles, appraised over 2 million vehicles, and had $150m in weekly auto auction spend - all while dealing with constantly changing consumer demand, wholesale auction supply, and other market conditions that are often regionally differentiated. In order to realize the full value of our models, our systems experts must accurately and instantaneously deliver thousands of recommendations to our field associates daily. This requires the combination of a deep understanding of the models, the technical skill to deploy new models as robust and stable systems, and the results...