UPMC Pittsburgh, PA, USA
Oct 19, 2019
Full time
Purpose: Product Designers work to develop de novo while Embedded on product teams. They are responsible for the full product design lifecycle, from concept to launch. Product Designers are creative, thoughtful individuals with a strong aptitude for making, prototyping and producing best-in-class experiences, improving workflows and paying attention to fine-tuned details. They showcase a broad range of skills but have depth of knowledge in disciplines like participatory/usability research, interaction/visual design, and coding. Product Designers share a passion for honing technology to serve users first and foremost. Design Strategist support the organization's acceleration activities, involving the identification of opportunities that typically emerge upstream of today's current health care landscape. Design Strategists support innovation and commercialization through focused, rapid efforts to describe, shape, interpret, prototype and evaluate nascent product, company or partnership ideas. Ultimately, the methods they employ which may include ethnographic research, subject matter interviews, and workshop facilitation surface shared understanding, inform investment strategy, and bring a vision into focus that addresses the needs of users and customers alongside business and technical requirements. Given the dynamic nature of the work at UPMC Enterprises, responsibilities of an individual Designer may not fall squarely within de novo or acceleration roles and may intertwine and fluctuate between these areas. Responsibilities: Strategy - Uses ethnographic design research methods to develop qualitative insights that impact projects, products, and strategy. Understands and predict trends in health care IT and related or adjacent industries that are shaping the future of health care. Conducts primary and secondary research to discover unknowns and to explore trends, perspectives, and applications in the field (including market research, stakeholder interviews, contextual inquiry/ethnographic observation, etc.)Map findings of a new market area or topic including their historical and competitive landscape to develop a shared understanding of the territory, and to relate those findings back to UPMCs potential differentiation and/or synergies. Identify robust opportunity areas and ideas or companies that warrant further investigation, and develop an action plan for how to capitalize on those pursuits. Synthesize or communicate a unique perspective about how UPMC Enterprises might participate in a given territory/space/future, including potential ways to leverage existing portfolio companies in related ventures. Tolerates ambiguous problem-solving. Thrives in making the complex simple and digestible Product (UX)Works on large-sized and complex projects with complete autonomy. Chooses the right creative process and level of dependability for the customer. Delivers top-quality, innovative cohesive deliverables that are customer-focused, simple, and intuitive. Ability to work creatively around difficult resource and technical limitations. Utilizes understanding of platforms and technologies to identify challenges in the design process and propose alternate solutions. Influences the product roadmap from creative process through successful design creation. Advocates for users, constantly considering their needs and wants. Acts as mentor to other designers on assigned projects. Uses human-centered design methods to frame and validate initial concepts, develop early-stage prototypes and iterate on developed solutions. Provides appropriate human-centered design deliverables on assigned projects including wireframes, interaction guides, user interface guides, and detail documentation. Facilitates user groups and design sessions to capture design requirements and feedback. Demonstrated ability to work creatively around difficult design, resource, and technical limitations. Implements new and improved design patterns, methods, and processes Common Responsibilities (across all)Able to demonstrate the value of design strategy and (human-centered design (HCD), as a strong advocate for the approach within the larger organization. Capable of working on large or complex projects (or multiple small/mid-size projects) while maintaining momentum and quality. Builds appropriate project plans, goals and work plans to frame early-stage efforts in an actionable and relevant way. Able to facilitate stakeholder sessions, user groups and participatory design sessions to capture ideas, feedback and requirements. Delivers appropriate HCD deliverables to demonstrate findings, recommendations or strategy direction including wireframes, prototypes, research reports, personas or service models. Operates largely independently with project direction from lead/supervisor direction once a week Qualifications Bachelors degree in Human Centered Design (HCD) or related field (ie, Human Computer Interaction, Industrial Design, Communication/Graphic Design, Cognitive Psychology, Interaction Design, Human Factors, etc.) required or comparable degree and/or experience Advanced degree preferred Master's Degree, industry experience in traditional or emerging design disciplines2-3 years of professional experience. Significant experience framing project goals and timelines in the face of uncertainty, including a demonstrated comfort level working with unfamiliar domains, delicate topics and complex problems. Understands and applies detailed HCD principles and processes, including a detailed understanding of qualitative and quantitative research, analysis, and synthesis methods. Can complete advanced HCD deliverables in several of the following specialty areas (ethnographic or contextual research, concept generation, prototyping, usability study, information architecture, interaction design, etc.) Is visually and verbally articulate; including the ability to lead interactive group development sessionsUnderstands and applies UPMC/TDC values and code of conduct. Interacts with others in an open, honest, collaborative, and reliable manner Licensure, Certifications, and Clearances: UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities
UPMC Camp Hill, PA 17011, USA
Oct 17, 2019
Full time
UPMC is actively seeking a part time Associate Medical Director to support our Community Care Behavioral Health team. This role will be based out of our Camp Hill office. The Associate Regional Medical Director is responsible for assuring the quality and efficiency of the health care delivered to Community Care members. This includes significant responsibility for quality management and utilization management and for helping to evaluate the adequacy of the provider network for the clinical needs of Community Care members. In addition, the Regional Medical Director is a resource to participating providers in the provision of quality medical care. Responsibilities: Acts as a liaison for Community Care with community physicians, hospital staff, and other professionals and agencies with regard to psychiatric services. Acts as a physician reviewer for cases referred by care management staff. Advises the Regional Medical Director on the development and review of programs, positions, and budgets having an impact on clinical services. Assures effective and appropriate utilization of the various levels of care in the provider network. Assures psychiatric involvement in the development, approval, and review of all policies, procedures, and protocols governing clinical care. Assures the quality of treatment and related services provided by Community Care professional staff, through participation (directly or by designee) in the ongoing quality management and audit processes. Develops and maintains effective relationship with providers. Ensures prompt and fair resolution of care management decision appeals. Ensures the quality of clinical care provided to Community Care members. Implements quality management programs and continuing education activities. Interfaces with physician consultants and provides direction for the physician consultants. Meets or exceeds NCQA, URAC or other regulatory standards. Participates in the appropriate committees of physical health HMO's where applicable, such as a pharmacy and therapeutics committee. Reviews complaints and grievances in accordance with Community Care procedures, and assures prompt response and action at all stages of the complaint and grievance process. Reviews proposed service denials and supervises care managers in the utilization of appropriate medical necessity criteria, and ensures appropriate care management integration and coordination. Reviews the medical aspects of cost and utilization reports generated by Medical Management Information System. Supports member satisfaction with the care management process. Supports provider satisfaction with the care management process. Works closely with the medical directors of physical health HMO's to assure coordination between physical health and behavioral health needs and services. Works with Provider Relations to enhance the working relationship between Community Care and the providers in its network Works with Quality Management in designing and evaluating quality initiatives. Qualifications Minimumeight years clinical experience. Doctor of Medicine or Doctor of Osteopathy from an accredited school. Unrestricted License in Pennsylvania. Post residency clinical experience. Experience in Behavioral Health treatment and program development. At leastfive years of management experience preferred. Experience in managed care setting preferred. Ability to implement medical policies, and to enforce those policies through appropriate action. Ability to maintain effective professional liaison with all levels of executive and medical staff, including professional and institutional providers of care. Ability to implement programs of quality care analysis, peer review, and professional education Licensure, Certifications, and Clearances: Board Certification in Psychiatry required Act 33 Child Clearance with Renewal Act 34 Criminal Clearance with Renewal Act 73 FBI Clearance Board Certification in Psychiatry Doctor of Osteopathy or Medical Doctor UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities Salary Range: $0 / hour Union Position: No Associated topics: adult psychiatry, child psychiatry, clinical, consult, consultant, consulting, mhc, neuropsychiatry, psych, pyschiatrist
UPMC Nashville, TN, USA
Oct 16, 2019
Full time
The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks. A strong ability to take charge and meet tight deadlines will ensure your success in this multi-faceted role. Responsibilities Handle and coordinate active calendars Schedule and confirm meetings Ensure file organization based on office protocol Provide ad hoc support around office as needed Qualifications Bachelor's degree or equivalent experience Strong interpersonal, customer service and communication skills Ability to multitask Proficient in Microsoft Office suite