HKT Teleservices

HKT Teleservices Waverly, NE 68462, USA
Mar 16, 2019
Full time
Position: Bilingual (Spanish/English) Location: Lincoln, NE Job Id: 168 # of Openings: 18 Role Summary Provides world-class service and support to new and existing customers via inbound telephone calls. Delivers an energetic and highly engaged presentation style using appropriate empathy when required to ensure a positive customer experience. Demonstrates persuasive retention efforts through product knowledge expertise and call flow navigation to appropriately handle requests for cancellation, enrollment or benefit initiation. A professional customer care representative will consistently demonstrate exceptional call quality to ensure that all client guidelines and expectations are adhered to fully with every customer engagement. Essential Functions and Responsibilities Persuasive and effective in retaining customers who call in to cancel a product / service; may include down-selling, cross-selling or adding additional benefits to retain the customer. Positively communicates and works directly with existing and new customers. Must handle inquiries and requests in a courteous, empathetic and professional manner, including calls received in crisis situations, and/or from abusive callers. Must listen to and empathize with customers and acknowledge their concerns. Must control the pace and flow of the inquiry/request and manage call time effectively. Must follow protocol and use discretion in handling confidential customer information. Must be able to gather information to determine a customer's needs, apply problem-solving skills, and resolve the inquiry/request within program guidelines. Represents the business directly to the customer and must have a complete understanding of the products or services being offered and the ability to showcase the benefits and any specialized features to finalize or influence any potential business transaction. Responsible for retrieving and logging customer information and entering it into the company data base for customer profiling and sales tracking. Required Qualifications Must be proficient in both English and Spanish. High school diploma or equivalent. Must be personable, proficient in written and verbal communication, exhibit confidence and handle fast-paced work environments well. Must score a minimum of 32 on the Basic Math and Verbal Skills test; a minimum of 14 on the Computer Literacy test; must be able to type a minimum of 20 adjusted words per minute; and be at least recommended from the Customer Service / Sales Aptitude test. Preferred Qualifications Prior call center experience. Work Conditions Varying shifts, including evening and weekend work to meet business needs. General office environment. Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
HKT Teleservices Lincoln, NE, USA
Mar 15, 2019
Full time
HKT Teleservices is seeking motivated individuals to fill our Bilingual Customer Service Representative positions. Pay starts at $12.50/hr. We offer a performance-based accolades program. As a Bilingual Customer Service Representative, you can expect to: • Provide world-class service and support to new and existing customers via inbound telephone calls. • Deliver an energetic and highly engaged presentation style using appropriate empathy when required to ensure a positive customer experience. • Demonstrate persuasive retention efforts through product knowledge expertise and call flow navigation to appropriately handle requests for cancellation, enrollment, or benefit initiation. • Consistently demonstrate exceptional call quality to ensure that all client guidelines and expectations are adhered to fully with every customer engagement. We offer: • $600 travel voucher • Fun & creative work environment • Employee discounts Education requirements • High school diploma or equivalent. Experience requirements • Prior call center experience is preferred. Qualifications • Must be proficient in both English and Spanish. • Must be personable, proficient in written and verbal communication, exhibit confidence, and handle fast-paced work environments well. • Must score a minimum of 32 on the basic math and verbal skills test. • Must achieve a minimum of 14 on the computer literacy test. • Must be recommended from the customer service/sales aptitude test. Responsibilities • Be persuasive and effective in retaining customers who call in to cancel a product/service. This may include down-selling, cross-selling, or adding additional benefits to retain the customer. • Positively communicate and work directly with existing and new customers. • Handle inquiries and requests in a courteous, empathetic, and professional manner, including calls received in crisis situations, and/or from abusive callers. • Listen to and empathize with customers and acknowledge their concerns. • Control the pace and flow of the inquiry/request and manage call time effectively. • Follow protocol and use discretion in handling confidential customer information. • Gather information to determine a customer's needs, apply problem-solving skills, and resolve the inquiry/request within program guidelines. • Represent the business directly to the customer and have a complete understanding of the products or services being offered and the ability to showcase the benefits and any specialized features to finalize or influence any potential business transaction. • Retrieve and log customer information and enter it into the company data base for customer profiling and sales tracking. Skills • Ability to type a minimum of 20 adjusted words per minute. Work hours • Varying shifts, including evening and weekend work to meet business needs. • Training hours are Monday-Friday, 11:30am-8pm. We are an Equal Opportunity Employer.
HKT Teleservices Hickman, NE 68372, USA
Mar 13, 2019
Full time
Position: Bilingual (Spanish/English) Location: Lincoln, NE Job Id: 168 # of Openings: 18 Role Summary Provides world-class service and support to new and existing customers via inbound telephone calls. Delivers an energetic and highly engaged presentation style using appropriate empathy when required to ensure a positive customer experience. Demonstrates persuasive retention efforts through product knowledge expertise and call flow navigation to appropriately handle requests for cancellation, enrollment or benefit initiation. A professional customer care representative will consistently demonstrate exceptional call quality to ensure that all client guidelines and expectations are adhered to fully with every customer engagement. Essential Functions and Responsibilities Persuasive and effective in retaining customers who call in to cancel a product / service; may include down-selling, cross-selling or adding additional benefits to retain the customer. Positively communicates and works directly with existing and new customers. Must handle inquiries and requests in a courteous, empathetic and professional manner, including calls received in crisis situations, and/or from abusive callers. Must listen to and empathize with customers and acknowledge their concerns. Must control the pace and flow of the inquiry/request and manage call time effectively. Must follow protocol and use discretion in handling confidential customer information. Must be able to gather information to determine a customer's needs, apply problem-solving skills, and resolve the inquiry/request within program guidelines. Represents the business directly to the customer and must have a complete understanding of the products or services being offered and the ability to showcase the benefits and any specialized features to finalize or influence any potential business transaction. Responsible for retrieving and logging customer information and entering it into the company data base for customer profiling and sales tracking. Required Qualifications Must be proficient in both English and Spanish. High school diploma or equivalent. Must be personable, proficient in written and verbal communication, exhibit confidence and handle fast-paced work environments well. Must score a minimum of 32 on the Basic Math and Verbal Skills test; a minimum of 14 on the Computer Literacy test; must be able to type a minimum of 20 adjusted words per minute; and be at least recommended from the Customer Service / Sales Aptitude test. Preferred Qualifications Prior call center experience. Work Conditions Varying shifts, including evening and weekend work to meet business needs. General office environment. Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
HKT Teleservices Roca, NE 68430, USA
Mar 13, 2019
Full time
Position: Bilingual (Spanish/English) Location: Lincoln, NE Job Id: 168 # of Openings: 18 Role Summary Provides world-class service and support to new and existing customers via inbound telephone calls. Delivers an energetic and highly engaged presentation style using appropriate empathy when required to ensure a positive customer experience. Demonstrates persuasive retention efforts through product knowledge expertise and call flow navigation to appropriately handle requests for cancellation, enrollment or benefit initiation. A professional customer care representative will consistently demonstrate exceptional call quality to ensure that all client guidelines and expectations are adhered to fully with every customer engagement. Essential Functions and Responsibilities Persuasive and effective in retaining customers who call in to cancel a product / service; may include down-selling, cross-selling or adding additional benefits to retain the customer. Positively communicates and works directly with existing and new customers. Must handle inquiries and requests in a courteous, empathetic and professional manner, including calls received in crisis situations, and/or from abusive callers. Must listen to and empathize with customers and acknowledge their concerns. Must control the pace and flow of the inquiry/request and manage call time effectively. Must follow protocol and use discretion in handling confidential customer information. Must be able to gather information to determine a customer's needs, apply problem-solving skills, and resolve the inquiry/request within program guidelines. Represents the business directly to the customer and must have a complete understanding of the products or services being offered and the ability to showcase the benefits and any specialized features to finalize or influence any potential business transaction. Responsible for retrieving and logging customer information and entering it into the company data base for customer profiling and sales tracking. Required Qualifications Must be proficient in both English and Spanish. High school diploma or equivalent. Must be personable, proficient in written and verbal communication, exhibit confidence and handle fast-paced work environments well. Must score a minimum of 32 on the Basic Math and Verbal Skills test; a minimum of 14 on the Computer Literacy test; must be able to type a minimum of 20 adjusted words per minute; and be at least recommended from the Customer Service / Sales Aptitude test. Preferred Qualifications Prior call center experience. Work Conditions Varying shifts, including evening and weekend work to meet business needs. General office environment. Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
HKT Teleservices Lincoln, NE, USA
Mar 13, 2019
Full time
Position: Bilingual (Spanish/English) Location: Lincoln, NE Job Id: 168 # of Openings: 18 Role Summary Provides world-class service and support to new and existing customers via inbound telephone calls. Delivers an energetic and highly engaged presentation style using appropriate empathy when required to ensure a positive customer experience. Demonstrates persuasive retention efforts through product knowledge expertise and call flow navigation to appropriately handle requests for cancellation, enrollment or benefit initiation. A professional customer care representative will consistently demonstrate exceptional call quality to ensure that all client guidelines and expectations are adhered to fully with every customer engagement. Essential Functions and Responsibilities Persuasive and effective in retaining customers who call in to cancel a product / service; may include down-selling, cross-selling or adding additional benefits to retain the customer. Positively communicates and works directly with existing and new customers. Must handle inquiries and requests in a courteous, empathetic and professional manner, including calls received in crisis situations, and/or from abusive callers. Must listen to and empathize with customers and acknowledge their concerns. Must control the pace and flow of the inquiry/request and manage call time effectively. Must follow protocol and use discretion in handling confidential customer information. Must be able to gather information to determine a customer's needs, apply problem-solving skills, and resolve the inquiry/request within program guidelines. Represents the business directly to the customer and must have a complete understanding of the products or services being offered and the ability to showcase the benefits and any specialized features to finalize or influence any potential business transaction. Responsible for retrieving and logging customer information and entering it into the company data base for customer profiling and sales tracking. Required Qualifications Must be proficient in both English and Spanish. High school diploma or equivalent. Must be personable, proficient in written and verbal communication, exhibit confidence and handle fast-paced work environments well. Must score a minimum of 32 on the Basic Math and Verbal Skills test; a minimum of 14 on the Computer Literacy test; must be able to type a minimum of 20 adjusted words per minute; and be at least recommended from the Customer Service / Sales Aptitude test. Preferred Qualifications Prior call center experience. Work Conditions Varying shifts, including evening and weekend work to meet business needs. General office environment. Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
HKT Teleservices West Jefferson, OH 43162, USA
Mar 13, 2019
Full time
Position: Customer Service Specialist Location: Grove City, OH Job Id: 101 # of Openings: 1 Customer Service Specialist Full Time APPLY Salary Range : $12.50 up to $15.00 Role Summary HKT Teleservices is looking for enthusiastic candidates with a passion for customer service! As a Specialist, you will be helping customers resolve issues and create incredible memories around the globe. If you like creative problem-solving and making a difference through world-class customer service, this job is for you! IF YOU LOVE... To travel! Experience unique locations and properties around the globe Conversations with strangers New experiences Learning new things and finding creative ways to solve problems Fast-paced work environments (in fact you thrive in them) YOU WILL... Respond professionally to inbound phone calls and emails, including urgent situations Provide friendly and efficient service to the worldwide community Resolve customer challenges by identifying and escalating issues Compose thoughtful and accurate messages to customer emails Research information and troubleshoot problems Mediate between users with friendliness, tact, and fairness Be skilled at multitasking Proactively and independently work to meet targets and goals Work in a fast paced, high volume, and changing environment Strive to gain new knowledge about product and service changes YOU HAVE... A high school diploma or GED equivalent People experience (Minimum 1-year customer service experience preferred) Great typing skills (at least 30 words per minute preferred) Amazing phone presence (people can literally hear you smiling) Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as needed. Patience, empathy, and the ability to work under pressure and adapt to adverse situations Strong communication, listening, and interpersonal skills, both written and verbal Ability to work under pressure and adapt quickly to adverse situations Strong problem-solving skills Technical aptitude and the ability to quickly learn new technology You're motivated by results and self-improvement Work Conditions & Extras $600 Travel Voucher Fun & Creative Environment Employee discounts Benefits (Medical, Dental, Vision, etc.) Associated topics: agent, clerk, csr, customer care associate, customer service, customer service specialist, internship, service agent, service specialist, telephone
HKT Teleservices Davey, NE 68336, USA
Mar 13, 2019
Full time
Position: Bilingual (Spanish/English) Location: Lincoln, NE Job Id: 168 # of Openings: 18 Role Summary Provides world-class service and support to new and existing customers via inbound telephone calls. Delivers an energetic and highly engaged presentation style using appropriate empathy when required to ensure a positive customer experience. Demonstrates persuasive retention efforts through product knowledge expertise and call flow navigation to appropriately handle requests for cancellation, enrollment or benefit initiation. A professional customer care representative will consistently demonstrate exceptional call quality to ensure that all client guidelines and expectations are adhered to fully with every customer engagement. Essential Functions and Responsibilities Persuasive and effective in retaining customers who call in to cancel a product / service; may include down-selling, cross-selling or adding additional benefits to retain the customer. Positively communicates and works directly with existing and new customers. Must handle inquiries and requests in a courteous, empathetic and professional manner, including calls received in crisis situations, and/or from abusive callers. Must listen to and empathize with customers and acknowledge their concerns. Must control the pace and flow of the inquiry/request and manage call time effectively. Must follow protocol and use discretion in handling confidential customer information. Must be able to gather information to determine a customer's needs, apply problem-solving skills, and resolve the inquiry/request within program guidelines. Represents the business directly to the customer and must have a complete understanding of the products or services being offered and the ability to showcase the benefits and any specialized features to finalize or influence any potential business transaction. Responsible for retrieving and logging customer information and entering it into the company data base for customer profiling and sales tracking. Required Qualifications Must be proficient in both English and Spanish. High school diploma or equivalent. Must be personable, proficient in written and verbal communication, exhibit confidence and handle fast-paced work environments well. Must score a minimum of 32 on the Basic Math and Verbal Skills test; a minimum of 14 on the Computer Literacy test; must be able to type a minimum of 20 adjusted words per minute; and be at least recommended from the Customer Service / Sales Aptitude test. Preferred Qualifications Prior call center experience. Work Conditions Varying shifts, including evening and weekend work to meet business needs. General office environment. Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
HKT Teleservices Lithopolis, OH, USA
Mar 13, 2019
Full time
Position: Customer Service Specialist Location: Grove City, OH Job Id: 101 # of Openings: 1 Customer Service Specialist Full Time APPLY Salary Range : $12.50 up to $15.00 Role Summary HKT Teleservices is looking for enthusiastic candidates with a passion for customer service! As a Specialist, you will be helping customers resolve issues and create incredible memories around the globe. If you like creative problem-solving and making a difference through world-class customer service, this job is for you! IF YOU LOVE... To travel! Experience unique locations and properties around the globe Conversations with strangers New experiences Learning new things and finding creative ways to solve problems Fast-paced work environments (in fact you thrive in them) YOU WILL... Respond professionally to inbound phone calls and emails, including urgent situations Provide friendly and efficient service to the worldwide community Resolve customer challenges by identifying and escalating issues Compose thoughtful and accurate messages to customer emails Research information and troubleshoot problems Mediate between users with friendliness, tact, and fairness Be skilled at multitasking Proactively and independently work to meet targets and goals Work in a fast paced, high volume, and changing environment Strive to gain new knowledge about product and service changes YOU HAVE... A high school diploma or GED equivalent People experience (Minimum 1-year customer service experience preferred) Great typing skills (at least 30 words per minute preferred) Amazing phone presence (people can literally hear you smiling) Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as needed. Patience, empathy, and the ability to work under pressure and adapt to adverse situations Strong communication, listening, and interpersonal skills, both written and verbal Ability to work under pressure and adapt quickly to adverse situations Strong problem-solving skills Technical aptitude and the ability to quickly learn new technology You're motivated by results and self-improvement Work Conditions & Extras $600 Travel Voucher Fun & Creative Environment Employee discounts Benefits (Medical, Dental, Vision, etc.) Associated topics: agent, clerk, csr, customer care associate, customer service, customer service specialist, internship, service agent, service specialist, telephone
HKT Teleservices Raymond, NE 68428, USA
Mar 13, 2019
Full time
Position: Bilingual (Spanish/English) Location: Lincoln, NE Job Id: 168 # of Openings: 18 Role Summary Provides world-class service and support to new and existing customers via inbound telephone calls. Delivers an energetic and highly engaged presentation style using appropriate empathy when required to ensure a positive customer experience. Demonstrates persuasive retention efforts through product knowledge expertise and call flow navigation to appropriately handle requests for cancellation, enrollment or benefit initiation. A professional customer care representative will consistently demonstrate exceptional call quality to ensure that all client guidelines and expectations are adhered to fully with every customer engagement. Essential Functions and Responsibilities Persuasive and effective in retaining customers who call in to cancel a product / service; may include down-selling, cross-selling or adding additional benefits to retain the customer. Positively communicates and works directly with existing and new customers. Must handle inquiries and requests in a courteous, empathetic and professional manner, including calls received in crisis situations, and/or from abusive callers. Must listen to and empathize with customers and acknowledge their concerns. Must control the pace and flow of the inquiry/request and manage call time effectively. Must follow protocol and use discretion in handling confidential customer information. Must be able to gather information to determine a customer's needs, apply problem-solving skills, and resolve the inquiry/request within program guidelines. Represents the business directly to the customer and must have a complete understanding of the products or services being offered and the ability to showcase the benefits and any specialized features to finalize or influence any potential business transaction. Responsible for retrieving and logging customer information and entering it into the company data base for customer profiling and sales tracking. Required Qualifications Must be proficient in both English and Spanish. High school diploma or equivalent. Must be personable, proficient in written and verbal communication, exhibit confidence and handle fast-paced work environments well. Must score a minimum of 32 on the Basic Math and Verbal Skills test; a minimum of 14 on the Computer Literacy test; must be able to type a minimum of 20 adjusted words per minute; and be at least recommended from the Customer Service / Sales Aptitude test. Preferred Qualifications Prior call center experience. Work Conditions Varying shifts, including evening and weekend work to meet business needs. General office environment. Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
HKT Teleservices Canal Winchester, OH, USA
Mar 13, 2019
Full time
Position: Customer Service Specialist Location: Grove City, OH Job Id: 101 # of Openings: 1 Customer Service Specialist Full Time APPLY Salary Range : $12.50 up to $15.00 Role Summary HKT Teleservices is looking for enthusiastic candidates with a passion for customer service! As a Specialist, you will be helping customers resolve issues and create incredible memories around the globe. If you like creative problem-solving and making a difference through world-class customer service, this job is for you! IF YOU LOVE... To travel! Experience unique locations and properties around the globe Conversations with strangers New experiences Learning new things and finding creative ways to solve problems Fast-paced work environments (in fact you thrive in them) YOU WILL... Respond professionally to inbound phone calls and emails, including urgent situations Provide friendly and efficient service to the worldwide community Resolve customer challenges by identifying and escalating issues Compose thoughtful and accurate messages to customer emails Research information and troubleshoot problems Mediate between users with friendliness, tact, and fairness Be skilled at multitasking Proactively and independently work to meet targets and goals Work in a fast paced, high volume, and changing environment Strive to gain new knowledge about product and service changes YOU HAVE... A high school diploma or GED equivalent People experience (Minimum 1-year customer service experience preferred) Great typing skills (at least 30 words per minute preferred) Amazing phone presence (people can literally hear you smiling) Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as needed. Patience, empathy, and the ability to work under pressure and adapt to adverse situations Strong communication, listening, and interpersonal skills, both written and verbal Ability to work under pressure and adapt quickly to adverse situations Strong problem-solving skills Technical aptitude and the ability to quickly learn new technology You're motivated by results and self-improvement Work Conditions & Extras $600 Travel Voucher Fun & Creative Environment Employee discounts Benefits (Medical, Dental, Vision, etc.) Associated topics: agent, clerk, csr, customer care associate, customer service, customer service specialist, internship, service agent, service specialist, telephone
HKT Teleservices Denton, NE 68339, USA
Mar 13, 2019
Full time
Position: Bilingual (Spanish/English) Location: Lincoln, NE Job Id: 168 # of Openings: 18 Role Summary Provides world-class service and support to new and existing customers via inbound telephone calls. Delivers an energetic and highly engaged presentation style using appropriate empathy when required to ensure a positive customer experience. Demonstrates persuasive retention efforts through product knowledge expertise and call flow navigation to appropriately handle requests for cancellation, enrollment or benefit initiation. A professional customer care representative will consistently demonstrate exceptional call quality to ensure that all client guidelines and expectations are adhered to fully with every customer engagement. Essential Functions and Responsibilities Persuasive and effective in retaining customers who call in to cancel a product / service; may include down-selling, cross-selling or adding additional benefits to retain the customer. Positively communicates and works directly with existing and new customers. Must handle inquiries and requests in a courteous, empathetic and professional manner, including calls received in crisis situations, and/or from abusive callers. Must listen to and empathize with customers and acknowledge their concerns. Must control the pace and flow of the inquiry/request and manage call time effectively. Must follow protocol and use discretion in handling confidential customer information. Must be able to gather information to determine a customer's needs, apply problem-solving skills, and resolve the inquiry/request within program guidelines. Represents the business directly to the customer and must have a complete understanding of the products or services being offered and the ability to showcase the benefits and any specialized features to finalize or influence any potential business transaction. Responsible for retrieving and logging customer information and entering it into the company data base for customer profiling and sales tracking. Required Qualifications Must be proficient in both English and Spanish. High school diploma or equivalent. Must be personable, proficient in written and verbal communication, exhibit confidence and handle fast-paced work environments well. Must score a minimum of 32 on the Basic Math and Verbal Skills test; a minimum of 14 on the Computer Literacy test; must be able to type a minimum of 20 adjusted words per minute; and be at least recommended from the Customer Service / Sales Aptitude test. Preferred Qualifications Prior call center experience. Work Conditions Varying shifts, including evening and weekend work to meet business needs. General office environment. Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
HKT Teleservices Ashville, OH 43103, USA
Mar 13, 2019
Full time
Position: Customer Service Specialist Location: Grove City, OH Job Id: 101 # of Openings: 1 Customer Service Specialist Full Time APPLY Salary Range : $12.50 up to $15.00 Role Summary HKT Teleservices is looking for enthusiastic candidates with a passion for customer service! As a Specialist, you will be helping customers resolve issues and create incredible memories around the globe. If you like creative problem-solving and making a difference through world-class customer service, this job is for you! IF YOU LOVE... To travel! Experience unique locations and properties around the globe Conversations with strangers New experiences Learning new things and finding creative ways to solve problems Fast-paced work environments (in fact you thrive in them) YOU WILL... Respond professionally to inbound phone calls and emails, including urgent situations Provide friendly and efficient service to the worldwide community Resolve customer challenges by identifying and escalating issues Compose thoughtful and accurate messages to customer emails Research information and troubleshoot problems Mediate between users with friendliness, tact, and fairness Be skilled at multitasking Proactively and independently work to meet targets and goals Work in a fast paced, high volume, and changing environment Strive to gain new knowledge about product and service changes YOU HAVE... A high school diploma or GED equivalent People experience (Minimum 1-year customer service experience preferred) Great typing skills (at least 30 words per minute preferred) Amazing phone presence (people can literally hear you smiling) Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as needed. Patience, empathy, and the ability to work under pressure and adapt to adverse situations Strong communication, listening, and interpersonal skills, both written and verbal Ability to work under pressure and adapt quickly to adverse situations Strong problem-solving skills Technical aptitude and the ability to quickly learn new technology You're motivated by results and self-improvement Work Conditions & Extras $600 Travel Voucher Fun & Creative Environment Employee discounts Benefits (Medical, Dental, Vision, etc.) Associated topics: agent, clerk, csr, customer care associate, customer service, customer service specialist, internship, service agent, service specialist, telephone
HKT Teleservices Malcolm, NE 68402, USA
Mar 12, 2019
Full time
Position: Bilingual (Spanish/English) Location: Lincoln, NE Job Id: 168 # of Openings: 18 Role Summary Provides world-class service and support to new and existing customers via inbound telephone calls. Delivers an energetic and highly engaged presentation style using appropriate empathy when required to ensure a positive customer experience. Demonstrates persuasive retention efforts through product knowledge expertise and call flow navigation to appropriately handle requests for cancellation, enrollment or benefit initiation. A professional customer care representative will consistently demonstrate exceptional call quality to ensure that all client guidelines and expectations are adhered to fully with every customer engagement. Essential Functions and Responsibilities Persuasive and effective in retaining customers who call in to cancel a product / service; may include down-selling, cross-selling or adding additional benefits to retain the customer. Positively communicates and works directly with existing and new customers. Must handle inquiries and requests in a courteous, empathetic and professional manner, including calls received in crisis situations, and/or from abusive callers. Must listen to and empathize with customers and acknowledge their concerns. Must control the pace and flow of the inquiry/request and manage call time effectively. Must follow protocol and use discretion in handling confidential customer information. Must be able to gather information to determine a customer's needs, apply problem-solving skills, and resolve the inquiry/request within program guidelines. Represents the business directly to the customer and must have a complete understanding of the products or services being offered and the ability to showcase the benefits and any specialized features to finalize or influence any potential business transaction. Responsible for retrieving and logging customer information and entering it into the company data base for customer profiling and sales tracking. Required Qualifications Must be proficient in both English and Spanish. High school diploma or equivalent. Must be personable, proficient in written and verbal communication, exhibit confidence and handle fast-paced work environments well. Must score a minimum of 32 on the Basic Math and Verbal Skills test; a minimum of 14 on the Computer Literacy test; must be able to type a minimum of 20 adjusted words per minute; and be at least recommended from the Customer Service / Sales Aptitude test. Preferred Qualifications Prior call center experience. Work Conditions Varying shifts, including evening and weekend work to meet business needs. General office environment. Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
HKT Teleservices Lockbourne, OH 43137, USA
Mar 12, 2019
Full time
Position: Customer Service Specialist Location: Grove City, OH Job Id: 101 # of Openings: 1 Customer Service Specialist Full Time APPLY Salary Range : $12.50 up to $15.00 Role Summary HKT Teleservices is looking for enthusiastic candidates with a passion for customer service! As a Specialist, you will be helping customers resolve issues and create incredible memories around the globe. If you like creative problem-solving and making a difference through world-class customer service, this job is for you! IF YOU LOVE... To travel! Experience unique locations and properties around the globe Conversations with strangers New experiences Learning new things and finding creative ways to solve problems Fast-paced work environments (in fact you thrive in them) YOU WILL... Respond professionally to inbound phone calls and emails, including urgent situations Provide friendly and efficient service to the worldwide community Resolve customer challenges by identifying and escalating issues Compose thoughtful and accurate messages to customer emails Research information and troubleshoot problems Mediate between users with friendliness, tact, and fairness Be skilled at multitasking Proactively and independently work to meet targets and goals Work in a fast paced, high volume, and changing environment Strive to gain new knowledge about product and service changes YOU HAVE... A high school diploma or GED equivalent People experience (Minimum 1-year customer service experience preferred) Great typing skills (at least 30 words per minute preferred) Amazing phone presence (people can literally hear you smiling) Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as needed. Patience, empathy, and the ability to work under pressure and adapt to adverse situations Strong communication, listening, and interpersonal skills, both written and verbal Ability to work under pressure and adapt quickly to adverse situations Strong problem-solving skills Technical aptitude and the ability to quickly learn new technology You're motivated by results and self-improvement Work Conditions & Extras $600 Travel Voucher Fun & Creative Environment Employee discounts Benefits (Medical, Dental, Vision, etc.) Associated topics: agent, clerk, csr, customer care associate, customer service, customer service specialist, internship, service agent, service specialist, telephone
HKT Teleservices Columbus, OH, USA
Mar 12, 2019
Full time
Position: Project Coordinator Location: Grove City, OH Job Id: 171 # of Openings: 1 Job Summary The Project Manager will help set the tone for a structured approach to projects and pilots. Working closely with the COPC Analyst, Sr Operations Manager and Account Manager, this role is intended to be a hub for documenting project plans, holding departments and individuals to project timelines and helping remove obstacles to overall project success. This role does have occasional client interaction and occasional travel may be required. Job Description Partner with internal departments and functional groups to understand general business processes, data sources, tools and systems Manage the complete lifecycle of internal and client-facing projects, including planning, approval, execution and close-out to ensure planned results are achieved on time Develop comprehensive project schedules and drive progress to plan Partner with OCM as needed to proactively manage change as it relates to pilots or impact on current projects Address problems through risk management and contingency planning Partner with BI, QA, Ops groups to optimize data dashboards, reporting to measure project success Facilitate/Lead project meetings Desired Qualifications Experience with MS Project preferred Working knowledge of MS Office, Visio, Gantt Charts Strong skills in Google Suite, Microsoft Excel and PowerPoint Strongly detail oriented and organized Self-motivated and can work independently as well as in a team environment Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial Work Conditions General office environment. Evening and weekend work to meet business needs. Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
HKT Teleservices Groveport, OH, USA
Mar 12, 2019
Full time
Position: Project Coordinator Location: Grove City, OH Job Id: 171 # of Openings: 1 Job Summary The Project Manager will help set the tone for a structured approach to projects and pilots. Working closely with the COPC Analyst, Sr Operations Manager and Account Manager, this role is intended to be a hub for documenting project plans, holding departments and individuals to project timelines and helping remove obstacles to overall project success. This role does have occasional client interaction and occasional travel may be required. Job Description Partner with internal departments and functional groups to understand general business processes, data sources, tools and systems Manage the complete lifecycle of internal and client-facing projects, including planning, approval, execution and close-out to ensure planned results are achieved on time Develop comprehensive project schedules and drive progress to plan Partner with OCM as needed to proactively manage change as it relates to pilots or impact on current projects Address problems through risk management and contingency planning Partner with BI, QA, Ops groups to optimize data dashboards, reporting to measure project success Facilitate/Lead project meetings Desired Qualifications Experience with MS Project preferred Working knowledge of MS Office, Visio, Gantt Charts Strong skills in Google Suite, Microsoft Excel and PowerPoint Strongly detail oriented and organized Self-motivated and can work independently as well as in a team environment Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial Work Conditions General office environment. Evening and weekend work to meet business needs. Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
HKT Teleservices Canal Winchester, OH, USA
Mar 12, 2019
Full time
Position: Project Coordinator Location: Grove City, OH Job Id: 171 # of Openings: 1 Job Summary The Project Manager will help set the tone for a structured approach to projects and pilots. Working closely with the COPC Analyst, Sr Operations Manager and Account Manager, this role is intended to be a hub for documenting project plans, holding departments and individuals to project timelines and helping remove obstacles to overall project success. This role does have occasional client interaction and occasional travel may be required. Job Description Partner with internal departments and functional groups to understand general business processes, data sources, tools and systems Manage the complete lifecycle of internal and client-facing projects, including planning, approval, execution and close-out to ensure planned results are achieved on time Develop comprehensive project schedules and drive progress to plan Partner with OCM as needed to proactively manage change as it relates to pilots or impact on current projects Address problems through risk management and contingency planning Partner with BI, QA, Ops groups to optimize data dashboards, reporting to measure project success Facilitate/Lead project meetings Desired Qualifications Experience with MS Project preferred Working knowledge of MS Office, Visio, Gantt Charts Strong skills in Google Suite, Microsoft Excel and PowerPoint Strongly detail oriented and organized Self-motivated and can work independently as well as in a team environment Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial Work Conditions General office environment. Evening and weekend work to meet business needs. Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
HKT Teleservices Lithopolis, OH, USA
Mar 12, 2019
Full time
Position: Project Coordinator Location: Grove City, OH Job Id: 171 # of Openings: 1 Job Summary The Project Manager will help set the tone for a structured approach to projects and pilots. Working closely with the COPC Analyst, Sr Operations Manager and Account Manager, this role is intended to be a hub for documenting project plans, holding departments and individuals to project timelines and helping remove obstacles to overall project success. This role does have occasional client interaction and occasional travel may be required. Job Description Partner with internal departments and functional groups to understand general business processes, data sources, tools and systems Manage the complete lifecycle of internal and client-facing projects, including planning, approval, execution and close-out to ensure planned results are achieved on time Develop comprehensive project schedules and drive progress to plan Partner with OCM as needed to proactively manage change as it relates to pilots or impact on current projects Address problems through risk management and contingency planning Partner with BI, QA, Ops groups to optimize data dashboards, reporting to measure project success Facilitate/Lead project meetings Desired Qualifications Experience with MS Project preferred Working knowledge of MS Office, Visio, Gantt Charts Strong skills in Google Suite, Microsoft Excel and PowerPoint Strongly detail oriented and organized Self-motivated and can work independently as well as in a team environment Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial Work Conditions General office environment. Evening and weekend work to meet business needs. Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
HKT Teleservices West Jefferson, OH 43162, USA
Mar 12, 2019
Full time
Position: Project Coordinator Location: Grove City, OH Job Id: 171 # of Openings: 1 Job Summary The Project Manager will help set the tone for a structured approach to projects and pilots. Working closely with the COPC Analyst, Sr Operations Manager and Account Manager, this role is intended to be a hub for documenting project plans, holding departments and individuals to project timelines and helping remove obstacles to overall project success. This role does have occasional client interaction and occasional travel may be required. Job Description Partner with internal departments and functional groups to understand general business processes, data sources, tools and systems Manage the complete lifecycle of internal and client-facing projects, including planning, approval, execution and close-out to ensure planned results are achieved on time Develop comprehensive project schedules and drive progress to plan Partner with OCM as needed to proactively manage change as it relates to pilots or impact on current projects Address problems through risk management and contingency planning Partner with BI, QA, Ops groups to optimize data dashboards, reporting to measure project success Facilitate/Lead project meetings Desired Qualifications Experience with MS Project preferred Working knowledge of MS Office, Visio, Gantt Charts Strong skills in Google Suite, Microsoft Excel and PowerPoint Strongly detail oriented and organized Self-motivated and can work independently as well as in a team environment Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial Work Conditions General office environment. Evening and weekend work to meet business needs. Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
HKT Teleservices Galloway, OH 43119, USA
Mar 12, 2019
Full time
Position: Project Coordinator Location: Grove City, OH Job Id: 171 # of Openings: 1 Job Summary The Project Manager will help set the tone for a structured approach to projects and pilots. Working closely with the COPC Analyst, Sr Operations Manager and Account Manager, this role is intended to be a hub for documenting project plans, holding departments and individuals to project timelines and helping remove obstacles to overall project success. This role does have occasional client interaction and occasional travel may be required. Job Description Partner with internal departments and functional groups to understand general business processes, data sources, tools and systems Manage the complete lifecycle of internal and client-facing projects, including planning, approval, execution and close-out to ensure planned results are achieved on time Develop comprehensive project schedules and drive progress to plan Partner with OCM as needed to proactively manage change as it relates to pilots or impact on current projects Address problems through risk management and contingency planning Partner with BI, QA, Ops groups to optimize data dashboards, reporting to measure project success Facilitate/Lead project meetings Desired Qualifications Experience with MS Project preferred Working knowledge of MS Office, Visio, Gantt Charts Strong skills in Google Suite, Microsoft Excel and PowerPoint Strongly detail oriented and organized Self-motivated and can work independently as well as in a team environment Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial Work Conditions General office environment. Evening and weekend work to meet business needs. Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.