Abbott Kansas City, MO, USA
Jan 23, 2020
Position Title: Clinic Solutions Account Specialist Location: Kansas City, MO RESPONSIBILITIES: Daily responsibilities include a complex mix of reactive and proactive account management tasks while providing ongoing education to customers regarding the functionality and benefits of Alere eScreen products and services. Will take on special projects as needed at management or client's request. Build sustainable relationship and trust with designated client(s) through open and interactive communication Effectively manage a large volume of incoming requests Respond promptly to client inquiries through various communication channels Manage client complaints, provide appropriate solutions and follow-up to ensure resolution Engage internal colleagues to facilitate client need/request fulfillment Maintain thorough documentation of all requests and resolutions Identify and implement process improvement to prevent reoccurring issues Assist client with training and education related to eScreen technology as needed Coordinate all special projects, as assigned, for designated client(s) or others as requested BASIC QUALIFICATIONS: High School Diploma or equivalent 2-3+ years of professional experience required Experience working directly with customers Experience in a business-to-business sales support role PREFERRED QUALIFICATIONS: Bachelor's degree Highly focused on providing excellent customer-service Possess exceptional creative problem-solving skills Ability to effectively manage a high volume of requests from multiple sources and track ongoing issues Extremely organized person who can manage several open issues and continue to work them until closed with resolution; while working on all special projects COMPETENCIES: Strong organizational, communication and interpersonal skills Ability to work under pressure and perform multifaceted projects in conjunction with daily workload Analytical thinking skills and strong attention to detail Ability to organize work effectively and prioritize objectives or projects based on customer needs. Exceptional time management skills An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request an accommodation, please send an email to