Freedom Mortgage

Position Description Senior Mortgage Loan Officer The Senior Loan Advisor is a customer focused, inside sales position within the Call Center. Will be responsible for both in-bound and out-bound calls through marketing campaigns. Will conduct the initial pre-qualification phone screen, and prepare the loan application and necessary documentation. Will provide high quality service to both internal and external customers by selecting the best options and taking ownership to resolve problems and meet customer needs. Essential Job Functions Analyzes applicant information to determine whether the client is likely to qualify for the desired loan program. Assists customers in choosing the proper program that best fits their needs and takes the initial loan application. Provides guidance on the risks and benefits of the different programs available to the client. Explains and communicates the terms of each product and ensures that all of the required documents and...

Position Description The VP of Servicing Non FHA Claims & Loss Recovery will be responsible for the management of activities related to post foreclosure sale conveyance and claims for VA properties as well as USDA, FNMA, FHLMC and PMI claims. In addition to claims filing, the VP will be responsible for defaulted loan loss analysis and recovery of billbacks through claims to vendors, prior servicers and originators. The VP will be responsible for ensuring all transferred loans into the Company comply with investor and insurer requirements and recover losses when applicable. The VP will provide detailed loss analysis and recovery reporting on a daily/weekly/monthly basis. The VP, Servicing Non FHA Claims & Loss Recovery will be responsible for reducing risk and loss severity by identifying and communicating areas of improvements within the lines of business. Must have Non-FHA experience! Essential Job Duties And Responsibilities Ensure timely and accurate loss...

Position Description Summary The Remote Loan Officer is a customer focused, inside sales position within the Call Center. This position will be responsible for both in-bound and out-bound calls through marketing campaigns. The Remote Loan Officer will conduct the initial pre-qualification phone screen, and prepare the loan application and necessary documentation. The Loan Advisor will provide high quality service to both internal and external customers by selecting the best options and taking ownership to resolve problems and meet customer needs. Essential Job Functions Analyzes applicant information to determine whether the client is likely to qualify for the desired loan program. Assists customers in choosing the proper program that best fits their needs and takes the initial loan application. Provides guidance on the risks and benefits of the different programs available to the client. Explains and communicates the terms of each product and ensures that all of the...

Summary The Receptionist is responsible for answering phones; routing messages to the appropriate person or department, general office tasks, providing a secure environment at each location, greeting visitors and managing requires supplies for the location. This position must adhere to the company's Business Dress Attire policy and follow the appropriate call routing policies. On the job training will be provided. Essential Job Functions: Answer telephones with professional demeanor and direct to designated party. Utilizes Interaction Client Software Greet incoming visitors and connect with internal parties. Prepare and send correspondence. Fax/scan loan information as needed. Complete projects utilizing computer and or Microsoft Excel. Accept mail, UPS, and FedEx packages. Schedule meetings utilizing Microsoft Outlook. Support Facilities management and department as needed. General clerical duties as assigned. Flexible for either the 8am - 5pm OR 9am-6pm...

Summary The Loan Closer is responsible for coordinating loan closings in compliance with company, FNMA, FHLMC, FHA, VA and industry standard rules and regulations. This position will prepare legal documents and closing packages for Title companies and attorneys. Essential Job Functions: Review CD's, LE's, Disclosure history and identify compliance violations and over tolerances. Review Case Number Assignment, Title Commitments, Insurance Policies, PMI Certification and all loan documents for accuracy. Review all files for completeness and accuracy to ensure compliance with underwriting, government, and Investor and company requirements. Maintain open lines of communication with all parties to obtain loan status information. Provide timely communications regarding closing status as appropriate. Ensure all loans are closed in strict accordance with all guidelines. Understand and adhere to all existing and/or changes to internal or external guidelines, processes and...

Summary: The Escrow Supervisor is responsible for ensuring that all aspects of Escrow Administration are performed in a timely and accurately manner while remaining compliant with all State, Federal and Investor guidelines. Essential Job Functions may include: Ensures that all disbursements for escrow items, including but not limited to real estate taxes, hazard and flood insurance and PMI/MIP are processed from the borrowers' escrow account in a timely and accurately manner. Works with vendors in order to update the flood map changes on all active servicing portfolios. Procures recoverable corporate advances incurred on delinquent taxes. Ensures that escrow loans are analyzed in accordance with all applicable company, investor and regulatory requirements. Monitors status of payments for real estate taxes, hazard insurance and HOA fees on non-escrow loans. Manages Hazard Loss claims. Oversees the PMI/MIP removal process to ensure that coverage is removed in...

Position Description Position Description The Foreclosure Director is responsible for oversight and compliance of the foreclosure process from foreclosure referral through foreclosure sale. They are also responsible for coordinating, monitoring and the management of the Foreclosure staff which includes Foreclosure Milestone, Default Referral, Collateral, Document Execution, and Contested Foreclosure Specialists. This includes ensuring all investor/insurer requirements are completed both accurately and timely and in accordance to their guidelines from referral to the law firm, first legal filing, and through the foreclosure sale. In addition, the Director is responsible for managing attorney scorecard responses and work closely with Vendor Management on monitoring of attorney performance. Essential Job Functions May Include Carrying out management responsibilities in accordance with the company's policies, applicable laws and the company's overall guiding philosophy...

Evaluates, designs, executes, measures, monitors and control business processes. Ensure that business process outcomes are in harmony with an organization's strategic goals. Work collaboratively across all departments of the servicing to help improve the management of a business process. Focus on the entire process from beginning to end, introducing innovation into the process that can impact results, enhance profitability and assist the organization to meet its business objectives goals. Essential Job Functions: Must have Loss Mitigation underwriting experience. Perform audits, or reviews, of processes within Loss Mitigation Departments to identify key Risks. Identify Controls in place to mitigate any identified risks. Identify areas at an acceptable risk level and ensure management is made aware. Identify any potential process improvements or system enhancements that could assist a Department with control improvements. Assist departments with process improvements or...

SUMMARY: The First Flyer Underwriting Trainer is responsible for preparing and presenting training materials to First Flyer Underwriter trainees. The Underwriter Trainer reports to the Credit Training Director. The First Flyer Underwriter Trainer will collaborate closely with the Credit Training Director and VP Credit Risk in the development, planning and delivery of training. Training will encompass a variety of topics including, core curriculum that applies to the overall mortgage process and role based training for Processing and Underwriting Conventional loan files. About the First Flyer Program: Our career development program for college graduates, called the First Flyer Program, provides unique support and opportunities for anyone seeking a career in the mortgage industry. The program offers training, coaching, networking and recognition with excellent income opportunities, rolled into one dynamic program. College graduates in this tailored program have the chance...

Summary: The Senior Internal Auditor is responsible for the development and execution of internal audits which includes the below essential job functions. As an audit process and/or subject matter expert, the Senior Auditor is responsible for providing recommendations and guidance to staff auditors and participate in the planning and execution of Internal Audit Department priorities. Essential Job Functions may include: Direct, coordinate and test/audit components of the business and functional units, including operational, compliance and financial risks, control environment. Assist the development of audit scope for assigned auditable areas within the company. Design and execute internal control testing, including process review in accordance with audit methodology and audit plan timelines. Prepare clear, organized and complete documentation to support work performed in accordance with audit methodology and according to plan timelines. Prioritize and effectively plan...

Summary: The Marketing Business Analyst reports directly to the VP of Marketing Business Analytics and is responsible for gathering the necessary information and data to provide analysis for marketing needs. Essential Job Functions: Analyze & report on the performance of key marketing metrics to gauge trends, benchmarks, and performance of Marketing Campaigns Derive value by analyzing customer data and identifying marketing opportunities Partner with internal customers including Call Center and finance colleagues in developing marketing analysis and reports Execute recurring / Ad hoc direct marketing analysis and dashboards Creates and maintains documentation regarding all analysis and reporting Other duties may be assigned Other Related Duties: Performs other related duties as assigned Supervisory Responsibilities: This position has no supervisory responsibilities Qualifications: To perform this job successfully, an individual must be able to...

The Business Analyst for the Workforce Management Team is responsible for Command Center inbound contact forecasting. Forecasting in the Command Center includes providing short, medium- and long-term call volume forecasting, average handle time forecasting, as well as staffing requirement forecasting. The Business Analyst position also requires timely production and analysis of multi-functional management reports to support the operation for multi-skilled queues housing various inbound call transactions. The Forecast Analyst will efficiently ensure execution of strategic goals and service-level agreements through forecast modeling, collaborative planning, and effective communication.' /> Email a Friend Save Save Apply Now Position Description: Position Description: The Business Analyst for the Workforce Management Team is responsible for Command Center inbound contact forecasting. Forecasting in the Command Center includes providing short, medium- and long-term call...

Summary The Business Analyst in Call Center is responsible for reporting and analysis for Call Center Management Job Requirements: Collaborate with Business Stakeholders to translate the business needs into the requirements, and act on those requirements to suit the needs of the Stakeholders Experience with business intelligence tools Ability to serve as a liaison between the Business Stakeholders and the IT Stakeholders to assist with technical solutions definition Experience completing and validating Ad Hoc reporting in a high-pressure environment Develop, document, and produce reporting for the Call Center Attention to detail when analyzing and interpreting business process and functions Ability to manage multiple projects, identify risks/issues, manage stakeholder expectations and share project status updates with Management Efficient with Microsoft Office Suite Flexible and organized to work efficiently in a high-pressure environment with...

Summary: Freedom Mortgage is seeking a driven, creative, collaborative individual to join our team as a Business Analyst. The ideal candidate will be responsible for leading the servicing Salesforce and chat related projects and serve as subject matter expert. The Business Analyst will have a high-level understanding of applicable business systems, industry and investor requirements. This role will be key in providing business and user analysis of critical processes and applications along with championing constant improvement within the Servicing business unit. In addition, this individual will actively participate in process and systems analysis while considering the implications to the current and future business environment. Essential Job Functions: Serve as the subject matter expert in all Servicing Salesforce and chat systems and projects Participates in requirements gathering, design workshops to understand applications' functionality and support requirements...

Summary: Freedom Mortgage is seeking a driven, creative, collaborative individual to join our team as a Business Analyst. The ideal candidate will be responsible for leading the servicing Salesforce and chat related projects and serve as subject matter expert. The Business Analyst will have a high-level understanding of applicable business systems, industry and investor requirements. This role will be key in providing business and user analysis of critical processes and applications along with championing constant improvement within the Servicing business unit. In addition, this individual will actively participate in process and systems analysis while considering the implications to the current and future business environment. Essential Job Functions: Serve as the subject matter expert in all Servicing Salesforce and chat systems and projects Participates in requirements gathering, design workshops to understand applications' functionality and support requirements...

Summary The Director of Business Solutions will be a "Producing Manager" for the newly created Business Solutions Team. The Business Solutions team will be responsible for not only the refinancing and restructuring of existing customers mortgages whose loans are unsaleable/marketable but also as level two support for customer escalations. The Director of Business Solutions needs to be verse in Capital markets, investor guidelines and the restructuring of residential mortgages. He/She needs to be calm, helpful and able to articulate/communicate clearly the benefits that a restructured mortgage would offer the borrower. He/She needs to be a strong leader who embodies these behaviors and demonstrates to these behaviors to the team. Essential Job Functions may include: Licensed Loan Adviser (preferably in many states) Proven ability to work with U/W a MUST Strong working knowledge of Capital Markets is a MUST Strong working knowledge of Investor guidelines, loan...

Summary The Sr. Employee Relations Specialist is responsible for coordinating and directing the Employee Relations programs and functions. These functions include responsibility for developing, interpreting, and recommending program goals and objectives, policies, and procedures, and courses of action and training. The incumbent is responsible for managing the employee relations activities according to established guidelines and sound administrative practices. Essential Job Functions: Assists in supporting the employee relations function for the department. Assists in planning, developing and implementing new and revised employee relations programs, policies, practices, procedures and best practices. Provides support in the administration of employee relations matters and related policies and procedures to ensure regulatory compliance. Monitors the effectiveness of existing employee relations programs, policies, practices and procedures, evaluates and/or recommends...

Summary: The Escrow Supervisor is responsible for ensuring that all aspects of Escrow Administration are performed in a timely and accurately manner while remaining compliant with all State, Federal and Investor guidelines. Essential Job Functions may include: Ensures that all disbursements for escrow items, including but not limited to real estate taxes, hazard and flood insurance and PMI/MIP are processed from the borrowers' escrow account in a timely and accurately manner. Works with vendors in order to update the flood map changes on all active servicing portfolios. Procures recoverable corporate advances incurred on delinquent taxes. Ensures that escrow loans are analyzed in accordance with all applicable company, investor and regulatory requirements. Monitors status of payments for real estate taxes, hazard insurance and HOA fees on non-escrow loans. Manages Hazard Loss claims. Oversees the PMI/MIP removal process to ensure that coverage is removed in...

Producing Team Lead Freedom Mortgage Location: Deerfield Beach, FL The Producing Team Leader (PTL) for Sales provides leadership and guides a team of Mortgage Loan Advisors to achieve individual and team goals. Some of the essential job functions are as listed: Communicate the company's goals and initiatives to team members - provide developmental plans to team member s as needed to drive improved performance Participate in and contribute to Company training initiatives as needed Report team standings (service, production, expectations) to Sales Management Responsible for agreed-upon minimum average monthly loan volume goals and minimum conversion metrics Ensure team members are held accountable to Company production, activity, and quality standards Monitor team members to ensure Compliance and adherence to sales scripts and setting customer expectations and creating a sense of urgency Manage team member turn times on speed of Docs Returned, leveraging...

Mortgage Sales Manager- Call Center Location: Deerfield Beach, FL The Call Center Sales Manager is responsible for overseeing the daily operations. This person will be responsible for ensuring the department run efficiently while achieving and maintaining all established departmental goals. Achieves client service objectives by preparing and completing action plans; implementing productivity, quality, and client-service standards; resolving problems; completing quality audits; identifying client service trends; determining system improvements; implementing change. Essential Job Functions: Provide leadership and vision to guide your team to achieve individual and team goals. Meet minimum performance standards as established by Sales Leadership on Lead to Close conversion metrics and LO productivity requirements. Communicate the company's goals and initiatives to team members. Provide developmental plans to team members as needed to drive improved performance....