Airlines Reporting Corporation

Airlines Reporting Corporation Arlington, VA, USA
Sep 17, 2019
Full time
Location: US-VA-Arlington Job ID: 2 # of Openings: 1 Category: Marketing, Design and Communications About The Role: We are searching for a skilled Multimedia Designer to join our Corporate Marketing team in Arlington, VA. As a Multimedia Designer, you will blend your graphic design (print/web) skills with a strong passion for, and understanding of, video and animation production. Video and animation will be an integral part of your position, covering everything from directing live on-camera interviews, lighting, audio and post-production, as well as partial and fully animated videos in After Effects. You'll be challenged with carrying projects from early concept all the way through to a finished product and will work on a diverse team of designers, writers, web developers and stakeholders across the organization. If you have a passion for graphic design, strong experience in the Adobe Create Suite, a creative mindset and focus on innovation, then we want to hear from you. Please upload your portfolio with your application- we would love to see your work! What You'll Get to Do: Work with the in-house marketing team to contribute to the creation of effective storytelling through design to support the direction of the brand and overall strategic objectives. Plan and oversee motion and still graphics deliverables to ensure timelines for delivery are met for multiple initiatives. Execute the creative vision by conducting video shoots with customers and key stakeholders (both internal and external). Manage the responsibility of adjusting video, lighting, sound and scripts on the fly to meet the needs of the people, location and time. Provide solutions and support through sophisticated design aesthetic that lends well to multiple platforms including video production, animation, print and digital marketing. Conceptualize and create storyboards. Research techniques relevant to the style and quality of video production and animation sequences. Present storyboards for review and approval. Participate in creative discussion and problem solving around relevant marketing projects within the company. Play a key role in the creation, management and maintenance of still and motion graphics. Conceptualize, design and implement graphic elements consistent with the style, quality and brand identity of the company. You'll Bring These Qualifications: Bachelor's degree in Graphic Design or related field 5+ years of demonstrated experience in graphic design, video production, animation, typography, logo & icon design and graphic illustration; 3D experience a definite plus. Experience using Adobe Creative Cloud (Photoshop, After Effects, Premiere, InDesign, Illustrator, Acrobat), as well as MS Office for Mac OS. Video production experience, including directing live on-camera interviews, lighting, audio and post-production, as well as partial and fully animated videos in After Effects. What We Can Offer You: Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry. Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways. We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters. By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels. EOE M/F/D/V Females and Minorities Encouraged to Apply
Airlines Reporting Corporation Arlington, VA, USA
Sep 16, 2019
Full time
Location: US-VA-Arlington Job ID: 2 # of Openings: 1 Category: Product Management About The Role: As a Manager, Product, you will be responsible for creating the product life-cycle strategy and vision in an effort to manage and grow an existing product or a group of products in order to increase ARC's customer base, customer satisfaction, revenues and profit. In coordination with the Portfolio Manager, product pricing and marketing, you will create and manage the P&L. The Manager, Product will manage products across multiple customer groups and/or manage products that differ in their development approach (e.g., internal/partnership), delivery mode (e.g., data feed/web based), or functionally (e.g., Analytics/ Insights). You will be responsible for all aspects of product management including, but not limited to product roadmaps, implementation, management of cross functional supporting teams, and draw on past experiences to identify and support the ARC revenue objectives. You will effectively partner with external stakeholders and senior management to ensure the strategic goals and objectives of the program are met and deliver the desired business value. What You'll Get to Do: Manage the entire product life cycle from strategic planning to defining the product road-map Manage the product P&L including product revenue and expense forecasting, industry value propositions and continuous review of profit and loss with re-forecasting when necessary. Work with product marketing to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer Lead and guide the Product Owner and Teams in delivering on the road-map milestones Keep abreast of changes to the Travel Industry to anticipate changes impacting our customers and opportunities for new services Work with Product Owners to evaluate and prioritize product features for inclusion into product roadmaps You'll Bring These Qualifications: Bachelor's degree in Marketing, Business or related field 7+ years of experience culminating in a deep understanding of the customer. Must be able to develop knowledge of our customers and users and be able to apply that to manage new and existing products and services Experience owning the product P&L associated with each assigned product and opportunity area, including revenue, cost, and profit targets Experience coordinating rapid, smooth, and successfully iterative product launches in close collaboration with Product Development, Marketing and Sales stakeholders Demonstrated familiarity with Amazon Web Services, Snowflake, TestRail, Tableau and Jasper Solid understanding of product release strategies and tactics along with required documentation What We Can Offer You: Our team is motivated, creative, collaborative and solutions-oriented. We think big, we embrace challenges, and we explore new ideas to lead the way for the travel industry. Our employees value the flexibility at ARC that allows them to truly balance their professional lives and personal lives. We offer a highly competitive, progressive benefits package and hands-on learning and development opportunities. For more than half a century, ARC has been a trusted provider of settlement services, settling more than $86 billion in transactions between airlines and travel agencies each year. EOE M/F/D/V Females and Minorities Encouraged to Apply
Airlines Reporting Corporation Arlington, VA, USA
Sep 16, 2019
Full time
Location: US-VA-Arlington Job ID: 2 # of Openings: 2 Category: Customer Operations and Support About The Role: ARC is searching for a Bilingual Customer Service Representative to join our team in Arlington, VA. In this position, you will provide high quality, professional, customer service in an informative and personable manner to customers seeking assistance with ARC products and services. You will effectively decipher the customer's needs, come up with the best solution, and then clearly communicate that solution to the customer. In this position, you will work a rotating shift schedule between the hours of 8:45am - 9:00pm (Monday - Friday). If you thrive in a fast-paced environment and pride yourself on providing exemplary customer service, then join us! What You'll Get to Do: Provide exceptional customer service based on the quality assurance call monitoring standards. Meet, or exceed Key Performance Indicators (KPIs) on a monthly basis. Multitask efficiently, i.e., working on multiple computer applications while responding accurately to customer's telephone inquiries and/or emails. Enter all customer inquiries into the call/problem tracking system (CRM) in a timely, detailed manner, while demonstrating strong business writing skills. Resolve complex and difficult problems and issues with customers. Provide ideas and feedback to management and coworkers about front-line situations during team meetings. You'll Bring These Qualifications: High school diploma or equivalent 1+ years of previous call center experience Fluent in English and Spanish (oral and written) Experience with Microsoft Office Strong typing skills What We Can Offer You: Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry. Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways. We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters. By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels. EOE M/F/D/V Females and Minorities Encouraged to Apply
Airlines Reporting Corporation Arlington, VA, USA
Sep 16, 2019
Full time
Location: US-VA-Arlington Job ID: 2 # of Openings: 1 Category: Marketing, Design and Communications About The Role: ARC is searching for a Strategic Pricing Manager to be a key contributor within our Marketing and Strategy organization. As a Strategic Pricing Manager, you will provide analysis and strategic insights on the economics for ARC's commercial strategy while also driving the development and execution of the company's pricing strategy for data and non-data products. You will generate pricing and other data-driven recommendations that will allow ARC's Executives, as well as Product, Marketing and Sales teams to drive growth (user, revenue and profitability) by utilizing diverse pricing and financial modeling strategies and tactics effectively. You will own and advance pricing initiatives, perform competitive pricing analysis, and lead/support other strategic initiatives with initiative and creativity. You will be based at our metro-accessible headquarters in Arlington, VA. If you possess a unique combination of data knowledge, technical knowledge, a strategic mindset and business acumen, then we want to hear from you. Come innovate with us! What You'll Get to Do: Develop, test and implement pricing models that best align with each product or investment initiative. This may include creating new models or variations of existing pricing approaches. Prepare and present recommendations to leadership for updates to current pricing for existing offerings, identifying and evaluating opportunities to drive revenue for new product features and new offerings reflecting competitive position and value generated. Develop financial models and analysis supporting and evaluating all pricing initiatives. Understand and evaluate customer level economics and customer lifetime value. Lead business case preparation assessing strategic and financial returns on ARC's initiatives. This would include financial (revenue, expense, capital) projections based on key assumptions. This also includes high level of problem solving and creativity to create complex models in Excel in order to analyze potential financial and/or market outcomes. Includes gathering and validating (challenging) assumptions provided by the organization, and/or acquired/derived from industry and other economic information in order to improve quality of models and confidence of output. Create multi-variable pricing tools that can be complex on the back end yet must be easy for our internal customers (Sales / Product Management) to understand and utilize. Lead external customer research to understand and validate pricing value drivers and customer willingness to pay. This can be through customer surveys, one-on-one interviews and / or joint efforts with ARC Sales. This includes learning about our customer's business, their pain points, their current solutions in place, and how ARC products can solve customer problems in order to estimate the value created and, therefore, how much of the value ARC can retain / capture. Create deal negotiation models and parameters for Sales that maximize customer value and support commercial objectives. This includes ROI / Sales enablement tools highlighting the value our products create for customers. Selected candidate will serve as a partner to help Sales, Product and Marketing teams to develop strategy, create creative pricing solutions and value-driven talking points to drive product and revenue growth. You'll Bring These Qualifications: Bachelor's degree in Finance or related field 5+ years of experience in Pricing, Finance or Strategy with knowledge of, and experience with, financial analytics, financial applications and financial data modeling (preferably Adaptive Insights). Expert level Excel and PowerPoint skills Experience with data warehousing, SQL and/or business intelligence applications preferred Experience synthesizing broad information-sets, synthesize findings and clearly communicate recommendations What We Can Offer You: Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry. Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways. We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters. By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels. EOE M/F/D/V Females and Minorities Encouraged to Apply
Airlines Reporting Corporation Tampa, FL, USA
Sep 16, 2019
Full time
Location: US-FL-Tampa Job ID: 2 # of Openings: 1 Category: Technology Administration About The Role: ARC is searching for a Senior Software Quality Engineer to join our team in Tampa, FL. As a Senior Software Quality Engineer, you will review project documentation (requirements/user stories, designs) to create, present, and maintain automation test plan documents. You will break down test scope and identify automation opportunities and coordinate automated testing across multiple projects and environments. You will also create, update, and execute test scripts and identify, create, and maintain test data sets. You will identify improvements, provide support, and ensure adherence to quality automation standards. You will maintain required automated test documentation and reporting. You will collaborate cross-functionally joining forces with technical and product teams. If you have a passion for quality and the drive to innovate, then we want to hear from you. Come innovate with us! What You'll Get to Do: Review and interpret requirements/user stories, and design documents to gain an understanding of the application(s) or areas assigned to derive automated test scope, strategy, functional and performance scripts. This includes determination and creation of test data sets. Participate on cross-functional teams / multi-site meetings and initiatives, ensure the interdepartmental integration of the automation function for software test planning. Contribute to project discussion and provide expertise on feasibility of functionality and testability of ideas and requirements. Coordination of testing across multiple projects and environments to ensure streamlined automated testing, minimize redundancy and reduce risk or erroneous defects. Assist DevOps with continuous integration. Exercise good judgement in selecting methods, techniques, and evaluation criteria for obtaining solutions. Write complex functional scripts from the analysis of requirements and design documents. Write and execute simple to highly complex SQL statements. Automated test execution for functional verification, system integration, and backend validation. Create and present scripts that meet the project goals and department strategies. Recommend automation improvements as needed. Define and maintain automation standards Provide automated testing baseline and LOE's for more complex projects and changes, as determined by project needs. Breakdown LOE and allocate to testing tasks as input to project plan. You'll Bring These Qualifications: Bachelor's Degree in Computer Science, engineering or Math; Master's Degree preferred 4+ years of experience as a Software Quality Engineer Experience in QA tool administration. I.e. Application Lifecycle management, JIRA and/or Confluence Experience in automated frameworks and metrics Experience in Data verification and reports testing; i.e. Jasper, Tableau Experience in Data ETL and Enterprise Data Warehouses; i.e. Talend, Snowflake Experience in DevOps and Test Driven Development Experience testing in a Cloud environment, preferably AWS Experience in both functional and performance automated testing; JMeter experienced a plus Experience with programming; coding in C, C++, Java, JavaScript and HTML5 preferred Expert knowledge of quality assurance methodologies and automated testing tools. I.e. Selenium, Jenkins Familiar with Windows, UNIX and/or Linux environments Expert knowledge of RDBMS and SQL Certification in agile development methodology preferred What We Can Offer You: Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry. Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways. We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters. By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels. EOE M/F/D/V Females and Minorities Encouraged to Apply