Airlines Reporting Corporation

Airlines Reporting Corporation Louisville, KY, USA
Mar 17, 2019
Full time
Location: US-KY-Louisville | US-VA-Arlington Job ID: 2 # of Openings: 1 Category: Technology Administration Position Sumary ARC is searching for a ServiceNow Administrator to design, build, and customize ServiceNow applications and services. You will work across applications to deliver new functionality and innovative solutions, and support the entire development lifecycle. You will also perform administration, scripting, and application creation in ServiceNow. This position can be based either at our our Louisville, KY office or metro-accessible headquarters in Arlington, VA. If you are looking to flex your technical expertise and join an environment where you can grow and thrive, then we want to hear from you! What You'll Get to Do: Provide support, administration and maintenance of the ServiceNow platform and associated applications. Create custom applications, catalog items and their associated workflows. Serve as the primary point of contact for all operational support issued related to ServiceNow. Monitor health, usage and overall compliance of ServiceNow and its applications. Coordinate application and platform patches and upgrades. Identify problems, research solutions, reconfigure or recode system to improve system functionality. Other duties as assigned. May include assisting Identity and Access Management and integrating systems together You'll Bring These Qualifications: Bachelor's Degree in Computer Science, Information Systems or related field 2+ years of experience with ServiceNow incident, change, problem, request and knowledge management applications, including configuration and support. Scripting/Reporting experience using Javascript, Angular, Jelly, HTML or similar Experience migrating code from lower environments to production Experience configuring, upgrading and supporting ServiceNow ServiceNow certifications would be helpful and applicable professional certifications preferred! What We Can Offer You: Our employees value the flexibility at ARC that allows them to truly balance their professional lives and personal lives. We offer a highly competitive, progressive benefits package and hands-on learning and development opportunities. Our team is motivated, creative, collaborative and solutions-oriented. We think big, we embrace challenges, and we explore new ideas to lead the way for the travel industry. For more than half a century, ARC has been a trusted provider of settlement services, settling more than $86 billion in transactions between airlines and travel agencies each year. EOE M/F/D/V Females and Minorities Encouraged to Apply
Airlines Reporting Corporation Arlington, VA, USA
Mar 16, 2019
Full time
Location: US-VA-Arlington Job ID: 2 # of Openings: 1 Category: Technology Administration Position Sumary ARC is searching for a Senior Manager, Corporate IT Systems. As a Senior Manager, Corporate IT Systems, you will oversee timely delivery of quality technical support services to ARC internal clients and stakeholders. you will provide leadership, planning, operational excellence and accountability around Corporate Systems (in all areas of the organization). You will evaluate and improve ARC's use of tools (both on-prem and in the cloud), and develop strong working relationships with users to provide continuous improvement. you will drive, align and own strategic tool strategy that supports the business strategy. Additionally, you will prioritize work streams and create consensus on timing of projects to support business transformation and operational excellence. You will be based at our metro-accessible headquarters in Arlington, VA. If you are looking to showcase your leadership skills while helping our fast-paced, high-tech organization further its internal IT capabilities, then we want to hear from you. What You'll Get to Do: Develop a customer aligned application and tool roadmap in support of functional business requirements needed for Legal, HR, Finance, Operations, and Technology functions to operate their core business needs. Create, articulate and execute large scale projects in support of this roadmap through delivery of on-time & on-budget project deliverables. Develop and maintain relationships with functional leaders to identify and leverage technology synergy potentials across the organization. Ensure product portfolio is efficient and is meeting business requirements in an effective and predictable manner. Use a deep understanding of business strategy and user needs to provide solutions that deliver value through; realization of benefits, avoidance of cost, identification of new opportunities. Establish priorities that are consistent with ARC's strategic direction and support ARC's guiding technology principles. Closely collaborate with business partners, vendors and industry consultants managing projects that will provide solutions and support across all applicable business applications. Collaborate with other members of Business Technology to keep systems working effectively with minimum down time, keeping all systems current and supported. Lead the change management process within the current team. This will include evaluating existing talent and upgrading where necessary, providing strong communication skills/capabilities in leading the current group through the transformation and strong project management skills in delivering on time and within budget for accountable areas. Develop and coach a high performing team that drives tremendous business value and is organized appropriately to deliver in all areas. Manage strategic and tactical vendor partners to maximize business value, and effectively deliver business requirements. You'll Bring These Qualifications: Bachelor's Degree in Computer Science or Business Administration or related field preferred. 7+ years of relevant experience resulting in deep functional understanding of corporate systems processes and solutions whether on-prem or cloud based that will drive business value. 5+ years of supervisory/management experience Broad knowledge of technical and business resources and use them to effectively coordinate on shared efforts. ITIL v3 Foundations or Bridge Certification, MS Windows Enterprise or equivalent preferred What We Can Offer You: Our employees value the flexibility at ARC that allows them to truly balance their professional lives and personal lives. We offer a highly competitive, progressive benefits package and hands-on learning and development opportunities. Our team is motivated, creative, collaborative and solutions-oriented. We think big, we embrace challenges, and we explore new ideas to lead the way for the travel industry. For more than half a century, ARC has been a trusted provider of settlement services, settling more than $86 billion in transactions between airlines and travel agencies each year. EOE M/F/D/V Females and Minorities Encouraged to Apply
Airlines Reporting Corporation Arlington, VA, USA
Mar 16, 2019
Full time
Location: US-VA-Arlington Job ID: 2 # of Openings: 1 Category: Legal Position Sumary ARC is searching for a seasoned Legal Counsel to join our team. As Counsel, you will independently provide general legal advice and counsel to solve complex business issues using a broad perspective of legal and business considerations covering ARC's entire enterprise on a range of issues. You will be based at our metro-accessible Arlington, VA headquarters. If you have in-depth knowledge of corporate legal matters, commercial transactions, privacy and data security, marketing and IP, then read on. Key Roles & Responsibilities What You'll Get to Do: Draft, negotiate and review complex commercial transactions for sales and vendor engagements. Review and resolve legal issues that arise in various commercial relationships including IP, privacy and data security, and marketing. Provide legal counsel to numerous industry-wide committees, including review of agenda and summary report materials and attendance at meetings. Respond to subpoenas and law suits filed against ARC, and engage and supervise outside counsel on litigation involving ARC in state, bankruptcy and federal courts around the country Provide advice and counsel to ARC's accreditation services. Lead the arbitration process involving travel agent-related arbitrations. Skills & Abilities You'll Bring These Qualifications: Juris Doctor from an accredited institution 4+ years of experience providing legal advice in a corporate setting, including reviewing and resolving legal issues in various commercial relationships including IP, privacy and data security, and marketing. Ability to be admitted to the Virginia Bar These Skills Would Be Nice to Have: General understanding of technology companies What We Can Offer You: Our employees value the flexibility at ARC that allows them to truly balance their professional lives and personal lives. We offer a highly competitive, progressive benefits package and hands-on learning and development opportunities. Our team is motivated, creative, collaborative and solutions-oriented. We think big, we embrace challenges, and we explore new ideas to lead the way for the travel industry. For more than half a century, ARC has been a trusted provider of settlement services, settling more than $86 billion in transactions between airlines and travel agencies each year. EOE M/F/D/V Females and Minorities Encouraged to Apply
Airlines Reporting Corporation Tampa, FL, USA
Mar 16, 2019
Full time
Location: US-FL-Tampa Job ID: 2 # of Openings: 1 Category: Technology Development and Engineering Position Sumary Successfully lead a technical QA Engineering team with a strong sense of quality ownership. Highly developed tactical and strategic skills as the SQ Engineer supervisor is expected to participate actively in the continual improvement efforts of the SDLC. Build and maintain a test automation framework and process. Coordinate automated testing across multiple projects, devices, browsers and environments. Identify improvements, provide support, and ensure adherance to quality automation standards. Maintain required automated test documentation and reporting. Work in cross-functional teams with development and collaborate with all project team members in a productive way. Key Roles & Responsibilities Review and interpret requirements/user stories, and design documents to gain an understanding of the application(s) or areas. Perform analysis to derive automated test scope, strategy, functional and performance scripts. Provide support of the quality processes across the project team. Participate on cross-functional teams / multi-site meetings and initiatives; ensure the interdepartmental integration of the automation function in software test planning. Contribute to project discussion and provide expertise on feasibility of functionality and testability of ideas and requirements. Coordination of automated testing across multiple projects and environments, streamline for efficiency and minimize redundancy. Reduce the risk of defects and provide in-depth root cause analysis. Work with Development teams to stand up and maintain DevOps practices. Exercises good judgement in selecting methods, techniques, and evaluation criteria for obtaining solutions. Write and execute simple to highly complex SQL statements. Automated test execution for functional verification, system integration, and backend validation. Review and present scripts that meet the project goals and department strategies. Look to improve the testing framework by creating and modifying functions. Recommend automation process improvements as needed. Define and maintain automation standards. Ensure team members adhere to standards. Provide automated testing baseline and LOE's for more complex projects and changes, as determined by project needs. Breakdown LOE and allocate to testing tasks as input to project plan. Enter and approve QA change requests that are accurate and follow processes while ensuring they are clearly stated and approved in a timely manner. Skills & Abilities Functional Knowledge Required: Expert knowledge of software automated testing methodologies and principles (such as unit, smoke, build verification, functional, and performance). Experience and in depth knowledge of automated scripting using testing tools, frameworks, documenting, and problem solving. In depth knowledge of software development methodologies (Lean and Agile). Expert knowledge of the product development lifecycle. Expert knowledge in database testing with a sound knowledge of database concepts and experience in highly complex SQL scripting. Business Expertise Required: General business knowledge learned from on the job experience. Knowledge of ARC strategy and objectives and how the automation work supports the overall goals. Skills and Abilities: Bachelor's Degree in a STEM related field At least 8 years of experience as a Software Quality Engineer Experience implementing and building automated frameworks Expert knowledge in automation metrics/strategy, design, creation and maintenance of scripts Experience working in DevOps, continuous integration, and test driven development Experience in both functional and performance automated testing Experience testing applications in Cloud Based environments; Amazon AWS Familiar with Defect tracking tools (JIRA) and collaboration tools (Confluence) Experience with programming; coding in C, C++, Java, JavaScript and HTML5 preferred Experience with Load, stress and performance testing; i.e. Apache JMeter, LoadRunner Expert knowledge of QA methodologies and automated testing tools. I.e. Selenium, Protractor, Jenkins Experience with Test Case management applications; i.e. TestRail Familiar with Windows, UNIX and/or Linux environments Expert knowledge of RDBMS, SQL, Oracle, Microsoft SQL Server, and/or PostgreSQL Experience working in a fast paced web/cloud environment Excellent problem solving skills and providing process improvements in an application development environment Supervisory experience preferred Certification in agile development methodology and/or CSTE certification preferred Strong sense of ownership, leadership skills and drive high results Very strong communication and interpersonal skills EOE M/F/D/V Females and Minorities Encouraged to Apply
Airlines Reporting Corporation Arlington, VA, USA
Mar 16, 2019
Full time
Location: US-VA-Arlington Job ID: 2 # of Openings: 1 Category: Finance & Accounting Position Sumary ARC is searching for a Director of Enterprise Risk and Compliance to lead the development and operations of ARC's enterprise risk framework, strategy and execution. As the Director of Enterprise Risk and Compliance, you will utilize your domain expertise and business knowledge to integrate risk concepts into ARC's businesses and operations. These include strategic planning, risk identification and mitigation activities as well as executing operational and information technology (IT) risk assessments, directing ARC's Third-Party Risk, Anti-Fraud, Information Governance, ISO 27001 and Payment Card Industry (PCI) programs, assigned risk programs and leading special projects. You will work in partnership with the senior leaders of the company's control functions and businesses (e.g., Business Operations, Internal Audit, Strategy, Security, Business Technology, Finance, HR, etc.) to align risk management processes, monitor risks and support mitigation strategies to business leaders. You will also operate the organization and governance of the Compliance and Enterprise Risk Committee. In this position, you will report to the VP & Chief Financial Officer and be based at our metro-accessible Arlington, VA headquarters. What You'll Get to Do: Ensure the integration of enterprise risk management with strategic-setting and key objectives for ARC to reliably achieve its strategy and mission. Provide strategic leadership for Enterprise Risk function to ensure appropriate risk management strategy for effective ARC operations. Responsible for establishing ARC's risk appetite framework and understands the parameters, which they are managing as part of the risk/reward equation when growing shareholder value. Oversee the development, testing and maintenance of an enterprise risk management strategy which includes all aspects of risk modeling: risk appetite, risk mitigation, risk tolerance and risk rating. Responsible for the identification, assessment and management of all risks associated with both new and existing business. This includes responsibility for ensuring that the organization proactively determines which risks it will accept and retain, and actively manage. Operate the Compliance and Enterprise Risk Committee including development of agenda, reports and presentations. Consults with and assists Executive Team and Leadership Team to develop, maintain and report on response plans for all risks and opportunities assigned to them to ensure effective risk management, policies, procedures and controls. Report to the Audit Committee and Board on a quarterly basis, as appropriate. Ensure that the organizational structure and competencies along with the tools and processes are designed and deployed to ensure that the segment is effectively managing towards its enterprise risk management objective. In addition, it is the responsibility of the Director to ensure that the risk management framework/mindset is embedded and pervasive across all employees. Provide strategic leadership, in conjunction with legal team, to ensure legal risks are mitigated and adherence to laws, regulations and guidelines by all departments across the corporation, thereby protecting ARC's reputation and integrity. Oversee the resources required to execute the ISO certification and PCI compliance and coordination of committee work, information governance and anti-fraud programs. You'll Bring These Qualifications: Bachelor's degree in Finance or related field 10+ years in Internal Audit, Risk Management, Compliance or related discipline with experience working with changing and complex work environments. Experience managing risk, compliance and control activities in a complex business operation. Experience exercising oversight over governance, risk, compliance and control arrangements in a complex business operation. Previous work with Audit Committee and Board. Ability to travel at least 25% of the time required. Understanding of GRC tools and their implementation These Qualifications Would Be Nice to Have: Master's Degree in Business, Accounting, Finance, Information Systems or a related discipline Any of the following professional designations- CRMA, CIA, CPA, CISA, CISM, CISSP or CRISC. What We Can Offer You: Our team is motivated, creative, collaborative and solutions-oriented. We think big, we embrace challenges, and we explore new ideas to lead the way for the travel industry. Our employees value the flexibility at ARC that allows them to truly balance their professional lives and personal lives. We offer a highly competitive, progressive benefits package and hands-on learning and development opportunities. For more than half a century, ARC has been a trusted provider of settlement services, settling more than $86 billion in transactions between airlines and travel agencies each year. EOE M/F/D/V Females and Minorities Encouraged to Apply
Airlines Reporting Corporation Arlington, VA, USA
Mar 16, 2019
Full time
Location: US-VA-Arlington Job ID: 2 # of Openings: 1 Category: Finance & Accounting Position Sumary ARC is searching for a Risk & Compliance Manager to join our team. As a Risk & Compliance Manager, you will work with the Director, Enterprise Risk and Compliance for all aspects of audit-readiness, maintenance and coordination of the PCI and ISO programs at ARC. You will work in a cross-functional team setting, collaborating to ensure business needs are properly translated into comprehensive technical details using a common set of baseline tools and templates. You will monitor risks and recommend mitigation strategies to business leaders in addition to providing support and guidance to the business and IT staff on risk related issues. You will be based at our metro-accessible headquarters in Arlington, VA. If you have a passion for compliance and hands-on experience with all ISO 27001 controls and PCI DSS requirements, then we want to hear from you. What You'll Get to Do: Serve as ISO 27001 and PCI Compliance organizational subject matter expert to maintain certification of ISO and compliance with card brand security standards PCI DSS. Identify and work with respective owners for the mitigation of risk for IT processes which are not compliant with information security and risk and compliance framework requirements. Oversee ARC's ISO 27001 and PCI programs (policies, standards, requirements, guidelines and baselines) under the direction of Director, Enterprise Risk & Compliance. Manage all aspects of audit-readiness for re-certification and annual compliance efforts. Manage service provider relationships and coordinate activities (e.g., auditors/assessors, consultants) to articulate control implementation and impact, describe considerations for applying security and compliance concepts encompassing cloud environments. Collaborate with vendor management team to perform domain expertise technical assessments and oversight for vendors/suppliers and assist with developing third-party assessment and risk metrics for reporting on a regular basis. Establish transparent and measurable risk management metrics and reporting for ISO and PCI Programs on an ongoing basis. Collaborate with Protect and Respond Security Team to validate and test Qualys Compliance automated controls. Educate and promote risk & control awareness and accountability. Build relationships and communication channels to ensure ongoing awareness of changes to business risk profiles. Manage projects and programs that support the company's goal to be a trusted and secure brand. You'll Bring These Qualifications: Bachelor's degree in Business, Accounting, Finance, Information Systems or a related discipline 5+ years of experience with ISO 27001 controls and PCI DSS requirements. 5+ years of experience with a variety of technical security controls and platforms (e.g., AWS, Snowflake, Wintel, tokenization & encryption, network security, VPN, POS, firewalls, log monitoring, etc.). Possess at least one of the following professional designations- CISA, CISM, CISSP, CRISC, etc. Knowledge and exposure to SSAE16 audits, COBIT, ITIL, ISO 27001 and other frameworks and models for managing risks. What We Can Offer You: Our team is motivated, creative, collaborative and solutions-oriented. We think big, we embrace challenges, and we explore new ideas to lead the way for the travel industry. Our employees value the flexibility at ARC that allows them to truly balance their professional lives and personal lives. We offer a highly competitive, progressive benefits package and hands-on learning and development opportunities. For more than half a century, ARC has been a trusted provider of settlement services, settling more than $86 billion in transactions between airlines and travel agencies each year. EOE M/F/D/V Females and Minorities Encouraged to Apply
Airlines Reporting Corporation Arlington, VA, USA
Mar 10, 2019
Location: US-VA-Arlington Job ID: 2 # of Openings: 1 Category: Legal Position Sumary ARC is searching for a seasoned Legal Counsel to join our team. As Counsel, you will independently provide general legal advice and counsel to solve complex business issues using a broad perspective of legal and business considerations covering ARC's entire enterprise on a range of issues. You will be based at our metro-accessible Arlington, VA headquarters. If you have in-depth knowledge of corporate legal matters, commercial transactions, privacy and data security, marketing and IP, then read on. Key Roles & Responsibilities What You'll Get to Do: Draft, negotiate and review complex commercial transactions for sales and vendor engagements. Review and resolve legal issues that arise in various commercial relationships including IP, privacy and data security, and marketing. Provide legal counsel to numerous industry-wide committees, including review of agenda and summary report materials and attendance at meetings. Respond to subpoenas and law suits filed against ARC, and engage and supervise outside counsel on litigation involving ARC in state, bankruptcy and federal courts around the country Provide advice and counsel to ARC's accreditation services. Lead the arbitration process involving travel agent-related arbitrations. Skills & Abilities You'll Bring These Qualifications: Juris Doctor from an accredited institution 4+ years of experience providing legal advice in a corporate setting, including reviewing and resolving legal issues in various commercial relationships including IP, privacy and data security, and marketing. Ability to be admitted to the Virginia Bar These Skills Would Be Nice to Have: General understanding of technology companies What We Can Offer You: Our employees value the flexibility at ARC that allows them to truly balance their professional lives and personal lives. We offer a highly competitive, progressive benefits package and hands-on learning and development opportunities. Our team is motivated, creative, collaborative and solutions-oriented. We think big, we embrace challenges, and we explore new ideas to lead the way for the travel industry. For more than half a century, ARC has been a trusted provider of settlement services, settling more than $86 billion in transactions between airlines and travel agencies each year. EOE M/F/D/V Females and Minorities Encouraged to Apply PI