Airlines Reporting Corporation

Airlines Reporting Corporation Arlington, VA, USA
Feb 18, 2020
Full time
Location: US-VA-Arlington Job ID: 2 # of Openings: 1 Category: Marketing, Design and Communications About The Role: As the Communications Specialist, you will be responsible for creating content and marketing campaigns that engage customers and elevate the ARC brand. In addition to developing, writing and editing ARC's marketing and operational content, you will serve as the primary point of contact for email campaign strategy. You will collaborate with key internal stakeholders to create effective communications that support ARC's business objectives. Additionally, you will leverage customer insights and marketing analytics to create effective communications that support customer engagement, build brand awareness, promote industry thought leadership and drive new customer acquisition. In this highly collaborative role, you will work closely with others within the department, including the Marketing Programs Lead, Marketing Intelligence Analyst, Digital Marketing Manager and Product Marketing Managers. What You'll Get to Do: Develop, write and edit ARC's marketing and operational content, including emails, advertising, customer newsletters, web copy, social media, customer notifications and other communications. Serve as the primary point of contact for email campaign strategy - ideating, creating and executing email campaigns and content to drive adoption, long-term customer satisfaction and brand affinity. Builds, tests and deploys email communications, ensuring the use of appropriate branding, style and tone. Advise internal and external business partners on complex, multi-tiered marketing initiatives, aligning individual business unit and product marketing plans with ARC brand-level marketing strategy. Leverage a deep knowledge of customer insights and data to inform ARC's customer communications, ensuring the consistent application of ARC's brand, voice and visual identity across the entirety of the customer journey. Monitor industry trends and identify new opportunities to optimize ARC's communications. Define best practices for the email creation process and maintain/update supporting documentation and resources. Incorporate the appropriate digital channels into broader campaigns. Create campaign-specific content that complements ongoing marketing initiatives and supports the goal-setting, measurement, analysis and outcomes of such campaigns. You'll Bring These Qualifications: Bachelor's Degree (Marketing, Communications, Journalism, or English preferred) 2+ years of relevant experience Excellent communication skills. Ability to be persuasive in both oral and written communications. Strong writing and editing background and knowledge of AP Style Expertise in campaign strategy and deployment. Must be confident in using marketing automation platforms to build, test and execute email communications Ability to design and execute strategic email campaigns that resonate with high-value audiences Experience planning, prioritizing and managing workload independently while communicating clearly and tactfully with cross-functional teams Demonstrated ability to successfully create, maintain and drive an efficient project plan Experience navigating multiple projects with various deadlines and stakeholdes What We Can Offer You: Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels EOE M/F/D/V Females and Minorities Encouraged to Apply
Airlines Reporting Corporation Arlington, VA, USA
Feb 18, 2020
Full time
Location: US-VA-Arlington Job ID: 2 Category: Customer Operations and Support About The Role: ARC is searching for a Bilingual Customer Service Representative to join our team in Arlington, VA. In this position, you will provide high quality, professional, customer service in an informative and personable manner to customers seeking assistance with ARC products and services. You will effectively decipher the customer's needs, come up with the best solution, and then clearly communicate that solution to the customer. In this position, you will work a rotating shift schedule between the hours of 8:45am - 9:00pm (Monday - Friday). If you thrive in a fast-paced environment and pride yourself on providing exemplary customer service, then join us! What You'll Get to Do: Provide exceptional customer service based on the quality assurance call monitoring standards. Meet, or exceed Key Performance Indicators (KPIs) on a monthly basis. Multitask efficiently, i.e., working on multiple computer applications while responding accurately to customer's telephone inquiries and/or emails. Enter all customer inquiries into the call/problem tracking system (CRM) in a timely, detailed manner, while demonstrating strong business writing skills. Resolve complex and difficult problems and issues with customers. Provide ideas and feedback to management and coworkers about front-line situations during team meetings. You'll Bring These Qualifications: High school diploma or equivalent 1+ years of previous call center experience Fluent in English and Spanish (oral and written) Experience with Microsoft Office Strong typing skills What We Can Offer You: Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry. Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways. We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters. By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels. EOE M/F/D/V Females and Minorities Encouraged to Apply
Airlines Reporting Corporation Arlington, VA, USA
Feb 17, 2020
Full time
Location: US-VA-Arlington Job ID: 2 # of Openings: 1 Category: Executive Office About The Role: The Chief of Staff understands ARC's objectives, sensitivities, customers and the team members that make it all work. In this role, you will partner directly with the CEO, providing operational, administrative and c-suite communication support to facilitate effective decision-making and implementation across the organization. You will also provide support to the Executive Team and the Board of Directors for both day-to-day work flow and special projects, as needed. You will use your proactive approach to problem solving and the ability to drive initiatives and build partnerships across functions and stakeholders. Additionally, you will establish trusted relationships across the extended management team and key external leaders, providing a polished communication framework to inform and influence; serving as an extension of the CEO in staying connected to key leaders. The Chief of Staff is an extremely well-organized, highly motivated and adaptable strategist and implementer with excellent communication skills, who excels at bridge building across multiple constituencies. Things you are responsible for simply do not fall through the cracks. Your position requires superior attention to detail, organization and prioritization skills and the ability to meet tight deadlines. You anticipate the needs of those you support, and develop and execute on plans to ensure the Board and Executive Office run smoothly. You are a creative and forward-looking thinker with versatile ideas and a willingness to be both a sounding board and a thought partner for the CEO. You will use your superb judgment, resourcefulness and the ability to remain calm and composed under pressure. You will use your tremendous work ethic, drive to build knowledge and business acumen, eye for opportunities to create continuous improvement, high degree of integrity, strong emotional intelligence and positive attitude to set an example to all employees. In this role, you will significantly contribute to the long-term success of the company. What You'll Get to Do: Maximize the CEO's reach by managing projects and initiatives on behalf of the Executive Office, and by ensuring time is scheduled appropriately, managing competing priorities efficiently and effectively. Attend meetings and calls with or on behalf of CEO. Share information and capture notes electronically; ensure appropriate flow of communications. Manage follow-up commitments and action items to ensure objectives are achieved. Communicate directly, and on behalf of the CEO, with Board members, their Executive Assistants, top customers and key external stakeholders. Manage CEO's correspondence and social media presence. Serve as administrator for Diligent Boardbooks, the portal that ARC uses for BOD and Committee documents as well as sensitive internal communications. This involves preparing and posting documents in an accurate and timely manner and ensuring the site is up to date. Keep users current on any new enhancements to Diligent, coordinate training and manage user access as required. Work closely with the Corporate Secretary on Board of Directors and Committee Meeting agendas, documentation and minutes. Ensure smooth operations of all administrative tasks of the Executive Office in support of the CEO, Executive Team and at times, the Strategy Team. This includes calendar management, travel arrangements, meeting prep and document management, expense reports, etc. Provide similar support to CHRAO and CFO; also to Chairman of the Board when requested. Provide leadership to the Executive Events Manager; ensure flawless planning and execution of all executive events to achieve key business objectives. You'll Bring These Qualifications: Associate's degree (Bachelor's degree preferred) 7+ years supporting Executive Leadership Experience in offsite Board of Director meeting planning Exceptional, proven technological skills, including proficiency with Outlook, Word, PowerPoint and Excel Track record of consistently meeting deadlines and due dates Ability to work in the Arlington office and be present during the business hours of 8:30am-5:00pm Ability to travel, as required. You'll Also Bring These Professional Skills: Professional demeanor with a high degree of discretion, judgment, tact and poise Excellent written communication and proofreading skills Exceptional interpersonal skills and ability to interact with executives, staff and customers Excellent attendance What We Can Offer You: Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry. Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways. We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters. By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels. EOE M/F/D/V Females and Minorities Encouraged to Apply
Airlines Reporting Corporation Dallas, TX, USA
Feb 16, 2020
Full time
Location: US-TX-Dallas | US-IL-Chicago Job ID: 2 # of Openings: 1 Category: Data Science and Analytics About The Role: ARC is searching for a seasoned Airline Data Consultant to join our team. As an Airline Data Consultant, you will be a dedicated resource to one of ARC's largest and most strategic customers. You will work on initiatives spanning the air travel ecosystem in support of airline omnichannel retailing strategies and other key business objectives. You will be completely embedded in the customer's team, working full-time from their offices in Dallas, TX and/or Chicago, IL with occasional travel to various ARC office locations. As an Airline Data Consultant, you will partner with business leaders and SME's across numerous commercial functions including sales, revenue management, and network planning and use your analytical, technical, and consulting skills to develop innovative strategies and solutions for the client that support growth and operational priorities that deliver significant commercial value. You must quickly understand the strategies and business of assigned clients, how they deliver value to customers, and become a critical member of the client's teams working on key initiatives. You will be the liaison between ARC and the client and will be a part of a team that creates new, industry leading products leveraging data and analytics. Additionally, you will ensure clients maximize the value they realize from ARC's data products and collaborate with customers to develop new applications for, or based on, ARC's data products. You role will sit at the intersection of strategy, products, analytics and reporting and must have firsthand experience leveraging data to solve the most complex business problems. You will simultaneously understand the big picture of global travel, the customer experience, and strengths/ weaknesses of various travel data sets and will have a proven history of bringing insights and clarity to airlines. You will be an influential member of a team(s) that generate innovative and practical solutions to complex business problems, identify new commercial opportunities, and drive improvements to analytics and reporting. Work will span consulting, product development, data mining, analytics, trend analysis and performance reporting. What You'll Get to Do: Provide insights and guidance to ARC's high value customers by serving as an integrated resource on airline teams working on strategic initiatives and projects. Be recognized by customers as a trusted partner and advocate. Identify and deliver solutions that help ARC's customers achieve the business objectives. Contribute to ARC's strategic roadmap by supporting the development of customer-specific strategic plans and identifying opportunities for ARC to add value and derive commercial benefit from both specific customers and the broader travel ecosystem. Broadly communicate customer objectives, strategies, challenges and opportunities with key ARC stakeholders. Provide fact-based feedback and the voice of the customer to ARC teams to help them continually enhance strategy, solutions and go-to-market activities to increase the value delivered to customers and the industry. Model ARC's values and positions ARC as a strategic resource for our key customers. Succinctly articulates the value ARC's products and services deliver customers and the broader travel ecosystem. With assigned customers, establishes ARC as a market leader in the delivery of products and services uniquely positioned to support evolving airline retailing, payment and settlement needs. Professionally navigate client organizations and helps ARC develop broader and deeper relationships with key customers. Help build and expand ARC's consulting capabilities, understanding of the travel ecosystem, and customer insights. You'll Bring These Qualifications: Bachelor's degree in Data Analytics or related field 7+ years of experience developing innovative solutions, leveraging data as a strategic asset, and demonstrated experience using data to inform strategy Understanding of ARC's data and solutions and how they can be used to solve business problems Experience working with multiple airline data sets including Direct Data Solutions (DDS) Demonstrated, hands-on experience working with one of the leading analytics platforms (e.g. SAS, R, Tableau) Experience developing and deploying innovative, data-driven solutions to a business, sometimes for a non-technical audience Experience engaging and consulting with employees at all levels and across functions of an organization Data Analysis experience (both quantitative and qualitative), including data analysis for customer questions and solutions, marketing, operation analysis, and product data elements and how to use them, revenue/budget analysis, etc. Ability to work onsite with our customer in their offices. What We Can Offer You: Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry. Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways. We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters. By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels. EOE M/F/D/V Females and Minorities Encouraged to Apply