AEG

AEG West Palm Beach, FL, USA
Mar 17, 2019
Full time
Position Summary: The Sr. Accountant is responsible for financial reporting, including the reconciliation of the balance sheet and the monthly reforecasting. The Sr. Accountant enters, codes, and approves invoices, road checks and expenses and will also be responsible for preparing the monthly closing, journal entries, balance sheet analysis, expense coding, maintaining show files, settling shows and miscellaneous accounting projects as assigned. The Sr. Accountant is accountable for monthly accounting entries in the general ledger including invoices, petty cash, T&E, corporate credit cards, royalties and insurance. This position works in conjunction with Accounting Manager or Director of Accounting and is a contributing member of the finance team that oversees all financials for venue/region. Essential Functions: Review and reconciliation of balance sheet, general ledger, accounts receivables and accounts payables. Review and coding of invoices, road checks, cash receipts, p-card transactions and expenses. Create and code invoices for outstanding receivables. Obtain proper approval and code to specific events. Audits show file for tour and co-promotion settlements . Responsible for monthly accounting entries in general ledger including invoicing rental clients, 3 rd party processing, petty cash, T&E, corporate credit cards, royalties, and insurance. Enter cash receipts and road checks for region into JDE and code to appropriate department. Review event settlements for accuracy and process road checks and cash receipts through AP. Works in conjunction with Accounting Manager or Director of Accounting for department/venue to prepare annual budgeting and reforecasting based on monthly and annual projected sales. Complete the month end close and show and tour reconciliation. Management of audits, including compilation of data for appropriate inquiries. Organize payroll audits for regional venues and offices. Liaison with CAPs and part-time employees. Ensuring that staff needs are met and payroll conflicts are resolved in a timely manner to reduce compliance liability - check requests, rate discrepancies, and payroll audits. Analyzes cost data to determine return on investment on partnership deals and renewals. Annual management of building permits and renewals. May assist in show settlement as necessary for unassigned shows or tours. Required Qualifications: A minimum education level of: Bachelor of Arts/Sciences Degree (4-year) in Finance/Accounting 5 years of related work experience Knowledge of basic accounting principles Ability to multi-task and detail-orientated. Proficiency with Microsoft Word and Outlook; Strong Microsoft Excel skills - specifically working in pivot tables Strong financial analytical skills with prior experience in finance reporting systems Strong written and verbal communication skills Able to work independently and as part of a team to accomplish the goals of finance department Strong time management and interpersonal skills Music Industry knowledge and concert operation experience Experience with JDE, ImageNow, and Concur CPA AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
AEG Nashville, TN, USA
Mar 17, 2019
Full time
Position Summary: The Administrative Assistant is responsible for supporting their department with general administrative duties Essential Functions: The primary duty of this role will be to code and process department expenses for team members credit card submissions May be responsible for providing general office support including coordinating inter-office communications, fielding phone inquiries, mail coordination, ordering of office supplies, operation and maintenance of office equipment and office building, and sending / receiving shipments. May be responsible for the creation of invoices and the coding and posting of payables. Establish and maintain filing systems, contact lists and other databases. Plan meetings as required (including preparation of materials, meeting notifications, catering). Maybe responsible for preparing payroll, assisting in month end and processing charge backs and credit card inquires. Required Qualifications: A minimum education level of: High School Diploma or its equivalency 1-2 years of office administration work experience Strong written and verbal communication skills Ability to work independently and as part of a team Proficient in Microsoft Office Suite (Word, Excel, Outlook); and ability to learn required business systems Strong interpersonal and organizational skills. Ability to prioritize and multi-task to meet deadlines. AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
AEG Ontario, CA, USA
Mar 15, 2019
Full time
Position Summary: The Ontario Reign is seeking an Activation Executive, Corporate Partnerships who is responsible for the coordination and fulfillment of corporate partnership agreements for the Ontario Reign of the American Hockey League. Essential Functions: Responsible for organizing, maintaining, and fulfilling assigned book of corporate sponsor agreements and their outlined contractual obligations Report sponsorship data on a weekly basis to management and create season recaps for current partners. Assist with partnership renewal meetings Assist Finance with tracking and contract fulfillment. Provide on-going customer service for assigned corporate sponsorships through various means including, but not limited to, direct contact and corporate partner gatherings. Participate in planning events for sponsors, such as: Corporate Dinner, Holiday Gathering, Networkers. Responsible for working and attending team events, promotions, venue events; cultivating and building a good working relationship with different personnel and departments with the team. Provide excellent support to all Departments. Perform special projects as assigned by management. Support all policies and procedures of the organization. Required Qualifications: Education: Bachelor of Arts/Sciences Degree (4-year) Experience: A minimum of 1-2 years of related experience Existing relationships with brands Proficient with Adobe Photoshop and/ or Illustrator, Microsoft Excel, Outlook, Word; ability to learn required business systems Ability to prioritize and solve problems efficiently and quickly Highly organized, resourceful, detail-oriented, quick learner Ability to multi-task in a fast-paced environment Assertive, self-motivated, self-starter with the ability to work with minimal supervision Ability to professionally handle highly sensitive and confidential information Ability to professionally communicate and interact with all levels of management and clients Ability to work nights, all events, weekends, events and holidays as required Ability to read, listen and communicate effectively in English, both verbally and in writing Experience with advertising/sponsorship in sports and/ or entertainment industry is preferred AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
AEG Los Angeles, CA, USA
Mar 15, 2019
Full time
Summary: The Manager Production advances all event details for all shows. The Production Manager will be responsible for the production team and to set a plan in motion to execute the show as per the agreed terms in the contract. The Production Manager will adhere to a budget to ensure all costs are being tracked and monitored. They will ensure that all the needs of the show and performer are met. Essential Functions: Liaison between venue and artist to ensure all production needs are met and the contract is being adhered to. Work with talent buyer and artist to work out a tour schedule, build offers and create show budget. Work closely with the venue to make sure everything is in working order and that all the show needs are being addressed and met. Responsible for solving any production issues that may arise at any given point in the show timeline. Develop and foster relationships with artist, tour crew, artist management, venues and other important personnel to ensure streamlined communication and successful execution of each show on tour. Set a workable budget for the show and make sure all the expenses are being tracked and are within the limits of spending. Oversee the load in and load out of the show from artists, vendors and all that apply. In addition to managing production crew by interfacing and making production arrangements with local labor vendors, creating production crew schedules, diffusing employee relation situations and conflict resolution, review, approve and submit payroll for production staff. May be responsible for show settlement after the show has concluded. Makes sure that artist(s) and venue are paid accordingly. The Production Manager will also close out the show and submit all pertinent information to accounting. May also be responsible for hiring local labor, rentals and other show needs. Required Qualifications: A minimum education level of: Bachelor of Arts/Sciences Degree (4-year) in a related field 3-5 years of related work experience Working knowledge of technical aspects of concert production Ability to solve logistical and technical problems including staging, lighting, sound Ability to create and maintain budgets for events Proficient in Microsoft Office Suite (Word, Excel, Outlook); and ability to learn required business systems Previous management experience with an emphasis on resolution management Works well under pressure and in a fast-paced environment Experience interpreting event contracts and developing accurate production budgets Must be extremely flexible to work long hours, nights, weekends and holidays Experience working in music industry preferred AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
AEG Boulder, CO, USA
Mar 15, 2019
Full time
Position Summary: The Accountant is responsible for the closing of assigned shows for specified venues or one-offs and for the entry and coding of financial data. This position will process road checks, reconcile bank statements, maintain general maintenance of digital records for their department or venue, and work with operating staff to ensure that assigned shows are ready for settlement. The Accountant will collect and compile all invoices pertaining to each show and code to appropriate department with an ability to resolve discrepancies, field invoice inquiries, and provide support to the Sr Accountant and Accounting Manager as necessary. Essential Functions: Collect and compile all invoices pertaining to each assigned show, code to appropriate department and enter in JD Edwards ensuring that all data is entered correctly and matches reports. Processing of road checks, daily cash receipts, invoices, artist payments, NSF checks, charge backs and all other cash transactions. Responsible for the reconciliation of bank statements, show files, tickets, Facebook marketing invoices, merchandise settlement, balance sheets, credit card transactions for ticket sales, and purchasing card charges for show costs - Research and resolve all necessary discrepancies. Work with venue operating staff to ensure proper documentation is in place for settlement. Review and vouch supporting documents in the settlement file related to all revenues and expense. Submit show close documents to Accounts Payables. Review and enter expenses into correct financial system. Code expenses to the appropriate department. Compare and maintain internal show system and JD Edwards accounting systems to ensure that financial data is accurate and up to date. May process and allocate payroll of part time 3 rd party payroll employees. May be responsible for the creation of reimbursement schedules, royalties, insurance, and the entering of receivables and payables into sub ledgers. Miscellaneous duties as assigned including: Ad-hoc projects, monthly flush, income statement, balance sheet, and generation of reports on request. Required Qualifications: A minimum education level of: Bachelor of Arts/Sciences Degree (4-year) Years of related work experience: 2 Proficient in MS Office: Word, Excel, Outlook Knowledge of basic accounting principles and practices Strong attention to detail is required Excellent written and verbal communication skills Ability to identify, analyze, and resolve problems and discrepancies in financial systems Music industry experience is preferred Experience with JDE, Image Now and Concur is preferred AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
AEG Los Angeles, CA, USA
Mar 15, 2019
Full time
Summary: The Manager Operations will oversee operations and perform management functions at venues and events throughout the region. The Manager Operations will be responsible for day-to-day operations; marketing shows and working with the General Manager to ensure all event needs are met. This position will work closely with staff to provide a high-level customer service in order to ensure a friendly, safe environment at all events, and work with operations team on developing policies and procedures, assist with planning and cost estimates. Additionally, the Manager Operations will handle daily administration, oversee equipment and supplies inventory, and provide input on venue improvements. Essential Functions: Responsible for project managing shows. In constant contact with client or tour managers to make sure all needs of the show are met, addressed and resolved. Work closely with operations team on developing policies and procedures, assisting in operations planning and cost estimates, and overseeing staff for all regional venues and projects. Ensure a high level of customer service, oversee day of show operations at venue and work with staff to create a friendly, safe environment at all events through proper training Responsible for the day-to-day office administrative work including staff schedules, timekeeping, hiring, supervising and monitoring of staff performance. Ensure all events have adequate equipment and supplies to function properly. Work with GM/Festival Director and other members of the operations team to procure these items at the most competitive price. Engage in venue improvements and capital projects by providing recommendations for improvements and working with GM/Festival Director to obtain bids, develop ROI (Return on Investment) analyses, and Oversee projects to completion. Ensure venue is ready for opening and reporting any maintenance/supply needs to GM. Responsible for day of show settlement, prepare invoices and handle payroll discrepancies. Required Qualifications: A minimum education level of: Bachelor of Arts/Sciences Degree (4-year) in Business Management or related field 3-5 years of related work experience Previous experience managing private and concert events Experience in venue and events operation, tours, including artist communication and settlements Computer savvy and proficient in MS Word, Excel, Outlook Strong written and verbal communication skills Previous management experience and strong leadership skills Strong organizational/ project management skills with the ability to multitask and prioritize work load Ability to work flexible schedule including nights, weekends, and holidays Music industry and live music experience preferred AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
AEG Minneapolis, MN, USA
Mar 15, 2019
Full time
Job Summary The Director of Booking is responsible for planning, organizing, coordinating and directing all activities related to booking the arena and its ancillary spaces. He/she will work to assertively promote the use of Target Center to maximize its utilization and negotiate lease agreements as needed and in the best interests of the facility. Essential Functions EVENT BOOKING & BUSINESS DEVELOPMENT: Plans, organizes, coordinates and directs all activities related to booking the arena and ancillary spaces in agreement with GM. Assertively promotes the use of the facility to maximize its utilization and negotiates lease agreements as determined necessary and in the best interests of the facility. Directs the procurement of activities and events; negotiates contracts and agreements with industry agents, promoters; and liaises with AEG Facilities event booking department. Interfaces with promoters, talent booking and marketing teams at Target Center Arena and AEG Facilities to coordinate booking schedules, artist relationships, and ticket sale planning and event settlements. Provides input on branding and marketing efforts, including sales collateral and show related marketing, not limited to print, press, tradeshows, and the venue's social media outlets. Participates in the determination of event staffing requirements. Develops and pursues new events for the arena, including (but not limited to) new touring events and types not currently hosted at the arena. An emphasis is placed on creating new, unique events including local, regional, national and international sporting events, concerts, comedy, family entertainment and special events. Works with GM to develop and manage a comprehensive program to maximize the use of meeting spaces and catering facilities within the arena, where applicable. Coordinates booking efforts and activities with Marketing, Box Office, Operations, Finance and Human Resources through communications and regular staff meetings. BUDGET PREPARATION & REPORTING Oversees development of annual event calendar, activity schedules, dates and hours of even operation, and projections for attendance and revenue. Implements and monitors a detailed program budget, supervises cost accounting required of events to include facility rental, ancillary revenue streams, and event-related expenses upon advisement of the GM. Prepares, implements and monitors a detailed operating budget and financial reporting system as outlined by AEG for all applicable revenues and expenses for the arena. Assists with preparing and maintaining any required and necessary reports/records for the client and/or AEG Facilities. Required Qualifications (Job Knowledge, Skills, and Education): A minimum education level of: BA/BS Degree (4-year) (Advanced Degree preferred) A minimum of 7 years of related work experience Experience working with sports, entertainment and corporate organizations to attract and develop events at an arena or comparable facility Event sales and marketing experience Proven history of supervising teams and demonstrating strong leadership abilities Proven track record of developing and managing budgets Must be a self-starter and have ability to work under minimal supervision Demonstrated track record in forging relationships with community assets, including Convention and Visitors Bureaus, Chambers of Commerce, and local boards of directors. Active business community involvement. Experience developing or working with existing community sports authority or sports commissioners. Proficiency with Microsoft Office Suite (Outlook, Word, Excel); ability to learn required business systems Able to work flexible hours, including nights/weekends/holidays in addition to normal business hours, as needed Perform additional duties at the venue and/or for AEG Facilities as required by the GM or senior management. Preferred Qualifications (if applicable): Working knowledge of all aspects of the operation of a major NBA arena Working knowledge of event and box office operations Working knowledge of food and beverage operations and revenue streams AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
AEG Brooklyn, NY, USA
Mar 14, 2019
Full time
Position SUMMARY: The Manager, Conversion plays a crucial role in the daily building operations of the brand new arena. From basketball games to concerts to hockey games, the Conversion Manager will be responsible for accurate, timely and demanding completion of arena floor conversions for all Barclays Center Events. This individual is also responsible for direction of work assignments, employee and building safety, and communication between management and department personnel. The manager must ensure strict adherence to standards and meet deadlines. As the Manager is responsible for 30+ part-time employees, candidates must possess strong leadership skills and be able to handle a very demanding schedule. Must be highly motivated and focused to handle our busy event schedule. Key Job Factors: 1. Level of accountability: Customarily & regularly exercises discretion & independent judgement 2. Level of decision making: Diversified tasks 3. Has contact with: Inside / Outside company 4. Supervision: Direct supervision/management of employee(s) 5. Physical Requirements: Light, occasional physical effort 6. Travel Percentage (%): Not Applicable / As Needed 7. Position Title(s) of Direct Report(s): Conversion Crew, Operations Coordinator, Facility DUTIES & RESPONSIBILITIES Oversee the conversion and changeover of the building from event to event including but not limited to hockey, basketball, college basketball, concert, boxing, graduations, family shows, and press conferences. Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures. Directly supervise and assign work to FT/PT Staff Members in preparing facility for all events and conversions. Conducting ongoing reviews of budgeting and staffing plans; recruiting, training, supervising and evaluating departmental personnel. Develop standard operating procedures. Preparing and maintaining required reports/records/certifications for the city, code and/or corporate management. Preparing Event cost summaries for different types of conversions. Manage cost accounting expenses for conversions. Continuously review the departmental needs and recommend repairs, maintenance or special projects to the Director, Arena Operations. Creating and implementing purchasing and inventory control systems as it relates to consumable items, tools and equipment. Projects as required by the Director, Arena Operations. REQUIRED QUALIFICATIONS (JOB KNOWLEDGE, SKILLS, AND EDUCATION): A minimum education level of: High School Diploma or its equivalency (BA/BS Degree Preferred) Area of Study: Facility Management, Sports Management or related A minimum of 5 years of related work experience Experience managing and developing teams Specific experience as it relates to an 18,000+ seat sports and entertainment facility; managing the conversion requirements for sporting and entertainment arena events. Knowledge and previous experience working with NBA, NHL/AHL, NCAA (hockey and basketball), FELD Entertainment, AEG Live, Live Nation and other Concert and family show promoters preferred. Must have a continuous drive and passion for creating an exceptional experience for all guests, employees, tenants and teams. Familiar with OSHA standards. Experience in developing and managing budgets. Specific knowledge of portable seating, ice maintenance, hockey glass and boards, portable basketball floor and other associated equipment. OTHER REQUIREMENTS: Must have a flexible schedule, with the ability to work nights, weekends, and holidays when necessary. The ability to demonstrate dependability and reliability by being punctual, working assigned and varying shifts and completing responsibilities in a timely manner are required. Must have the ability to stand, sit, crouch and bend throughout the course of daily activities. Ability to work in various climates based on the environment. Must have the ability to stand or sit in one location for a minimum of four hours at a time. Working knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook). Must have the ability to read, write and understand English in a working environment. Ability to adapt and work effectively in various parts of the facility. AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description. Upon employment, all employees are required to fully comply with Barclays Center rules and regulations for the safe and effective operation of company facilities. Employees who violate these rules and regulations are subject to disciplinary action, up to and including termination of employment. The Barclays Center and AEG Facilities are committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business. We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today's business climate.
AEG Ontario, CA, USA
Mar 14, 2019
Full time
Position Summary: The Account Executive; Business Development is a full time, non-managerial, sales position responsible for generating business leads, selling expansive ticketing packages, event suites and generating corporate sales conversations for the Ontario Reign of the American Hockey League. This position is responsible for developing and creating new relationships and works with existing book of business to ensure top level customer satisfaction and further generate referral based business. Essential Functions: Prospect and generate leads for the Ontario Reign by utilizing lead lists, internet resources and business organizations. Effectively execute the business to business sales process through cold calls, setting meetings, discovery, present product recommendations, and close sales. Attend networking events to generate leads and closed sales. Develop an on-going working relationship with current sponsors/partners; align activation concepts to meet defined objectives. Special projects as assigned by management. Research and generate new and creative sales ideas by analyzing best practices in the sports/ entertainment industry. Required Qualifications: A minimum education level of: High School diploma (Bachelor of Arts/Sciences Degree (4-year) preferred) 2 years of related work experience Excellent people skills, and an ability to interact effectively and in a professional, diplomatic, and mature manner with VIP's as well as internal and external clients at all levels are required High level of initiative, inner drive and attention to detail Mus have problem solving skills as well as excellent communication and presentation skills Ability to meet tight deadlines and work effectively in a high-pressure environment Must be able to work evenings, weekends, and holidays Ability to work unsupervised and to function both independently and as a team member Must possess strong organizational skills and the ability to work on multiple projects simultaneously Strong existing client relationships and media sales experience are preferred Must have the ability to provide a documented history of successful sales AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
AEG Los Angeles, CA, USA
Mar 14, 2019
Full time
Position Summary: The Senor Graphic Designer will design and produce marketing communications for both print and digital pieces for a wide variety of shows/festivals. They will collaborate with the design team and artist to come up with creative solutions and translate these solutions to a variety of media. The Sr. Graphic designer will stay current on all digital trends and mentor a team of other designers, freelance artist, interns, etc. Essential Functions: Oversee and mentor all graphic design interns, freelancers, and designers. Check and revise all graphics to specifications. Make sure all deadlines are met. Work with designers to strategize all artwork for events, shows and festivals. Create digital assets using materials provided, or creating from scratch when necessary. Posting graphics and assets to appropriate platform, website or forum to promote events managed by AEG Presents. Design marketing materials such as print ads, newsletters, social media, websites and banners as well as print work such as ticket packages, guidebooks, posters, etc. Collaborate with other departments to make sure all the design needs are being met and all information is correct. Develop tools, platforms or mechanisms for content to be posted on. Responsible for the building and the installation of the platform. Required Qualifications: A minimum education level of: Bachelor of Arts/Sciences Degree (4-year) in Graphic Design, Entertainment, Marketing, or a related field Years of related work experience: 4-6 years Strong creative, organizational, problem solving and time management skills. Demonstrate graphic design skills and have strong portfolio. Proficient in Adobe Illustrator and Photoshop, Dream Weaver, InDesign, MS Office (Word and Excel) Extremely organized with great attention to detail Ability to track large volumes of data Exceptional communication skills with the ability to deal with different personalities Knowledge of music industry preferred AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
AEG Honolulu, HI, USA
Mar 14, 2019
Full time
Position Summary: Assist in securing the Hawai'i Convention Center building to ensure patron and employee safety. Essential Functions: Respond to all security needs and calls for services; work Security and local law enforcement as necessary. Provide customer service to all guests and employees while monitoring crowd flow, POS transactions. Work closely with operations staff to effectively meet visitors and programming needs while maintaining safety and security measures. Conduct regular inspections of all floors and exhibits; rotate posts as assigned. Write reports; report any malfunctions, misconduct or operational and safety issues Interview victims and witnesses; write incident reports as necessary. Assist with the development and implementation of public safety plans for day to day operations and special events. Follow and adhere to policies and procedures needed to maintain security within the museum, loading dock and perimeters. Assure property is secure and that no damage occurs due to visitor negligence or vandalism. Required Qualifications: A minimum education level of: High School Diploma or its equivalency A minimum of 0-2 years of related work experience State of Hawai'i Board of Private Security Certification Basic computer skills and working knowledge of Microsoft Office. Demonstrated ability to follow departmental and company procedures accurately and efficiently. Must be able to work ticket settlement machinery and calculator. Required to have a professional, positive and friendly demeanor/attitude at all times to ensure the Hawai'i Convention Center demonstrates Aloha and delivers exceptional customer service. Must be able to defuse and resolve situations when patrons/customers may be unsatisfied by being communicative, courteous and empathetic with the ability to communicate clearly specific instructions and explanations. This includes an ability to listen effectively and understand various people of which there is interaction with. All aforementioned duties may be conducted in various ways including, but not limited to, in person, in writing, on the phone, on the radio and face to face and therefore, one must be able to successfully fulfill this requirement in various ways. Must be able to remain in an extended stationary position for entire shift (8-10 hours). Must be able to walk, run or move quickly to respond to emergency situations. Must be able to work varied shifts, weekdays, weekends, holidays and additional hours as venue schedule requires. First Aid / CPR Certification Must have the ability to work harmoniously in a team setting exhibiting the "Aloha Spirit" to fellow workers, guests, clients and the community so as to provide exceptional customer service while demonstrating behaviors that reflect AEG / Hawai'i Convention Center's vision, mission statement and values. Preferred Qualifications: Ability to speak, read and write Japanese. AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
AEG Honolulu, HI, USA
Mar 14, 2019
Full time
Position Summary: Provides administrative support to all members of the Events Department at the Hawai'i Convention Center. Essential Functions: Prepares and tracks monthly expense reports and submits purchase order requisitions. Prepares and edits outgoing correspondence to include email messages, memos, etc.; drafts correspondence; uploads, scans, faxes, prints, and distributes various correspondence and other documentation as needed. Supports various company departments as needed. Communicates pertinent information to outside agencies. Sets up and maintains confidential files including correspondence, reports, logs, required permits, licenses, registration, corporate records and other material. Provides contracts administration as it pertains to the department. Oversees the general office procedures for the department to include files both electronic and hard copies, supplies, office equipment and mailings. Monitors company database and/or system event activity and communicates pertinent information regarding events to appropriate team members. Produce client surveys to include sending, monitoring the returns and the follow-up procedures for management. Answers the phone in a courteous and professional manner. Ensures that our customers receive correct and up to date information about programs, events and quoted prices. Ensures customer needs are efficiently and effectively identified and questions or concerns are resolved. Provide reception support when needed. Monitor changes and updates to Event Planners Handbook to include changes to the HCC website. Prepares daily directions and room signage for events. Develops, compiles, analyzes, organizes and prints various documentation, lists, logs and reports. Updates and distribute company logs/lists as needed. Required Qualifications: A minimum education level of: High School Diploma or its equivalency A minimum of 1-2 years of related work experience Prior office services and receptionist experience Must be able to sit for extended periods of time. Must be able to type frequently. Ability to read, write and speak English Professional appearance and demeanor Attention to detail and good organizational skills Must have a flexible attitude and the ability to deal well with changing assignments and priorities. Ability to communicate effectively; to articulate ideas and issues clearly. Ability to work independently with limited general supervision. Strong computer skills including a well-rounded working knowledge of Microsoft Office. Must be able to anticipate the needs of the company and/or clients and respond with appropriate sense of urgency based on needs/situations. Must have the ability to work harmoniously in a team setting exhibiting the "Aloha Spirit" to fellow workers, guests, clients and the community so as to provide exceptional customer service while demonstrating behaviors that reflect AEG / Hawai'i Convention Center's vision, mission statement and values. Preferred Qualifications: Ability to speak, read and write Japanese. AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
AEG Los Angeles, CA, USA
Mar 14, 2019
Full time
Position Summary: The Director of Safety & Security is responsible for developing, implementing, and maintaining an effective and innovative safety & security program, with the objective of minimizing losses and protecting the assets of the corporation. The Director of Safety & Security will ensure compliance with AEG S.A.F.E. and all legislative and OSHA requirements, including creating and implementing safety programs, training, program compliance and oversight. The Director of Safety & Security will provide safety and security leadership to management, supervise adherence to the corporate safety programs, and ensure compliance with the company safety philosophy and industry best practices. The Director of Safety & Security will ensure that the organization meets its obligations to prevent, reduce and mitigate risk exposures and losses to protect the insurability of the organization. Essential Functions: Develop, implement, and ensure compliance with recognized best safety and security practices to create a safe working environment (AEG S.A.F.E.) and helps develop and facilitates the required safety training for employees and contractors visiting our facilities. Lead efforts to identify, recommend, develop, and implement best practice for Company safety programs and help ensure standardization company-wide and assist in the development and maintenance of corporate and venue-specific business continuity plans Manage and support regional safety and security committees and direct the activities of the safety and security committees relating to safety policy and program implementation. Assist with the review of emergency action plans for each facility with revision suggestions as needed Provide support with the Annual Review and Updates of the AEG S.A.F.E. Protective Measures and Guidelines for Sports and Entertainment Venue Security © Manual (AEG S.A.F.E. Manual). Ensure that public safety and security programs create a safe and enjoyable environment for guests visiting AEG's facilities. Conduct ongoing inspection of facilities, operations and equipment to insure compliance and that a safe environment is preserved and follow-up with venue on completing and closing out any open compliance or insurance issues. Analyze and evaluate work functions to develop safety, environmental and ergonomic policies to ensure worker health and safety and security and review. Review vendor and union contracts, agreements and proposals to ensure compliance with company safety policies and applicable regulatory requirements Inspect and audit critical building systems including MEP (mechanical, electrical and plumping) equipment to ensure proper maintenance, function and upkeep standards are maintained Assist with the conducting, authoring, and delivering of assessments for venues, in compliance with the AEG S.A.F.E. Protective Measures and Guidelines for Sports and Entertainment Venue Security © (AEG S.A.F.E. program) Partner with Claims Administrator to review claims data and analyze behaviors and trends in WC and GL frequencies. Investigate Worker's Compensation claims by the circumstances to determine cause of loss or injury, identify contributing factors and develop corrective action plans to prevent future occupational injuries and illnesses. Assist in the conducting of live testing of facility's security programs to include penetration testing, cyber phishing, and surveillance detection Serve as the professional liaison in case of government agency inspections concerning safety, security, environmental or ergonomic issues Manage and direct Industrial Hygiene issues, including industrial material hazards, monitoring of hazards including noise and chemical exposure, and work to minimize exposure. Required Qualifications: A minimum education level of: BA/BS Degree (4-year) in Safety Engineering or Environmental Health and Safety or a related field of study A minimum of 7-10 years of related work experience Experience with/working knowledge of federal and State security-related legislation and regulation Proven experience with innovative optimization of leading performance standards for Security processes CIH, Ergonomics or equivalent knowledge or training ARM, CRM or equivalent knowledge or training Experience with workers compensation management Experience working with directly with governmental agencies including OSHA Demonstrated ability to analyze, interpret, summarize, and present safety data Excellent communication (verbal and written) skills Effective facilitation, presentation, and interpersonal skills Solid understanding of current safety regulations (local, state and federal), policies, and programs Must be able to develop strong working relationships with stakeholders across the varies entities High degree of initiative and ability to work well with minimal oversight Must have good verbal/written communication skills, strong customer service, and analytical skills. Computer knowledge of Office365, Microsoft Office Word and Microsoft Office Excel. Problem solving, customer service, oral communication, teamwork, diversity, ethics treats people with respect. Follows policy and procedure, planning, organizing prioritizes work efficiently. Professionalism, react well under pressure. Dependability follows instructions, responds to management direction and takes responsibility for own actions. Provide clear direction, information and assistance to client visitors, guests, vendors and employees in a professional, pleasant and courteous fashion on a regular basis and during emergency situations. Demonstrated skills in managing people and projects Strong analytical, logical and problem-solving skills with a focus on detail and accuracy Must be available afternoons, nights & overnights (Sunday - Saturday). Preferred Qualifications (if applicable): Bilingual (English and Spanish) language skills preferred Certified Safety Professional (CSP) preferred OSHA 500 or 501 Trainer preferred AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
AEG San Francisco, CA, USA
Mar 14, 2019
Full time
Position Summary: The Digital Project Manager will oversee marketing campaigns for hundreds of live shows and venues within the San Francisco / San Jose / Bay Area region for promoter Goldenvoice and The Mountain Winery venue. The incumbent will be in constant communication with regional marketers, talent buyers and local leadership in order to oversee execution of best practices across email, social, media buying, Customer Relationship Management, reporting, etc. The Digital Project Manager is responsible for managing multiple budgets at once and placing media that optimizes for right message, right time, right consumer, to drive ticket sales, as well as educating local marketers on best practices. The Digital Project Manager is responsible for reporting on return on investment / return on advertising spending, understanding success metrics, and leveraging centralized tools where appropriate. Essential Functions: Lead and create email marketing campaigns and edit content to ensure a positive online image. Create plan on allocated amounts for each campaign and budget accordingly. Identify and manage cross-project dependencies. Consolidate, communicate and manage all issues and risks affecting the marketing campaign. Communicate project status to project participants and stakeholders accurately and on time. Partner with media team to book and execute media buys, optimize ticket sales, and report on success. Collaborate with venues to develop long term marketing initiatives and communicate with local marketing teams to plan shows and tours. Work with the Creative department to create unique assets and develop image for tour/show/venue. Analysis and Reporting: compile relevant demographic data to marketing teams and talent buyers in order to drive the most profitable ticket sales and successful marketing campaigns. Required Qualifications: 1. A minimum education level of: Bachelor of Arts/Sciences Degree (4-year) in Marketing or related fields 2. 4 Years of related work experience 3. Knowledge and experience working in omni-channel digital marketing 4. Demonstrates creativity and documented immersion in Social Media 5. Functional knowledge and/or personal experience with WordPress 6. Proficiency with Microsoft Office (Outlook, Word, Excel); and ability to learn required business systems 7. Demonstrates winning Social Customer Service techniques with great ability to identify potential 8. Proficient in content marketing theory and application 9. Experience sourcing and managing content development and publishing 10. Exhibits the ability to switch from the creative side of marketing to analytical side, ability to prove ideas are analytically sound 11. Displays in-depth knowledge and understanding of Social Media platforms, their respective participants (Facebook, Twitter, Yelp, Google +Local, YouTube, Instagram, Pinterest etc.) and how each platform can be deployed in different scenarios 12. Maintains excellent writing and language skills 13. Experience buying digital media and executing a digital media plan 14. Excellent at building and maintaining sales relationships online and offline 15. Team player with the confidence to take the lead and guide other employees when necessary (ie: content development, creation and editing of content, and online reputation management) 16. Analytical in nature using data to drive decisions 17. Proficient in excel (model building a plus) 18. Ability to multitask and exceptional organization skills in order to manage multiple campaigns AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
AEG Carson, CA, USA
Mar 13, 2019
Full time
Position Summary: The Coordinator of Game Presentation and Events will coordinate Stage Manager, Mascot, PA Announcer and in-game DJ's as well as manage the Anthem program and provide daily project coordination and administrative/"day of game" support for the department. He/she will work during regular office hours and/or event hours including evenings, weekends, and holidays. Essential Functions: Manage personnel for event day responsibilities including the mascot, public address announcer, Stage Managers, in-game DJ, and additional Game Day Staff. Coordinate hiring, training, payroll and personnel issues. Coordinate arrival and break times and ensure personnel understand their assignments and responsibilities. Directly supervise assigned staff in the performance of their duties. Manage Anthem program for LA Galaxy and LA Galaxy II including, researching performers, scheduling, coordinating logistics, etc. Assist with all LA Galaxy II home game presentation, operations and logistics. Assist with department presentation and operational needs on a day-to-day basis. Including special projects, promotional items, parking requests, department purchases, storage, etc. Assist with interactive ideas and in-game promotions that will improve the Galaxy game experience, with special emphasis on those that can be attached to a sponsor. Help brainstorm promotional opportunities (for example, halftime promotions, interactive contests, and other in-game ideas) that benefit our fans and corporate sales team. Coordinate as needed with Group/Ticket Sales team to fulfill revenue generating commitments (such as On-Field experiences) while maintaining a fan-focused presentation. Work with others to coordinate other key organizational events including Season Ticket Member events, watch parties, international matches, etc. Required Qualifications: A minimum education level of: High School Diploma or its equivalency A minimum of 1-3 years of related work experience Must be highly organized, and resourceful with great attention to detail Assertive, self-motivated, creative and proactive self-starter with the ability to work under limited supervision Ability to multi-task, meet tight deadlines, and work effectively in a high pressure and fast-paced environment Exceptional problem identification and solving skills Ability to prioritize workload efficiently and quickly Outstanding customer service and interpersonal communication skills, including the ability to professionally communicate and interact with all levels of management, staff, fans, VIP's, etc. Sound/well-reasoned decision-making skills, based upon analyzing the pros/cons of each potential decision Ability to professionally handle highly sensitive and confidential information Previous experience managing staff is a plus Must be technically proficient with Microsoft Office Suite. Ability to lift/push/pull or otherwise move at least 25 lbs. Flexible schedule to include weekends, evenings, and some holidays to meet business needs Must be available to work all home LA Galaxy and LA Galaxy II games, and select events Preferred Qualifications: Associate's or Bachelor's Degree preferred 1-3 years' experience working in the Sports / Game Operations / Marketing / Entertainment industry Professional proficiency in popular social media platforms Flexible schedule with ability to work events on nights and weekends Team Sports/ Soccer interest AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
AEG Kansas City, MO, USA
Mar 13, 2019
Full time
Sprint Center is Kansas City's home for live entertainment and sporting events. Anchor to more than $6 billion of reinvestment in a revitalized downtown Kansas City, the award winning venue has welcomed more than 9 million guests attending over 950 events. Having exceeded attendance and financial projections in each year since opening in 2007, Sprint Center is a unique public/private partnership between AEG and the City of Kansas City, Mo. Job Summary: The Director, Partnerships & Premium Sales is responsible for assisting the VP Sales & Marketing in identifying and creating opportunities and relationships to generate revenue for Sprint Center. This position will create and secure new business relationships and associated revenue. Essential Duties: Build and cultivate relationships with potential clients. Reach out to executive level business management to inquire if there are ways to create partnerships. Respond to leads and general account inquires in a timely manner. Responsible for the preparation of sponsorship presentations. Compile creative and innovative ideas and build presentations tailored to the needs of each client and event. Pitch event/sponsorship presentations to potential and current clients to create new business. Close and execute new deals. Create client activation plan outlining contract specifics and client timelines. Evaluate historical data and reference guides to create strategy for creating sponsorships for specific events. Review potential clients to evaluate possible partnership opportunities. Manage contract execution, client activation and promotional support in conjunction with other departments. May assist other departments to ensure events are on schedule, including marketing initiative, venue operations with set up and premium seating staff on show days as needed. Keeps management abreast of progress toward established revenue goals and progress in closing identified prospects through accurate verbal and documented reporting measures. Assists VP with necessary analysis, research and planning to assure objectives and budgets are met for Sprint Center. Light occasional physical effort and 25% travel. Required Qualifications: A minimum education level of: BA/BS Degree (4-year) Area of Study: or equivalent sales experience. A minimum of 5-7 years of related work experience. Proven results closing sales. Superior communication skills both oral and written. Expertise in identifying opportunities, developing strategies and negotiating creative solutions. Ability to assist VP of Sales & Marketing in effectively managing a sales team by motivating and supporting them in reaching sales goals. Exceptional presentation skills while effectively using multi-tasking and problem solving skills. Capable of maintaining a flexible work schedule, which includes working event nights, sponsor events, community programming etc.... Preferred Qualifications: Renowned solution selling record. Successful candidate will have a proven track record in building revenue generating relationships. He or she will have established reputation and track record of success. AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description. EOE
AEG Los Angeles, CA, USA
Mar 13, 2019
Full time
Position Summary: The Senior Business Intelligence Analyst will collaborate with the Manager, Business Intelligence and the Manager, Digital Technology and Experience to use the data available from the various systems and applications across the AEG group, aggregated in our data platform; maximize the use of AEG's digital marketing platforms to deliver targeted and contextual campaigns across a variety of channels; and provide the insight and analysis to the business that supports the evaluation of marketing campaigns. The role will lead the development of machine learning and analytical models from AEGs data platform; validate the integrity of the data; leverage the data to evaluate the current state of our business; and identify patterns and opportunities for cost saving and efficiencies. This insight will be communicated to the business to support new business ventures, provide tools for the business units to make more informed decision making and identify trends, threats and opportunities for growth. The position will take responsibility on various data validation and warehousing projects to ensure the integrity of the source data, machine learning and analytical models and dashboards. Essential Functions: Lead the design, development, implementation and management of the analytical model building process utilizing available data sources including, but not limited to concessions, ticket sales, merchandise and expenses that will provide actionable insight and recommendations into event performance to AEG Facilities and other business units. Provide guidance and support to the Manager, Data Platforms, Manager, Business Intelligence and the Data Engineer on data validation, engineering and warehousing projects to ensure the integrity of the source data, machine learning and analytical models and dashboards. Develop analytical model customer cluster segments that will not only leverage available data sources including, but not limited to purchase history, digital engagement, demographics, email engagement but also lead to increased ticket sales or purchase behavior. Work with the Manager, Business Intelligence to document the requirements from all areas of the business for the reports, dashboards and visualizations required to support business needs. Support AEG Facilities, AEG Global Partnerships and other business units with ad-hoc insights, analysis and other tasks to support new revenues, events, tour sales and efficiencies across our businesses. Assist with data transformation tasks related to the event performance analytics solution across AEG Facilities US venues. Present findings and insight to the multiple areas of the AEG group by communicating with managers the opportunities, patterns, and threats identified. Required Qualifications: A minimum education level of: BA/BS Degree (4-year) Area of Study: Computer Science, Mathematics, or related area A minimum of 4-6 years of related work experience Strong knowledge of SQL and proven experience of working with RDBMS data platforms, on premise and in the cloud to provide business insight. Proven experience with of R/Python or similar languages for data engineering and modeling Extensive use of statistical analysis tools including SPSS and SAS, MS SQL/Azure Analysis Server/Services and Microsoft Office Suite (Word, Excel, Outlook) Experience of Business Intelligence and visualization tools such as Tableau and PowerBL Strong analytical skills; ability to manage, manipulate and analyze raw data, draw conclusions, and develop actionable recommendations using technology from complex quantitative and qualitative data Excellent written, verbal and presentation skills Experience of working with web analytics tools such as Google Analytics or Adobe Analytics Experience of working on large BI projects and presenting findings and recommendations as a deliverable of the project. Experience of producing high quality project documentation and reports. AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
AEG Kansas City, MO, USA
Mar 13, 2019
Full time
Sprint Center is Kansas City's home for live entertainment and sporting events. Anchor to more than $6 billion of reinvestment in a revitalized downtown Kansas City, the award winning venue has welcomed more than 9 million guests attending over 950 events. Having exceeded attendance and financial projections in each year since opening in 2007, Sprint Center is a unique public/private partnership between AEG and the City of Kansas City, Missouri. Job Summary: Account Executive is responsible for all sales of premium seating ticket products at the Sprint Center or any AEG event. Products to sell include, but are not limited to, Founders Club Memberships, Annual Suite Leases, Event Suites and special "one-time" events. Essential Duties: Execute effective corporate sales calls and presentations promoting the purchase of premium seating products in order to meet established sales objectives. Proactively solicit and follow up on any personal sales leads under the guidelines established by supervisors. Maintain and produce on a regular basis accurate reports regarding sales, appointments and account maintenance. Work in conjunction with the sales team to achieve department sales and service objectives. Participate in events, promotions, client entertainment and other activities as required. Work closely with the Premium Ticket Operations and Premium Seating Services departments to ensure inventory integrity and high levels of service for ticket purchasers. Required Qualifications (Job Knowledge, Skills, and Education): A minimum education level of: High School Diploma or its equivalency (BA/BS Degree Preferred) A minimum of 1--2 years related work experience Exposure to sales, and/or sports management. Polished presentation skills, with an ability to think and react to situations quickly and confidently. Must be assertive, persistent, proactive, and results-oriented. Ability to consistently re-prioritize based on sales needs. While aiming to succeed personally, must be able to support a team environment and adhere to all department guidelines. Excellent verbal/written communication skills. Superior customer service skills. Ability to work days/nights/weekend and or holidays as required. Strong organizational skills. Ability to multi-task effectively and work under extremely tight deadlines. A strong work ethic with the ability to work with equally strong personalities. Proficient with computer and other office productivity machinery constantly throughout the day. Ability to remain in a stationary position for extended periods of time. Ability to move about venue efficiently during events. Preferred Qualifications (if applicable): College degree in Business Management, Marketing or equivalent related experience highly preferred Minimum 1-year experience in direct sales or client account management Premium Seat selling experience Established business contacts and experience in Kansas City metro region AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description. EOE
AEG Kansas City, MO, USA
Mar 13, 2019
Full time
Job Summary: As a member of Sprint Center's Communications & Marketing Team, this position will promote and sell group tickets (typically 15 or more) to selected family shows and other special events at Sprint Center. The ideal candidate is highly motivated, knowledgeable in sports and entertainment and a self-starter.Group Sales Representatives (also referred to as Account Executives) are responsible for revenue goals for each event and cumulative annual revenue goals by identifying and soliciting new business through internet research, client referrals, cold calling, prospecting, lead generation and networking. Typical targets include company employee outings, scout groups, alumni organizations, church groups, youth organizations, country clubs and community groups. This role will also have associated administrative tasks and reporting responsibilities. Essential Duties: Sell tickets to groups for selected family shows and other special events. Develop and implement sales plan for family shows and selected events under the direction of the Director of Group Sales. Create and implement sales related collateral pieces. Provide sales reports and customer relationship status updates on a daily and weekly basis as required. Perform event day responsibilities as required (such as, providing customer service to group accounts, promoting group ticket sales, manning an information booth, distributing collateral pieces, etc.). Perform other duties and responsibilities as assigned. Required Qualifications (Job Knowledge, Skills, and Education): A minimum education level of: High School Diploma or its equivalency (BA/BS Degree Preferred) Minimum years of related work experience: 1-2 Polished presentation skills, with an ability to think and react to situations quickly and confidently. Must be assertive, persistent, proactive, and results-oriented. Ability to consistently re-prioritize based on sales needs. While aiming to succeed personally, must be able to support a team environment and adhere to all department guidelines. Excellent verbal/written communication skills. Superior customer service skills. Ability to handle a high volume of inbound and outbound phone calls. Ability to work days/nights/weekend and or holidays as required. Strong organizational skills. Ability to multi-task effectively and work under extremely tight deadlines. A strong work ethic with the ability to work with equally strong personalities. Proficient with computer and other office productivity machinery constantly throughout the day. Ability to remain in a stationary position for extended periods of time. Ability to move about venue efficiently during events. Preferred Qualifications (if applicable): Experience in direct sales or client account management Proficiency of the AXS Ticketing Platform Ticket Sales experience in the sports and entertainment industry Demonstrate proven success in driving ticket sales revenue Additional Comments: AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description. EOE
AEG Honolulu, HI, USA
Mar 11, 2019
Full time
Position Summary: Provides administrative assistance and sales coordination support to Sales and Marketing Directors/ Managers, as required, to ensure company goals and strategies are carried out efficiently, effectively and accurately. Essential Functions: ATTAIN ESTABLISHED ROOM NIGHT, REVENUE AND/OR NUMBER OF EVENTS GOALS Manage and prospect accounts within a designated geographical region and/or specific market segment as assigned by the General Manager and/or VP Sales. Solicit past, existing and potential accounts through personal sales calls, site inspections, customer targeted events/initiatives, telephone solicitation and written/oral communications. Direct and manage all group sales activities in their respective market segment/region to achieve budgeted individual and team room night and revenue goals. Work with various internal and external programs to create strategies to secure future corporate citywide group business. Accountable for established goals that are determined/renewed on an annual basis. Maintain knowledge of market, competition and account prospects to be added to the account portfolio. MANAGE STAFF: Responsible for hiring and disciplinary action decisions. Conducts performance evaluations of staff. Report violations to company and/or department policies to Manager, upper management and/or Human Resources. Schedule meetings accordingly to review staff performance and discuss necessary action(s). Review and/approve payroll/timesheets and/or paid time off request for respective staff. Provide the leadership to develop and mentor department staff with goal of providing exceptional service for clients. OTHER DUTIES: Participate in sales meetings, sales strategy meetings, pre-convention meetings, training and other sales-related meetings, as required. Attend trade shows, industry events and/or meetings determined to impact direct sales to the Hawaii Convention Center. Required Qualifications: A minimum education level of: BA/BS Degree (4-year) (Advanced Degree Preferred) Area of Study : Business or Marketing A minimum of 7-10 years of related work experience. Must read, write and speak Japanese. Experience selling a Convention Center, collaborating with a city and/or state visitor's bureau, hotel partners etc. Strong knowledge of the Convention Center industry; sales and/or marketing experience in the Travel/Tourism industry. Ability to make presentations to company management and clients. Excellent customer service skills working with diverse backgrounds. Excellent knowledge of computer operations (Microsoft Office 365). Requires strong listening and communication skills (both oral and written) Skilled at establishing and maintaining cooperative and productive work relationships with clients, vendors, and staff. Ability to work under pressure; meeting deadlines, working with confidential information. Requires excellent organizational and time management abilities; attention to detail; managing multiple priorities and working independently. Demonstrated independent thinking and problem solving skills. Must possess and exude a positive, team-oriented attitude. Ability to multi-task in a fast-paced environment and prioritize projects / tasks while remaining productive and professional. Self-starter with a willingness and enthusiasm for taking on additional responsibility. Due to the cyclical nature of the entertainment industry, employees may be required to work varying schedules to reflect the business needs of the company. Must work harmoniously in a team setting exhibiting the "Aloha Spirit" to fellow workers, guests, clients and the community so as to provide exceptional customer service while demonstrating behaviors that reflect AEG / Hawai'i Convention Center's vision, mission statement and values. Travel (if applicable): 25% AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.