San Francisco, CA, USA
Position Summary: The Manager Operations will oversee operations and perform management functions at venues and events throughout the region. The Manager Operations will be responsible for day-to-day operations; marketing shows, working with the General Manager to ensure all event needs are met, and working with the production team to advance the shows at their assigned venue ensuring the artist contract is properly fulfilled within the show budget. This position will work closely with staff to provide a high-level customer service to ensure a friendly, safe environment at all events, and work with operations team on developing policies and procedures, assist with planning and cost estimates. Additionally, the Manager Operations will handle daily administration, oversee equipment and supplies inventory, and provide input on venue improvements. Essential Functions: Responsible for project managing shows. In constant contact with client or tour managers to make sure all needs of the show are met, addressed and resolved; review artist contracts related to production, merchandise, ticketing, and rider requirements Work closely with operations team on developing policies and procedures, assisting in operations planning and cost estimates, and overseeing staff for assigned venues and projects. Ensure a high level of customer service, oversee day of show operations at venue. Manage backstage area of venue ensuring artist hospitality needs are met, this includes preparing greenrooms and being a resource to artists and their crew to answer any questions they may have. Responsible for the day-to-day office administrative work including staff schedules, timekeeping, hiring, supervising and monitoring of staff performance. Work with staff to create a friendly, safe environment at all events through proper training. Ensure all events have adequate equipment and supplies to function properly. Work with members of the operations team to procure these items at the most competitive price. Negotiate vendor contracts and maintain good working relationship with vendors. Engage in venue improvements and capital projects by providing recommendations for improvements and working with management team to obtain bids, develop ROI (Return on Investment) analyses, and oversee projects to completion. Ensure venue is ready for opening and reporting any maintenance/supply needs to GM. Responsible for day of show settlement, prepare invoices and handle payroll discrepancies. Required Qualifications: A minimum education level of: Bachelor of Arts/Sciences Degree (4-year) in Business Management or related field 3-5 years of related work experience Previous experience managing private and concert events Experience in venue and events operation, tours, including artist communication and settlements Computer savvy and proficient in MS Word, Excel, Outlook Strong written and verbal communication skills Previous management experience and strong leadership skills Strong organizational/ project management skills with the ability to multitask and prioritize work load Ability to work flexible schedule including nights, weekends, and holidays Music industry and live music experience preferred AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
Position Summary: The primary focus of this position is to sell LA Galaxy group tickets to organizations within the Southern California area. In addition, will also sell LA Galaxy season tickets, mini plans, and other packages. Account Executives are provided with some leads, but are also responsible for seeking new business through web research, networking mixers, client referrals, and cold-calling, etc. Essential Duties: Sell LA Galaxy group tickets to organizations with the Southern California area. In addition, participate in selling LA Galaxy full season seats/packages, partial plans, luxury seating, kicks for kids, and other special events. Maintain a minimum daily average of 40 outbound calls - volume maybe increased or decreased based upon the time of year and needs of the organization. Meet or exceed weekly, monthly, and annual sales goals and activity requirements. Generate new group sales by targeting and developing relationships with Non-Profits, Schools, Churches and other organizations within Southern California. Responsible for servicing, renewing, up-selling, and cross-selling current group accounts. Build theme night and group sales business plans. Service all clients in accordance with ticket sales department service guidelines. Full participation in extensive inbound/outbound call campaigns including meeting large new outbound call requirements. Generate maximum revenue using all sales methods including face-to-face appointments, stadium tours, territory prospecting, and networking. Perform "game day" responsibilities, including entertaining clients and prospects, working ticket sales booths, and fulfillment of large group event partnerships. Attend team, community, and other events for purpose of maximizing sales opportunities. Coordinate with other departments to organize events that generate group ticket sales. Assist with creative development for production of sales materials including flyers, brochures, and other support material. Keep records and provide reporting of sales functions to supervisor(s). Required Qualifications: A minimum education level of: High School Diploma or its equivalency (BA/BS Degree Preferred) A minimum of 1-2 years of related work experience High proficiency in Microsoft Word, Microsoft Excel, Internet use, and other basic computer usage. Highly motivated, naturally assertive, with a positive attitude. Familiarity with basic tenets of sales and customer service (sports industry-specific a plus) Exemplary self-discipline, professionalism, pride and work ethic. Outstanding listening, written, and verbal communication skills. Committed to personal integrity and team oriented. Detail oriented with ability to multi-task effectively and work with a sense of urgency in a fast-paced environment. Excellent organizational and time management skills. Creative with ability to see ideas through to successful execution. Enthusiasm for and/or experience in professional sports sales and/or service. Understand importance of compliance with organizational policies. Flexible hours required: working evenings/nights, weekends and holidays. Maintain a neat, clean and professional appearance while at work. Business attire in office and during events. Employees may be required to wear Galaxy attire (to be provided) when representing the Galaxy in public. Preferred Qualifications: Sales experience preferred, sports sales experience a plus. Bilingual in English and Spanish a plus. Experience and training in Outbox, Microsoft CRM, or other Customer Relations Management system. AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.