Description: Job Summary: Assist in supporting Dynex automated ELISA systems, its associated software and applications by providing technical support and system upgrades via telephone, email and traveling to customer site as needed. Perform training classes for customers, distributors and Dynex personnel. Essential Functions: This position will train to become the expert in the service and operations of Dynex automated ELISA Processing Systems. Perform help desk duties by providing technical support and trouble-shooting directly to end users via telephone and email, and occasionally on-site for all Dynex products, taking the appropriate actions to satisfy customers and resolve the issues. Follow-up technical assistance to ensure customer satisfaction with solutions to problems and complete all required follow-up documentation. Support internal customers such as field service engineers, sales and marketing representatives via dispatch, technical troubleshooting, spare parts shipments and document creation & review. Create and edit Technical Bulletins, operators manuals, engineer support material, training documents, site visit reports and other documents as required. Assist in the development of training programs; perform product demonstrations in-house and in the field as required. Document customer complaints and records according to QA procedures. Serve as product expert and customer advocate on cross-functional product development teams, and work with Engineering, QC and other departments to assist in complaint investigations. Support marketing and sales objectives as new marketing/sales opportunities arise (i.e., surveys, etc.). Adhere to Dynex and QA policies & procedures. Maintain customer/client databases. Attend trade shows as required. Supervisory Responsibilities: None. . Requirements: Success Factors: Ability to work independently and prioritize multiple tasks from multiple sources with little direction. Dependable and highly organized. Willing to take on and resolve a variety of tasks. The individual must possess excellent written and verbal communications skills. Minimum Qualifications / Education: B.S. Degree in an engineering, technical or biological field required. Previous experience with lab analyzers, lab equipment, and working with ELISA assays is preferred. Previous experience providing technical customer support or 1 to 3 years in a clinical lab setting is also highly desirable. Computer Skills: Proficient in CRM/service software, MS Office and Outlook. Work Environment: Shift hours between 11:00am-8:00pm EST to satisfy customer needs. Usual laboratory conditions with one degree added for contacts with chemicals and biologicals. National and some global travel up to 25%. Physical Requirements: Must be able to meet National Institute for Occupational Safety & Health (NIOSH) Standards. DYNEX Technologies, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law. DYNEX Technologies provides medical, dental, life and disability insurance, Section 125, 401(k), flexible schedules, educational assistance and a great work environment!
Feb 14, 2020
Full time
Description: Job Summary: Assist in supporting Dynex automated ELISA systems, its associated software and applications by providing technical support and system upgrades via telephone, email and traveling to customer site as needed. Perform training classes for customers, distributors and Dynex personnel. Essential Functions: This position will train to become the expert in the service and operations of Dynex automated ELISA Processing Systems. Perform help desk duties by providing technical support and trouble-shooting directly to end users via telephone and email, and occasionally on-site for all Dynex products, taking the appropriate actions to satisfy customers and resolve the issues. Follow-up technical assistance to ensure customer satisfaction with solutions to problems and complete all required follow-up documentation. Support internal customers such as field service engineers, sales and marketing representatives via dispatch, technical troubleshooting, spare parts shipments and document creation & review. Create and edit Technical Bulletins, operators manuals, engineer support material, training documents, site visit reports and other documents as required. Assist in the development of training programs; perform product demonstrations in-house and in the field as required. Document customer complaints and records according to QA procedures. Serve as product expert and customer advocate on cross-functional product development teams, and work with Engineering, QC and other departments to assist in complaint investigations. Support marketing and sales objectives as new marketing/sales opportunities arise (i.e., surveys, etc.). Adhere to Dynex and QA policies & procedures. Maintain customer/client databases. Attend trade shows as required. Supervisory Responsibilities: None. . Requirements: Success Factors: Ability to work independently and prioritize multiple tasks from multiple sources with little direction. Dependable and highly organized. Willing to take on and resolve a variety of tasks. The individual must possess excellent written and verbal communications skills. Minimum Qualifications / Education: B.S. Degree in an engineering, technical or biological field required. Previous experience with lab analyzers, lab equipment, and working with ELISA assays is preferred. Previous experience providing technical customer support or 1 to 3 years in a clinical lab setting is also highly desirable. Computer Skills: Proficient in CRM/service software, MS Office and Outlook. Work Environment: Shift hours between 11:00am-8:00pm EST to satisfy customer needs. Usual laboratory conditions with one degree added for contacts with chemicals and biologicals. National and some global travel up to 25%. Physical Requirements: Must be able to meet National Institute for Occupational Safety & Health (NIOSH) Standards. DYNEX Technologies, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law. DYNEX Technologies provides medical, dental, life and disability insurance, Section 125, 401(k), flexible schedules, educational assistance and a great work environment!
Description: Job Summary: Lead an Assay Applications Team that will be responsible for evaluating, demonstrating feasibility and developing new Multiplier assay panels, in conjunction with industry and academic partners. Essential Functions: Work with internal development team and external partners to establish Multiplier feasibility data. Support technology transfer to partners. Support transfer of assays to internal development teams. Develop assays for purposes of providing Laboratory Developed Tests (LDTs). Work with instrument development group to establish complete systems for the market. Identify potential clinical areas, targets and partners to expand the panel menu for the Multiplier family of systems. Assist in general business development efforts in gathering information from key potential customers regarding current and new opportunities for the Multiplier product menu. Assure that laboratory facilities are established and maintained to highest levels of safety and scientific quality. Write peer-reviewed papers, abstracts, white papers, etc. Attend and present at scientific conferences as necessary. Travel to partner sites and other Dynex R & D and corporate sites for collaboration and partner enablement as necessary. Manage departmental expenses and resources. Other duties as assigned. Supervisory Responsibilities: Up to 15 people. . Requirements: Minimum Qualifications / Education: Masters Degree or Ph.D. in relevant Life Science discipline preferred, bachelors degree required, and at least 10 years in a senior scientific management role in a business industry setting. Experience in reagent development and optimization, assay protocol optimization, developing and optimizing multiplexed immunoassays, application of manual assays to automated instrumentation. Familiarity with design control principles and the regulatory aspects of developing multiplexed immunoassays. Computer Skills: Proficient in MS Office and other product development and program management SW tools. Work Environment: Headquarters office and laboratory site; travel to Dynex R & D and global sites as necessary, travel to partner and collaborator sites as necessary. Physical Requirements: Must be able to meet National Institute for Occupational Safety & Health (NIOSH) Standards. DYNEX Technologies, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law. DYNEX Technologies provides medical, dental, life and disability insurance, Section 125, 401(k), flexible schedules, educational assistance and a great work environment!
Feb 14, 2020
Full time
Description: Job Summary: Lead an Assay Applications Team that will be responsible for evaluating, demonstrating feasibility and developing new Multiplier assay panels, in conjunction with industry and academic partners. Essential Functions: Work with internal development team and external partners to establish Multiplier feasibility data. Support technology transfer to partners. Support transfer of assays to internal development teams. Develop assays for purposes of providing Laboratory Developed Tests (LDTs). Work with instrument development group to establish complete systems for the market. Identify potential clinical areas, targets and partners to expand the panel menu for the Multiplier family of systems. Assist in general business development efforts in gathering information from key potential customers regarding current and new opportunities for the Multiplier product menu. Assure that laboratory facilities are established and maintained to highest levels of safety and scientific quality. Write peer-reviewed papers, abstracts, white papers, etc. Attend and present at scientific conferences as necessary. Travel to partner sites and other Dynex R & D and corporate sites for collaboration and partner enablement as necessary. Manage departmental expenses and resources. Other duties as assigned. Supervisory Responsibilities: Up to 15 people. . Requirements: Minimum Qualifications / Education: Masters Degree or Ph.D. in relevant Life Science discipline preferred, bachelors degree required, and at least 10 years in a senior scientific management role in a business industry setting. Experience in reagent development and optimization, assay protocol optimization, developing and optimizing multiplexed immunoassays, application of manual assays to automated instrumentation. Familiarity with design control principles and the regulatory aspects of developing multiplexed immunoassays. Computer Skills: Proficient in MS Office and other product development and program management SW tools. Work Environment: Headquarters office and laboratory site; travel to Dynex R & D and global sites as necessary, travel to partner and collaborator sites as necessary. Physical Requirements: Must be able to meet National Institute for Occupational Safety & Health (NIOSH) Standards. DYNEX Technologies, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law. DYNEX Technologies provides medical, dental, life and disability insurance, Section 125, 401(k), flexible schedules, educational assistance and a great work environment!
Description: Job Summary: Build electro-mechanical assemblies following released procedures and perform production tests and minor trouble shooting to a variety of finished assemblies and assembled instruments. Essential Functions: Perform diversified electro-mechanical assembly operations which include building mechanical, electrical and module assemblies following Good Manufacturing Practices. Work involves, following releases assembly and pretest procedures, building sub-assemblies having varied components, wiring cabling and harness configurations; mounting sub-assemblies into instrument cases and attaching various electro-mechanical components. Build mechanical assemblies of various types which involves assembling component parts and sub-assemblies; mounting sub-assemblies and units such as sensors, electrical components, cable assemblies, printed circuit boards, hardware, wiring, plates, pumps, valves, and similar items onto base plates, and installing various harness assemblies to final instruments/subunits. Instrument pretest using preparatory software and inspect equipment. Read assembly and test procedures. Fill out, sign and date all assembly documentation, (travelers, test summary sheets, Non-Conforming Materials, etc.). Review assembly procedures as required and suggest changes through the appropriate process. Follow all implemented Lean Manufacturing Techniques and Barcoding process. Regular and reliable attendance. Perform other work related duties as assigned. Supervisory Responsibilities: None . Requirements: Success Factors: Ability to work independently with little direction. Dependable and attention to details oriented. Able to prioritize multiple tasks from multiple sources. Highly organized. Willing to take on a variety of tasks. Minimum Qualifications / Education: High School diploma or educational equivalent sufficient to demonstrate required competencies; Ability to work in a controlled manufacturing environment. Computer Skills: Ability to use Microsoft Office (Excel, Word, Access. Outlook - basic level) and to learn to use preparatory software. Basic knowledge of networking (logging, searching, saving test data into a specific network folder). Ability to use Inventory and Manufacturing Barcoding system, using workstations and fixed barcode scanners. All applicants will be subject to a basic tests during the interview. Work Environment: Manufacturing Floor. Physical Requirements: Must be able to meet National Institute for Occupational Safety & Health (NIOSH) Standards. DYNEX Technologies, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law. DYNEX Technologies provides medical, dental, life and disability insurance, Section 125, 401(k), flexible schedules, educational assistance and a great work environment!
Feb 14, 2020
Full time
Description: Job Summary: Build electro-mechanical assemblies following released procedures and perform production tests and minor trouble shooting to a variety of finished assemblies and assembled instruments. Essential Functions: Perform diversified electro-mechanical assembly operations which include building mechanical, electrical and module assemblies following Good Manufacturing Practices. Work involves, following releases assembly and pretest procedures, building sub-assemblies having varied components, wiring cabling and harness configurations; mounting sub-assemblies into instrument cases and attaching various electro-mechanical components. Build mechanical assemblies of various types which involves assembling component parts and sub-assemblies; mounting sub-assemblies and units such as sensors, electrical components, cable assemblies, printed circuit boards, hardware, wiring, plates, pumps, valves, and similar items onto base plates, and installing various harness assemblies to final instruments/subunits. Instrument pretest using preparatory software and inspect equipment. Read assembly and test procedures. Fill out, sign and date all assembly documentation, (travelers, test summary sheets, Non-Conforming Materials, etc.). Review assembly procedures as required and suggest changes through the appropriate process. Follow all implemented Lean Manufacturing Techniques and Barcoding process. Regular and reliable attendance. Perform other work related duties as assigned. Supervisory Responsibilities: None . Requirements: Success Factors: Ability to work independently with little direction. Dependable and attention to details oriented. Able to prioritize multiple tasks from multiple sources. Highly organized. Willing to take on a variety of tasks. Minimum Qualifications / Education: High School diploma or educational equivalent sufficient to demonstrate required competencies; Ability to work in a controlled manufacturing environment. Computer Skills: Ability to use Microsoft Office (Excel, Word, Access. Outlook - basic level) and to learn to use preparatory software. Basic knowledge of networking (logging, searching, saving test data into a specific network folder). Ability to use Inventory and Manufacturing Barcoding system, using workstations and fixed barcode scanners. All applicants will be subject to a basic tests during the interview. Work Environment: Manufacturing Floor. Physical Requirements: Must be able to meet National Institute for Occupational Safety & Health (NIOSH) Standards. DYNEX Technologies, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law. DYNEX Technologies provides medical, dental, life and disability insurance, Section 125, 401(k), flexible schedules, educational assistance and a great work environment!
Description: Job Summary: The Business Development Manager (BDM) is responsible for the direct sales of the Companys products. This position covers the Central US territory promoting and selling the Companys automated microplate analyzers. Prospect for new accounts in territory as well as monitor and support exiting accounts. Interact with sales and marketing team and report regularly to the Director of Sales and Marketing. Responsible for developing, selling, and protecting accounts within the territory. Responsibilities: Finds and cultivates new customers. Effectively manages real time sales funnels using company CRM. Communicates information about the Companys products and services. The art of consultative selling with a good balance of strong listening and presentation skills to advance the commercial relationship. Services the customer including consulting on their problems, educating about new products, providing in-service support and piloting financing options where necessary (leasing, etc.) Product expert who can illustrate the key features & benefits of the products in context with identified customer needs. Carries out market research and intelligence work and report pertinent information to Sales Manager in a timely manner. Manages all administrative duties in a timely and efficient manner to insure best business practices are followed. Works closely with other sales representatives and in-house sales, marketing and technical service departments. Autonomous contributor as well. Balanced attention to new business and maintenance of core base business. Proven planner who can manage a pipeline effectively. Travel to company events and tradeshows (may include weekends). Other duties as assigned. Supervisory Responsibilities: None. . Requirements: Success Factors: Proactive and self-directed with the ability to tap into both their analytical and creative sides to close new customers. The key focus of this position is on direct capital instrument sales. Must be able to target new opportunities, forecast new sales and close new customers with strategic focus. Experienced capital equipment sales professional with the ability to increase market share and profitability. Needs to interact directly with senior leadership and internal and external customers. Must have analytical skills to monitor and assess current division opportunities. Minimum Qualifications/Education: Bachelors degree and 7+years of relevant clinical diagnostic sales experience, capital instrument sales experience, ELISA reagent sales experience is a plus. Skills and Competencies: Must possess technical skills in clinical diagnostics, life science or biology and key understanding of ELISA technology and microplate methodology. Proficient in presenting and discussing the technical aspects of instrumentation. Understanding of the Clinical Laboratory organizational structure of Hospitals and Ref labs. Possess the ability to handle complex and often competing priorities in environment of continuous change. Ideal candidate must be able to resolve conflict effectively and have good customer management skills. Computer Skills: Proficient in CRM-Salesforce.com, Word, Excel, Power Point and Outlook. Work Environment: Field/main office/laboratory conditions. Considerable travel (75%) Physical Requirements: Must be able to meet National Institute for Occupational Safety & Health (NIOSH) Standards. DYNEX Technologies, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law. DYNEX Technologies provides medical, dental, life and disability insurance, Section 125, 401(k), flexible schedules, educational assistance and a great work environment! Visit our website .
Feb 14, 2020
Full time
Description: Job Summary: The Business Development Manager (BDM) is responsible for the direct sales of the Companys products. This position covers the Central US territory promoting and selling the Companys automated microplate analyzers. Prospect for new accounts in territory as well as monitor and support exiting accounts. Interact with sales and marketing team and report regularly to the Director of Sales and Marketing. Responsible for developing, selling, and protecting accounts within the territory. Responsibilities: Finds and cultivates new customers. Effectively manages real time sales funnels using company CRM. Communicates information about the Companys products and services. The art of consultative selling with a good balance of strong listening and presentation skills to advance the commercial relationship. Services the customer including consulting on their problems, educating about new products, providing in-service support and piloting financing options where necessary (leasing, etc.) Product expert who can illustrate the key features & benefits of the products in context with identified customer needs. Carries out market research and intelligence work and report pertinent information to Sales Manager in a timely manner. Manages all administrative duties in a timely and efficient manner to insure best business practices are followed. Works closely with other sales representatives and in-house sales, marketing and technical service departments. Autonomous contributor as well. Balanced attention to new business and maintenance of core base business. Proven planner who can manage a pipeline effectively. Travel to company events and tradeshows (may include weekends). Other duties as assigned. Supervisory Responsibilities: None. . Requirements: Success Factors: Proactive and self-directed with the ability to tap into both their analytical and creative sides to close new customers. The key focus of this position is on direct capital instrument sales. Must be able to target new opportunities, forecast new sales and close new customers with strategic focus. Experienced capital equipment sales professional with the ability to increase market share and profitability. Needs to interact directly with senior leadership and internal and external customers. Must have analytical skills to monitor and assess current division opportunities. Minimum Qualifications/Education: Bachelors degree and 7+years of relevant clinical diagnostic sales experience, capital instrument sales experience, ELISA reagent sales experience is a plus. Skills and Competencies: Must possess technical skills in clinical diagnostics, life science or biology and key understanding of ELISA technology and microplate methodology. Proficient in presenting and discussing the technical aspects of instrumentation. Understanding of the Clinical Laboratory organizational structure of Hospitals and Ref labs. Possess the ability to handle complex and often competing priorities in environment of continuous change. Ideal candidate must be able to resolve conflict effectively and have good customer management skills. Computer Skills: Proficient in CRM-Salesforce.com, Word, Excel, Power Point and Outlook. Work Environment: Field/main office/laboratory conditions. Considerable travel (75%) Physical Requirements: Must be able to meet National Institute for Occupational Safety & Health (NIOSH) Standards. DYNEX Technologies, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law. DYNEX Technologies provides medical, dental, life and disability insurance, Section 125, 401(k), flexible schedules, educational assistance and a great work environment! Visit our website .
Description: Job Summary: The Field Service Engineer (FSE) Chantilly, VA is a multifunctional role reporting to the Director of Field Service. The FSE is assigned a geographic territory with responsibility to install, repair, and maintain DYNEX proprietary automated ELISA and Multiplexing systems by providing technical support onsite, via telephone or e-mail. This role will ensure delivery of service level commitments for assigned customers to drive service contract retention, warranty conversions and customer satisfaction. As a customer-facing representative of DYNEX Technologies, the FSE always conveys professionalism and service excellence. Due to proximity to DYNEX Technologies Chantilly based headquarters, this role will also participate in projects related to new products service launch, system refurbishment program, and other special projects as needed and schedule allows. Essential Functions: •Provide service to customers through the installation, calibration, repair, training, and maintenance of DYNEX automated ELISA and Multiplexing systems via on-site support, phone or email. •Perform administrative duties including but not limited to: service activity documentation in CRM, submission of service reports to Customer and DYNEX, expense reporting, inventory counts, receipt/return of calibrated tools & equipment, etc. •Deliver on service level agreements for on-site repair response and on time PM completion. •Interface with company Sales Representatives, Technical Support, Customer Service and other departments to build and support comprehensive customer relationship management. •Maintain trunk stock inventory, test equipment, tools, computer, cell phone and technical data. Maintain clean and safe working environment at the customer site. •Manage assigned territory and customer relationships to maximize customer satisfaction, warranty conversions and service agreement renewals. •Display maturity and judgment in time management and expense control. •Promote and maintain good customer relations through high standards of ethical behavior, maturity, personal appearance and good judgment. •Performs after hours on-call duties. •Cross covers other regions as necessary. Supervisory Responsibilities: None. . Requirements: Success Factors: •Excellent written, verbal and interpersonal skills, with strong communication and impressive in personal demeanor. •Professional with strong technical acumen analytical with the ability to understand complex system operation and troubleshooting. •Organized, adaptable, with a sense of urgency and ability to manage multiple priorities, meeting deadlines while maintaining composure and professionalism. •Adept at building strong relationships with all internal and field associates. •Efficient with time management and service call handling productivity. •Ability to work independently with little direction and dependable. Minimum Qualifications / Education: •AS degree in electronics, engineering, or other technology; or equivalent military technical training. •3+ years of field service, customer support, technical support or similar customer-facing experience. •Previous experience with sophisticated, complex and/or scientific laboratory equipment desirable. •Valid drivers license and ability to drive daily. Computer Skills: Microsoft Office software, advanced ability in Excel. CRM documentation experience ie. Salesforce or similar systems. Work Environment: •Frequent overnight travel >75% often with short notice by automobile and air. •Occasional international travel may be required. •Field/main office/laboratory conditions, exposure to chemicals and biologicals. •Must follow laboratory and electrical safety practices when working at customer sites. •Must be able to read and understand technical engineering documentation. Physical Requirements: •Must be able to meet National Institute for Occupational Safety & Health (NIOSH) Standards. •Frequently required to push, pull and lift up to 50 lbs. •Regularly stands for 6-8 hours a day; frequently kneels, walks, and carries objects; occasionally sits; works on a computer for up to 3 hours a day. •Manual dexterity to work with hand tools and electro-mechanical components. DYNEX Technologies, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law. DYNEX Technologies provides medical, dental, life and disability insurance, Section 125, 401(k), flexible schedules, educational assistance and a great work environment!
Feb 14, 2020
Full time
Description: Job Summary: The Field Service Engineer (FSE) Chantilly, VA is a multifunctional role reporting to the Director of Field Service. The FSE is assigned a geographic territory with responsibility to install, repair, and maintain DYNEX proprietary automated ELISA and Multiplexing systems by providing technical support onsite, via telephone or e-mail. This role will ensure delivery of service level commitments for assigned customers to drive service contract retention, warranty conversions and customer satisfaction. As a customer-facing representative of DYNEX Technologies, the FSE always conveys professionalism and service excellence. Due to proximity to DYNEX Technologies Chantilly based headquarters, this role will also participate in projects related to new products service launch, system refurbishment program, and other special projects as needed and schedule allows. Essential Functions: •Provide service to customers through the installation, calibration, repair, training, and maintenance of DYNEX automated ELISA and Multiplexing systems via on-site support, phone or email. •Perform administrative duties including but not limited to: service activity documentation in CRM, submission of service reports to Customer and DYNEX, expense reporting, inventory counts, receipt/return of calibrated tools & equipment, etc. •Deliver on service level agreements for on-site repair response and on time PM completion. •Interface with company Sales Representatives, Technical Support, Customer Service and other departments to build and support comprehensive customer relationship management. •Maintain trunk stock inventory, test equipment, tools, computer, cell phone and technical data. Maintain clean and safe working environment at the customer site. •Manage assigned territory and customer relationships to maximize customer satisfaction, warranty conversions and service agreement renewals. •Display maturity and judgment in time management and expense control. •Promote and maintain good customer relations through high standards of ethical behavior, maturity, personal appearance and good judgment. •Performs after hours on-call duties. •Cross covers other regions as necessary. Supervisory Responsibilities: None. . Requirements: Success Factors: •Excellent written, verbal and interpersonal skills, with strong communication and impressive in personal demeanor. •Professional with strong technical acumen analytical with the ability to understand complex system operation and troubleshooting. •Organized, adaptable, with a sense of urgency and ability to manage multiple priorities, meeting deadlines while maintaining composure and professionalism. •Adept at building strong relationships with all internal and field associates. •Efficient with time management and service call handling productivity. •Ability to work independently with little direction and dependable. Minimum Qualifications / Education: •AS degree in electronics, engineering, or other technology; or equivalent military technical training. •3+ years of field service, customer support, technical support or similar customer-facing experience. •Previous experience with sophisticated, complex and/or scientific laboratory equipment desirable. •Valid drivers license and ability to drive daily. Computer Skills: Microsoft Office software, advanced ability in Excel. CRM documentation experience ie. Salesforce or similar systems. Work Environment: •Frequent overnight travel >75% often with short notice by automobile and air. •Occasional international travel may be required. •Field/main office/laboratory conditions, exposure to chemicals and biologicals. •Must follow laboratory and electrical safety practices when working at customer sites. •Must be able to read and understand technical engineering documentation. Physical Requirements: •Must be able to meet National Institute for Occupational Safety & Health (NIOSH) Standards. •Frequently required to push, pull and lift up to 50 lbs. •Regularly stands for 6-8 hours a day; frequently kneels, walks, and carries objects; occasionally sits; works on a computer for up to 3 hours a day. •Manual dexterity to work with hand tools and electro-mechanical components. DYNEX Technologies, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law. DYNEX Technologies provides medical, dental, life and disability insurance, Section 125, 401(k), flexible schedules, educational assistance and a great work environment!
