MGM Resorts International Las Vegas, NV, USA
May 01, 2019Full time
Location: Las Vegas, NevadaJob Description Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race . Maintains detailed knowledge of menu items as well as wine lists served including ingredients, preparation, and sourcing. Monitors accuracy of orders and overall dining experience. Anticipates guests' needs, responds promptly and acknowledges all guests, however busy Transports tables and trays from Room Service area to guest rooms, ensuring all standards of food presentation are maintained and that no spillage occurs. Monitors and maintains cleanliness, sanitation and organization of all service areas, guest rooms and guest corridors. Adheres to all responsible alcohol serving requirements as dictated by the state; requests identification from guest ordering alcohol when legal age is questionable. Attends training sessions and retains knowledge covered therein. Maintains complete knowledge of and complies with all departmental policies, procedures, and standards. Maintains complete knowledge of correct maintenance and use of equipment. Maintains positive guest relations at all times. Is familiar with all Hotel services, features, local attractions and activities to respond to guest inquiries accurately. Resolves guest complaints ensuring guest satisfaction. Monitors and maintains cleanliness, sanitation and organization of assigned work areas. Maintains complete knowledge of all liquor brands, beers and non-alcoholic selections available in Room Service, the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list and guest room layout, locations and room numbers/names. Maintains knowledge of POS and manual systems. Ensures a sufficient supply of all silverware, glassware and chinaware for service. Prepares all cold food items (cereals, fruits, and salads). Checks cleanliness and condition of all equipment for use in Room Service area. Ensures all flowers and decorative items are fresh for guest use. Retrieves all food orders from kitchen and places them on the table and/or tray. Retrieves all alcoholic beverage items from bar and place them on the table and/or tray in accordance with the departmental standards. Enters the guest's room and places the table and/or tray by following the established departmental procedures. Serves the food items and beverages to the guest(s). Opens and serves wine and/or champagne bottles. Presents check(s) to guest for signature and payment, adhering to all payment procedures established by Accounting. Sets up and delivers amenities to designated rooms. Transports all tables and/or trays from guest rooms to Room Service area as assigned. Completes all closing reports as assigned. Preforms all other job related duties as requested. Required: At least 21 years of age. At least 3 years of experience as a food server in high volume room service environment or similar environment. Previous experience handling large and heavy trays. Ability to manage multiple tasks and remain calm in very high paced and stressful environment. Ability to work under pressure. Working knowledge of tableside service and extensive knowledge of wine and beverage service techniques. Working knowledge of all food and beverage functions. Excellent interpersonal service skills with a friendly and professional demeanor. Excellent customer service skills. Have interpersonal skills to deal effectively with all business contacts. Professional appearance and demeanor. Work varied shifts including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working in a similar resort setting. *This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.