At Bank of the West, our people are having a positive impact on the world. We're investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people's lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we're a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.Job Description SummaryResponsible for performing a variety of difficult/complex operational duties related to the processing and documentation of residential real estate loan products, including wealth loans, etc. Responsibilities may include loan documentation & processing, loan closing, loan documentation review, and other activities. Perform duties while providing a high level of customer service to internal and external customers and ensuring Service Level Agreement (SLA) turnaround times are met, while satisfying all internal and external regulatory requirements. Must have dual skill ability for first mortgage and home equity products. May also coordinate or review projects. Performs various functions on an assigned basis for special assignments or as relief basis for open positions, absence of regular staff, increase of workload and vacations. Works with the supervisors and managers to handle the more difficult and complex work assignments when needed. Maintains a working knowledge of standards, procedures, and technical operations in at least two functions within the business unit. Reviews problems requiring research and ensures resolution is done in an accurate and timely manner. Displays the ability to properly plan workday, including efficiency techniques and prioritizations, ensuring predefined timelines for turnaround are met. This role will monitor our 800# and mailbox with heavy responsibility via phone Other Job Duties May participate in department and/or business unit projects such as workflow or software testing. Performs other duties as assigned. QualificationsRequired Experience Requires advanced knowledge within a specific discipline typically gained through extensive work experience and/or education. Typically requires minimum of 7 years of Mortgage/Home Equity experience. May require vocational or technical education in addition to prior work experience. Education High School Diploma or GED Required Skills Thorough verbal and written communication skills. Typing of 40-45 WPM with knowledge of 10-key calculator, photocopier and fax machine. Maintains filing system. Math and analysis. PC proficiencies with Windows based software in Word, Outlook and Excel. Equal Employment Opportunity PolicyBank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.