Analyst, Governance Services

  • Computershare
  • Louisville, KY, USA
  • May 02, 2021
Full time Banking Finance

Job Description

At Computershare we invite you to share our vision and commitment to excellence in everything that we do. Our 12,000 people around the globe are entrepreneurial and innovative, serving 16,000 clients and customers with precision and reliability because they count on us to deliver, every time.
Computershare (ASX: CPU) is a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services.

Founded in 1978, Computershare is renowned for its expertise in high integrity data management, high volume transaction processing and reconciliations, payments and stakeholder engagement. Many of the world's leading organizations use us to streamline and maximize the value of relationships with their investors, employees, creditors and customers.

Computershare is represented in all major financial markets and has over 12,000 employees worldwide.

DIVERSITY IS A STRENGTH

Across our global team, we see diversity as a source of strength. The more perspectives we have, the better equipped we'll be to meet the demands of our diverse global customer base. We want every person who joins out team, every customer and every supplier to feel welcome. We are an Equal Opportunity Employer and believe in equality for everyone, regardless of age, national or ethnic origin, sex, gender identity or expression, race, color, religion, disability, sexual orientation, protected veteran status or other characteristics protected be applicable law. That applies throughout our company, around the world with no exceptions, regardless of differences. We will hire, develop, reward, promote and retain people purely on the basis of their talents, commitment, potential and the results they achieve. We will work hard to make sure everyone is included within our organization, removing barriers and obstacles to give everyone an equal opportunity to succeed.

OUR VALUES

Our key values - Certainty, Ingenuity and Advantage - drive everything we do: you can count on us to deliver with precision and reliability, every time. We look beyond today's problems to find tomorrow's solutions, focusing on finding new and better way to unlock your competitive edge and help you achieve your business goals.

A ROLE YOU WILL LOVE

Today's General Counsel, Corporate Secretaries, and legal departments are under mounting pressure to deal with increasing corporate compliance, governance, and reporting requirements, and as a result they are looking for partners who can provide a full suite of governance and company secretarial services. In response to this trend and feedback from our clients, we are growing our team of corporate governance professionals who will provide Computershare clients with a broad range of governance advisory and managed services to expand on and complement our existing Computershare Governance Services (CGS) technology solutions.

Primary Accountabilities

Reporting to the Manager - Governance Services, this new and exciting role will be responsible for leading global managed service engagements for multinational clients.

Project managing implementation of legal entity compliance, governance and restructuring activities around the world. Acting as the main point of contact for a portfolio of multinational clients and maintaining valued working relationships with key client contacts. Support business development activities and the on-boarding of new clients. Working closely with colleagues and third-party service providers across the Governance Services global network, ensuring operating protocols are adhered to and client service standards are consistently maintained. Managing client engagement scope, fee and billing arrangements, service levels and quality of deliverables. Support business management and operational matters, including resourcing, global network development, finance and risk management. Contribute to a variety of global projects, campaigns and initiatives as and when required. Keep abreast of both internal and external influences to help shape continuous growth and development of the global Governance Services business and service offering. Develop own professional competencies and skills through proactive personal development.

WHAT WE NEED FROM YOU

Functional knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Business Experience

Minimum of 2 years' relevant global legal entity management knowledge and experience gained within either professional services or industry. Previous client service and account management experience. Effective networking and communication skills, and the ability to influence and build effective relationships at all levels with clients and colleagues. Organized with expert project management knowledge and experience.

Problem Solving

The role requires attention to detail and some evaluative judgment based on best practice and previous experience. The role holder is expected to respond to and resolve problems by identifying and selecting solutions through the application of acquired technical experience, which will be guided by clear policy and procedure. Effective business, financial and risk management skills and the ability to think/act strategically and commercially while protecting the reputation of the company are critical.

Impact

The role will have a direct impact on the delivery of our agreed service levels with our customers. The quality of service provided will reflect on the effectiveness of the role holder, team and department.

Interpersonal Skills

The role will require developed communication skills to be able to provide clear verbal and/or written communications in response to client queries. Queries received will range from basic to intricate in complexity. The role holder may also require tact and diplomacy when dealing with challenging clients, complaints or sensitive issues. Where supporting continuous improvement or project related activity the role holder will need to clearly and effectively communicate across teams within same department.

KEY QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

Essential

4-year BS/BA degree or equivalent experience required

Preferred

Paralegal certificate from an ABA approved paralegal program or JD degree preferred

Travel

It is expected that this position may include travel up to 15% of the time. This is subject to change based on many factors, including business needs.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the environment is minimal

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, reach with hands and arms, and use hands to finger, handle, or feel. The employee may occasionally have reason to lift up to 10 pounds. The vision requirements include close and distant vision.

REWARDS AS UNIQUE AS YOU

A choice medical insurance plans designed to meet your needs Dental & Vision insurance Life & Disability insurance Flexible spending and health savings accounts Employee Stock Purchase Plan Paid time off - You'll accrue 3 weeks your first year! Nine Holidays $1,000 Employee Referral Program Wellness programs Matching 401(k) Tuition Reimbursement Banking and investments plans Rewards and recognition programs Employee discounts for wellness, auto & homeowners insurance, wireless service and more…