Receptionist - Jacksonville

  • Exela Technologies Inc.
  • Jacksonville, FL, USA
  • Oct 11, 2019
Full time Admin-Clerical

Job Description

About Exela

Exela Technologies, Inc. (Exela) is a location agnostic, global business process automation (BPA) leader combining industry-specific and industry-agnostic enterprise software and solutions with decades of experience. Our BPA suite of solutions are deployed in banking, healthcare, insurance and other industries to support mission critical environments. Exela is a leader in work flow automation, attended and un-attended cognitive automation, digital mail rooms, print communications, and payment processing with deployments across the globe.

Exela partners with customers to improve user experience and quality through operational efficiency. Exela serves over 3,700 customers across more than 50 countries, through a secure, cloud-enabled global delivery model. We are 22,000 employees strong across the Americas, Europe and Asia. Our customer list includes 60% of the Fortune® 100, along with many of the world's largest retail chains, banks, law firms, healthcare insurance payers and providers and telecom companies.

Why Exela?

A global, public company (Nasdaq: XELA), the people behind Exela are as important as the company itself. Our team's extensive experience across multiple industry verticals give us a better sense of our clients' needs. That begins with teams comprised of individuals from diverse backgrounds with different perspectives.

Join our global team as we create advancements in business process automation solutions that impact our client's mission-critical operations across the industries they serve. The diversity of our workforce and their inspiring ideas resonate throughout all that we do - don't just read about digital innovation, be part of the revolution!

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring:

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.

Job Description

Responsibilities include but are not limited to: Providing reception services, coverage and being the liaison for the scheduling and maintenance of conference duties. • Greet visitors, answer phones, and direct calls appropriately • Be well spoken, clear and patient with all interactions • Remain calm and professional in stressful situations • Follow documented procedures and other duties as mutually agreed • Enforce and handle security compliance standards regarding visitor's badges • Coordinate conference room reservations and room preparation • Maintain conference room standards as designated • Help resolve employee and customer concerns/issues • Lift large bundles of mail and make mail deliveries • Handle time-sensitive and confidential material • Perform duties and special requests as assigned by management and client • Participate in cross-training and be flexible to perform varying roles whenever necessary • Balance workload; provide guidance and direction to team • Serve as focal point for communication with customer and company personnel • Ensure operating and quality standards are met based on service objectives • Maintain accuracy of required reports, logs and measurements • Ensure the highest levels of customer care • Ensure adherence to business guidelines, safety & security procedures • Support financial results by minimizing site waste and rework • Dressing in professional attire • Perform other tasks as assigned Required Qualifications: • High School diploma or equivalent (GED) required • Minimum of 1 year customer service related experience required • Computer proficiency in email environments, MS Office, Outlook • Strong organizational and administrative skills required • Ability to communicate both verbally and written with customers and client personnel • Experience coordinating and designating work to employees • Ability to excel in a fast-paced, multi-tasking, team environment • Ability to effectively work independently and in a team environment • Ability to adhere and administer companies policies and procedures • Creative thinker • Outstanding work ethic • Target-driven • Enthusiastic and passionate • Sitting for long periods of time • Ability to meet attendance policy

EEO Statement:

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.