Senior IT Solution Owner

  • Brighthouse Financial, Inc.
  • Charlotte, NC, USA
  • Nov 21, 2019
Full time Banking Finance

Job Description

Brighthouse Financial is on a mission to help people achieve financial security. As one of the largest providers of annuities and life insurance in the U.S., we specialize in products designed to help people protect what they've earned and ensure it lasts. We are built on a foundation of experience and knowledge, which allows us to keep our promises and provide the value they deserve.

At Brighthouse Financial, we're fostering a culture where diverse backgrounds and experiences are celebrated, and different ideas are heard and respected. We believe that by creating an inclusive workplace, we're better able to attract and retain our talent, provide valuable solutions that meet the needs of our advisors and their clients, and deliver on our mission of helping more people achieve financial security. We're se eking passionate, high-performing team member to join us. Sound like you? Read on.

Role Value Proposition:
The Sr. Solution Owner is responsible for the following:
  • Manages complex cross departmental or enterprise wide projects / programs supporting business capabilities for external facing consumers (advisors and customers)
  • Functional oversight and matrix management
  • Manages the relationship of vendor sourced solutions and consultants, as necessary
  • Identifies and assembles the resources required to support the work
  • Works with the customer to define the approach and scope of projects / programs
  • Leads project review meetings, documents project status, updates project plans, resolves issues and reports critical items including action plans to management
  • Facilitates required governance and communications
  • Provides SME (subject matter expertise) support to the team
  • Develops and implements projects / programs level guidance
  • Performs other duties as assigned or required

Key Responsibilities:
  • Oversees various highly complex projects and coordinates the management of multiple related projects
  • Provides oversight and works with project managers in the program to monitor cost, schedule and technical performance of work, while ensuring the ultimate success of the program
  • Interfaces with all areas affected by the project including all key stakeholders and vendors
  • Assembles project teams, assigns individual responsibilities and identifies resources needed
  • Determines and documents program and project scope and deliverables based on documentation and requirements supplied
  • Creates and administers project plan
  • Engages Project Management counterparts, customers and project stakeholders to ensure continued alignment with Enterprise and functional objectives
  • Communicates with assigned resources to ensure on-time completion of planned tasks
  • Resolves project issues through direct action or escalation when appropriate
  • Implements risk management standards into the program to ensure all risks are identified and properly mitigated
  • Facilitates project meetings and produces meeting minutes
  • Reports on project status using defined templates
  • Collaborates with project team to create and maintain project documentation based on requirements development
  • Improves team performance by building team cohesiveness, leading, mentoring, training and motivating in order to facilitate cooperation, ensure efficiency and boost morale.
  • Leverages industry expertise to develop and implement project guidance, templates and tools.
  • Operates as an internal consultant directing the work of all levels of management
  • Demonstrates leadership and influence in solution development
  • Drives recommendations into the annual strategic planning process, ensuring outputs are aligned to the highest strategic priorities

Essential Business Experience and Technical Skills:
  • Bachelor's degree and related field experience required
  • 7+ years of experience in various business or technology roles with progressive responsibility, preferably within the financial services industry
  • 8-10 years project and program management experience
  • Salesforce or Customer Relationship Management (CRM) experience a plus
  • Subject matter expert in project management concepts such as Scope, Communication, Financial and Risk Management practices
  • Experience working with Project Portfolio Management tools
  • Possesses strong leadership and negotiation skills
  • Comprehensive to expert knowledge with technology concepts and system development lifecycle methodologies (i.e. Agile, Waterfall, Iterative, etc.)
  • Extensive experience with managing offshore teams and/or vendors
  • Experience working with office automation tools (MS Office, email, Internet, etc.)
  • Analytic and strategic thinker capable of translating senior-level direction and corporate risk management policies and procedures into structured, practical, efficient and effective business processes. Able to achieve results in a matrix setting through stewardship, influence, motivation and change leadership
  • Problem-solver with the ability to translate qualitative and quantitative information into actionable recommendations
  • Strong leader with demonstrated sound business judgment. Able to inspire the trust, confidence and respect of peers and other senior leaders. Develops talent for the future.
  • Strong interpersonal and teamwork skills - including oral and written communications, relationship building, collaboration, influencing, negotiation and conflict mediation - across a broad range of levels in the organization
  • Advanced skills in business management tools including: Microsoft PowerPoint, Word, Excel, Visio, Project and Access
  • Experienced with technology portfolio and risk management tools and data facilities

Travel:
None

Number of Openings:
1