Seasonal Ambassador

  • The Metropolitan Museum of Art
  • New York, NY, USA
  • Feb 14, 2020
Full time Other

Job Description

About the Metropolitan Museum of Art

The Metropolitan Museum of Art collects, studies, conserves, and presents significant works of art across all times and cultures in order to connect people to creativity, knowledge, and ideas.

The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in three iconic sites in New York City-The Met Fifth Avenue, The Met Breuer, and The Met Cloisters. Since it was founded in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects. Every day, art comes alive in the Museum's galleries and through its exhibitions and events, revealing both new ideas and unexpected connections across time and across cultures.


About the Department

The Visitor Experience department welcomes and services the 7+ million visitors that come to the Met each year by managing the following core areas: general admission ticketing, advance sales and group ticketing, onsite membership sales, concert and lecture sales, and audio guide sales.

Our diverse and talented team greets visitors and sells tickets on the frontline, books group visits, answers the operator phone line, responds to visitor emails, and manages the Box Office for special ticketed events. We are located in all three of the Met's locations and our priority is to ensure that are visitors have the best possible experience, whether they are interacting with us in-person, on the phone, or via email.


GENERAL STATEMENT OF RESPONSIBILITIES & DUTIES:

The Ambassador is an integral part of the Visitor Experience team and is the primary point of contact for members and visitors. She/he creates a positive environment for the general public and museum members by welcoming and engaging visitors in all frontline areas. Ambassadors are responsible for prioritizing the visitor experience in all actions to give our visitors a world-class encounter with the arts.

The position responsibilities are as follows: greeting guests, managing lines and crowds outside on the plaza, facilitating kiosks and museum entry points, and providing information and wayfinding. The position is seasonal, part-time with an anticipated end date of September 7th, 2020. Evening, weekend, and holiday availability are required.

Successful candidates have a strong sense of hospitality, enjoy working with the public, and have a sincere connection with art & humanity in all its forms. Candidates for the post must be self-starting, flexible, exhibit good judgement, and be able to resolve customer issues independently.


Please not: This is a seasonal, part-time position.


PRIMARY RESPONSIBILITIES & DUTIES:

  • Create a warm and welcoming presence for Museum visitors
  • Manage indoor and outdoor crowd control and ticketing
  • Facilitate expedited entry to the museum for members and advanced ticket holders
  • Assist visitors with buying tickets on kiosks; troubleshoot kiosk errors
  • Provide direction, wayfinding, and information to visitors at all entry points
  • Communicate Museum policies and offerings; recommend museum itineraries to visitors
  • Maintain up-to-date knowledge of daily Museum open galleries, programming, and operational changes
  • Restock all materials at various ticketing and information desks
  • Perform accurate register operations and demonstrate reliable cash handling
  • Maintain cash controls & PCI compliance to safeguard the personal information of members and visitors
  • Facilitate visitor needs in whatever capacity needed and provide general information about the Museum
  • Work effectively with a diverse team that includes volunteers and security officers
  • Other duties as assigned


REQUIREMENTS & QUALIFICATIONS:

Basic Requirements:

  • Lifting supplies and equipment up to 25 lbs. and occasionally up to 50 lbs.
  • Extended periods of standing required
  • Ability to work a variable schedule including evenings, weekends and holidays
  • Ability to work outdoors in various weather conditions
  • Must have a minimum of one year of related experience in a ticketing, admissions, or retail environment
  • Experience with POS systems


Experience and Skills:

  • Must enjoy customer service work and possess the ability to be professional and courteous in stressful situations
  • Excellent communication and interpersonal skills
  • Strong organizational skills with the ability to prioritize
  • Strong attention to detail
  • Ability to follow direction and adjust to changing policies and procedures
  • Ability to enforce Museum policies and procedures while maintaining superior customer service
  • Must be able to work independently and exercise good judgment
  • Must be a good "Team Player" and collaborate well with colleagues to accomplish departmental goals


Knowledge and Education:

  • 1-2 years of work experience
  • Fluency in multiple languages preferred
  • Fine Art/Art History background preferred



The Metropolitan Museum of Art provides equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, mental or physical disability, pregnancy, alienage or citizenship status, marital status or domestic partner status, genetic information, genetic predisposition or carrier status, gender identity, HIV status, military status and any other category protected by law in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.