Human Resources Assistant

  • Rylem Consulting
  • Seattle, WA, USA
  • Mar 26, 2020
Full time Human Resources

Job Description

Years of experience required

  • 1+ year experience in customer service and dealing with challenging interactions
  • 1+ year project/program management experience
  • 1+ year improving the process and providing critical feedback
  • 1+ year reporting and data analytics
  • Proficient with MS Office
  • Will need to be advanced in Excel
  • Experience with SalesForce is a plus or using another applicant tracking system
  • Experience working with cross functional teams

Degrees or certifications required

High school diploma is required

B.A. is preferred but not required

Typical task breakdown and rhythm:

  • Manage trouble ticket queue within SLA
  • Handle escalation calls from candidates
  • Perform quality audits on calls, emails, and chats
  • Problem solving various candidate issues
  • Continuous real-time intraday monitoring of issues with an appropriate sense of urgency, utilizing SIM Ticketing and internal intake processes.
  • Respond to all internal queries within defined SLA.
  • Facilitate Root Cause Analysis to improve candidate experience and mitigate problem recurrence.
  • Analyze data trends on internal tickets and contacts to identify problems.
  • Generate and analyze candidate reporting in order to send targeted communication on emerging issues, updates and inquires to support ever changing business needs.