Government Underwriting Manager (Remote)

  • FLAGSTAR BANK
  • Troy, MI, USA
  • Aug 01, 2020
Full time Government

Job Description

Responsible for coaching, setting expectations and resolving issues within the Underwriting team. Qualified individual will manage customer-facing staff, make proactive outbound communication to resolve issues before they arise, and field in-bound communication from customers about loans. The individual must have excellent written and oral communication skills. Qualified candidates must have effective customer service skills necessary to develop staff and implement new processes effectively. Proficient performance will help the bank maximize efficiency and profitability. The position requires the talent to analyze, recognize, and mitigate areas of risk to the bank.

  • Set expectations for Underwriting Team.
  • Implement and enforce systems, policies and procedures.
  • Prioritize assignments and follow-up to insure tasks are completed within SLA.
  • Define and distribute daily tasks between Underwriters.
  • Manage daily activities of staff and evaluate their performance.
  • Coordinate meetings, focus groups and coaching to improve staff performance.
  • Set and define consistent expectations with the team regarding best practices
  • Assist with the development of strategies to increase overall productivity rates.
  • Conduct meetings to ensure staff are up to date on guideline changes and clarification.
  • Ensures compliance with applicable federal, state and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to Flagstar's internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies.

Job Requirements

  • High School Diploma or GED equivalent is required
  • FHA DE (Direct Endorsement) certification required; VA SAR is preferred.
  • Intermediate-Advanced underwriting, advanced tax return analysis, advanced collateral assessment (appraisal analysis).
  • More than five years of government underwriting experience.
  • Extreme attention to detail and organization
  • Strong email etiquette.
  • Ability to build relationships with customers, sales and internal groups.
  • Ability to analyze complex income, assets, credit and collateral.
  • Proven decision-making skills.
  • Displays initiative and drive for results.
  • Able to work independently.
  • Strong problem-solving, analytical and resolution skills.
  • Excellent written and oral communication skills.
  • Excellent planning and organizational skills.
  • Demonstrates leadership and people skills.
  • Intermediate to advanced technical/functional skills are required.
  • Experience with Desktop Underwriting and Loan Prospector (Total Scorecard).
  • Able to perform duties within prescribed productivity timelines while maintaining high quality
  • Utilizes proper listening skills to identify and resolve issues quickly.

For Internal use only: Job Band E