IT Field Service Technician

  • Vision Integration Technologies, Inc.
  • Detroit, MI, USA
  • Nov 19, 2020
Full time Distribution-Shipping Warehouse

Job Description

Job Title: Field Service Technician

Preferred Experience:

  • Minimum of three (3) years of desktop/computer support experience
  • A+ Certification preferred
  • Proven technical ability to troubleshoot and perform routine maintenance on computers and peripheral equipment, including Windows, MacOS, and iOS systems
  • Good communication skills - interpersonal, written and verbal
  • Ability to manage multiple priorities and meet deadlines in a challenging work environment
  • Ability to communicate technical information to teachers, students, staff, and community stakeholders in a clear and concise manner
  • Ability to perform physical tasks such as lifting and moving up to 50 pounds
  • Must have reliable transportation

Essential Functions:

  • Identify, diagnose, troubleshoot and resolve technical issues for desktops, laptops and tablets to increase?reliability and access to equipment.?
  • Assist with new technology deployment and the asset inventory, recovery and recycling process.
  • Provide hands-on demonstrations of District hardware and software solutions to support end-users.
  • Provide in-person and/or remote technical support services to teachers, students and parents.
  • Update support requests in District's IT service management (ITSM) platform and inventory management system to ensure accurate capture of diagnoses, recommendations and resolutions for work completed.


From a startup in Detroit, we grew into a force in the technology and talent management industry, deploying nearly 10,000 U.S.-based consultants that develop, implement and run mission-critical systems and projects for our enterprise customers. VisionIT is now a subsidiary of Softtek, a global company and the largest provider of IT services from Latin America with a solid two-decade reputation serving the U.S. market. This expands our services and reach while reinvigorating who we are at heart, a trusted and long-term partner to our customers who is committed to world-class delivery.

- provided by Dice