Digital Design & Testing Coordinator

  • The Tri-Com Consulting Group
  • Hartford, CT, USA
  • Nov 19, 2020
Full time Information Technology Telecommunications

Job Description

The Tri-Com Consulting Group
A Full Service IT Employment Consulting Firm
is seeking qualified candidates for the following opening:


Is This You?

Innovation. You enjoy designing services, products, websites, and graphics tied to existing and new digital products.

Big Picture Thinking. You strive to improve internal processes and externally facing solutions.

User-centric. You derive joy from working with people to drive user-centered research and testing.

Storytelling. You understand how to reach and move an audience with an engaging story.

Embrace Change. You have experience thinking outside of the box, understand the perspectives of others, interpret and validate with data.

Service-Oriented. You are passionate about innovation and improving services for users.

About the Role

The Digital Design and Testing Coordinator will work closely with our cross-functional project team focused in building and improving our client's digital services. The Digital Design Coordinator will support the mission by developing and implementing service design, graphic design, and website design with new and ongoing projects. Furthermore, the Digital Design Coordinator will work with the team to implement user-centric analysis and testing methodologies to improve each digital product.

An ideal candidate should be a talented and knowledgeable designer with fresh, creative ideas, and an excellent eye for detail. In addition to understanding user experience design and development methodologies, the candidate should also have experience working in an Agile environment.

Experiences Required for This Role

User Centered Service Design - At least 5 years of experience and use cases with the following:

  • Building and communicating understandings of the users and their behavior
  • Working with a cross-functional team to prioritize work to meet user needs
  • Providing insights on how users interact with the service or product
  • Designing and redesigning services

Website and Graphic Design - At least 5 years of experience and use cases with the following:

  • Designing and developing graphics, user interface, content for website development, social media and print
  • Designing layouts, typography, line composition, color, and other graphic design fundamentals
  • Performs the most complex duties in design and preparation of electronic graphic artwork using various media
  • Working with CMS platforms and HTML, CSS, image optimization
  • Confers with supervisors and others as to most appropriate media and method of design
  • Performs a full range of graphic art activity
  • Design and maintain websites

User Acceptance Testing - At least 3 years of experience and use cases with the following:

  • Building and running tests (ideally automated) to confirm the service or product meets user and stakeholder needs
  • Helping to discover problems while the service is being developed, not once it is live
  • Checking the operating environment to make sure test results are valid
  • Helping increase user and agency confidence in future service or product delivery
  • Helping reduce the risk of reputational damage
  • Recruiting and leading testing groups; running research sessions with users
  • Understanding accessibility issues and engage with team to build with equality

Digital Platforms, Tools, & Discipline - At least 3 years of experience and use cases with the following:

  • Working with enterprise scale digital platforms and products
  • Using of productivity and analysis tools to manage iterative delivery, such as JIRA, Google Analytics, Git Repository, MS TEAMS, Confluence

Performance in Complex Situations - At least 3 years of experience and user cases with the following:

  • Communication and collaboration with partners
  • Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment
  • Comfort in blazing a path through an ambiguous work environment
  • Judgement fitting to the ever-changing environment

Knowledge, Skills and Ability

Digital Design

  • Experience in designing, managing, and optimizing websites
  • Experience working in content management systems
  • Understanding of image and video optimization for online media
  • Proficiency in Adobe Creative Suite, including Adobe XD, InDesign, Illustrator, and Photoshop
  • Proficiency in HTML, CSS
  • An understanding of social media management and content creation

User Acceptance Testing

  • Knowledge of best practices for user experience research and testing
  • Willingness to participate ethnographic research and interviews

Performance in Complex Situations

  • Ability to distill complex concepts into simple ideas
  • Exceptional verbal and written communication skills
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
  • Comfort in blazing a path through an ambiguous work environment
  • Prioritization, organization, and triage in an independent environment
  • Understanding of the Agile development process

Team Player

  • Supporting teammates' skills and behaviors development and delivery
  • Communication and collaboration with state-wide partners
  • Creative and analytical thinking with strong problem-solving skills
  • Judgement in dealing effectively and diplomatically with all staff
  • Ability to maintain strict confidentiality
Other Desirable Skills
  • An associate degree or higher in graphic design, marketing, communications or related field
  • 5 years professional experience in web design, graphic design, marketing or communications
  • A portfolio of work
  • 1 year of user-centered design
  • 1 year of user research and analytics
  • 1 year of customer relationship management platforms such as Salesforce
  • 1 year of web content management platforms such as Sitecore

Qualified Candidates should apply to this job posting with their resume, compensation requirements and references.

~Tri-Com is an Affirmative Action/Equal Opportunity Employer~

As a condition of employment you will be required to pass a drug screening and other background checks.

- provided by Dice