Customer Service Representative - Full Time and Part Time

  • TTEC
  • Morgantown, WV, USA
  • Feb 14, 2019
Customer Service

Job Description

Active Listener. Problem Solver. Caring Nature. It's what connects us... and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Customer Service Representative with TTEC in Morgantown, West Virginia.




About TTEC:




We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.




Life at TTEC:




As a global company, we're always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it. We work at a fast pace around here and we're not one for keeping the status quo. But just because we're busy, it doesn't mean we don't know how to have fun. We're passionate about throwing company events that bring us together to laugh and celebrate each other's achievements. We're also big on taking time out for professional development and giving back. So, if you're looking for a work-life full of purpose, passion and career potential, keep reading...

As a TTEC Customer Experience Champion, You'll Enjoy:
  • Competitive pay of $12.75 per hour
  • Fun, talented and witty teammates
  • Knowledgeable, encouraging, and present leadership
  • Family-friendly environment
  • Free-spirited, theme-based employee events
  • Diverse and community-minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
  • And yes...all the competitive performance bonus opportunities and benefits you'd expect
What You'll be Doing:




You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face and you find it very rewarding. You'll use your ""get it done"", high-energy, professional approach to answer in-bound calls (and emails) from customers. You'll help people every single day by taking calls, actively listening to understand customers' needs, and answering questions.




On a typical day, you'll:
  • Accept calls from customers
  • Effectively resolve issues or concerns
  • Gather information from the customer to make appropriate recommendations for new products and services
  • Deliver amazing customer service
Why You? What You Bring:




Being bold, passionate and real. It's what connects us here at TTEC. Does the following describe you as well?
  • Computer savvy
  • High school graduate or equivalent
  • Competency using MS Windows
  • 6 months of customer service and sales experience
Apply Today: We encourage you to visit us at 5000 Greenbag Road Suite AN6, Morgantown WV 26501 , M onday to Friday, 9am to 3pm, call or apply online today: Click on the Apply Now button. You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions. Thank you for applying - it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course). If you're a military veteran, active duty guard or reserves, or a military spouse:


We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!

Career Changers welcome here:




Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in retail, restaurant or hospitality, we believe you have the skills it takes to join our sales and customer service teams.

For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.

As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer.

Company Description:

At TTEC (formerly TeleTech), you can enjoy a fast-paced career that offers exciting professional development and career growth opportunities. Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other. Founded in 1982 and with 50,000 employees operating across six continents, we use a blend of technology and humanity to help clients provide a great experience to their customers, build customer loyalty, and grow their business. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customer-whether it's face-to-face, online, over the phone, on social media, or via a mobile app-simple, personal and exceptional! Now, how cool is that? Not only will you have the chance to create amazing experiences for yourself, you'll get to help create them for others. So, jump on board, join our journey, and take your career amazing places along the way!