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Job Description Personal care aides, also known as caregivers, personal attendants, homemakers, or companions, assist with the daily tasks of elderly, chronically ill, or physically challenged clients, as well as hospice patients and those in various stages of rehabilitation or recovery. They might visit several clients a day or be assigned to one specific client. Shifts can vary, but most personal care aides are expected to work nights, weekends, and holidays. Personal care aides generally are responsible for light cleaning, cooking, running errands, and doing laundry, as well as assisting clients with bathing, showering, grooming, and other personal hygiene tasks. They also engage clients in activities like reading, talking, and playing games. Additionally, personal care aides might consult with a client's family members to address their concerns regarding the client's health, nutrition, and overall well-being.   Job Requirments  All Aides need to learn basic emergency and safety techniques such as CPR Certification, he or she might be asked to cook with specific dietary restrictions in mind. As a general rule, personal care aides should be in good physical condition, have access to a reliable mode of transportation and, perhaps most of all, enjoy helping those in need. All employees are required to provide a recent 2 Step Turberculosis reading or two separate TB test results.   

Position Summary: Under the direct supervision of the Service Supervisor, the Personal Assistant (Chore) is responsible for the care of a registered Mastercare client in the privacy of the clients own home. Care Associate will visit the client's home and perform quality, compassionate care within scope of clients care plan. Minimum Qualifications and Requirements: Must be at least 18 years of age One (1) year experience in:   Hospital, LTC facility or home care within the last two (2) years Must complete Mastercare’s pre-employment and new hire process Must maintain current credentials, including CPR, First Aid, TB Test, Fingerprinting, and in-services Must pass a physical examination after being offered employment and health assessment annually thereafter Must be able to read, write and speak English. Some employees hired to care for clients of another nationality will be required to read, write and speak for the nationality’s language for which they are hired (e.g. Japanese Clients) Must be able to follow direction and accurately report to the Field Supervisor an changes in the clients condition Must be emotionally stable and able to display a caring attitude toward clients and their medical needs Must have available, reliable transportation to and from assignments Physical Demands: Must be physically able to perform the duties of the position, including lifting a minimum of 50 pounds with or without accommodation. The position requires frequent bending, stooping, crouching, sitting, standing, walking, pushing, pulling and any movements associated with a normal home care client. Must be able to see and read printed materials. The position requires the abilities to communicate and interact with clients, supervisors, employees, and must be able to exchange accurate information in these situations. Work Environment: Employees will be scheduled to meet the needs of Mastercare Clients within their home environments Working with clients in their homes, employees could be exposed to blood borne pathogens and body fluids Employees must utilize personal protective equipment when providing personal care where there risk to exposure to blood borne pathogens and body fluids Employees may be subject to unrestrained pets, clutter, or poor lighting and performing duties in homes with no air conditioning/ventilation Essential Duties: Follow current written plan of care as established by Service Supervisor Assists in making their clients’ lives easier and more comfortable Light housekeeping including but not limited to, dusting and vacuuming, changing linens/bed-making, cleaning the kitchen and bathroom, and laundry of client only Plans and prepares meals for client Assists in grocery shopping as needed Provides companionship and emotional support Assists and escorts to and from appointments / errands Assist and escorts to recreational events & outings. Participates in activities and functions as directed Helps maintain medication schedules Communicates effectively both verbally and written with other staff, management and clients Collects, reports and documents services provided in an accurate and timely manner Report changes in the client’s condition, concerns, or incidents to the Service Supervisor in a timely manner Notifies Service Supervisor when clarification or education of a task is required Submits timecards/ activity sheet in a timely manner (i.e. weekly) Implements appropriate safety and infection control practices Other duties as necessary or required and deemed appropriate by the Service Supervisor PA’s are not Allowed to:  Perform tasks not written in the Care Plan Provide any type of skilled nursing care for clients including cutting client nails Pour or administer medication Give medical or legal advice Provide service for family members of the client Handle client’s checkbook or finances Accepts gifts or gratuities; or payment for services Eat client’s food Do household repairs for client Do yard work for client Bring guests to a client’s home Transport (i.e. drive) clients without prior approval from the office Change or cancel shift by notifying the client; always contact the Care Coordinator or Mastercare Office

Positions Summary:  The Licensed Practical Nurse (LPN) works under the direct supervision of the Registered Nurse Supervisor. Accurately and safely provides direct client care using standard nursing care principles, procedures, and practices.  Minimum Qualifications and Requirements: Graduate from an accredited school for Nursing Have and maintain an active, valid, current, unrestricted license (with no limitations, stipulations or pending adverse actions) to practice nursing as a licensed practical nurse (LPN). No Criminal record Must be 18 years of age or older Valid Driver’s License Strong problem solving, decision making, adaptability, and change management skills One (1) year previous medical experience preferably in Hospital, nursing home, or home care experience. Thorough understanding of Medical Terminology Must complete Mastercare’s pre-employment screening and new hire process Must be able to read, write and speak English proficiently Must be able to follow written and verbal directions Must possess high regard for the integrity of the position including attendance. Physical Demands: Must be physically able to perform the duties of the position, including lifting a minimum of 50 pounds with or without accommodation. The position requires frequent bending, stooping, crouching, sitting, standing, walking, pushing, pulling and any movements associated with a normal home care client. Must be able to see and read printed materials. The position requires the abilities to communicate and interact with clients, supervisors, employees, and must be able to exchange accurate information in these situations. Work Environment: LPN’s will typically works in various client homes, with varying conditions and elements, but will additionally spend time in organized professional office environment.  There is exposure risk to disease, blood borne pathogens and bodily fluids.  Personal protective equipment is required for all personal care procedures when caring for clients. Essential Duties: Visits, treats and cares for Mastercare clients Will be accountable for all* clinical nursing duties as required by the Personal Care Plan (PCP) Customer Service – Provide a superior level of service to our customers and clients  Consistently documents nursing care and activities daily to maintain accurate and compliant medical records Accurately administers medications and care as prescribed on the PCP Evaluate and monitor client status and make any and all necessary recommendations to the current PCP Follow up with any recommendations made to the PCP to ensure all physician changes have been implemented Consistently assists and maintains a safe work environment Implements appropriate age specific interventions to all Mastercare clients as assigned or requested Provides safety and care education to clients and their families as needed. Safely and appropriately intervenes in all emergency situations Effectively communicates with clients to ensure they understand the care they are receiving. Effectively communicates with the other healthcare staff of Mastercare to ensure total continuity of care. Safely and effectively operates medical equipment necessary to care of clients per individual PCP Meet with supervisors to discuss employee any client issues, Daily, Monthly and Quarterly reports Continually serves as point of contact for clients and Service Supervisors Serves as a resource and participates in training and orientation of other staff as necessary Other duties necessary or required

Home health nursing responsibilities Home health nurses provide medical care and treatment to patients in their home. The type of responsibilities a nurse may have will vary widely. Nurses may meet with patients shortly after they are discharged from the hospital. They may perform an assessment, measure vital signs and make sure the patient understands how to take their medication. Nurses working in home health may also provide treatment, such as wound care, dressing changes, administer IV medication and change catheters. In addition, home health nurses may assess the patient’s home environment to determine if changes or accommodations are needed due to the patient’s medical needs. All ages of patients with various types of conditions may require home health nursing. Patients may have chronic medical conditions, such as congestive heart failure or cystic fibrosis, which requires home health care. In other cases, acute illness or injury may create a need for temporary home health nursing.  

Position Summary: Under the direct supervision of the Mastercare Service Supervisor, the PAB 1 or PAB 2 is responsible for the care of a registered Mastercare DD client in the privacy of the client’s own home. Caregiver will visit the client’s home and perform quality, compassionate care within the scope of the client’s Individual Service Plan (ISP). The Intellectual and Developmental Disabilities (DD) clients are serviced through Medicaid insurance under a program called PAB Waiver service. PAB=Personal Assistant Habilitation. Minimum Qualifications and Requirements: Must be at least 18 years of age One (1) year experience in:  Hospital, LTC facility or home care within the last two (2) years Must complete Mastercare’s pre-employment and new hire process Pass a physical examination after being offered employment and health assessment annually thereafter Must be able to read, write and speak English. (Some employees may be hired to care for another Nationality will be required to read, write and speak for the Nationality for which they are hired i.e. Japanese Clients) Must be able to follow direction and accurately report to the Field Supervisor an changes in the clients condition Must be able to display a caring attitude toward clients and their medical needs Must have available, reliable transportation to and from assignments Must be physically able to perform the duties of the position, including lifting unspecified weights depending on the assignment requirements, bending, stooping, sitting, standing, associated with a normal home care client Must maintain current credentials, including CPR, First Aid, TB Test, Physical, Fingerprinting, In-services (if applicable) Levels of Care: All workers are referred as Direct Service Workers (DSW), but will break down to different skill levels according to which client they are servicing. The following job description is a generalization of duties that fall under each level. PAB 1 Skill Level: Non-Medical duties include, but are not limited to: Community access - assists and escorts to recreational events & outings. Participates in activities and functions as directed Assists in grocery shopping as needed Exercising – walking or escort to the gym Light housekeeping including but not limited to, dusting and vacuuming, changing linens/bed-making, cleaning the kitchen and bathroom, and laundry of client only Provides companionship and emotional support Money management Organizational skills Social skills Activities of daily living tasks - dressing, grooming, bathing, toileting (diaper change), etc. Driving clients such as, pick up from day programs, taking them to community events/activities, etc. Assists and escorts to and from appointments / errands   Service supervisor will review plan of care with DSW to specifically follow what the state case manager devised through an ISP prior to start of case. PAB 2 Skill Level: Medical/Behavioral duties include but are not limited to: Nurse aid duties such as, wound delegation, tube feeding, seizure protocol, bed bath, transferring - hoyer lift experience ADL tasks – bathing, grooming, toileting (diapering), dressing Takes client’s vital signs and recording input and output Check for skin redness/rash Delegated nursing tasks. Behavior clients, DSW will be trained to follow a behavior support plan (developed by a state behavior specialist)

Summary:   The Registered Nurse (RN) works under the direct supervision of the Nurse Supervisor. Accurately and safely provides direct patient care using standard nursing care principles, procedures, and practices.   Minimum Qualifications and Requirements: Graduate from an accredited school for Nursing Have and maintain an active, valid, current, unrestricted license (with no limitations, stipulations or pending adverse actions) to practice nursing as a Registered Nurse (RN). No Criminal record Must be 18 years of age or older Valid Driver’s License Strong problem solving, decision making, adaptability, and change management skills One (1) year previous medical experience preferably in Hospital, nursing home, or homecare experience. Thorough understanding of Medical Terminology Must complete Mastercare’s pre-employment screening and new hire process Must be able to read, write and speak English proficiently Must be able to follow written and verbal directions Must possess high regard for the integrity of the position including attendance. Physical Demands: Must be physically able to perform the duties of the position, including lifting a minimum of 50 pounds with or without accommodation. The position requires frequent bending, stooping, crouching, sitting, standing, walking, pushing, pulling and any movements associated with a normal home care client. Must be able to see and read printed materials. The position requires the abilities to communicate and interact with clients, management, and care associates, and must be able to exchange accurate information in these situations. Work Environment: RN’s will typically works in various client homes, with varying conditions and elements, but will additionally spend time in organized professional office environment.  There is exposure risk to disease, blood borne pathogens and bodily fluids.  Personal protective equipment is required for all personal care procedures when caring for clients. Essential Duties: Visits, treats and cares for Mastercare clients Will be accountable for all * clinical nursing duties as required by the PCP Customer Service – Provide a superior level of service to our customers and clients   Consistently documents nursing care and activities daily to maintain accurate and compliant medical records Accurately administers medications and care as prescribed on the PCP Evaluate and monitor client status and make any and all necessary recommendations to the current PCP Follow up with any recommendations made to the PCP to ensure all physician changes have been implemented Consistently assists and maintains a safe work environment Implements appropriate age specific interventions to all Mastercare clients as assigned or requested Provides safety and care education to clients and their families as needed. Safely and appropriately intervenes in all emergency situations Effectively communicates with clients to ensure they understand the care they are receiving. Effectively communicates with the other healthcare staff of Mastercare to ensure total continuity of care. Safely and effectively operates medical equipment necessary to care of clients per individual PCP Meet with supervisors to discuss employee any client issues, Daily, Monthly and Quarterly reports Continually serves as point of contact for clients and Service Supervisors Serves as a resource and participates in training and orientation of other staff as necessary Other duties necessary or required

Position Summary: Under the direct supervision of the Service Supervisor, the Personal Assistant (Chore) is responsible for the care of a registered Mastercare client in the privacy of the clients own home. Care Associate will visit the client's home and perform quality, compassionate care within scope of clients care plan. Minimum Qualifications and Requirements: Must be at least 18 years of age One (1) year experience in:  Hospital, LTC facility or home care within the last two (2) years Must complete Mastercare’s pre-employment and new hire process Pass a physical examination after being offered employment and health assessment annually thereafter Must be able to read, write and speak English. (Some employees may be hired to care for another Nationality will be required to read, write and speak for the Nationality for which they are hired i.e. Japanese Clients) Must be able to follow direction and accurately report to the Field Supervisor an changes in the clients condition Must be emotionally stable and able to display a caring attitude toward clients and their medical needs Must have available, reliable transportation to and from assignments Physical Demands: Must be physically able to perform the duties of the position, including lifting a minimum of 50 pounds with or without accommodation. The position requires frequent bending, stooping, crouching, sitting, standing, walking, pushing, pulling and any movements associated with a normal home care client. Must be able to see and read printed materials. The position requires the abilities to communicate and interact with clients, supervisors, employees, and must be able to exchange accurate information in these situations. Work Environment: Employees will be scheduled to meet the needs of Mastercare Clients within their home environments Working with clients in their homes, employees could be exposed to blood borne pathogens and body fluids Employees must utilize personal protective equipment when providing personal care where there risk to exposure to blood borne pathogens and body fluids Employees may be subject to unrestrained pets, clutter, or poor lighting and performing duties in homes with no air conditioning/ventilation Essential Duties: Follow current written plan of care as established by Service Supervisor Assists in making their clients’ lives easier and more comfortable Light housekeeping including but not limited to, dusting and vacuuming, changing linens/bed-making, cleaning the kitchen and bathroom, and laundry of client only Plans and prepares meals for client Assists in grocery shopping as needed Provides companionship and emotional support Assists and escorts to and from appointments / errands Assist and escorts to recreational events & outings. Participates in activities and functions as directed Helps maintain medication schedules Communicates effectively both verbally and written with other staff, management and clients Collects, reports and documents services provided in an accurate and timely manner Report changes in the client’s condition, concerns, or incidents to the Service Supervisor in a timely manner Notifies Service Supervisor when clarification or education of a task is required Submits timecards/ activity sheet in a timely manner (i.e. weekly) Implements appropriate safety and infection control practices Other duties as necessary or required and deemed appropriate by the Service Supervisor PA’s are not Allowed to:   Perform tasks not written in the Care Plan Provide any type of skilled nursing care for clients including cutting client nails Pour or administer medication Give medical or legal advice Provide service for family members of the client Handle client’s checkbook or finances Accepts gifts or gratuities; or payment for services Eat client’s food Do household repairs for client Do yard work for client Bring guests to a client’s home Transport (i.e. drive) clients without prior approval from the office Change or cancel shift by notifying the client; always contact the Staffing Coordinator or Mastercare Office

Follow up with any recommendations made to the PCP to ensure all physician changes have been implemented Consistently assists and maintains a safe work environment Implements appropriate age specific interventions to all Mastercare clients as assigned or requested Provides safety and care education to clients and their families as needed. Safely and appropriately intervenes in all emergency situations Effectively communicates with clients to ensure they understand the care they are receiving. Effectively communicates with the other healthcare staff of Mastercare to ensure total continuity of care. Safely and effectively operates medical equipment necessary to care of clients per individual PCP Meet with supervisors to discuss employee any client issues, Daily, Monthly and Quarterly reports Continually serves as point of contact for clients and Service Supervisors Serves as a resource and participates in training and orientation of other staff as necessary Other duties necessary or required PA1/2 Position Summary: Under the direct supervision of the Service Supervisor, the Personal Assistant (Chore) is responsible for the care of a registered Mastercare client in the privacy of the clients own home. Care Associate will visit the client's home and perform quality, compassionate care within scope of clients care plan. Minimum Qualifications and Requirements: Must be at least 18 years of age One (1) year experience in:  Hospital, LTC facility or home care within the last two (2) years Must complete Mastercare's  pre-employment and new hire process Pass a physical examination after being offered employment and health assessment annually thereafter Must be able to read, write and speak English. (Some employees may be hired to care for another Nationality will be required to read, write and speak for the Nationality for which they are hired i.e. Japanese Clients) Must be able to follow direction and accurately report to the Field Supervisor an changes in the clients condition Must be emotionally stable and able to display a caring attitude toward clients and their medical needs Must have available, reliable transportation to and from assignments Physical Demands: Must be physically able to perform the duties of the position, including lifting a minimum of 50 pounds with or without accommodation. The position requires frequent bending, stooping, crouching, sitting, standing, walking, pushing, pulling and any movements associated with a normal home care client. Must be able to see and read printed materials. The position requires the abilities to communicate and interact with clients, supervisors, employees, and must be able to exchange accurate information in these situations. Work Environment: Employees will be scheduled to meet the needs of Mastercare Clients within their home environments Working with clients in their homes, employees could be exposed to blood borne pathogens and body fluids Employees must utilize personal protective equipment when providing personal care where there risk to exposure to blood borne pathogens and body fluids Employees may be subject to unrestrained pets, clutter, or poor lighting and performing duties in homes with no air conditioning/ventilation Essential Duties: Follow current written plan of care as established by Service Supervisor Assists in making their clients’ lives easier and more comfortable Light housekeeping including but not limited to, dusting and vacuuming, changing linens/bed-making, cleaning the kitchen and bathroom, and laundry of client only Plans and prepares meals for client Assists in grocery shopping as needed Provides companionship and emotional support Assists and escorts to and from appointments / errands Assist and escorts to recreational events & outings. Participates in activities and functions as directed Helps maintain medication schedules Communicates effectively both verbally and written with other staff, management and clients Collects, reports and documents services provided in an accurate and timely manner Report changes in the client’s condition, concerns, or incidents to the Service Supervisor in a timely manner Notifies Service Supervisor when clarification or education of a task is required Submits timecards/ activity sheet in a timely manner (i.e. weekly) Implements appropriate safety and infection control practices Other duties as necessary or required and deemed appropriate by the Service Supervisor PA’s are not Allowed to:   Perform tasks not written in the Care Plan Provide any type of skilled nursing care for clients including cutting client nails Pour or administer medication Give medical or legal advice Provide service for family members of the client Handle client’s checkbook or finances Accepts gifts or gratuities; or payment for services Eat client’s food Do household repairs for client Do yard work for client Bring guests to a client’s home Transport (i.e. drive) clients without prior approval from the office Change or cancel shift by notifying the client; always contact the Staffing Coordinator or Mastercare Office

PA1/2 Position Summary: Under the direct supervision of the Service Supervisor, the Personal Assistant (Chore) is responsible for the care of a registered Mastercare client in the privacy of the clients own home. Care Associate will visit the client's home and perform quality, compassionate care within the scope of clients care plan. Minimum Qualifications and Requirements: Must be at least 18 years of age One (1) year experience in Hospital, LTC facility or home care within the last two (2) years Must complete Mastercare’s pre-employment and new hire process Pass a physical examination after being offered employment and health assessment annually thereafter Must be able to read, write and speak English. (Some employees may be hired to care for another Nationality will be required to read, write and speak for the Nationality for which they are hired i.e., Japanese Clients) Must be able to follow direction and accurately report to the Field Supervisor any changes in the client's condition Must be emotionally stable and able to display a caring attitude toward clients and their medical needs Must have available, reliable transportation to and from assignments Physical Demands: Must be physically able to perform the duties of the position, including lifting a minimum of 50 pounds with or without accommodation. The position requires frequent bending, stooping, crouching, sitting, standing, walking, pushing, pulling and any movements associated with a normal home care client. Must be able to see and read printed materials. The position requires the abilities to communicate and interact with clients, supervisors, employees and must be able to exchange accurate information in these situations. Work Environment: Employees will be scheduled to meet the needs of Mastercare Clients within their home environments Working with clients in their homes, employees could be exposed to bloodborne pathogens and body fluids Employees must utilize personal protective equipment when providing personal care where there risk to exposure to bloodborne pathogens and body fluids Employees may be subject to unrestrained pets, clutter, or poor lighting and performing duties in homes with no air conditioning/ventilation Essential Duties: Follow the current written plan of care as established by Service Supervisor Assists in making their clients’ lives easier and more comfortable Light housekeeping including but not limited to, dusting and vacuuming, changing linens/bed-making, cleaning the kitchen and bathroom, and laundry of the client only Plans and prepares meals for the client Assists in grocery shopping as needed Provides companionship and emotional support Assists and escorts to and from appointments/errands Assist and escorts to recreational events & outings. Participates in activities and functions as directed Helps maintain medication schedules Communicates effectively both verbally and written with other staff, management, and clients Collects, reports and documents services provided in an accurate and timely manner Report changes in the client’s condition, concerns, or incidents to the Service Supervisor in a timely manner Notifies Service Supervisor when clarification or education of a task is required Submits timecards/ activity sheet in a timely manner (i.e. weekly) Implements appropriate safety and infection control practices Other duties as necessary or required and deemed appropriate by the Service Supervisor PA’s are not allowed to:   Perform tasks not written in the Care Plan Provide any type of skilled nursing care for clients including cutting client's nails Pour or administer medication Give medical or legal advice Provide service for family members of the client Handle client’s checkbook or finances Accepts gifts or gratuities; or payment for services Eat client’s food Do household repairs for the client Do yard work for the client Bring guests to a client’s home Transport (i.e. drive) clients without prior approval from the office Change or cancel shift by notifying the client; always contact the Staffing Coordinator or Mastercare Office

   Position Summary: Under the direct supervision of the Mastercare RN Supervisor, the CNA is responsible for the care of a registered Mastercare client in the privacy of the client’s own home. Caregiver will assist the client with the tasks of daily living and perform quality, compassionate care within scope of client’s care plan.   All care and tasks provided are authorized by a physician and all care must be documented in the clients care plan.  Minimum Qualifications and Requirements: Must be at least 18 years of age One (1) year experience in: Hospital, LTC facility or home care within the last two (2) years Must complete Mastercare’s pre-employment and new hire process Pass a physical examination after being offered employment and health assessment annually thereafter Must be able to read, write and speak English. (Some employees may be hired to care for another Nationality will be required to read, write and speak for the Nationality for which they are hired i.e. Japanese Clients) Must be able to follow direction and accurately report to the Field Supervisor an changes in the clients condition Must be emotionally stable and able to display a caring attitude toward clients and their medical needs Must have available, reliable transportation to and from assignments Must maintain current credentials, including CPR, First Aid, TB Test, Physical, Fingerprinting, In-services Physical Requirements: Must be physically able to perform the duties of the position, including lifting unspecified weights depending on the assignment requirements, bending, stooping, sitting, standing, associated with a normal home care client Must have sufficient visual acuity with correction to read printed materials Must have hearing acuity to hear spoken communications from the client, supervisors, and co-workers Must be able to lift up to 50 lbs. and exert up to 50lbs of force constantly to move required objects consistent with the position. Work Environment: Employees will be scheduled to meet the needs of Mastercare Clients within their home environments Working with clients in their homes, employees could be exposed to blood borne pathogens and body fluids Employees must utilize personal protective equipment when providing personal care where there is risk to exposure to blood borne pathogens and body fluids Employees may be subject to unrestrained pets, clutter, or poor lighting and performing duties in homes with no air conditioning/ventilation Essential Duties: Knowledgeable of the individualized Care Plan for clients, and provides support to clients according to their Care Plan Documents services provided in an accurate and timely manner in accordance with agency policy Report changes in the client’s condition or behavior to the RN Supervisor in a timely manner Notifies Nursing Supervisor when clarification or education of a task is required Fully understands all aspects of the client’s rights, including the right to be free of restraints and free of abuse. Is responsible for promptly reporting to the RN Supervisor or management incidents or evidence of client abuse or violation of client’s rights Attends to the individual needs of clients, which may include assistance with grooming, bathing, oral hygiene, meal preparations, feeding, incontinent care, toileting, colostomy care, prosthetic appliances, transferring, ambulation, range of motion, communicating or other needs in keeping with the client’s care requirements Assists in maintaining a safe, clean, and healthy environment through light housekeeping including changing bed linens, dusting and vacuuming, cleaning kitchen and bathroom, and laundry Performing other housekeeping tasks as indicated in the Care Plan Assists in grocery shopping as needed Assists and escorts to and from appointments / errands Assists and escorts to recreational events & outings. Participates in activities and functions as directed Takes client’s vital signs and recording input and output Communicates and interacts effectively and tactfully with clients, families, supervisor and other employees Work effectively as a team contributor on all assignments by providing specific information and observations of the clients’ needs and preferences Submits timecards/ activity sheet in a timely manner (i.e. weekly) Implements appropriate safety and infection control practices Maintain patient confidentiality at all times as required by HIPAA regulations Other duties as necessary or required CNA/PA2 are not Allowed to:  Perform tasks not on the Care Plan Perform any skilled nursing including the administering of medication not formally delegated by the RN Supervisor Cut finger and toe nails of any client Give medical or legal advice Provide service for family members of the client Handle client’s checkbook or finances Accept gifts or gratuities; or payment of services Eat client’s food Do household repairs for client Do yard work for client Bring guests to a client’s home Smoke while on shift in a client’s home Use client’s phone for personal calls; text or talk on the phone while on shift Transport (i.e. drive) clients without prior approval from the office Change or cancel shift by notifying the client; always contact the Staffing Coordinator or Mastercare Office

Under the direct supervision of the Service Supervisor, the Caregiver is responsible for the care of a registered Mastercare Inc. client in the privacy of the clients own home. The caregiver will visit the client’s home and perform quality, compassionate care within the scope of clients care plan. Minimum Qualifications and Requirements: Must be at least 18 years of age Must complete Mastercare’s pre-employment and new hire process Must be able to read, write and speak English Must be able to follow direction and accurately report to the Field Supervisor any changes in the clients’ condition Physical Requirements: Must be physically able to perform the duties of the position, including lifting a minimum of 50 pounds with or without accommodations. The position requires frequent bending, stooping, crouching, sitting, standing, walking, pushing, pulling and any movements associated with a standard home care client. Must be able to see and read printed materials. The position requires the abilities to communicate and interact with clients, supervisors, employees and must be able to exchange accurate information in these situations. Work Environment: Employees will be scheduled to meet the needs of Mastercare Clients within their home environments Working with clients in their homes, employees could be exposed to bloodborne pathogens Employees must utilize personal protective equipment when providing personal care where there risk to exposure to bloodborne pathogens and body fluids Employees may be subject to unrestrained pets, clutter, or poor lighting and performing duties in homes with no air conditioning/ventilation Essential Duties: Follow current written plan of care as established by Service Supervisor Assists in making their clients’ lives easier and more comfortable Light housekeeping including but not limited to, dusting and vacuuming, changing linens/bed–making, cleaning the kitchen and bathroom, and laundry of client only Plans and prepares meals for client Assists in grocery shopping as needed Provides companionship and emotional support Assists and escorts to and from appointments/errands Assist and escorts to recreational events & outings. Participates in activities and functions as directed Helps maintain medication schedules Communicates effectively both verbally and written with other staff, management, and clients Collects, reports and documents services provided in an accurate and timely manner Report changes in the client’s condition, concerns, or incidents to the Service Supervisor in a timely manner Submits timecards/ activity sheet in a timely manner (i.e. weekly) Implements appropriate safety and infection control practices

Position Summary: Under the direct supervision of the Service Supervisor, the Personal Assistant (Chore) is responsible for the care of a registered Mastercare client in the privacy of the clients own home. Care Associate will visit the client's home and perform quality, compassionate care within scope of clients care plan. Minimum Qualifications and Requirements: Must be at least 18 years of age One (1) year experience in:  Hospital, LTC facility or home care within the last two (2) years Must complete Mastercare’s pre-employment and new hire process Pass a physical examination after being offered employment and health assessment annually thereafter Must be able to read, write and speak English. (Some employees may be hired to care for another Nationality will be required to read, write and speak for the Nationality for which they are hired i.e. Japanese Clients) Must be able to follow direction and accurately report to the Field Supervisor an changes in the clients condition Must be emotionally stable and able to display a caring attitude toward clients and their medical needs Must have available, reliable transportation to and from assignments Physical Demands: Must be physically able to perform the duties of the position, including lifting a minimum of 50 pounds with or without accommodation. The position requires frequent bending, stooping, crouching, sitting, standing, walking, pushing, pulling and any movements associated with a normal home care client. Must be able to see and read printed materials. The position requires the abilities to communicate and interact with clients, supervisors, employees, and must be able to exchange accurate information in these situations. Work Environment: Employees will be scheduled to meet the needs of Mastercare Clients within their home environments Working with clients in their homes, employees could be exposed to blood borne pathogens and body fluids Employees must utilize personal protective equipment when providing personal care where there risk to exposure to blood borne pathogens and body fluids Employees may be subject to unrestrained pets, clutter, or poor lighting and performing duties in homes with no air conditioning/ventilation Essential Duties: Follow current written plan of care as established by Service Supervisor Assists in making their clients’ lives easier and more comfortable Light housekeeping including but not limited to, dusting and vacuuming, changing linens/bed-making, cleaning the kitchen and bathroom, and laundry of client only Plans and prepares meals for client Assists in grocery shopping as needed Provides companionship and emotional support Assists and escorts to and from appointments / errands Assist and escorts to recreational events & outings. Participates in activities and functions as directed Helps maintain medication schedules Communicates effectively both verbally and written with other staff, management and clients Collects, reports and documents services provided in an accurate and timely manner Report changes in the client’s condition, concerns, or incidents to the Service Supervisor in a timely manner Notifies Service Supervisor when clarification or education of a task is required Submits timecards/ activity sheet in a timely manner (i.e. weekly) Implements appropriate safety and infection control practices Other duties as necessary or required and deemed appropriate by the Service Supervisor PA’s are not Allowed to:   Perform tasks not written in the Care Plan Provide any type of skilled nursing care for clients including cutting client nails Pour or administer medication Give medical or legal advice Provide service for family members of the client Handle client’s checkbook or finances Accepts gifts or gratuities; or payment for services Eat client’s food Do household repairs for client Do yard work for client Bring guests to a client’s home Transport (i.e. drive) clients without prior approval from the office Change or cancel shift by notifying the client; always contact the Staffing Coordinator or Mastercare Office

Position Summary: Under the direct supervision of the Service Supervisor, the Personal Assistant (Chore) is responsible for the care of a registered Mastercare client in the privacy of the clients own home. Care Associate will visit the client's home and perform quality, compassionate care within scope of clients care plan. Minimum Qualifications and Requirements: Must be at least 18 years of age One (1) year experience in:  Hospital, LTC facility or home care within the last two (2) years Must complete Mastercare’s pre-employment and new hire process Pass a physical examination after being offered employment and health assessment annually thereafter Must be able to read, write and speak English. (Some employees may be hired to care for another Nationality will be required to read, write and speak for the Nationality for which they are hired i.e. Japanese Clients) Must be able to follow direction and accurately report to the Field Supervisor an changes in the clients condition Must be emotionally stable and able to display a caring attitude toward clients and their medical needs Must have available, reliable transportation to and from assignments Physical Demands: Must be physically able to perform the duties of the position, including lifting a minimum of 50 pounds with or without accommodation. The position requires frequent bending, stooping, crouching, sitting, standing, walking, pushing, pulling and any movements associated with a normal home care client. Must be able to see and read printed materials. The position requires the abilities to communicate and interact with clients, supervisors, employees, and must be able to exchange accurate information in these situations. Work Environment: Employees will be scheduled to meet the needs of Mastercare Clients within their home environments Working with clients in their homes, employees could be exposed to blood borne pathogens and body fluids Employees must utilize personal protective equipment when providing personal care where there risk to exposure to blood borne pathogens and body fluids Employees may be subject to unrestrained pets, clutter, or poor lighting and performing duties in homes with no air conditioning/ventilation Essential Duties: Follow current written plan of care as established by Service Supervisor Assists in making their clients’ lives easier and more comfortable Light housekeeping including but not limited to, dusting and vacuuming, changing linens/bed-making, cleaning the kitchen and bathroom, and laundry of client only Plans and prepares meals for client Assists in grocery shopping as needed Provides companionship and emotional support Assists and escorts to and from appointments / errands Assist and escorts to recreational events & outings. Participates in activities and functions as directed Helps maintain medication schedules Communicates effectively both verbally and written with other staff, management and clients Collects, reports and documents services provided in an accurate and timely manner Report changes in the client’s condition, concerns, or incidents to the Service Supervisor in a timely manner Notifies Service Supervisor when clarification or education of a task is required Submits timecards/ activity sheet in a timely manner (i.e. weekly) Implements appropriate safety and infection control practices Other duties as necessary or required and deemed appropriate by the Service Supervisor PA’s are not Allowed to:   Perform tasks not written in the Care Plan Provide any type of skilled nursing care for clients including cutting client nails Pour or administer medication Give medical or legal advice Provide service for family members of the client Handle client’s checkbook or finances Accepts gifts or gratuities; or payment for services Eat client’s food Do household repairs for client Do yard work for client Bring guests to a client’s home Transport (i.e. drive) clients without prior approval from the office Change or cancel shift by notifying the client; always contact the Staffing Coordinator or Mastercare Office

Under the direct supervision of the Service Supervisor, the Caregiver is responsible for the care of a registered Mastercare Inc. client in the privacy of the clients own home. The caregiver will visit the client’s home and perform quality, compassionate care within the scope of clients care plan. Minimum Qualifications and Requirements: Must be at least 18 years of age Must complete Mastercare’s pre-employment and new hire process Must be able to read, write and speak English Must be able to follow direction and accurately report to the Field Supervisor any changes in the clients’ condition Physical Requirements: Must be physically able to perform the duties of the position, including lifting a minimum of 50 pounds with or without accommodations. The position requires frequent bending, stooping, crouching, sitting, standing, walking, pushing, pulling and any movements associated with a standard home care client. Must be able to see and read printed materials. The position requires the abilities to communicate and interact with clients, supervisors, employees and must be able to exchange accurate information in these situations. Work Environment: Employees will be scheduled to meet the needs of Mastercare Clients within their home environments Working with clients in their homes, employees could be exposed to bloodborne pathogens Employees must utilize personal protective equipment when providing personal care where there risk to exposure to bloodborne pathogens and body fluids Employees may be subject to unrestrained pets, clutter, or poor lighting and performing duties in homes with no air conditioning/ventilation Essential Duties: Follow current written plan of care as established by Service Supervisor Assists in making their clients’ lives easier and more comfortable Light housekeeping including but not limited to, dusting and vacuuming, changing linens/bed–making, cleaning the kitchen and bathroom, and laundry of client only Plans and prepares meals for client Assists in grocery shopping as needed Provides companionship and emotional support Assists and escorts to and from appointments/errands Assist and escorts to recreational events & outings. Participates in activities and functions as directed Helps maintain medication schedules Communicates effectively both verbally and written with other staff, management, and clients Collects, reports and documents services provided in an accurate and timely manner Report changes in the client’s condition, concerns, or incidents to the Service Supervisor in a timely manner Submits timecards/ activity sheet in a timely manner (i.e. weekly) Implements appropriate safety and infection control practices

Caregivers, also known as Direct Service workers, Home and Health Aides or Personal assistant. The duties of a DSW / Caregiver assists people who are sick, injured, mentally or physically disabled, or the elderly and fragile. Caregivers work in the home and help their clients with daily activities, such as bathing and bathroom functions, feeding, grooming,  and some housework. Caregivers help clients make and keep appointments with doctors, provide or arrange transportation and serve as a companion for their clients. Job Requirments : Attention to Detail: Some clients have specific rules or schedules that must be minded or specific rules that must be followed. Interpersonal Skills: Caregivers work in a very personal way with their clients. Some will be in pain or very sensitive to their fragility. Caregivers must be sensitive and compassionate with clients. Stamina: Caregivers might need to lift clients into the bathtub, cars and into bed, and need strength. Time Management: Caregivers are schedule keepers. Caregivers have to be there to make sure clients get up on time, make sure medication is taken on schedule and clients get to appointments on time.

Of all the non-medical services that a caregiver offers, perhaps none is more precious to our loved one than the friendly face and easy-going support that a caregiver provides. He or she is there to hold hands, provide a comforting word, hold a conversation, keep curiosity alive, and lift the spirit. Caregivers can achieve most of that by indulging in joint activities with their clients, such as board games, listening to music, magazine and bible reading, and all the outdoor activities that the care recipient’s health permits, such as trips to church, restaurants, malls, and parks. A caregiver should be warm, compassionate and easily understood, and they should be able to maintain professional boundaries but still relate to their client’s personality. Furthermore, in their capacity as companions, caregivers should respect their care recipients’ confidentiality, their belongings, and the integrity and sanctity of their home. One of the biggest responsibilities of a caregiver is to assist the client with personal care. Some of the personal care includes bathing, grooming, and dressing. There is a huge task on the shoulders of caregivers to help clients with these duties. As a caregiver, part of the personal care responsibilities also includes toileting. Some older people have difficulties with mobility which affects their ease of toileting. They usually need support to balance well and clean themselves after using the toilet. Others who are still somewhat mobile might need help doing some exercise like jogging in the morning or taking a walk. It is part of the responsibilities of a caregiver to guide them during any form of exercise which is a good thing for their health. In the rewarding field of Caregiving, there are many duties and even unforeseen tasks to perform on a daily basis. 

Home health nurses might complete a variety of tasks during each patient visit, depending on the type of patient and the specific plan of care  A home health nurse job description may include any of the following: Make an initial health evaluation and individualized plan of care Administer medications and assist with pain management Clean and dress wounds Document symptoms and vital signs Monitor patient health and update care plan accordingly Instruct patients and their families on proper home care Provide suggestions to improve safety at home Detect early symptoms that could lead to a hospital visit Supervise home health aides Communicate with physicians, social workers or other health advisors Provide encouragement and support Successful home health nurses must be organized, detail-oriented, and possess effective communication and problem-solving skills. Because the home environment can often be unpredictable, a sense of humor and a positive attitude can come in handy as well.

Personal Habilitation (PAB) Workers provide one on one assistance to individuals of all ages with special needs in their homes and/or in the community. PAB workers help these individuals to acquire, retain and improve skills that allow them to be more self-sufficient, engage in opportunities which identify and expand personal interests and build skills in self-advocacy. In order to meet outcomes/goals set forth in individualized plans, these individuals often need assistance with activities of daily living, social and leisure skill development, building relationships and exploring natural supports, as well as expanding volunteer/employment opportunities. Training and Consultation services may be provided to clients with high levels of challenging or maladaptive behaviors. Should clients qualify for respite services, our PAB Workers are able to assist our existing PAB clients. Respite services are provided on a short term basis for clients living in family homes to relieve the person normally providing the care.