Applications Support Specialist

Fields incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems.
Develops new solutions/workflow automations in enterprise and line of business applications.
Provides maintenance and support for SharePoint and other document and enterprise and records management systems.
Addresses user requests for changes and additions to the system's documents and data.
Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Prioritizes, schedules and administers all instances where enhancements and defect resolution are required.
Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Records, tracks and documents the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Communicates application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
Performs updates to the county’s website via the content management system platform.
Tests fixes and performs post-resolution follow-ups to ensure problems have been adequately resolved.
Makes configuration fixes or changes that benefit business processes for assigned departments.
Meets with departments to learn and discuss ongoing projects and possible business processes changes.
Performs related work as assigned.