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Responsibilities:
Provides remote technical support for standard configurations of workstations, personal computers and associated hardware and software.
Troubleshoots standard software and hardware questions, issues, problems and failures via telephone, chat or Instant Messenger.
Identifies complex issues, questions and problems and refers them to more senior staff or other IT groups for investigation and resolution.
Screens, diagnoses and resolves or refers specific assigned inquiries and work requests received via phone, chat or Instant Messenger, related to maintenance of personal computers, workstations, software and associated hardware; refers those requests to appropriate IT staff for resolution.
May work with other members of the staff to resolve more complex matters.
Works to develop an understanding of standard issues, questions and problems with standard workstations, personal computers, software and associated hardware and the resolutions to those matters.
Follows policies, procedures and standards in responding to end user requests and providing end user support.
Documents and reports all service requests and their outcome, following standard procedures and practices.
Performs other responsibilities associated with this position as may be appropriate and assigned.
Welcome to the Jobslog Staffing Portal service. Please sign in to your existing account or create a new account below.